SlideShare a Scribd company logo
THE HUMAN
CONNECTION
IN YOUR
PRODUCT
STORY
With :
NIDHI KANNOUJIA
Product Manager | Board Member
& President, IIT Bay Area | Advisor |
ex AWS, Nutanix, Oracle
01
02
Agenda
Product narrative vs story building
The core of human connection
Humanizing product story
People Place
Plot
Purpose
external customer or
internal customers
circumstance, curiosity,
conversations, and
conflicts
internal to organization
or external platform
persuade to care
and act
Product x Story 03
Attentive listening
Authenticity
Selflessness
Consistency
04
The core of human connection
05
Product narrative components
CONTENT
INTENT
EXTENT
People Place
Plot
Purpose
external customer or
internal customers
circumstance, curiosity,
conversations, and
conflicts
internal to organization
or external platform
persuade to care
and act
Story
06
The interconnection
Content Attentive listening
Authenticity
Selflessness
Consistency
Intent
Extent
People Place
Plot
Purpose
external customer or
internal customers
persuade to care
and act
Story
Know who is sharing their story
with you - find the right personas
to find right stories.
Know who you are telling the
story - tell the story that is
relevant to them.
07
Humanizing product story - "People"
Content Attentive listening
Authenticity
Selflessness
Consistency
Intent
Extent
08
People Place
Plot
Purpose
external customer or
internal customers
circumstance, curiosity,
conversations, and
conflicts
internal to organization
or external platform
persuade to care
and act
Story
Know who is sharing their story
with you - find the right personas
to find right stories.
Know who you are telling the
story - tell the story that is
relevant to them.
Have a point of view -
pay attention to
differences!
Challenges similar or
different
Opportunities similar or
different
Content Attentive listening
Authenticity
Selflessness
Consistency
Intent
Extent
Humanizing product story - "Place"
People Place
Plot
Purpose
external customer or
internal customers
circumstance, curiosity,
conversations, and
conflicts
internal to organization
or external platform
persuade to care
and act
Story
Know who is sharing their story
with you - find the right personas
to find right stories.
Know who you are telling the
story - tell the story that is
relevant to them.
Have a point of view -
pay attention to
differences!
Challenges similar or
different
Opportunities similar or
different
Know their stories of
success and failure. Go
beyond small talk!
Know what causes
conflict in their mind in
finding a solution - best
stories have conflict
resolution at their core!
09
Content Attentive listening
Authenticity
Selflessness
Consistency
Intent
Extent
Humanizing product story - "Plot"
People Place
Plot
Purpose
external customer or
internal customers
circumstance, curiosity,
conversations, and
conflicts
internal to organization
or external platform
persuade to care
and act
Story
Know who is sharing their story
with you - find the right personas
to find right stories.
Know who you are telling the
story - tell the story that is
relevant to them.
Have a point of view -
pay attention to
differences!
Challenges similar or
different
Opportunities similar or
different
Know their stories of
success and failure. Go
beyond small talk!
Know what causes
conflict in their mind in
finding a solution - best
stories have conflict
resolution at their core!
Be authentic to build trust -
telling the truth is selfless act.
Own your narrative for both
positive & negative.
Stay consistent - building
bond takes time.
Give option to take action -
Taking action creates
connection.
10
Content Attentive listening
Authenticity
Selflessness
Consistency
Intent
Extent
Humanizing product story - "Purpose"
People Place
Plot
Purpose
11
Meaningful content, positive intent and greater extent.
Same skills required to build deeper human connection.
INTUITIVE and ACHIEVABLE!
Thank you!
Product Manager | Board Member
& President, IIT Bay Area | Advisor |
ex AWS, Nutanix, Oracle
Nidhi Kannoujia
12

More Related Content

Similar to The Human Connection in your product story.pdf

Why Storytelling is an Important Key for Successful Brand Marketing (1).pdf
Why Storytelling is an Important Key for Successful Brand Marketing (1).pdfWhy Storytelling is an Important Key for Successful Brand Marketing (1).pdf
Why Storytelling is an Important Key for Successful Brand Marketing (1).pdf
Digikore Digital
 
12 Lessons from Content Marketing World 2013
12 Lessons from Content Marketing World 201312 Lessons from Content Marketing World 2013
12 Lessons from Content Marketing World 2013
Lenovo
 
Nine themes that always get
Nine themes that always getNine themes that always get
Nine themes that always get
Prognosys Marcom Services
 
Communicating Effectively To Your Stakeholders - a workshop
Communicating Effectively To Your Stakeholders - a workshop  Communicating Effectively To Your Stakeholders - a workshop
Communicating Effectively To Your Stakeholders - a workshop
Richard Griffiths
 
Communicating Effectively To Your Stakeholders June 2018
Communicating Effectively To Your Stakeholders June 2018Communicating Effectively To Your Stakeholders June 2018
Communicating Effectively To Your Stakeholders June 2018
Richard Griffiths
 
Startup marketing plan
Startup marketing plan Startup marketing plan
Startup marketing plan
Joseph Abraham
 
Social Content Marketing
Social Content MarketingSocial Content Marketing
Social Content Marketing
Neovia Solutions
 
Laura Crimmons-Digitalzone18
Laura Crimmons-Digitalzone18Laura Crimmons-Digitalzone18
Laura Crimmons-Digitalzone18
Zeo
 
Stockholm stad storytelling_2019_v3
Stockholm stad storytelling_2019_v3Stockholm stad storytelling_2019_v3
Stockholm stad storytelling_2019_v3
Corkscrew Startup School
 
Storytelling Startup: From Core-Story to Content Strategy.
Storytelling Startup: From Core-Story to Content Strategy. Storytelling Startup: From Core-Story to Content Strategy.
Storytelling Startup: From Core-Story to Content Strategy.
Christian Riedel
 
13 Easy Steps To Improve Your Critical Thinking Skills
13 Easy Steps To Improve Your Critical Thinking Skills13 Easy Steps To Improve Your Critical Thinking Skills
13 Easy Steps To Improve Your Critical Thinking Skills
Bernard Marr
 
A++marketing storytelling whitepaper
A++marketing storytelling whitepaperA++marketing storytelling whitepaper
A++marketing storytelling whitepaper
Yehuda Cagen
 
7 ways storytelling improves communication - slideshare
7 ways storytelling improves communication - slideshare7 ways storytelling improves communication - slideshare
7 ways storytelling improves communication - slideshare
jointeambuilding
 
How to Build Marketing Presentations for Webinars
How to Build Marketing Presentations for WebinarsHow to Build Marketing Presentations for Webinars
How to Build Marketing Presentations for Webinars
todd.lewis
 
Storytelling over coffee
Storytelling over coffeeStorytelling over coffee
Storytelling over coffee
Wayne Aspland
 
The PHX Content Strategy Confab 2013 Recap
The PHX Content Strategy Confab 2013 RecapThe PHX Content Strategy Confab 2013 Recap
The PHX Content Strategy Confab 2013 Recap
Rebekah Baggs
 
Content Marketing Strategies Conference: Simon Kelly_keynote
Content Marketing Strategies Conference: Simon Kelly_keynoteContent Marketing Strategies Conference: Simon Kelly_keynote
Content Marketing Strategies Conference: Simon Kelly_keynote
dlvr.it
 
White paper: Nine ways to communicate the value you offer
White paper: Nine ways to communicate the value you offerWhite paper: Nine ways to communicate the value you offer
White paper: Nine ways to communicate the value you offer
Patricia McMillan
 
10 Storytelling Tips for B2B Content Marketers
10 Storytelling Tips for B2B Content Marketers10 Storytelling Tips for B2B Content Marketers
10 Storytelling Tips for B2B Content Marketers
WeAreWizard
 
Don't be an altruistic angel. Be open about what is in it for you.
Don't be an altruistic angel.  Be open about what is in it for you.Don't be an altruistic angel.  Be open about what is in it for you.
Don't be an altruistic angel. Be open about what is in it for you.
Wayne Dunn
 

Similar to The Human Connection in your product story.pdf (20)

Why Storytelling is an Important Key for Successful Brand Marketing (1).pdf
Why Storytelling is an Important Key for Successful Brand Marketing (1).pdfWhy Storytelling is an Important Key for Successful Brand Marketing (1).pdf
Why Storytelling is an Important Key for Successful Brand Marketing (1).pdf
 
12 Lessons from Content Marketing World 2013
12 Lessons from Content Marketing World 201312 Lessons from Content Marketing World 2013
12 Lessons from Content Marketing World 2013
 
Nine themes that always get
Nine themes that always getNine themes that always get
Nine themes that always get
 
Communicating Effectively To Your Stakeholders - a workshop
Communicating Effectively To Your Stakeholders - a workshop  Communicating Effectively To Your Stakeholders - a workshop
Communicating Effectively To Your Stakeholders - a workshop
 
Communicating Effectively To Your Stakeholders June 2018
Communicating Effectively To Your Stakeholders June 2018Communicating Effectively To Your Stakeholders June 2018
Communicating Effectively To Your Stakeholders June 2018
 
Startup marketing plan
Startup marketing plan Startup marketing plan
Startup marketing plan
 
Social Content Marketing
Social Content MarketingSocial Content Marketing
Social Content Marketing
 
Laura Crimmons-Digitalzone18
Laura Crimmons-Digitalzone18Laura Crimmons-Digitalzone18
Laura Crimmons-Digitalzone18
 
Stockholm stad storytelling_2019_v3
Stockholm stad storytelling_2019_v3Stockholm stad storytelling_2019_v3
Stockholm stad storytelling_2019_v3
 
Storytelling Startup: From Core-Story to Content Strategy.
Storytelling Startup: From Core-Story to Content Strategy. Storytelling Startup: From Core-Story to Content Strategy.
Storytelling Startup: From Core-Story to Content Strategy.
 
13 Easy Steps To Improve Your Critical Thinking Skills
13 Easy Steps To Improve Your Critical Thinking Skills13 Easy Steps To Improve Your Critical Thinking Skills
13 Easy Steps To Improve Your Critical Thinking Skills
 
A++marketing storytelling whitepaper
A++marketing storytelling whitepaperA++marketing storytelling whitepaper
A++marketing storytelling whitepaper
 
7 ways storytelling improves communication - slideshare
7 ways storytelling improves communication - slideshare7 ways storytelling improves communication - slideshare
7 ways storytelling improves communication - slideshare
 
How to Build Marketing Presentations for Webinars
How to Build Marketing Presentations for WebinarsHow to Build Marketing Presentations for Webinars
How to Build Marketing Presentations for Webinars
 
Storytelling over coffee
Storytelling over coffeeStorytelling over coffee
Storytelling over coffee
 
The PHX Content Strategy Confab 2013 Recap
The PHX Content Strategy Confab 2013 RecapThe PHX Content Strategy Confab 2013 Recap
The PHX Content Strategy Confab 2013 Recap
 
Content Marketing Strategies Conference: Simon Kelly_keynote
Content Marketing Strategies Conference: Simon Kelly_keynoteContent Marketing Strategies Conference: Simon Kelly_keynote
Content Marketing Strategies Conference: Simon Kelly_keynote
 
White paper: Nine ways to communicate the value you offer
White paper: Nine ways to communicate the value you offerWhite paper: Nine ways to communicate the value you offer
White paper: Nine ways to communicate the value you offer
 
10 Storytelling Tips for B2B Content Marketers
10 Storytelling Tips for B2B Content Marketers10 Storytelling Tips for B2B Content Marketers
10 Storytelling Tips for B2B Content Marketers
 
Don't be an altruistic angel. Be open about what is in it for you.
Don't be an altruistic angel.  Be open about what is in it for you.Don't be an altruistic angel.  Be open about what is in it for you.
Don't be an altruistic angel. Be open about what is in it for you.
 

Recently uploaded

Mastering SEO for Google in the AI Era - Dennis Yu
Mastering SEO for Google in the AI Era - Dennis YuMastering SEO for Google in the AI Era - Dennis Yu
Top Strategies for Building High-Quality Backlinks in 2024 PPT.pdf
Top Strategies for Building High-Quality Backlinks in 2024 PPT.pdfTop Strategies for Building High-Quality Backlinks in 2024 PPT.pdf
Top Strategies for Building High-Quality Backlinks in 2024 PPT.pdf
1Solutions Pvt. Ltd.
 
Pillar-Based Marketing Master Class - Ryan Brock
Pillar-Based Marketing Master Class - Ryan BrockPillar-Based Marketing Master Class - Ryan Brock
Influencer Marketing Master Class - Alexis Andreasik
Influencer Marketing Master Class - Alexis AndreasikInfluencer Marketing Master Class - Alexis Andreasik
Influencer Marketing Master Class - Alexis Andreasik
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Learn more about affiliate marketing as a beginner
Learn more about affiliate marketing as a beginnerLearn more about affiliate marketing as a beginner
Learn more about affiliate marketing as a beginner
MichaelGiles34
 
Growth Marketing in 2024 - Randy Rayess, Outgrow
Growth Marketing in 2024 - Randy Rayess,  OutgrowGrowth Marketing in 2024 - Randy Rayess,  Outgrow
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...
Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...
Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
AI Best Practices for Marketing HUG June 2024
AI Best Practices for Marketing HUG June 2024AI Best Practices for Marketing HUG June 2024
AI Best Practices for Marketing HUG June 2024
Amanda Farrell
 
Mastering SEO for Google in the AI Era - Dennis Yu
Mastering SEO for Google in the AI Era - Dennis YuMastering SEO for Google in the AI Era - Dennis Yu
原版制作(Sunderland毕业证书)桑德兰大学毕业证录取通知书一模一样
原版制作(Sunderland毕业证书)桑德兰大学毕业证录取通知书一模一样原版制作(Sunderland毕业证书)桑德兰大学毕业证录取通知书一模一样
原版制作(Sunderland毕业证书)桑德兰大学毕业证录取通知书一模一样
5ys5mvlp
 
Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...
Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...
Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Advanced Storytelling Concepts for Marketers
Advanced Storytelling Concepts for MarketersAdvanced Storytelling Concepts for Marketers
Advanced Storytelling Concepts for Marketers
Ed Shimp
 
The Future of ''Digital marketing'' .pptx
The Future of ''Digital marketing'' .pptxThe Future of ''Digital marketing'' .pptx
The Future of ''Digital marketing'' .pptx
bhavanasizcom
 
Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge...
Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge...Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge...
Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge...
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Get admission in various courses and boost your employment opportunities.
Get admission in various courses and boost your employment opportunities.Get admission in various courses and boost your employment opportunities.
Get admission in various courses and boost your employment opportunities.
complete knowledge
 
How to Kickstart Content Marketing With A Small Team - Dennis Shiao
How to Kickstart Content Marketing With A Small Team - Dennis ShiaoHow to Kickstart Content Marketing With A Small Team - Dennis Shiao
How to Kickstart Content Marketing With A Small Team - Dennis Shiao
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
How to Make Your Trade Show Booth Stand Out
How to Make Your Trade Show Booth Stand OutHow to Make Your Trade Show Booth Stand Out
How to Make Your Trade Show Booth Stand Out
Blue Atlas Marketing
 
Luxury Hanloom Saree Brand ,Capstone Project_Kiran Bansal.pdf
Luxury Hanloom Saree Brand ,Capstone Project_Kiran Bansal.pdfLuxury Hanloom Saree Brand ,Capstone Project_Kiran Bansal.pdf
Luxury Hanloom Saree Brand ,Capstone Project_Kiran Bansal.pdf
KiranRai75
 
Get Off the Bandwagon - Separating Digital Marketing Myths from Truth - Scott...
Get Off the Bandwagon - Separating Digital Marketing Myths from Truth - Scott...Get Off the Bandwagon - Separating Digital Marketing Myths from Truth - Scott...
Get Off the Bandwagon - Separating Digital Marketing Myths from Truth - Scott...
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 

Recently uploaded (20)

Mastering SEO for Google in the AI Era - Dennis Yu
Mastering SEO for Google in the AI Era - Dennis YuMastering SEO for Google in the AI Era - Dennis Yu
Mastering SEO for Google in the AI Era - Dennis Yu
 
Top Strategies for Building High-Quality Backlinks in 2024 PPT.pdf
Top Strategies for Building High-Quality Backlinks in 2024 PPT.pdfTop Strategies for Building High-Quality Backlinks in 2024 PPT.pdf
Top Strategies for Building High-Quality Backlinks in 2024 PPT.pdf
 
Pillar-Based Marketing Master Class - Ryan Brock
Pillar-Based Marketing Master Class - Ryan BrockPillar-Based Marketing Master Class - Ryan Brock
Pillar-Based Marketing Master Class - Ryan Brock
 
Influencer Marketing Master Class - Alexis Andreasik
Influencer Marketing Master Class - Alexis AndreasikInfluencer Marketing Master Class - Alexis Andreasik
Influencer Marketing Master Class - Alexis Andreasik
 
Learn more about affiliate marketing as a beginner
Learn more about affiliate marketing as a beginnerLearn more about affiliate marketing as a beginner
Learn more about affiliate marketing as a beginner
 
Growth Marketing in 2024 - Randy Rayess, Outgrow
Growth Marketing in 2024 - Randy Rayess,  OutgrowGrowth Marketing in 2024 - Randy Rayess,  Outgrow
Growth Marketing in 2024 - Randy Rayess, Outgrow
 
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
 
Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...
Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...
Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...
 
AI Best Practices for Marketing HUG June 2024
AI Best Practices for Marketing HUG June 2024AI Best Practices for Marketing HUG June 2024
AI Best Practices for Marketing HUG June 2024
 
Mastering SEO for Google in the AI Era - Dennis Yu
Mastering SEO for Google in the AI Era - Dennis YuMastering SEO for Google in the AI Era - Dennis Yu
Mastering SEO for Google in the AI Era - Dennis Yu
 
原版制作(Sunderland毕业证书)桑德兰大学毕业证录取通知书一模一样
原版制作(Sunderland毕业证书)桑德兰大学毕业证录取通知书一模一样原版制作(Sunderland毕业证书)桑德兰大学毕业证录取通知书一模一样
原版制作(Sunderland毕业证书)桑德兰大学毕业证录取通知书一模一样
 
Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...
Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...
Crafting Seamless B2B Customer Journeys - Strategies for Exceptional Experien...
 
Advanced Storytelling Concepts for Marketers
Advanced Storytelling Concepts for MarketersAdvanced Storytelling Concepts for Marketers
Advanced Storytelling Concepts for Marketers
 
The Future of ''Digital marketing'' .pptx
The Future of ''Digital marketing'' .pptxThe Future of ''Digital marketing'' .pptx
The Future of ''Digital marketing'' .pptx
 
Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge...
Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge...Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge...
Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge...
 
Get admission in various courses and boost your employment opportunities.
Get admission in various courses and boost your employment opportunities.Get admission in various courses and boost your employment opportunities.
Get admission in various courses and boost your employment opportunities.
 
How to Kickstart Content Marketing With A Small Team - Dennis Shiao
How to Kickstart Content Marketing With A Small Team - Dennis ShiaoHow to Kickstart Content Marketing With A Small Team - Dennis Shiao
How to Kickstart Content Marketing With A Small Team - Dennis Shiao
 
How to Make Your Trade Show Booth Stand Out
How to Make Your Trade Show Booth Stand OutHow to Make Your Trade Show Booth Stand Out
How to Make Your Trade Show Booth Stand Out
 
Luxury Hanloom Saree Brand ,Capstone Project_Kiran Bansal.pdf
Luxury Hanloom Saree Brand ,Capstone Project_Kiran Bansal.pdfLuxury Hanloom Saree Brand ,Capstone Project_Kiran Bansal.pdf
Luxury Hanloom Saree Brand ,Capstone Project_Kiran Bansal.pdf
 
Get Off the Bandwagon - Separating Digital Marketing Myths from Truth - Scott...
Get Off the Bandwagon - Separating Digital Marketing Myths from Truth - Scott...Get Off the Bandwagon - Separating Digital Marketing Myths from Truth - Scott...
Get Off the Bandwagon - Separating Digital Marketing Myths from Truth - Scott...
 

The Human Connection in your product story.pdf

  • 1. THE HUMAN CONNECTION IN YOUR PRODUCT STORY With : NIDHI KANNOUJIA Product Manager | Board Member & President, IIT Bay Area | Advisor | ex AWS, Nutanix, Oracle 01
  • 2. 02 Agenda Product narrative vs story building The core of human connection Humanizing product story
  • 3. People Place Plot Purpose external customer or internal customers circumstance, curiosity, conversations, and conflicts internal to organization or external platform persuade to care and act Product x Story 03
  • 6. People Place Plot Purpose external customer or internal customers circumstance, curiosity, conversations, and conflicts internal to organization or external platform persuade to care and act Story 06 The interconnection Content Attentive listening Authenticity Selflessness Consistency Intent Extent
  • 7. People Place Plot Purpose external customer or internal customers persuade to care and act Story Know who is sharing their story with you - find the right personas to find right stories. Know who you are telling the story - tell the story that is relevant to them. 07 Humanizing product story - "People" Content Attentive listening Authenticity Selflessness Consistency Intent Extent
  • 8. 08 People Place Plot Purpose external customer or internal customers circumstance, curiosity, conversations, and conflicts internal to organization or external platform persuade to care and act Story Know who is sharing their story with you - find the right personas to find right stories. Know who you are telling the story - tell the story that is relevant to them. Have a point of view - pay attention to differences! Challenges similar or different Opportunities similar or different Content Attentive listening Authenticity Selflessness Consistency Intent Extent Humanizing product story - "Place"
  • 9. People Place Plot Purpose external customer or internal customers circumstance, curiosity, conversations, and conflicts internal to organization or external platform persuade to care and act Story Know who is sharing their story with you - find the right personas to find right stories. Know who you are telling the story - tell the story that is relevant to them. Have a point of view - pay attention to differences! Challenges similar or different Opportunities similar or different Know their stories of success and failure. Go beyond small talk! Know what causes conflict in their mind in finding a solution - best stories have conflict resolution at their core! 09 Content Attentive listening Authenticity Selflessness Consistency Intent Extent Humanizing product story - "Plot"
  • 10. People Place Plot Purpose external customer or internal customers circumstance, curiosity, conversations, and conflicts internal to organization or external platform persuade to care and act Story Know who is sharing their story with you - find the right personas to find right stories. Know who you are telling the story - tell the story that is relevant to them. Have a point of view - pay attention to differences! Challenges similar or different Opportunities similar or different Know their stories of success and failure. Go beyond small talk! Know what causes conflict in their mind in finding a solution - best stories have conflict resolution at their core! Be authentic to build trust - telling the truth is selfless act. Own your narrative for both positive & negative. Stay consistent - building bond takes time. Give option to take action - Taking action creates connection. 10 Content Attentive listening Authenticity Selflessness Consistency Intent Extent Humanizing product story - "Purpose"
  • 11. People Place Plot Purpose 11 Meaningful content, positive intent and greater extent. Same skills required to build deeper human connection. INTUITIVE and ACHIEVABLE!
  • 12. Thank you! Product Manager | Board Member & President, IIT Bay Area | Advisor | ex AWS, Nutanix, Oracle Nidhi Kannoujia 12