This document provides guidance for experience creators to focus on creating truly memorable experiences for guests. It emphasizes showing care, warmth, empathy and sensitivity to guests' needs. Experience creators are encouraged to think of guests as needing love to overcome their worries. They should focus attention on each guest to look for ways to create memorable experiences, represented by emptying an invisible basket of flower petals. Being creative and adding mystery can enhance the guest experience. Treating guests this way will positively impact many lives and lead to personal happiness and achievement of life goals.
This magazine article summarizes slang terms that were commonly used in the 1970s. It discusses terms like "groovy", "far out", "boogie" or "get down" which referred to dancing or anything fun. The term "funky" was also used to describe something cool or different. Typical greetings and farewells of the time included "Check you later", "Catch you on the rebound" or "Peace out". Dropping the "g" at the end of verbs like "ing" words was also very common in 1970s slang. In general, the slang of the decade reflected an attitude of being relaxed, easygoing and enjoying oneself.
This document provides information about various wine networking and team building activities offered by Sensorial Espai Group. The activities are designed to surprise clients, generate positive experiences, and motivate professional and business teams. Some of the activities described include wine tastings paired with art, jazz music, or caviar, as well as competitions and courses focused on wine tasting techniques and sensory analysis. The goal is to offer clients unique and engaging experiences that contribute to business success through relationship building and motivation.
1. Seven key insights were shared from experts on creating great customer experiences. Delight requires going beyond products to earn customer loyalty through the customer experience.
2. Delight is a pragmatic everyday activity built on learning from failures and mistakes to improve. It is focused on fixing problems to show care for customers.
3. To create delightful experiences, companies must clarify the value and benefits they provide to customers in order to align their identity and differentiate themselves.
[Challenge:Future] Life in YOUR Living Room: a Movement for Peace-Building in...Challenge:Future
The document introduces Life in Your Living Room (LiYLR), which aims to fulfill all six human needs of fulfillment through hosting gatherings in people's living rooms. It provides a 12-step guide to hosting a LiYLR event, which includes preparing the space, welcoming guests, live music performances, discussions on social projects, and an informal jam session. The goal is to inspire people through art and action on a local level and build a global community of peacebuilders. Hosts are invited to sign up and help spread this movement one living room at a time.
Idea spotting by Sam Harrison (Book Review)koji_tako
This document provides guidance on finding ideas through exploration and association. It encourages the reader to keep an open mind, freely explore different environments and experiences, and make new associations between old and new ideas. Specific tips include observing people and media, asking questions, listening without distractions, capturing ideas in a notebook, networking, learning from failures, and looking for ideas in unexpected places. The overall message is that being open to fresh experiences and connections can lead to spotting new ideas.
No Boundaries: internal Quicken Loans employee 'unofficial' handbookKathy Fawcett
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This document provides guidance on using a "five finger prayer" technique to structure prayers for different groups of people. It recommends praying first for those closest to you using your thumb, then for teachers and healers with your pointing finger, leaders with your middle finger, those who are weak or suffering using your ring finger, and finally for yourself with your pinky finger. Structuring prayers in this way is meant to help put one's own needs in proper perspective by first praying for others.
Letters to my girls - ready for typeset - Edvin Rustrian.docxRaof1
This document is an introduction to a book titled "Letters to My Girls" written by Edvin E. Rustrion. It contains a foreword written by Carlos Medina, the senior pastor of Elohim Christian Church, who recommends the book highly. The foreword discusses the need for guidance and direction for young parents in today's times. It states the letters in the book will prepare readers for life's circumstances and outcomes they may not expect. The introduction contains the table of contents for the book, which lists 21 letters on topics like love, forgiveness, purpose, and God. It then shares an excerpt from the first letter the author wrote to his daughters, expressing his love for them and desire to impart wisdom into their
This magazine article summarizes slang terms that were commonly used in the 1970s. It discusses terms like "groovy", "far out", "boogie" or "get down" which referred to dancing or anything fun. The term "funky" was also used to describe something cool or different. Typical greetings and farewells of the time included "Check you later", "Catch you on the rebound" or "Peace out". Dropping the "g" at the end of verbs like "ing" words was also very common in 1970s slang. In general, the slang of the decade reflected an attitude of being relaxed, easygoing and enjoying oneself.
This document provides information about various wine networking and team building activities offered by Sensorial Espai Group. The activities are designed to surprise clients, generate positive experiences, and motivate professional and business teams. Some of the activities described include wine tastings paired with art, jazz music, or caviar, as well as competitions and courses focused on wine tasting techniques and sensory analysis. The goal is to offer clients unique and engaging experiences that contribute to business success through relationship building and motivation.
1. Seven key insights were shared from experts on creating great customer experiences. Delight requires going beyond products to earn customer loyalty through the customer experience.
2. Delight is a pragmatic everyday activity built on learning from failures and mistakes to improve. It is focused on fixing problems to show care for customers.
3. To create delightful experiences, companies must clarify the value and benefits they provide to customers in order to align their identity and differentiate themselves.
[Challenge:Future] Life in YOUR Living Room: a Movement for Peace-Building in...Challenge:Future
The document introduces Life in Your Living Room (LiYLR), which aims to fulfill all six human needs of fulfillment through hosting gatherings in people's living rooms. It provides a 12-step guide to hosting a LiYLR event, which includes preparing the space, welcoming guests, live music performances, discussions on social projects, and an informal jam session. The goal is to inspire people through art and action on a local level and build a global community of peacebuilders. Hosts are invited to sign up and help spread this movement one living room at a time.
Idea spotting by Sam Harrison (Book Review)koji_tako
This document provides guidance on finding ideas through exploration and association. It encourages the reader to keep an open mind, freely explore different environments and experiences, and make new associations between old and new ideas. Specific tips include observing people and media, asking questions, listening without distractions, capturing ideas in a notebook, networking, learning from failures, and looking for ideas in unexpected places. The overall message is that being open to fresh experiences and connections can lead to spotting new ideas.
No Boundaries: internal Quicken Loans employee 'unofficial' handbookKathy Fawcett
In a 2004 email, Dan Gilbert called No Boundaries "phenomenal" and so it was delivered to every employee as a motivational guide to thriving in the Quicken Loans culture. As a then on-site contractor, copywriter Kathy Fawcett pulled copy points from interviews of key Quicken Loans stakeholders and observations of corporate culture.
This document provides guidance on using a "five finger prayer" technique to structure prayers for different groups of people. It recommends praying first for those closest to you using your thumb, then for teachers and healers with your pointing finger, leaders with your middle finger, those who are weak or suffering using your ring finger, and finally for yourself with your pinky finger. Structuring prayers in this way is meant to help put one's own needs in proper perspective by first praying for others.
Letters to my girls - ready for typeset - Edvin Rustrian.docxRaof1
This document is an introduction to a book titled "Letters to My Girls" written by Edvin E. Rustrion. It contains a foreword written by Carlos Medina, the senior pastor of Elohim Christian Church, who recommends the book highly. The foreword discusses the need for guidance and direction for young parents in today's times. It states the letters in the book will prepare readers for life's circumstances and outcomes they may not expect. The introduction contains the table of contents for the book, which lists 21 letters on topics like love, forgiveness, purpose, and God. It then shares an excerpt from the first letter the author wrote to his daughters, expressing his love for them and desire to impart wisdom into their
University of California Irvine - BMHMO - 5.11.22 - Presentation.pdfBethKillian
This document summarizes an online workshop on Black mental health hosted by Art With Impact. The workshop began with introductions and an overview of the organization's mission to promote mental wellness through art and media. Participants engaged in polls, discussions, and activities focused on defining and contextualizing Black mental health experiences, building wellness tools, and sharing resources. The workshop closed with reflections on what participants learned and took away from the session.
Long beach city college bmhmo - 11.10.21 - presentationAlex Reynolds
1. This document outlines an online workshop hosted by Art With Impact that aims to promote mental wellness among young people through art and discussion.
2. The workshop introduces the facilitator and covers defining black mental health, common life stressors in the black community, and building a mental health toolkit.
3. Participants engage in a talking circle where they can share their experiences and a brief poem writing activity. Resources for culturally competent black mental health support are also shared.
Simmons University - BMHMO - 5.4.22 - Presentation.pdfAlex Reynolds
1. This document outlines an online workshop hosted by Art With Impact that aims to promote mental wellness among young people through art and discussion.
2. The workshop is facilitated by Arielsela Holdbrook-Smith and focuses on defining and contextualizing Black mental health, building wellness tools, and sharing resources through a talking circle activity and poem writing.
3. Participants are encouraged to engage through chat, voice, and polls to discuss life stressors impacting Black mental health, self-care strategies, and culturally competent wellness resources.
The document introduces the Common Sense Regeneration Project which aims to promote sustainability education and practices in the Roaring Fork Valley. It thanks local supporters and outlines upcoming workshops on topics like gardening, food production and permaculture. The group hosts a community cafe game to have conversations about experiences of community, values around where they live, and to envision how the valley could become internationally renowned for sustainability by 2015.
Los medanos college bmhm - 10.12.21 - presentationAlex Reynolds
1. This document introduces Chaun Lewis-Green as the facilitator for an Art With Impact workshop on promoting mental wellness for young people through art and media.
2. The workshop aims to create a space for Black students to learn, connect, and discuss their mental health experiences and challenges specific to the Black community.
3. The agenda includes defining and contextualizing Black mental health, building a wellness toolkit, holding a talking circle to share experiences, and providing resources for self-care.
[Challenge:Future] Life in YOUR Living Room: a Movement for Peace-Building in...Challenge:Future
The document introduces Life in Your Living Room (LiYLR), which aims to fulfill all six human needs of fulfillment through hosting gatherings in local living rooms. It provides a 12-step guide for hosting a 3-hour LiYLR event, which includes preparing the space, welcoming guests, live music performances, discussions on social projects, and an informal jam session. The goal is to inspire meaningful local connections and empower community members through art and action starting in individual living rooms and spreading globally.
College of san mateo bmhmo - 2.24.22 - presentationAlex Reynolds
This document summarizes a mental health workshop hosted by Art With Impact. The workshop was facilitated by J. Stephenson and focused on promoting mental wellness among young people through art and discussion. It provided space for participants to learn about black mental health, share experiences, and build skills for self-care. Activities included defining mental health, exploring stressors faced by the black community, leading a talking circle, writing affirming poems, and recommending resources for culturally competent support. The goal was to acknowledge participants' experiences and lift up the black community.
In the final 2014 National Guild of Hypnotists newsletter, we celebrate our yearly convention. Also in this newsletter: a complete list of teleseminar links and ways to connect with the NGH on social media.
The document contains multiple passages on various topics such as happiness, love, friendship, and renewable energy. It discusses that happiness is like perfume in that it cannot be poured onto others without getting some on yourself. True love has no ending because a heart in love never loses hope. Friends are like stars that are always there even if not always visible. The renewable energy organization aims to promote renewable energy and represents renewable energy producers.
Worcester Polytechnic Institute - BMHMO - 4.27.22 - Presentation.pdfAlex Reynolds
This document outlines an online workshop on cultivating Black mental wellness hosted by Art With Impact. It introduces the facilitator, Nichole Merideth, and explains the workshop will define and contextualize Black mental health, build a wellness toolkit, and have a talking circle. Participants are reminded that everyone's mental health experience is personal and valid. The workshop then explores life stressors specific to the Black experience, ancestral healers, wellness tools, and sharing through a talking circle and poems before closing with reflections and resources.
This document contains 17 short positive quotes intended to brighten the reader's day, such as "When you can't find the sunshine, be the sunshine". It also promotes additional resources from the author, Ed Lester, on using the law of attraction effectively to manifest abundance and happiness. The quotes cover topics like dealing with difficulties, growing a positive attitude, and choosing happiness. The author believes that with the right application of law of attraction principles, people can achieve extraordinary results in their lives.
thoughts. commandments and human relationspptMARILYNMAKINANO
The document provides 10 commandments for positive human relations: 1) Greet people with a cheerful word; 2) Smile at people as it is easier than frowning; 3) Call people by their name as everyone enjoys the sound of their own name. 4) Be friendly and helpful to make friends; 5) Speak and act as if helping others brings genuine pleasure; 6) Be genuinely interested in learning about other people; 7) Give praise but be cautious with criticism; 8) Be considerate of other people's feelings as it will be appreciated; 9) Consider other people's opinions as there are three sides to any issue; 10) Be alert to help others through service as what matters most in life is helping others
Ebony Barber teaches people how to regain focus in a digitally distracted world through her website HowtoFocus.com.au. She believes focusing with clear intention, not just attention, is key to achieving goals and living purposefully. Her message goes beyond positive thinking by advocating for "high definition thinking" - the ability to think clearly despite distractions. Barber helps people transform vague ideas into a well-defined vision through focus, so they can direct their unique energy effectively and make a difference in the world.
This document outlines an art therapy workshop on Black mental health hosted by Art With Impact. It introduces the facilitator and their background. The workshop aims to promote mental wellness among young Black people by creating space to discuss mental health experiences. It includes defining Black mental health, exploring stressors, building wellness tools, and a talking circle where participants share about their names and identities. The workshop closes by sharing national and campus mental health resources and having participants provide feedback.
Jim provides updates from the Spiritual Light Center (SLC) in Franklin, NC. He discusses several members attending a service led by Annie Sims at the Creative Thought Center, where she sang and delivered a message. After, Annie led a workshop on having conversations with God, emphasizing that prayers of gratitude are most powerful. Jim has also been attending an A Course in Miracles study group and reading a book that sheds light on its teachings. He notes a principle of respecting others' beliefs that could be adopted at SLC. The newsletter provides information on ongoing events at SLC and upcoming speakers in May.
Glendale community college bmhmo - 2.24.22 - presentationAlex Reynolds
1. This document summarizes an online workshop hosted by Art With Impact that focused on promoting Black mental wellness.
2. The workshop included discussions about defining and contextualizing Black mental health, identifying life stressors within the Black experience, building a mental health toolkit, and sharing resources for culturally competent support.
3. Participants engaged in talking circles, writing reflective poems, and discussed ways to practice ongoing self-care.
Riverside City College - BMHMO - 5.26.22 - Presentation.pdfAlex Reynolds
This document summarizes an online workshop on Black mental health hosted by Art With Impact. It introduces the facilitator and their background. The workshop aims to create space for young Black people to learn about and discuss mental wellness through art. It outlines the agenda which includes defining Black mental health, building wellness tools, a talking circle where participants can share, and providing resources. Guidelines emphasize creating a supportive environment to discuss the Black experience. The workshop concludes with reflections and information on continuing engagement with Art With Impact.
This document provides information about making important life decisions, specifically regarding college choice. It discusses how some view college as the pivotal moment that shapes their life trajectory, while others see it as just a temporary step. It also covers elements that determine decision quality, the role of personal values and transformation, and how to identify what is truly meaningful and important versus what is superficial.
This document contains a collection of SMS messages compiled by the author and organized into categories such as Birthday SMS, Christmas SMS, Dassera SMS, Diwali SMS, Friendship SMS, and more. It includes over 30 short sample messages ranging from 3 to 5 sentences in length that convey greetings, well-wishes, or words of encouragement for various occasions. The compiler notes that the messages were edited and compiled from those shared by friends and family.
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...APCO
The Radar reflects input from APCO’s teams located around the world. It distils a host of interconnected events and trends into insights to inform operational and strategic decisions. Issues covered in this edition include:
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This document summarizes a mental health workshop hosted by Art With Impact. The workshop was facilitated by J. Stephenson and focused on promoting mental wellness among young people through art and discussion. It provided space for participants to learn about black mental health, share experiences, and build skills for self-care. Activities included defining mental health, exploring stressors faced by the black community, leading a talking circle, writing affirming poems, and recommending resources for culturally competent support. The goal was to acknowledge participants' experiences and lift up the black community.
In the final 2014 National Guild of Hypnotists newsletter, we celebrate our yearly convention. Also in this newsletter: a complete list of teleseminar links and ways to connect with the NGH on social media.
The document contains multiple passages on various topics such as happiness, love, friendship, and renewable energy. It discusses that happiness is like perfume in that it cannot be poured onto others without getting some on yourself. True love has no ending because a heart in love never loses hope. Friends are like stars that are always there even if not always visible. The renewable energy organization aims to promote renewable energy and represents renewable energy producers.
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[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
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The guest experienceconeten_for_slide_share
1. The Guest Experience
Memorable Experiences
Services
Goods
Raw Materials
30. The next level of guest service … fulfilling the dreams of guests!
31. “A dream is a wish your heart makes when you're fast asleep In dreams you
lose your heartaches.” Cinderella
32. “A dream is … the essence of the desires of the consumer … what they want to be.”
Gian Luigi Longinotti-Buitoni
33. The Experience Ladder
Dreams Come True
Memorable Experiences
Services
Goods
Raw Materials
34. We stand facing the fifth kind of society: the Dream Society. … Future products
will have to appeal to our hearts, not to our heads. Now is the time to add
emotional value to products and services.”
Rolf Jensen: The Dream Society: How the Coming Shift from Information to
Imagination Will Transform Your Business
35. “When we were working through the essentials of service, Mystery was always at the
top of the list.” Lovemarks: The Future Beyond Brands, Kevin Roberts
36. “The 2008 Global Award for the Most Creative, Dream-fulfilling, Caring,
Loving, and Truly Memorable Resort Experience goes to …
37. “A year from now hotels will wish they had started today.” Karen Lamb
2. We Are All Alike
"The evidences of discord and malice are apparent everywhere,
though all were made for harmony and union. ... Regard you not
one another as strangers. You are the fruits of one tree and the
leaves of one branch.” Baha’u’llah
Part 5: Focus Your Mind On Your Guests
5.1 Guidelines
Focus everything you do to improve your relationships with guests and
your service to them, and show the importance you place on them.
Focus all your attention all day on your guests.
5.4 Be a Source of Happiness to Everyone You Meet
3. 5.2 Questions for Experience Creators to Ask Themselves Daily and
for Department Heads and Team Leaders to Ask Their Staff
7 Questions For Experience Creators (Employees) to Ask Themselves
1. Where can I create a truly memorable experience now?
2. How can I create a truly memorable experience for each of these guests now?
3. If a guest comes now, what will I say and do?
4. What am I going to do to create a truly memorable experience (at lunch / dinner;
this morning / afternoon / evening??
5. What can I record about these guests’ likes and dislikes?
6. (At the end of the day:) Did I create any truly memorable experiences today?
7. (At the end of the day:) Is my basket of petals empty?
7 Questions For Team Leaders to Ask Each Experience Creator
(Employee) During the Day
1. How can you create a truly memorable experience for this guest now?
2. Have you emptied your basket of petals yet? (Why not?)
3. What have you done to create memorable experiences today?
4. If a guest / a couple comes now, what will you say and do? (e.g. guests on their
own, couples, unhappy couples, etc.)
5. What did you learn from the briefing? How can you apply it?
6. What are you going to do to create a truly memorable experience (at lunch /
dinner; this morning / afternoon / evening)?
7. What have you noticed and recorded about the guests’ likes and dislikes?
7 Questions That Department Heads and Team Leaders
Should Be Able to Answer
1. What did you and your staff do (today / yesterday) to create a truly memorable
experience?
2. Honestly, did every member of your team empty his/her basket of petals yesterday?
(What will you do to improve this?)
3. What did they do to create a truly memorable experience and to make the guests
happy?
4. Give examples of how you have created a memorable experience today.
5. What are your team members going to do and say to create a truly memorable
experience (at lunch / dinner; this morning / afternoon / evening)?
6. What was discussed in your briefing?
7. What guest information have you learned about the in-house guests?
What have you done with the information?
4. Part 8: Communicate Your Feelings With Your Eyes and Smile
8.1 What is the Message of the story Spirit of Love?
Connect with people’s feelings through your
eye contact and smile.
A Beautiful Smile Comes From a Beautiful Heart
Your Eyes Reveal the Spiritual State of Your Heart
Your Eyes Reveal the Music
of Your Heart … Your
Eyes Show Your Thoughts
and Feelings
5. 8.4 How to Send Love Energy
The Meaning of Care
“Be kind to all peoples; care for every person; do all ye can to purify the hearts
and minds of men; strive ye to gladden every soul. To every meadow be a shower
of grace, to every tree the water of life; be as sweet musk to the sense of
humankind, and to the ailing be a fresh, restoring breeze. Be pleasing waters to all
those who thirst, a careful guide to all who have lost their way; be father and
mother to the orphan, be loving sons and daughters to the old, be an abundant
treasure to the poor.”
Baha’i Writings
Keep Y o u r E y e s O pen for the Guests.
One of the biggest complaints guests make is that they are ignored, or that too
little attention is paid to them. Maintain frequent eye contact. By avoiding
eye contact, you are showing a lack of care, and that your interests are elsewhere.
6. 10.2 Quotations That Reflect the Nature of the Guest Experience
When you train your staff, ask them to practise the task in the spirit of one of these
quotations. At the end, have them visualize them performing it in this spirit.
1. The guests can “breathe in the sweet scents of loving-kindness from the garden of
your (my) heart .”
1. The guests can “breathe in the sweet scents of loving-kindness from the garden of
2. your (my) heart .”
“May from you, as from a bed of flowers, … sweet scents be shed.”
“May from me, as from a bed of flowers, … sweet scents be shed.”
2. “May from you, as from a bed of flowers, … sweet scents be shed.”
3. “With afrom me, as from a bed of flowers, … sweetmoistenbe shed.” of their hearts
“May drop from the ocean of loving kindness … scents the gardens
until they gain incomparable freshness and beauty.”
3. “With a drop from the ocean of loving kindness … moisten the gardens of their hearts
4. Your smile gain incomparable freshness and beauty.”
until they should be like “sweet scent” and bring “fragrance to the soul”.
5.4. “Be kind to all peoples;like “sweet scent” and bring “fragrancepurify the hearts and
Your smile should be care for every person; do all ye can to to the soul”.
minds of men; strive ye to gladden every soul...
5. “Be kind to all peoples; care for every person; do all ye can to purify the hearts and
6. “… To every meadow ye toshower of grace, to every tree the water of life; be as
minds of men; strive be a gladden every soul...
sweet musk to the sense of humankind, and to the ailing be a fresh, restoring breeze. .
6. “… To every meadow be a shower of grace, to every tree the water of life; be as
7. “… Be pleasing the sense of humankind,thirst,to the ailing be ato all who have lost
sweet musk to waters to all those who and a careful guide fresh, restoring breeze. .
their way; be father and mother to the orphan, be loving sons and daughters to the old,
7. be an Be pleasing watersto the poor.”who thirst, a careful guide to all who have lost
“… abundant treasure to all those
their way; be father and mother to the orphan, be loving sons and daughters to the old,
8. “It isan abundant treasure to the poor.” to every human being, and to wish him well.”
be your duty to be exceedingly kind
9.8. “So faryour duty to be exceedingly kind to every every meeting, and with tenderness rejoice
“It is as you are able, ignite a candle of love in human being, and to wish him well.”
and cheer every heart.”
9. “So far as you are able, ignite a candle of love in every meeting, and with tenderness
10. “You live to do good andheart.” happiness to others.”
rejoice and cheer every to bring
10.
11. “Let your heart burn with loving kindness for all others.” cross your path.”
“You live to do good and to bring happiness to who may
11.
12. “Be kind to heart burn with loving kindness for… strive may cross your path.”
“Let your all peoples; care for every person; all who to gladden every soul.”
The guests can “breathe in the sweet scents of loving-kindness from the garden of
12. “Be kind to all peoples; care for every person; … strive to gladden every soul.”
your (my) heart .”
The guests can “breathe in the sweet scents of loving-kindness from the garden of
your (my) heart .”
13. “Strive that your actions day by day may be beautiful prayers.”
13.
14. “Strive that your and all races with a love that is true and sincere
Love ye all religionsactions day by day may be beautiful prayers.”and show that love
through deeds and not through the tongue; for the latter hath no importance, as the majority of
14. men are, in speech, well-wishers, while action is theis true and sincere and show that love
Love ye all religions and all races with a love that best.
through deeds and not through the tongue; for the latter hath no importance, as the
majority of men are, in speech, well-wishers, while action is the best.
Abdu’l-Baha
(Abdu’l-Baha)
7. 12.7. Challenge Yourself Continuously
Challenge Yourself Continuously
Challenge the way you welcome guests.
Challenge the way you talk on the telephone.
Challenge the ways you create a relationship with a guest.
Challenge the way you write letters to guests.
Challenge the way you talk to guests.
Challenge the way you listen to guests.
Challenge the way you say “goodbye” to guests.
Challenge the way you make eye contact with guests.
Challenge your own body language.
Challenge the language you use with guests.
8. You are an Experience Creator. Your job is to create a truly
memorable experience whenever you serve a guest; every
time, every guest, every day.
• Think of your guests as walking wounded – hurt by their
worries, problems, and weaknesses. What they need most
from you is love, warmth, care, empathy, and sensitivity
to their wishes and needs, so shower them with love and
care. Every time you do this,
you will make them happier.
• Focus your attention on every guest you meet and look
for ways to create truly memorable
experiences. You will be helping them in far greater
ways than you know.
• When you start work take the invisible basket of flower
petals and spread them around the hotel. Each petal is a
symbol of a memorable experience that you create.
When you go home, your basket should be empty.
• Look for creative ways to serve the guests, and add
a touch of mystery as this will add to the memorable
experience that you create.
• If you do this, you will touch the lives of thousands of
people; you will find that your life will be very happy;
and you will achieve your life goals.
I wish you a wonderful life!
Peter McAlpine