The document discusses Six Sigma implementation across various industries in the MENA region. It provides rankings of industries and countries implementing Six Sigma, as well as examples of common Six Sigma projects implemented in sectors like manufacturing, healthcare, banking, telecom, and others. Implementation trends, models, success factors, and the number of Six Sigma certified professionals in Egypt are also examined. The document contains 19 sections that provide details on these various topics related to Six Sigma implementation in the Middle East and North Africa region.

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Six Sigma Implementation in MENA
Region across Industries
Presented by :
Mohamed Fouad Yassin
Updated Version available to download on:
www.theexcellencecenter.com
3rd Six Sigma Forum in Bahrain

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Contents
1. Ranking of industries implementing Six Sigma in MENA region.
2. Implementation trends in MENA Region
3. Six Sigma Deployment Models in MENA Region
4. Six Sigma Initiatives Sources [IndividualsVS Organizations]
5. Number of Six Sigma Certified Professionals in EGYPT
6. Implementation of versus Excellence Models: Six Sigma, Lean,TQM, EFQM, MBNQA per sector in MENA Region
7. Six Sigma Implementation Road Map
8. Implementation Success Factors in MENA Region
9. Samples of Six Sigma Implemented projects inTelecom
10. Samples of Six Sigma Implemented projects in Software
11. Samples of Six Sigma Implemented projects in Banking& Finance
12. Samples of Six Sigma Implemented projects in Manufacturing
13. Samples of Six Sigma Implemented projects in Pharmaceuticals
14. Samples of Six Sigma Implemented projects in Healthcare
15. Samples of Six Sigma Implemented projects in Oil & Gas
16. Samples of Six Sigma Implemented projects in Real Estate
17. Samples of Six Sigma Implemented projects in Agriculture
18. Samples of Six Sigma Implemented projects in Governmental
19. Samples of Six Sigma Implemented projects in Education

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1.Ranking of industries implementing
Six Sigma in MENA region.
RANKING OF INDUSTRIES IMPLEMENTING SIX
SIGMA IN MENA REGION

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2.Implementation trends in MENA
Region
UAE
EGYPT
KSA
Qatar
Kuwait
Bahrain
Oman
Libya Sudan
RANKING OF COUNTRIES IMPLEMENTING SIX SIGMA IN MENA REGION

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3.Six Sigma Deployment Models in
MENA Region
Deployment Models in MENA Region
1.Formal Deployment
A company which is seeking
implementation of Six Sigma as a
methodology for continuous
improvement.
2.Informal
Deployment.
Individuals seeking enhancement of their
career by getting certificates in Six Sigma.
In Egypt, 35% of informal Deployment turns into a formal,
by convincingTop Management with Six Sigma benefits
through implementing project with a financial gains proof
for their projects.

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4.Six Sigma Initiatives Sources
[Individuals VS Organizations]
0
10
20
30
40
50
60
70
80
90
100
1999 -2000
2001-2002
2003 -2004
2005-2006
2007 -2008
2009-2010
2011 -2012
2012-2013
2014 -2015
%
YEAROrganizations
individuals

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5.Number of Six Sigma Certified
Professionals in EGYPT
0 500 1000 1500 2000 2500 3000 3500 4000
Green Belt
Yellow Belt
Orange Belt
Champions
Black Belt
Master Black Belt
Number for Six Sigma Certified Professionals in EGYPT

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6.Implementation of versus Excellence Models: Six
Sigma, Lean, TQM, EFQM, MBNQA per sector in
MENA Region
Lean
Manufacturing
Six Sigma
TQMMBNQA
EFQM
Dimensions
100%
implementation of
all Models
0%
implementation
of all Models
100%
implementation of
Six Sigma & 50%
all Other Models
Spider or
Radar Chart

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Lean
Manufacturing
Six Sigma
TQMMBNQA
EFQM
Banking& Finance
Lean
Manufacturing
Six Sigma
TQMMBNQA
EFQM
Telecom Lean
Manufacturing
Six Sigma
TQMMBNQA
EFQM
Real Estate
6.Implementation of versus Excellence Models: Six
Sigma, Lean, TQM, EFQM, MBNQA per sector in
MENA Region

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Lean
Manufacturing
Six Sigma
TQMMBNQA
EFQM
Manufacturing
Lean
Manufacturing
Six Sigma
TQMMBNQA
EFQM
Governmental
Lean
Manufacturing
Six Sigma
TQMMBNQA
EFQM
Education
Lean
Manufacturing
Six Sigma
TQMMBNQA
EFQM
Pharmaceuticals
6.Implementation of versus Excellence Models: Six
Sigma, Lean, TQM, EFQM, MBNQA per sector in
MENA Region

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Lean
Manufacturing
Six Sigma
TQMMBNQA
EFQM
Healthcare
Lean
Manufacturing
Six Sigma
TQMMBNQA
EFQM
Oil & Gas
Lean
Manufacturing
Six Sigma
TQMMBNQA
EFQM
Agricultures
6.Implementation of versus Excellence Models: Six
Sigma, Lean, TQM, EFQM, MBNQA per sector in
MENA Region

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7.Six Sigma Implementation Road Map
Sources of
Improvement projects
Funneling to select
Best project Six Sigma
Project
(CriticalY)
Effort Benefit
Define
Team Selection
Verify Mission
VOC
Project Charter
Measure
Data Collection
Process Understand
Verify MSA
Process Baseline
Possible Xs
Analyze
Test
Theories
Identify
Root Cause
Improve
Identify Remedies
Choose best remedy
Design for remedy
implementation
Control
Adopt Remedy
Measure After &
Before
Sustain Gains
Define
Measure
AnalyzeImprove
Control
Customer dashboards
Customer Complaints
Surveys and scorecards
Gab Analysis or SOWT
Other improvements
Variation
Benchmarking
Brainstorming
Analysis of critical processes
Financial analysis
Internal problems

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8. Implementation Success Factors in
MENA Region
Motivation
• Management
Commitment
Need For
Change
• Burning Platform
Buy-in
• Training
Customer focus
• Performance
measures

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9.Samples of Six Sigma Implemented
projects in Telecom
Improve Billing errors.
Reduce Calls AHT.
ReduceTime Needed for Site Installations.
Reduce ResolutionTime for Customers’ Issues.
Improve Sales Productivity.
Reduce Network Congestion.
Improve Customer Satisfaction.
Improve MTTR.
Improve MTBF.

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10.Samples of Six Sigma Implemented
projects in Software
Reduce Software DevelopmentTime.
ReduceTesting Time.
Reduce Complaints ResolutionTime.
Reduce Rework in Retesting Applications.
Increase People Effectiveness.
Reduce Number of Contracts Lost.
Reduce MTTR of Applications.
Reduce LeadTime to Resolve Customer Complaint.

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11.Samples of Six Sigma Implemented
projects in Banking& Finance
Reduce AHT for Customers’ calls.
Reduce AWT for customers’ calls.
Improve customer satisfaction.
Reduce waiting time on call.
ReduceTime of Processing a Transaction.
ReduceTime of Approval Cycle.
Reduce ApplicationTime.
Expedite the issuance of reinsurance policies
Improve Responsiveness to Customers Complaints

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12.Samples of Six Sigma Implemented
Projects in Manufacturing
Reduce Manufacturing CycleTime.
Improve Customer Satisfaction.
Reduce Inventory levels.
ReduceWarranty Costs.
Reduce Rejections & Defects.
Eliminate Production Rework.
Reduce Costs of Poor Quality.
Reduce Delivery Delays.
Reduce Breakdowns.
ImproveYield.
ReduceVariation for process parameters
Reduce Energy Consumptions.

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14.Samples of Six Sigma Implemented
projects in Healthcare
Improve lead time of assignment of patient caregivers
Increase response of triage in Emergency department
Improving Medical Bill Review CycleTime
Improving Purchase Order Process
Improve Medication Administration Process
Reduce Patient falls
ReducingTurnaroundTime of Lab Reports in the ICU

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13.Samples of Six Sigma Implemented
projects in Pharmaceuticals
Reduce Batch Release CycleTime
Reduce Losses in Mixing Process
Yield Improvement
Coater Reliability Improvement
Reduce Institutionalized delay & registration time
Reduce Inventory
Optimize Spray Nozzle Performance
Improve Contents Uniformity
Reduce Errors in Packaging.
Reduce Batch Record lead time

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15.Samples of Six Sigma Implemented
projects in Oil & Gas and petrochemicals
Reduce failure Rate ofValves.
Reduce no of Safety accidents.
Energy saving.
Reduce litigation costs.
IncreaseYield.
Reduce Overheads Costs.
Reduce Cost of Drilling.
Increase of NGL total yield
Reduce LeadTime for RefurbishingWellheadValves

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16.Samples of Six Sigma Implemented
projects in Real Estate
Improve the Delay Launching of Residential Project
Reduces logistics Problems.
Reduce delivery time of units
Fuel Savings
Increase Customer Satisfaction
ReduceWaitingTime for Incoming Calls
Reduce Purchasing Lead time
Reduces Errors in Residential Units’ Contracts
Reduce Paper & Ink Consumptions
Reduce Defect in Residential Units Finishing

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17.Samples of Six Sigma Implemented
projects in Agriculture
Reduce the OSHA Recordable Rate
Reduce Cost of Transportation
Improve DeliveryTime
Reduce Packaging Defects

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18.Samples of Six Sigma Implemented
projects in Governmental
Overtime Reduction.
Increase Citizens’ Satisfaction
Reduce Governmental Services
DeliveryTime
Increase Employees’ Satisfaction
Improve Effectiveness of Services.
Reduce Costs of Providing Services
Reduce Lead time for Issuing a Business
License
Cost Reduction of Storing Information.
Reduces Ink used
American Society for Quality
(ASQ).
The goal of the Good Works
Initiative is to transfer Quality
knowledge to not-for-profit,
community-based organizations.
American Society for Quality
(ASQ).
The goal of the Good Works
Initiative is to transfer Quality
knowledge to not-for-profit,
community-based organizations.
Public
Sectors
Private
Sectors
The public sector
lagged the private
service sector in Six
Sigma Implementation

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19.Samples of Six Sigma Implemented
projects in Education
Improve Satisfaction of Professional Certificates Students.
Increase Success Rate of Candidates.
Increase Studies Effectiveness.

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Q&A