Dee introduces herself as an experienced COO and founder of Boundless, an employer of record (EOR) service. She explains that international employment comes with complex compliance requirements that can burden companies. An EOR can help by providing payroll, benefits management, and other HR services to ensure legal compliance across borders. However, companies need to choose the right EOR for their specific needs. Dee outlines key questions to ask an EOR about their capabilities and support levels to determine the best fit.

2. Hi! I’m Dee 👋
● 3 times COO, 10+ years
of experience
● Before Boundless,
accidentally remote
● Four years ago founded
Boundless

3. Register as an employer
Create local employment contracts
Set-up payroll & tax registrations
International employment is really complex

4. Local HR compliance
knowledge & experience
Find local benefits
providers
Stay on top of changing
local legislation
Effectively manage
payroll issues
Write and update locally
suitable policies
Register as employer
Create local employment contracts
Run payroll & manage taxes
A lot more
is under
the surface…

5. What does this complexity mean for your HR function?
Fines from authorities
Mistakes in payroll
Significant money
overhead
Huge time loss
Frustrated employees
Cases with labour courts

6. Most importantly,
this could cost you
hundreds of
thousands in… 💸
Additional headcount to support HR
operations
Liaising with finance, risk, legal,
payroll and other departments
External legal fees

7. Here is where an Employer of
Record comes in…

8. Most EoRs will provide:
1. Compliant employment agreements
2. Reliable payroll processing
3. Accurate tax filings
4. Statutory benefits management

9. ...but you need the right EOR for YOU
There are a number of services not every EoR offers:
1. Ability to expedite time sensitive issues
2. Support with employee onboarding & terminations
3. Consultation on local HR compliance
4. Automated migration & product customisation

10. So how are you to choose the right
Employer of Record?

11. Understand your specific
employment needs
Retain
Looking to keep employees
who are relocating or being
reclassified (contracting ->
employment)
Switch
Looking to switch your
provider and need guidance
to navigate the transition
Scale
Looking to hire new team
members & seeking to
deliver a great employee
onboarding experience

12. Define your
operating parameters
# of People
How many employees are
you looking to employ and
what is their seniority?
# of
Countries
How many countries are
you looking to employ in and
how complex are they?
HR Team
Structure
What is the size and make
up of your in-house HR team
currently?

13. Outline the type of EOR support
you need to succeed
Light Touch
Access to EOR essentials,
employee self-serve and
standard support
Medium
Touch
Enhanced service with
access to expert guidance
and priority support
High Touch
Direct access to employment
experts for concierge service
and a customisable approach

14. Retain
Switch
Scale
Light
Medium
High
1-2
countries
2-5
countries
5+
countries
No HR
1-2 HR
5+ HR
1-5
people
5-50
people
50+
people
Employment Need
Criteria model
Your Profile EOR Support Type

15. Retain
Switch
Scale
Light
Medium
High
1-2
countries
2-5
countries
5+
countries
No HR
1-2 HR
5+ HR
1-5
people
5-50
people
50+
people
Employment Need Your Profile EOR Support Type
Example #1

16. Retain
Switch
Scale
Light
Medium
High
1-2
countries
2-5
countries
5+
countries
No HR
1-2 HR
5+ HR
1-5
people
5-50
people
50+
people
Employment Need Your Profile EOR Support Type
Example #1
1-2
countries
1-5
people
Retain
Medium
No HR

17. Retain
Switch
Scale
Light
Medium
High
1-2
countries
2-5
countries
5+
countries
No HR
1-2 HR
5+ HR
1-5
people
5-50
people
50+
people
Employment Need Your Profile EOR Support Type
Example #2
5+
countries
5-50
people
Medium
1-2 HR
Scale

18. Retain
Switch
Scale
Light
Medium
High
1-2
countries
2-5
countries
5+
countries
No HR
1-2 HR
5+ HR
1-5
people
5-50
people
50+
people
Employment Need Your Profile EOR Support Type
Example #3
2-5
countries
50+
people
High
5+ HR
Switch

19. How to Find the Right EoR
For Your Business Needs

20. Few (if any)
owned entities
What to look for & what to avoid.
Claims they
can do
everything,
everywhere
No showcase
of subject
matter
expertise
… instead of
Fully owned
local
infrastructure
Bespoke
solutions to
your
challenges
Subject matter
expertise at
every stage
Look for…

21. How can you discover if the right
capabilities are available?

22. Questions to ask: light touch
● Does the EoR sign the employment agreements or
is it another company’s name?
● What is the track record of achieving accurate
payroll and time to rectify issues?
● What is the EoR’s track record of picking up and
resolving issues?
● Get a demo of the product both from your
perspective and the employee’s one
Light Touch

23. Questions to ask: medium touch
● Are all support requests treated the same way or is
there a priority queue?
● Can the EoR advise on both mandatory and
non-mandatory benefits in each country?
● What is the employment model in each country
and what are the employer obligations?
● Have they ever reviewed or created HR policies for
any of their customers?
Medium Touch

24. Questions to ask: high touch
● Do they offer SLAs for support queries, platform
uptime or accurate payroll and what is the track
record of fulfilling them?
● How long on average have contract amendments
taken?
● What will the availability of the account manager
be and do they have expert knowledge?
● Have they done any product customisations to
date?
High Touch

25. These are just some of the
questions that you may ask…

26. The Boundless way
Intuitive web app with speedy UX
Dedicated account management
Backend tooling driving quality
support & sector-leading SLAs
Fully owned infrastructure
Deep local expertise - 30 countries
Automated onboarding
Commitment to accurate payroll

27. Key takeaways:
● Any EoR worth your time should have compliance, available expert support and
an easy-to-use platform working together. This is table stakes.
● To figure out the right EoR for you, you will need to do an audit of your needs and
specifics before you go and find the right one for you as EoR solutions differ
significantly.
● You have to ask the right questions and be honest to the degree of confidence
the EoR you’re evaluating is giving you.

28. Get in touch!
E: dee@boundlesshq.com
L: www.linkedin.com/in/deecoakley
T: @DeeCoakley