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6 Traffic
Percent of Staff Interaction ,[object Object],[object Object]
Engagement
Questions Asked / Avg Response Time * *All times based on 24 hour day and seven day week. Calculating core business hours reduces  the average response time to as little as 6 minutes.
Marketing Engagement
Reduction of internal “broadcast” emails
The Benefits of Six

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The Benefits of Six

Editor's Notes

  1. We’ll start at a macro view and here you can see raw traffic numbers and the continued increase….June – v2July – iPhoneDecember – SMB and ISP members joinJanuary – emphasis on the community comes from the topSo this is a great story, but now lets talk about WHAT is occurring on the site, the Interactions that occur
  2. This shows us the % of the community that has interacted with the site at least once in the month…notice 90.6% in March!
  3. Here we’re able to view the TYPES of interactions that are occurring….Note that Answers go from just over 1:1 in Oct to over 2:1 in MarchNow to some numbers that I’m really excited about…Looking at engagement by individual. Back even in the April timeframe last year we only had no more than 10 people a month that we could categorize as a Power SME
  4. I am only reliably able to show data for this from v2 forward, so June. Super Users 8+ interactions….twice a month this group is Posting, Asking, Answering or Commenting.For me the engagement number that means the most is looking at Questions Asked and Response Times…
  5. Oct/November we had a growth in topics and people posting to those topics, some obscure, in which SMEs weren’t engaged fully quite yet.
  6. As we shorten the distance between Marketing, and the Field this is a great view into how effective the community has become….here are the top 10 Marketing contributors since Sept…With the low percentages in Sept/Oct I began actively engaging with the marketing folks ensuring questions were being asked, training them on features, etc….also note that month to month the Marketing role grows so 40% in Dec is a larger number than the 48% in SeptNotice that we had 93% of those classified in the community as Marketing, Interact with the site last month…