The analysis and redesign of workilow The management of information flows between and among activities in a supply within and between enterprises. chain to maximize total supply chain effectiveness and corporate profitability. A means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's Integrates all departments and functions profitability. throughout an organization into a single MIS system (or integrated set of MIS systems) so employees can make decisions by viewing enterprisewide information about all business operations. .