Learn how to provide a consistent customer experience across all your channels.
Providing a seamless, effortless approach to the consumer experience is becoming a necessity. Today’s customer may start an interaction with your company on the web, continue on the mobile and finish on the voice channel. In fact, they may desire to use multiple channels at the same time. Every one of those touch points presents a “moment of truth” where you can win or lose your customer.
Join Jacada for this webinar as Kate Leggett of Forrester Research explores the growing trend of customers demanding access to your organization in an effortless way via multiple touch points, and also takes a look at the cost of not delivering an Omni-channel experience. Backed by informative research and interesting statistics, participants will learn about the latest trends in this exciting space.
To learn more, visit our website -
http://www.jacada.com/?pk_campaign=Content_Gen&pk_kwd=slideshare
This ebook is a collection of large, moon-themed nishiki-e (multicolored woodblock prints) by Tsukioka Yoshitoshi (1839?92). The 100 prints were published in batches by Akiyama Buemon between 1885 and 1892.
They depict various aspects of the moon, drawing upon Japanese and Chinese anecdotes, historical events, and mythology, and relate to a wide range of subjects, including famous warriors, notable women, birds and animals, and goblins and ghosts.
Jacada Agent Scripting on the cloud_ slideshareJacada
See how traditional agent scripting can become dynamic; adjust the script to the call, integrate real time customer information and provide an enhanced customer experience. Old schools "scripted" scripting can now be based on real time process guidance and help agents adhere to compliance, up-sell, cross-sell and provide efficient customer experience. Productive agents means happier customers. Your organizations can now shorter call times, improve AHT and FCR and instantly affect bottom line savings.
Learn how to provide a consistent customer experience across all your channels.
Providing a seamless, effortless approach to the consumer experience is becoming a necessity. Today’s customer may start an interaction with your company on the web, continue on the mobile and finish on the voice channel. In fact, they may desire to use multiple channels at the same time. Every one of those touch points presents a “moment of truth” where you can win or lose your customer.
Join Jacada for this webinar as Kate Leggett of Forrester Research explores the growing trend of customers demanding access to your organization in an effortless way via multiple touch points, and also takes a look at the cost of not delivering an Omni-channel experience. Backed by informative research and interesting statistics, participants will learn about the latest trends in this exciting space.
To learn more, visit our website -
http://www.jacada.com/?pk_campaign=Content_Gen&pk_kwd=slideshare
This ebook is a collection of large, moon-themed nishiki-e (multicolored woodblock prints) by Tsukioka Yoshitoshi (1839?92). The 100 prints were published in batches by Akiyama Buemon between 1885 and 1892.
They depict various aspects of the moon, drawing upon Japanese and Chinese anecdotes, historical events, and mythology, and relate to a wide range of subjects, including famous warriors, notable women, birds and animals, and goblins and ghosts.
Jacada Agent Scripting on the cloud_ slideshareJacada
See how traditional agent scripting can become dynamic; adjust the script to the call, integrate real time customer information and provide an enhanced customer experience. Old schools "scripted" scripting can now be based on real time process guidance and help agents adhere to compliance, up-sell, cross-sell and provide efficient customer experience. Productive agents means happier customers. Your organizations can now shorter call times, improve AHT and FCR and instantly affect bottom line savings.