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The 300 Essential Stats on Business & Digital Transformation You Need to Know: Part IV - Culture & Talent Edition (Wikibrands 2019 version)

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The biggest compendium on business & digital transformation available online - curated and assembled by Wikibrands (wiki-brands.com) - the first on-demand transformation and futureproofing firm helping organizations to their better futures.

This is the fourth of 6 editions focused on the culture, talent and human impacts and aspects of business transformation.

Follow us at: @wikibrandsFT / @wikibrands and
Track our hashtag: #transformation300

Published in: Business

The 300 Essential Stats on Business & Digital Transformation You Need to Know: Part IV - Culture & Talent Edition (Wikibrands 2019 version)

  1. 1. Curated by Managing Director Sean Moffitt @SeanMoffitt and the @Wikibrands Transformation Collective    The 300 Essential 2019 Statistics on: Business & Digital Transformation Leading insights, foresights & Best Practices for Accelerating Business Change & Digital Maturity WIKIBRANDS The Transformation & Futureproofing Experts www.wiki-brands.com PART 4 – THE CULTURE, TALENT, SKILL & PERFORMANCE EDITION
  2. 2. THE BIGGEST COMPENDIUM OF BUSINESS TRANSFORMATION AND FUTUREPROOFING STATS AVAILABLE #TRANSFORMATION300
  3. 3. Our Insight-filled, Data-based Special Sauce ▶  Variety & Credibility - Distilled from 30 different reputable sources including 5+ of our own proprietary studies. ▶  Current - All 2017 and 2018-based statistics. ▶  Holistic - Deals with business transformation from 15 key relevant facets. ▶  Digitally-Savvy – Acknowledges the power of digital and technology to transform business in the connected age. ▶  Helpful – Designed to make the case for your business change, digital transformation and any angle of opposition to change.
  4. 4. www.wiki-brands.com
  5. 5. “The future is so VUCA(volatile, uncertain, complex, ambiguous). Companies really only have three choices for sustainable marketplace advantage. You can anticipate better and futureproof. You can disrupt the market and innovate. Or you can disrupt yourself and transform. Choose one, or all three, but do it now.” Sean Moffitt, Managing Director, Wikibrands
  6. 6. 15 Facets of Business Transformation ▶  Overall  Business  Transforma1on     1  Leadership,  Governance  &  Sponsorship     2  Purpose,  Vision  &  Strategy  Transforma1on   3  Change  Management  and  Organiza1onal  Commitment   4  Technology  &  Digital  Transforma1on   5  Digitaliza1on  &  Process  Transforma1on   6  Data,  Analy1cs  &  Key  Metrics   7  Culture  &  Values  Transforma1on   8  Talent  Transforma1on   9  Performance  Management  Transforma1on   10  Customer  Experience.  Touchpoints  &  Engagement     11  Brand  &  Content  Transforma1on   12  Channel  &  Commerce  Transforma1on   13  Business  Model,  Product  &  Services  Innova1on   14  Product  &  Services  Innova1on   15  Futureproofing  &  Marketplace  Foresight   WIKIBRANDS The Transformation & Futureproofing Experts
  7. 7. For the full deck of insights and foresights, become a Futureproofer : http://bit.ly/thefutureproofers
  8. 8. 12  BUSINESS  TRANSFORMATION   FACETS   1  Overall  Business  Transforma1on  &    Impera1ves     2  Digital  Transforma1on   3  Technology  Transforma1on   4  Purpose,  Vision  &  Strategy  Transforma1on   5  Leadership  &  Governance  Transforma1on   6  Brand  &  Content  Transforma1on   7  Customer  Experience  &  Engagement  Transforma1on   8  Talent  Transforma1on   9  Culture  Transforma1on   10  Opera1onal  Transforma1on   11  Innova1on  Transforma1on   12  Futureproofing  &  Foresight  Transforma1on     7. Culture and Values Transformation WIKIBRANDS The CULTURE Transformation Experts
  9. 9. Transforma)on  Stat  #127–  Culture  Effect  on  Transforma)on:   The  #4  driver  to  master  an   organiza1on’s  digital   transforma1on   “Reinforcing  Culture,  Values,   Behaviours  &  Energy”.   Source:  Wikibrands  Digital  Periscope,  2018   #culturetransformation
  10. 10. Transforma)on  Stat  #128  -­‐    Culture  Eats  Strategy  for  Breakfast:   The  greatest  antagonist  to  company   change  via  digital  is  cultural  –     97%  believe  addressing  this  aspect  is   important.     Source:  Al1meter,  2017   #culturetransformation
  11. 11. Transforma)on  Stat  #129  -­‐    Developing  Bad  Corporate  Habits:   Employees  in  my  company  facilitate   change  more  than  they  inhibit.     Companies  <  10  years  old:  55%   Companies  >25  years  old:  36%   Source:  Delo_e,  2018   #culturetransformation
  12. 12. Transforma)on  Stat  #130–Cultural  Ties  to  Economic  Performance    :   Biggest  Nega1ve  Culture   Correla1ons  with  Economic   Performance:   -­‐  0.47  Non-­‐digital  culture  overall   -­‐0.44  Siloed  mindsets  and  behavior   -­‐0.36  Aversion  to  risk.     Source:  McKinsey,  2017   #culturetransformation
  13. 13. Transforma)on  Stat  #131–Cogni)ve  Cultural  Dissonance  :   75%  of  senior  execu1ves  think   they  have  a  culture  of  innova1on,   experimenta1on  and  risk-­‐taking,   only  37%  of  their  employees   agree.     Source:  Capgemini,  2017   #culturetransformation
  14. 14. Transforma)on  Stat  #132  –Culture  Ambi)ons  :   37%  of  CEOs  are  looking  to  make   significant  and  deep  cultural   changes  by  2020.     Source:  Gartner,  2018   #culturetransformation
  15. 15. Transforma)on  Stat  #133  -­‐    Cultural  Enabler:   54%  of  business  leaders  say  fostering   a  culture  of  innovaHon  is  a  criHcal   enabler  of  digital  business.    Source:  Forrester,  2017   #culturetransformation
  16. 16. Transforma)on  Stat  #134–Culture  Incen)ves:   Offering  employees  the   opportunity  to  lead  or  par1cipate   in  high  profile  ini1a1ves  is  the     #1  current  prac1ce  for  fostering  a   change-­‐driven  innova1ve  culture.       Source:  PwC,  2018   #culturetransformation
  17. 17. Transforma)on  Stat  #135  -­‐  Employee  Engagement:   15%  of  employees  are  engaged  in   their  work,  85%  of  people  are   working  below  potenHal;     in  the  best  companies  in  the  world,   70%  of  employees  are  engaged.    Source:  Gallup.  2018   #culturetransformation
  18. 18. Transforma)on  Stat  #136  -­‐    Silo-­‐Free  Zones:   70%  of  siloed  digital  transformaHon   efforts  will  fail  based  on  lack  of:   collaboraHon,  integraHon,  sourcing   and  project  management  .    Source:  IDC,  2017   #culturetransformation
  19. 19. Transforma)on  Stat  #137  -­‐    Employee  Advocacy  Network  Poten)al:   Employees  have  10X  more  followers   collecHvely  than  their  corporate   social  media  accounts.    Source:  LinkedIn,  2017   #culturetransformation
  20. 20. Transforma)on  Stat  #138  -­‐    CDOs  S)ll  on  the  Rise:   Number  of  Chief  Digital  Officers  in   Companies:    2007  –  5    2015  –  2,000    2020  –  15,000   34%  of  them,  report  to  the  CEO.   Source:  Wikibrands?Semarchy,2018   #culturetransformation
  21. 21. Transforma)on  Stat  #139  -­‐  Digital  Recruitment  Impact:   “It  is  important  for  me  to  work  in  a   digitally-­‐enabled  organizaHon”  –   81%  agree.   Source:  Deloi_e,  2017   #culturetransformation
  22. 22. Transforma)on  Stat  #140  -­‐  Digital  Cultural  Impact:   91%  believe  that  digital  technology   can  radically  transform  how  people   work;     only  43%  of  employees  are  currently   saHsfied  with  their  company’s  digital   setup.   Source:  Deloi_e,  2017     #culturetransformation
  23. 23. Transforma)on  Stat  #141  -­‐  Three  Types  of  Cultures:   Only  6%  of  companies  excel  at   creaHng  industry-­‐leading  cultural,   technological  and  physical   environments  –  these  companies   have  4X  higher  profits,  2x  higher   revenues,  40%  lower  turnover  and   24%  smaller  headcount.   Source:  Jacob  Morgan,  2017   #culturetransformation
  24. 24. Transforma)on  Stat  #142  –  Digital  Culture  =    Employee  Sa)sfac)on:   Employees  at  companies  that   promote  digital  engagement  (vs   other  companies):   27%  happier   20%  more  likely  to  stay   40%  more  likely  to  believe  in  their  company.   Source:  Chief  Marketer,  2017   #culturetransformation
  25. 25. Transforma)on  Stat  #143  -­‐    Digital  does  not  equal  IT  anymore:   More  than  2/3rds  of  technology   spending  is  now  coming  from   budgets  outside  IT.     Source:  PwC,  2017   Get a third party expert like wikibrands to ASSESS & FIX YOUR CULTURE
  26. 26. 12  BUSINESS  TRANSFORMATION   FACETS   1  Overall  Business  Transforma1on  &    Impera1ves     2  Digital  Transforma1on   3  Technology  Transforma1on   4  Purpose,  Vision  &  Strategy  Transforma1on   5  Leadership  &  Governance  Transforma1on   6  Brand  &  Content  Transforma1on   7  Customer  Experience  &  Engagement  Transforma1on   8  Talent  Transforma1on   9  Culture  Transforma1on   10  Opera1onal  Transforma1on   11  Innova1on  Transforma1on   12  Futureproofing  &  Foresight  Transforma1on     8. Talent Transformation WIKIBRANDS The TALENTTransformation Experts
  27. 27. Transforma)on  Stat  #144  -­‐  Talent  &  Skills  Gap:   Talent  &  Skills  Shortage  is  the  #1   obstacle  for  adopHng  new   technologies  with  companies.    Source:  Wikibrands  Digital  Periscope,  2018   #TALENTtransformation
  28. 28. Transforma)on  Stat  #145  -­‐    CEO  Talent  Focus:   The  “workforce”  has  risen  to  be  a   CEO’s  #4  biggest  concern,  rising   rapidly  from  7th  in  2017.    Source:  Gartner,    2018   #TALENTtransformation
  29. 29. Transforma)on  Stat  #146  -­‐  Talent  Acquisi)on  Hurdle:   Finding  candidates  with  the  right   skillset  is  the  biggest  talent   acquisiHon  challenge  experienced  by   69%  of  recruiters.    Source:  IBM,  2018   #TALENTtransformation
  30. 30. Transforma)on  Stat  #147  –Digital  Literacy  Top-­‐to-­‐Boom:   Understanding  the  future  impact  of   digital  &  technology:   Your  Leadership/ExecuHve:  3.8  out  of  5  raHng   Your  Board:  3.5/5   Your  Frontline  Staff:  3.5/5   Your  Middle  Management:  3.4/5   Your  Outside  Services  Firms/Agencies/Vendors:    3.1/5        Source:  Wikibrands  Digital  Periscope,  2018   #TALENTtransformation
  31. 31. Transforma)on  Stat  #148  –  Digital  Skills  Investment  :   90%  of  employees  believe  they  have   to  update  their  skills  yearly/nearly   half  say  conHnuously;   only  34%  are  saHsfied  with  their   organizaHon's  support  of  ongoing   skill  development      Source:  Deloi_e,  2018     #TALENTtransformation
  32. 32. Transforma)on  Stat  #149  –  Leading  Talent  Structural  Change:   Top  strategies  for  coping  with   shiming  skill  needs  for  2022:   #1  Hire  new  permanent  staff  with  the  required  skills   #2  Look  to  automate  the  work   #3  Retrain  exisHng  employees   #4  Respect  employees  to  pick  up  skills  on  the  job   #5  Outsource  business  funcHons  to  external  contractors    Source:  WEF  Future  of  Jobs,  2018   #TALENTtransformation
  33. 33. Transforma)on  Stat  #150–  Leading  Talent  Tac)cs:                          Front  Runners      Slow  Movers   Look  for  behavioural  traits     such  as  crea1vity  and  autonomy                  83%              29%   while  recrui1ng  talent     Adjust  role  descrip1ons  to  align                    75%              17%   with  transforma1on  objec1ves     Align  compensa1on  structure  to                  70%              13%   transforma1on  objec1ves   Source:  Capgemini,  2017   #TALENTtransformation
  34. 34. Transforma)on  Stat  #151  –  Partners  in  Talent  Transforma)on:   Preferred  partners  in  managing   workforce-­‐tech  transiHon:   #1  Specialized  Departments  in  the  Firm   #2  Professional  Services  Firms   #3  Industry  AssociaHons   #4  Academic  Experts   #5  InternaHonal  EducaHonal  InsHtuHons    Source:  WEF  Future  of  Jobs,  2018   #TALENTtransformation
  35. 35. Transforma)on  Stat  #152  -­‐    Employee  Experience:   80%  of  HR  and  business  leaders   believe  employee  experience  was   important;  only  22%  believe  their   organizaHon  is  excellent  at  it.    Source:  Deloi_e  Human  Capital  Trends,    2017   #TALENTtransformation
  36. 36. Transforma)on  Stat  #153  -­‐    Employee  Engagement  Megaphone:   Employees  are  7x  more  engaged  &   2X  more  trusted  then  average  fans   of  a  social  media  account;     their  personal  social  networks  have   90%  non-­‐overlap  with  company   social  networks.    Source:  Hootsuite  Amplify,    2018   #TALENTtransformation
  37. 37. Transforma)on  Stat  #154  -­‐    Technology  Skills  Irrita)on:   27%  of  digital  leaders  rate   technology  skills  to  be  their  biggest   pain  point.    Source:  Forrester,  2018   #TALENTtransformation
  38. 38. Transforma)on  Stat  #155  -­‐    Talent  Slowness  and  AI  Solu)on::   Time  to  fill  posiHons  is  seen  as  one   of  the  biggest  issues  from  both     transformaHon  leaders  and  laggards,   it  takes  87  days  to  fill  an  execuHve   post.  This  is  seen  as  the  #1   opportunity  for  AI  to  solve.    Source:  IBM,.  2018   #TALENTtransformation
  39. 39. Transforma)on  Stat  #156  –  Transforma)on  Talent  Pool:   44%  of  execuHves  say  knowing  how   digital  technologies  can  impact   current  business  processes/models  is   the  biggest  missing  organizaHonal   skill.    Source:  MIT  Sloan,  2017     #TALENTtransformation
  40. 40. Transforma)on  Stat  #157  -­‐  Fluid  Workforce:   Percentage  of  workforce  that   considers  themselves  “freelance/ independent”:   2005  –  24%   2020  –  40%   2029  –  50%.    Source:  Wikibrands,  2018   #TALENTtransformation
  41. 41. Transforma)on  Stat  #158  -­‐    Human  Resource  Gaps:   Only  20%  of  business  leaders  believe   their  HR  funcHon  is  enabling  them  to   digitally  transform.    Source:  Russell  Reynolds,  2017     #TALENTtransformation
  42. 42. Transforma)on  Stat  #159  -­‐    The  Anxiety  of  Automa)on:   37%  are  worried  about  automaHon   puqng  their  jobs  at  risk  –  up  +4  pts.   vs.  2014.    Source:  PwC,  2018   #TALENTtransformation
  43. 43. Transforma)on  Stat  #160  -­‐    Automa)on  and  Semi-­‐Automa)on:   Only  6%  of  jobs  can  be  fully   automated  in  the  short  term;  but   80%  of  jobs  will  be  affected  by   automaHon.    Source::  US  Department  of  Labor,  McKinsey,  2018   #TALENTtransformation
  44. 44. Transforma)on  Stat  #161  –  Digital  Produc)vity:   88%  of  technology  professionals   expect  increased  employee   producHvity  from  digital  technology.    Source:  Tech  Validate,  2017   #TALENTtransformation
  45. 45. Transforma)on  Stat  #162  -­‐  Digital  Accountability:   28%  of  digital  teams  now  operate  as   standalone  groups  inside  companies   with  their  own  headcount,  budget   and  strategic  voice.    Source:  Forrester,  2018   #TALENTtransformation
  46. 46. Transforma)on  Stat  #162a  -­‐    Digital  Transforma)on  Skills:   Only  17%  of  companies  say  they  hire   employees  with  the  right  digital   transformaHon  skills.    Source:  SAP,  2017   #TALENTtransformation
  47. 47. Transforma)on  Stat  #163  -­‐    Digital  Top  Talent  Sets:   Digital  leaders  rate  usability,   customer  experience  and  creaHve   skills  as  the  hardest  skills  to  recruit   for.    Source:  Forrester,  2017   #TALENTtransformation
  48. 48. Transforma)on  Stat  #164  -­‐Talent  Impact  on  Digital  Transforma)on:   The  third  most  important  challenge   of  implemenHng  digital  technology  is   recruiHng  talent  with  the  right  digital   skills.    Source:  Fujitsu,  2017   #TALENTtransformation
  49. 49. Transforma)on  Stat  #165  -­‐    Execu)ve  Rela)onships:   The  raHngs  of  senior  level  execuHve   team  relaHonships:   Between  the  CMO  and  the  CEO  5.4/7   Between  the  CTO/CIO  and  CMO  4.9/7   Between  the  CTO/CIO  and  CEO  4.7/7    .    Source  Wikibrands  Digital  Transforma1on  Playbook,  2018   #TALENTtransformation
  50. 50. Transforma)on  Stat  #166  -­‐  Talent  Impact  on  Digital  Transforma)on:   78%  say  beser  alignment  of  IT  and   markeHng  is  required  to  deliver   digital  transformaHon.    Source:  Progress,  2017   #TALENTtransformation
  51. 51. Transforma)on  Stat  #167a  -­‐  Fight  or  Flight:   51%  of  employees  are  acHvely   looking  for  a  new  job.    Source:  Gallup,  2018     #TALENTtransformation
  52. 52. Transforma)on  Stat  #167b  -­‐    People  to  People  Impact:   Managers  account  for  70%  of  the   variance  of  an  employee’s   engagement  scores.    Source:  Gallup,  2018   #TALENTtransformation
  53. 53. Transforma)on  Stat  #168  -­‐    Learning  On  The  Job  Takes  Precedence:   Digitally  mature  companies  believe   on-­‐the-­‐job  learning  and  workplace   environment  skill  development  is   most  important  43%  vs.  early  digital   companies  30%.    Source:  Deloi_e,,  2018   #TALENTtransformation
  54. 54. Transforma)on  Stat  #169  –  Change-­‐driven,  Sob  Skills  Pursuit:   CreaHvity,  entrepreneurial  spirit  and   curiosity  for  innovaHon  top   workforce  requirements  needed   now.    Source:    Accenture,  2018   #TALENTtransformation
  55. 55. Transforma)on  Stat  #170  -­‐    Digital  Mo)va)on:   The  most  appealing  reason  for   personal  interest  and  involvement  in   technology:   #1  Passion  for  conHnuous  learning   #2  The  work  itself  –  invenHng  &  building  stuff   #3  Meaningful  social  impact  and  purpose   #4  Be  part  of  a  rising  growth,  progressive  industry.    Source:  Wikibrands  Digital  Periscope,  2018   Get wikibrands involved – your personal trainer for new economy talent & skillsETS
  56. 56. 12 Business Transformation Facets 1  Overall  Business  Transforma1on  &    Impera1ves     2  Digital  Transforma1on   3  Technology  Transforma1on   4  Purpose,  Vision  &  Strategy  Transforma1on   5  Leadership  &  Governance  Transforma1on   6  Brand  &  Content  Transforma1on   7  Customer  Experience  &  Engagement  Transforma1on   8  Talent  Transforma1on   9  Culture  Transforma1on   10  Opera1onal  Transforma1on   11  Innova1on  Transforma1on   12  Futureproofing  &  Foresight  Transforma1on   9. PERFORMANCE MANAGEMENT/KPIS TRANSFORMATION WIKIBRANDS The PERFORMANCE Transformation Experts
  57. 57. Transforma)on  Stat  #171–  KPIs  Guide  Behaviors:   OrganizaHons  are  4X  more  likely   to  prioriHze  “customer-­‐related”   KPIs  over  any  other   measurement.    Source:    Google,  2018   #PERFORMANCEtransformation
  58. 58. Transforma)on  Stat  #172  -­‐  Frequency  of  Performance  Management:   Monthly  and  conHnuous   performance  management     check-­‐ins  are  1.5X  more  effecHve   in  engaging  and  retaining   employees.    Source:    Workday/Forrester,  2018   #PERFORMANCEtransformation
  59. 59. Transforma)on  Stat  #173  –  KPIs  Guide  Behaviors:   KPIs  ability  to  lead  &  manage  people  and   processes:   To  a  Great  Extent  28%   To  a  Moderate  Extent  43%   Somewhat  20%   To  a  Small  Extent  7%   Not  at  All  2%    Source:    MIT  SMR,  2018   #PERFORMANCEtransformation
  60. 60. Transforma)on  Stat  #174  –  Intui)on  Trumps  Data  Metrics:   Measurement  Industry  Leaders  are  using:    Intui1ve  KPIs  -­‐  38%   Equally  data  &  intui1ve-­‐driven  KPIs  35%   Data-­‐driven  KPIs  27%    Source:  Google,  2018   #PERFORMANCEtransformation
  61. 61. Transforma)on  Stat  #175  –  Current  Transforma)on  KPIs:   Top  KPIS  for  Digital  TransformaHon:   ①  Improved  Analy1cs   ②  Improved  Workforce  Produc1vity  &  Decision  Making   ③  Digital  Business/Customer  Engagement   ④  Improved  Supply  Chain/Partner  Rela1onships   ⑤  Market  Share  Growth   ⑥  Return  on  Digital  Investments   ⑦  Market  Recogni1on  for  Digital  leadership    Source:  IDC,  2018   #PERFORMANCEtransformation
  62. 62. Transforma)on  Stat  #176–  Issues  with  Managing  KPIS  Around  Transforma)on:   Key  ConsideraHons  for  Managing   TransformaHon  KPIS:   ①  Defining  the  Right  KPIs   ②  Changing  the  Culture  to  Make  KPIs  Work   ③  Lack  of  Management  Skills  to  Carry  Through  KPIS   ④  Limita1ons  of  IT  Systems   ⑤  Concerns  with  data  integrity   ⑥  Not  enough  data   ⑦  Too  much  data    Source:    MIT  Sloan   #PERFORMANCEtransformation
  63. 63. Transforma)on  Stat  #177  –  Current  Innova)on  KPIs:   Top  KPIS  for  InnovaHon:   ①  Revenue  Generated  by  New  Products/Services   ②  Customer  Sa1sfac1on   ③  Faster  Time  To  Market   ④  Projects  Moving  Along  the  Innova1on  Pipeline     ⑤  Culture  of  Innova1on   ⑥  Improved  Opera1onal  Efficiencies   ⑦  Learning’   ⑧  Number  of  Ideas  Generated    Source:  Crowd  Companies,  2017     #PERFORMANCEtransformation
  64. 64. Transforma)on  Stat  #178  –  Current  Growth  KPIs:   OrganizaHons  define  growth  by:   ①  Revenue   ②  Gross  Margin   ③  Market  Share   ④  Client  Reten1on   ⑤  Customer  Sa1sfac1on   ⑥  Customer  Lifestyle/Value   ⑦  Customer  Acquisi1on   ⑧  Brand  Valua1on   ⑨  Average  Sale   ⑩  Stock  Value  Increase      Source:  CMO  Council,  2018   #PERFORMANCEtransformation
  65. 65. SEAN  MOFFITT   Partner     +1  416  458  2818   sean@wiki-­‐brands.com   Wikibrands  Managing  Director     Former  CMO,  Diageo/VP  Marke1ng   -­‐  Molson  Coors,  Procter  &  Gamble  ,   Laba_,  Universal  McCann   Author  of  “Wikibrands”  (McGraw-­‐ Hill).   Execu1ve  Counsel  –  MaRSDD,   CSW2,  Be_er  Ventures   Global  digital  thought  leader  across   12  new  economy  interest  areas   Wikibrands Principals We’ve Been There - Our Experience. 69   MIKE  DOVER   Partner     +1  416-­‐305-­‐9080   mike@wiki-­‐brands.com   Wikibrands  Partner     Research  execu1ve    responsible  for   opera1ons  and  client  management   of  world  leading  think  tanks.   Former  nGenera  Insight,   Wikinomics,,  Digital  Foresight  and   Blockchain  Research  Ins1tute.   Has  led  over  300  global   thoughtleader  professionals  over   the  course  of  his  programs     Over  200  business  and  digital  client  experiences.  
  66. 66. ALSO VISIT OUR FIVE OTHER 2019 EDITIONS VISIT Wiki-brands.com, become a futureproofer or track OUR other editions II- LEADERSHIP/STRATEGY III- OPERATIONS/TECH V- CUSTOMER/BRAND VI- INNOVATION/FORESIGHT I - OVERALL
  67. 67. www.WIKI-BRANDS.COM We accelerate your business transformation, advance your digital maturity and anticipate better futures. @wikibrands

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