The document is a registration form and program for a Telecom Expense Management conference taking place on March 17, 2009 in Amsterdam. The conference will provide information on developments in telecom expense management through business cases, specialists, and a panel discussion. Attendees can register as end users for €175 or suppliers/consultants for €645, which includes documentation, refreshments and lunch. The program includes sessions on strategic telecom management, aligning ICT and business, behavior-based management software, international mobility strategies, and managing global networks.

1. conference & information Tuesday, 17 march 2009
For additional registrations, use a copy of this registration form
market for end users World Trade center, amsterdam, The netherlands
registration form o YES, I would like to participate in Telecom Expense Management. I am an end user. I will participate for d 175,= (excl. VAT)
o I am VIP. I have a VIP card. I can visit this conference for free!
My VIP number: ______________________________ Invited by: ______________________________ (company name)
o YES, I would like to participate in Telecom Expense Management. I am a supplier, consultant, selection or recruitment consultant or pr/
advertising agency employee in the field of Telecom Expense Management and/or related fields. I will participate by paying d 645,- (excl.
VAT). This is inclusive of documentation, refreshments and lunch.
TeLecom eXpense manaGemenT
o No, I do not wish to participate in the conference, but please keep me informed about other conferences which are related to my occupa-
tion and/or specialist sector. My occupation and sector details have been completed below.
Please note: fields containing an asterisk (*) must be completed.
Completing these fields is the minimum requirement to register for the conference.
organisation details
Organisation name:*
participant details 1
First name:* o M o F
“Get a grip on your total telecom spendings and operations!”
Department:* Middle name:*
Postal Address:* Surname:*
Zip code and Place:* Title(s): • new conference in the Telecom market!
If different from postal address Job:*
• Business case from nutreco
Work address: Field of employment:
Zip code and Place Direct telephone number:* • panel discussion with eric Goodness (Gartner),
If different from postal address
Invoice address:
Direct fax number:*
Email address:*
Jon neville (eVua) and a board member from the Tma
Zip code and Place: I would like to be informed
Telephone number:* via e-mail: o YES o NO
Fax number:* participant details 2
Sector:* Administration and accounting office Solicitors First name:* o M o F
office Assurance Automotive Bank Tax consul- Middle name:*
tancy Construction Chemistry Communication/
Surname:*
marketing consultancy Computers & peripherals
Retail trade Pharmacy Health Care Wholesale Title(s):
trade ICT consultancy General industrial Internet Job:*
applications development Internet providers
Field of employment:
Cable company Plastics Farming Machines &
equipment manufacturing Metal Utilities sector Direct telephone number:*
Education Research institute Training institute Direct fax number:*
Organisational consultancy Government General
Email address:*
inFormaTion General business services Personnel recruitment
and selection Postal and courier service Project I would like to be informed
Date development / Real estate Software development via e-mail: o YES o NO
17 March 2009
Software sales & implementation Telecommunica-
Location tion Transport of goods Transport of persons
World Trade Center Date:*
Publisher Insurance Food and nutrition
Strawinskylaan 1
1077 XW Amsterdam Organisation activity:* Foldernummer: 29580/1935
The Netherlands
Telephone: +31 (0)20 5752044 Number of employees:* o 1-4 o 5-9 o 10-19 o 20-49 o 50-99
o 100-199 o 200-499 o 500-999 o 1000+
Times
Applicable to the conference: Name secretary: o M o V
09:00 hours: reception and
registration
09:30 hours: conference
beginning
17:00 hours: conference end
contact
For further information relating
to your registration, you may
telephone the Participants
Administration: +31 (0)76
5484020. You may register as follows:
• Via post, sending a postage-free envelope to: Heliview Conferences & Your chairman: Your speaKers:
For further information call Trainingen B.V., Antwoordnummer 237, 4800 VB Breda.
+31 (0)76 5484000 and ask • Fax to +31 (0)76 5484099, for the attention of Participants Administration.
A. Hendriks MSc, Marc Schultz, Eric Goodness, Jon Neville, Register for
for Carolien van Giersbergen • Via the internet, by stating the above mentioned folder MBA, Partner, General Manager Research Vice General Manager, this conference
(schedule), Shelita van der number: www.tem2009.heliview.nl Verdonck, Klooster Shared IT Services, President Man- eVua and win a hotel
Weegen (organisation) or Bart
van Tetering (sponsorship op- Heliview preserves the right to refuse registrations.
& associates nutreco B.V. aged Services, gift card!
portunities). Gartner, inc.
main sponsor sponsors exhibitor media partners initiative & organization
price and payment conditions by paying d 645,- (excl. VAT). This amount includes documentation, cancellation conditions
End users may participate in the conference for d 175,-, on the condi- refreshments and lunch. After we have received your registration form, As a paying participant, you may cancel up to 5 days prior to the
tion that Heliview receives a fully completed registration form. I we will send you a confirmation of participation as well as an invoice. conference by paying d 65,- in cancellation costs. If you cancel after this
The participation fee must be paid within 14 days and always prior to point in time or if you are not present at the conference then, as a pay-
Suppliers, consultants, selection and recruitment consultants or the start of the conference. ing participant, you must pay d 645,- (excl. VAT). Cancellation may only
pr/advertising agency employees in the field of Telecom Expense take place in writing (via fax or via post). Substitution by a colleague is
Management and/or related fields, may participate in the conference always welcome!
www.tem2009.heliview.nl

2. program Telecom expense management
Program subject to modifications
09:00 am Reception and registration
09:30 am opening by the conference chairman: André Hendriks MSc, MBA, partner, Verdonck, Klooster & associates
TeLecom eXpense manaGemenT 09:45 am
Business case
challenges in international Telecom management: nutreco’s strategic telecom sourcing initiative
• Optimization of international telecom expenses
• Challenges and pitfalls
“Get a grip on your total telecom spendings and operations!” • The role of TEM Services
• Next stop: Global Optimization ?
Marc Schultz, General Manager Shared IT Services, nutreco B.V.
10.10 am strategic Telecom expense management - a challenge and an opportunity
On 17th of March 2009, Heliview Conferences & Training will organize the conference Telecom Expense Management • Current market dynamics
(TEM) at the World Trade Center in Amsterdam, The Netherlands. • Options for change
This conference has the primary objective to inform you on a high and strategic level about the developments in the • Saving costs without sacrificing service quality
field of Telecom Expense Management. Paul Hughes, Vice President TEM, soft-ex
10:35 am Morning break at the information fair
Telecom Expense Management 2009 is the only conference for the Dutch market that brings end users and telecom 11:20 am aligning Business and icT around a Tem program
integrators together. The program is filled with the latest national and international developments, practical business • ICT as the TEM Program Center of Excellence
• Impact of TEM on the Procurement processes
cases and specialists.
• The expectations of your CFO from a TEM Program
• Interaction with HR and Facility management
Don’t miss this conference! 11:55 am 5 minutes to change rooms
12:00 am Behavior Based management software manage the change
Kind regards, • Purchasing based on benchmarking in telecom • TEM in relation with the purchase to pay process
• Relevance of behavior in the course of purchasing • Business cases
• Management information based on call detail records • The future of telecom expense management
Randy Riteco, Director, a&B Groep L.A.M. van der Heijden, General Director,
Carolien van Giersbergen calvi Business software B.V.
Conference Producer 12:25 pm Lunch break at the information fair
13:30 pm mitigating risk and maximizing the mobile communications environment
Business case Critical considerations for an effective mobile policy
Targeted at: • The benefits of centralizing all mobile costs under a single “owner”
Technical management Financial management General management • Enlisting C-Level executives to develop a culture of compliance
• How configuration management can alleviate security concerns
Chief Information Officers Chief Financial Officers Chief Executive Officers
• Why acceptable use policies save money
Chief Technology Officers Financial Managers General Managers • How planning for obsolescence will put you ahead of the game
ICT & IT Managers Controllers Division Managers 13:55 pm 5 minutes to change rooms
Telecom Managers Contract Managers Project leaders 14:00 pm international mobility strategy, a myth or a reality? The long term value and roi of Telecom expense management
Network Managers Procurement Managers Advisors initiatives
Call Centre Manager Achieving cost control while improving service • How to create the business justification for TEM
Facility Manager management internationally • A simple ROI model for TEM Programs
Cost/benefit analysis of managed mobility • Can you keep saving ?
Execution considerations and roadmap ahead • Do’s, don’ts, challenges and more.
If your function is not mentioned above (and you would like to attend this conference) but/and you’re interested in • Real life business cases from recent EMEA and Global
this conference and your not professionally involved in Telecom Expense Management, you’re more than welcome to Ron van Valkengoed, Managing Director, Ezwim projects
attend this conference.
Joseph M.P. De Wilde, General Manager, convergence
strategies
14:25 pm Afternoon break at the information fair
chairman of the day: 15:00 pm managing a Global network with Tem
André Hendriks MSc, MBA is partner at Verdonck, Klooster & Associates (VKA), and has 15 years of expe- • Data Network management on an International/Global scale
Business case
rience in consulting, mainly in telecommunications. VKA is a leading IT consulting firm in The Netherlands. • Impact of TEM technology
Mr. Hendriks is the managing consultant of the business unit that focuses on IT & Finance. Typical assign- • Telecom inventory and Invoice management
ments include assistance with business cases, procurement, charging and benchmarking. • Centralized Provisioning and Service management
He works/worked for many telco’s, often in the area of billing and collections. Besides suppliers, he also 15:25 pm Gsm/Wireless expense management
• Managing your Wireless Fleet (GSM’s, Smartphones, PDA’s)
worked for the telecom departments of large corporations, the regulator (OPTA) and equipment suppliers. • Supporting International Wireless Users
Mr. Hendriks studied Organisation and Management in Amsterdam, followed by MBA in Rotterdam. Before joining • Optimize your Wireless Service-to-Cost
VKA he worked for BDO and the European Commission. He is guest lecturer “IT Finance and Decision making” at Delft • Streamlining Wireless Help Desk Support
University. • Development & Updating Wireless Policy to Benefit the Enterprise
16:00 pm Under the guidance of the conference chairman a panel discussion will be held under experts in the Telecom Expense Management
market.
paneL Discussion
The panel includes: Eric Goodness, Vice-president, Gartner
information market and drinks Jon Neville, General Manager, eVua
During the breaks and the drinks you can get in contact with the important/main suppliers/ service providers of Tele- Board member, Tma
com Expense Management. This day also offers you a good opportunity to exchange experiences with your colleagues. 16:30 pm Round-up and closing of the program by the conference chairman: André Hendriks MSc, MBA, partner,
Verdonck, Klooster & associates
16:40 pm Informal social (networking) drinks at the information fair
‘For more information and
possible changes in the
program see
www.tem2009.heliview.nl’
“providing your knowledge, skills and business contacts” registrer yourself at www.tem2009.heliview.nl