Experience the exceptional L1 & L2 Support Services by SumaSoft. Our expert team provides comprehensive support solutions, including chat, network, voice, email, remote desktop, mobile & tablet support. We also offer Active Directory and Microsoft Exchange support, patch management, and trouble ticket management. Trust SumaSoft to enhance your IT infrastructure with reliable and efficient support services. Contact us today for seamless technical support and unparalleled customer satisfaction.

1. Suma Soft – Proprietary and Confidential www.sumasoft.com
Elevate Your Business with
Suma Soft's Technical
Support with A Seamless
Journey to Excellence!

2. Suma Soft – Proprietary and Confidential www.sumasoft.com
Unleashing Seamless Excellence with Suma Soft's Expert Technical
Support Services
• Discover how Suma Soft's Expert Technical Support Services guarantee seamless operations, swift issue
resolution, and enhanced customer satisfaction.
• Suma Soft is your dedicated partner in providing Level 1 (L1) and Level 2 (L2) Tech Support, ensuring your
business functions optimally.
Introduction

3. Suma Soft – Proprietary and Confidential www.sumasoft.com
Who We Are
Innovation Architects: Suma Soft - Your Pinnacle Partner in Technical
Support Brilliance!
Suma Soft is a renowned Technical Support
Services provider with a proven track record
in delivering round-the-clock assistance
across various B2B segments.
Our team of skilled engineers with extensive
experience ensures that your ServiceNow
Instance is managed efficiently without
additional resources.

4. www.sumasoft.com
Problem / Opportuniy
Suma Soft – Proprietary and Confidential
In today's fast-paced digital
landscape, businesses face
technical challenges that
demand immediate attention and
resolution.
Suma Soft's Level 1 and Level 2
Tech Support services are
tailored to address these
challenges, offering phone, web,
chat, and expert troubleshooting
to ensure seamless business
operations.

5. Suma Soft – Proprietary and Confidential www.sumasoft.com
Suma Soft Value Proposition
Expertise:
Our team of engineers
specializes in Level 1 and
Level 2 Tech Support,
ensuring accurate issue
resolution.
Agility:
We follow a responsive
approach, quickly adapting
to dynamic and complex
issues.
Customer-Centric:
Suma Soft's support
services prioritize clear
communication and
understanding, enhancing
customer satisfaction.

6. www.sumasoft.com
The Solution
Suma Soft – Proprietary and Confidential
Enterprise Apps
Capabilities
Suma Soft is a trusted
provider of Microsoft
Exchange Support
Services.
Immediate issue resolution
and bug reporting ensure
uninterrupted workflow for
your organization.
Our years of global service
across various industries
make us a reliable ally for
Microsoft Exchange
support.
Level 1 Tech Support
Level 2 Tech Support
Chat Support
Network Support
Voice Support
Email Support
Remote Desktop Support
Services
Mobile & Tablet Support
Services
Active Directory Services
Microsoft Exchange Support
Services
Patch Management Support
Services
Trouble Ticket Management

7. Suma Soft – Proprietary and Confidential www.sumasoft.com
Suma Soft's Technical Support Development Process
Planning
Conceptualize support strategies for efficient query resolution.
Design
Utilize experienced and trained teams for problem-solving in a dynamic environment.
Development
Implement Level 1 and Level 2 support services focusing on accuracy and efficiency.
Testing:
Thoroughly test support services to ensure quality-centric solutions.

8. Suma Soft – Proprietary and Confidential www.sumasoft.com
Follow Us On
United States
300 Delaware Ave.
Suite 210 #324
Wilmington DE 19801
India HQ
2nd Floor, Westend Icon,
Westend Mall Complex, Aundh,
Pune - 411007, Maharashtra,
India
Reach US
For USA
+1-281-764-1825
+1-281-408-4861
For India
+91-20-40130400
Elevate your Business with our Round-the-Clock Support, Ensuring Swift
Issue Resolution, Customer Satisfaction, and Optimal Performance.