The document outlines an agenda for a webinar on reducing total cost of ownership (TCO) and improving services through capacity management and workload monitoring. The webinar will define TCO, services, and capacity management processes, demonstrate the Sysload solution for analyzing system load and conducting capacity planning, and discuss best practices. It will include a question and answer session and information on upcoming ORSYP webinars.

1. ORSYP 2013
TCO Reduction and Service Improvement
Webinar
April 4th, 2013
13.30-14.30 PM
Anne Plancius
apl@orsyp.com
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2. Agenda
 What is TCO 13.30 - 13.35
 Components of TCO
 What is a service 13.35 - 13.40
 Cost components of a service
 Capacity management 13.40 - 13.45
 Processes
 Sysload & Capacity Management 13.45 - 14.15
 Best Practice
 Demo and Questions 14.15 - 14.30
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3. TCO
Total of direct capital investment in hardware and software plus indirect
costs of installation, training, repairs, downtime, technical support, and
upgrading.
TCO = CAPEX + OPEX
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4. Agenda
 What is TCO 13.30 - 13.35
 Components of TCO
 What is a service 13.35 - 13.40
 Cost components of a service
 Capacity management 13.40 - 13.45
 Processes
 Sysload & Capacity Management 13.45 - 14.15
 Best Practice
 Demo and Questions 14.15 - 14.30
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5. Service
A service is a means of delivering
value to customers by facilitating
outcomes customers want to achieve
without the ownership of specific cost
and risks.
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6. Agenda
 What is TCO 13.30 - 13.35
 Components of TCO
 What is a service 13.35 - 13.40
 Cost components of a service
 Capacity management 13.40 - 13.45
 Processes
 Sysload & Capacity Management 13.45 - 14.15
 Best Practice
 Demo and Questions 14.15 - 14.30
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7. Capacity Management
The Process responsible for
ensuring that the Capacity of IT
Services and the IT
Infrastructure is able to deliver
agreed Service Level Targets in
a Cost Effective and timely
manner.
Capacity Management considers
all Resources required to deliver
the IT Service, and plans for
short, medium and long-term
Business Requirements.
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8. Agenda
 What is TCO 13.30 - 13.35
 Components of TCO
 What is a service 13.35 - 13.40
 Cost components of a service
 Capacity management 13.40 - 13.45
 Processes
 Sysload & Capacity Management 13.45 - 14.15
 Best Practice
 Demo and Questions 14.15 - 14.30
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9. Capacity Management & Sysload
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10. Unique Technology / Architecture
No Centralized Data Base
to License and Manage
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11. The Sysload Solution: SP Portal
 Meta metrics: immediate overall health analysis
• Raw technical data transformed into valuable information
• Provide simple analysis of server saturation/utilization
 Processor subsystem
 Memory subsystem
 Disk subsystem
The Processor
 Network subsystem Waiting Threads > 2
AND
is saturated -
IF THEN Alert generated
Total CPU > 90%
and saturation
For more than 3 seconds
level is tracked
• Analysis carried out in real-time by the agents and historic data is stored locally
Metametrics are used by SP Portal for health reports
Can compare several different types of server on the same basis
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12. The Sysload Solution: SP Portal
Decision Reporting & Capacity Management
 Produce periodic or « on
demand » reports
 Server health (« IT
weather»)
 Resources usage per
applications
 Forecasts and Trends
 Virtualisation :
« infrastructure » vision
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13. The Sysload Solution: SP Portal
 Saturation Report example
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14. The Sysload Solution: SP Portal
 Decision Quadrant
User Dissatisfaction
ROI
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15. SP Portal : “What-If” Capacity Planning
 New step into Capacity Management with a “What-If” Capacity
Planning feature (modeling)
 Use cases:
 I have 3 new servers that are coming to production next month;
on which physical machine can I run them?
 If I consolidate my 15 applications on 3 servers,
how do I need to size my servers?
 If I move one Websphere instance away from the main
Websphere server, do I meet the Operational Level
on CPU utilization?
 I expect a 30% workload growth on the Web server
over Easter, is it going to cope with it?
 4 simulation scenarios in SP Portal:
 Search for Resources
 Add a Workload
 Remove a Workload
 Increase a Workload
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16. Best practice: consolidation project analysis
90% under-used (377/421)
8% well optimized (34/421)
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17. TCO & Sysload
Postpone investments
Monitoring
Alerting
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18. Agenda
 What is TCO 13.30 - 13.35
 Components of TCO
 What is a service 13.35 - 13.40
 Cost components of a service
 Capacity management 13.40 - 13.45
 Processes
 Sysload & Capacity Management 13.45 - 14.15
 Best Practice
 Demo and Questions 14.15 - 14.30
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19. Questions?
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20. Next ORSYP Webinars
 April 16th 2013
Automation: the difference between Runbook (IT process automation)
and Workload (job scheduling)
Register>>
 May 16th, 2013
Monitoring and Service Management add Business Value
Register>>
 June 20th, 2013
IT Operations and Lean IT
Register>>
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21. ORSYP 2013
TCO Reduction and Service Improvement
Thanks for your attention!
Anne Plancius
apl@orsyp.com
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