This document provides an overview of the Technical Business Support team. The team provides technical support to the business to strive for operational excellence. They manage system updates, agent portals, user acceptance testing, and website maintenance for various products and schemes. Additionally, they provide helpdesk support, project management, business rules and manual production. In 2016, their key support included various user acceptance testing, functional changes, projects, setups, prioritization, reporting, and product onboarding across multiple lines of business and countries to support the business.