Tawanna's resume
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Tawanna Jackson-Adams has over 20 years of experience in medical administration roles. She currently works as a Senior Medical Staff Assistant II for Dr. Lucy Young at Mass Eye and Ear Infirmary, where her responsibilities include triaging calls, scheduling appointments and procedures, handling insurance referrals and reimbursements, and maintaining the physician's calendar. Previously, she held roles at Boston Medical Center in patient registration, insurance verification, and chemotherapy coordination, and at Harvard Vanguard Medical Associates and Boston Police Department in medical secretary and emergency dispatch roles respectively. She volunteers with her church on community outreach programs providing food, education, and holiday meals to over 100 people annually.
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Tawanna's resume
- 1. Tawanna M. Jackson-Adams 22 Cunningham Street Dorchester, MA 02125 617-442-8381 617-717-9959 Objective: To use my experience and knowledge to become an asset to your Department. CAREER EXPERIENCE: 2014-Present Mass Eye & Ear Infirmary-Retina Senior Medical Staff Assistant II-Dr. Lucy Young I assist the second busiest retina physician in the practice that sees proximity 120+ (Boston/Stoneham) patients weekly. My responsibilities include triaging incoming calls, scheduling patient appointments, scheduling surgical procedures (including injections/laser) initiating insurance referrals where needed, insuring all daily billing/charges are completed by the Physician and keeping a calendar in Outlook among various other daily tasks. I process all reimbursements and ordering supplies as needed. 2008-2014 Boston Medical Center-Hematology/Oncology Ambulatory Service Representative III My daily responsibilities are to cover the phone, patient registration, insurance verification, radiology scheduling and processing insurance authorizations. Also, co- ordinating the daily chemotherapy (patient to nurse) assignment to provide improved patient flow. Project: Mentoring new department employees in compassionate care, understanding chemotherapy drugs and their effects and community resourcing. This was for them to better understand who we are servicing and why their needs have to be meant. It also gave me a better understanding of how things worked from a management prospective. 2005-2008 Harvard Vanguard Medical Associates-Braintree Medical Secretary-Internal Medicine Job duties include booking appointments, setting up prescription refill requests, lab results letters, enter lab orders as well as other test orders into Epic. Assisted in resolving manage care issues. 2000-2005 Boston Police Department-Headquarters Emergency Equipment Operator-911 Daily duties included taking accurate stolen and towed car reports from police officers, providing correct motor vehicle, driving record and registration information over a 2- way radio to police officers. Taking 911 emergency calls and dispatching the proper police unit to the individual scene as needed.
- 2. 1996.2000 Evans Medical Foundation, Inc.-BMC Medical Receptionist-Primary Care Job duties included answering phones, booking appointments, accepting co-payments, checking in and out patients, daily charge entry. 1993-1996 Boston City Hospital-Internal Medicine Internship to Full-time employment Continued to train and further develop my skills in phlebotomy, administering vaccines, taking vital signs, performing EKG’s, booking appointment, phone coverage, registration and insurance verification. Volunteer: 2006-2015 Greater Generations Tabernacle Church-Brockton C.A.R.E Program Outreach worker: Greater Goods Food Pantry Yearly Thanksgiving Community Dinner Thrift Store I was very instructmentional in instituting and the weekly running these community based programs together with a team of five people to assist in providing food, education/shelter resources as well as yearly holiday dinner that served more than 100 people in both Brockton and Boston areas. 2015-Present Spirit & Life Bible Church-Boston, MA Church Administrator Providing administrative support which includes monthly financial record keeping, written coorespondance, planning travel arrangements, coordinating training programs and community based programs. EDUCATION: 2014 Home Based Travel Agent-Specialized Vacation 2006 Newbury College-B.A. Healthcare Management 1993 Bryman Institute-Medical Assistant/Coding (certificate program)
- 3. Professional Reference list: Dr. Lucy Young-MEEI 617-573-3753 Joanne Ryan-MEEI 617-573-3701 Judith Winter-Hem/Onc Team Leader 617-638-5767 J.J. Kelleher-HVMA Internal Medicine Supervisor-781-849-2426 Lt. Pamela Grace-617-343-4600 Personal/Professional Reference list: Samriti Khosla-617-414-1543 (BMC) Doris Davis- 617-343-5405 (Boston Police) Sheila Daughtery- 781-849-2511 (HVMA) Colleen Iava- 781-849-2483 (HVMA) Dianne Lloyd-Jones- 617-635-4021 (City Hall) Suzanne Stanton- 617-635-4022 (City Hall)