3. Introduction : Tata AIG
Largest private
corporate group
in India
$100 billion
group revenue
Operations in
100 countries
$65.7 billion
global revenue
$35 billion net
written premium
Operations in
over 130
countries
5. Today, we span the length and breadth of India
Branches 204
Develop Markets 20
184
2019-20
Develop Markets
Branches
Branches
High Opportunity
Markets / EM
6. Tata AIG’s business structure
Distribution Claim service
Product management
Business Support Functions
Commercial Insurance
Consumer Insurance
Rural Insurance
22%
63%
15%
Lines of
business
7.
8. Consumer lines businesses
Travel Insurance House Insurance
Private client group
Motor Insurance
Customer
Health & Accident Insurance
9. Power plant Factory Head office
Marine
Warehouse End
customer
Marine
Transit –
Train, road,
rail etc.
Commercial lines businesses
Energy Property
Property
Liability
Property
Transit –
Train, road,
rail etc.
10. What we do
Independent and unbiased claim decision
Drive customer delight along with claims
servicing norms
Key USP of Tata AIG
How we do it
• Underwriting
• Pricing
• Product Innovations/Filing
• Loss Ratios
• Combined Ratios
• Value Added Service offerings
• Monitors policy issuance
• WIP
• customer grievances
Hands-on and proactive
Responsive - A friend in need
Customer centric - internal & external
Robust grievance redressal
FRONTLINE ACTION - Not backroom ops
Claims Service
11. What’s unique about Tata AIG?
• Extensive
domain
knowledge
• Our ability to
help our
customers
reduce risk
• Our ability to
stand by
them when
they need us
• A fantastic
experience from
proposal to claim
submission and
processing
• Claims Service
–
The confidence
of Tata AIG
standing behind
them
More than an insurance partner - A RISK PARTNER
12. We have been repeatedly recognized
over the years
E-Commerce
Award -
Asia Insurance
Technology
Awards
Fintelekt - India
Insurance Awards in:
o Commercial
Lines Growth
Leadership,
o Claims Service
Leader,
o Bancassurance
Leader,
o E-Business
Leader
• Fintelekt - India
Insurance Awards –
General Insurance
Company of the year
• Best Travel Insurance
Company of the Year,
CNBC Awaaz Awards.
• Claims Service
Company of the Year
Award - Indian
Insurance Awards.
• Golden Peacock Award
for HR Excellence
2011 2012 2015 2017
Received QMS award in
2018, ‘Most Broker
Friendly Insurer’ in 2019
13. Our Mission
Create better tomorrows for
our customers by delivering
innovative risk solutions and
providing peace of mind.
14. Our Vision 2020
What does the future hold for us?
To be the leader in the
General Insurance industry
by 2025, by caring for our
customers and offering them
innovative risk solutions.
15. The 3 measures of our vision
Leader Caring
Innovative
Risk
Solutions
Profits
Market Cap
GPW
Retention
NPS or CSAT
Complaints
New Solutions
giving 10%
revenue each year
16. What keeps us focused on our vision?
v
v
THAT DRIVES OUR SUCCESS
IT IS OUR CREDO
18. Thank You
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Editor's Notes
5. <<Section Breaker>> Let’s start with why TATA AIG is the Ideal vehicle for your career transformation
And this really starts off with the industry we are in. You are a part of the BFSI industry at its most exciting period in history. Driven by a growing economy, educational standards, and technology, the BFSI industry as a whole is undergoing a great transformation. Did you know:
You can open a bank account completely on your mobile within minutes?
You can transfer money through SMS?
<<other cool things that are happening>>
<<The Past>> TATA AIG was formed on 22 January 200. It was the coming together of Tata Sons and AIG. It created a company that combined the unmatched experience of the insurance industry of AIG with the credibility and the business expertise of TATA Sons. <<replicate content in slide 5>>
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Slide logo (doubled)
12. Who are we today? <<We need a summary of quick takes on TATA AIG – the big headlines: Revenue, Profit, People>>
32. These 3 Lines of Businesses are supported by 3 teams that are integral to the insurance business:
15. In either case, our product remains the same – IT IS A PROMISE. This promise to pay a claim in time is the ultimate product of TATA AIG.
So, what is that we do, we keep promises to individuals and business; at home and in the workplace.
16. Let’s take a closer look at the Commercial Lines business.
The Commercial lines business is about measuring and pricing an intangible called ‘Risk’. This process is called ‘Underwriting’ and is the foundation of the insurance industry.
There are 5 large LoBs under Commercial Lines. All of the below lines own their P&L:
Marine
Energy
Property
SMEs
Liabilities
I have left out AIGC Insurance and Trade credit as I don’t have them as part of my notes…we can add them in later
16. Let’s take a closer look at the Commercial Lines business.
The Commercial lines business is about measuring and pricing an intangible called ‘Risk’. This process is called ‘Underwriting’ and is the foundation of the insurance industry.
There are 5 large LoBs under Commercial Lines. All of the below lines own their P&L:
Marine
Energy
Property
SMEs
Liabilities
I have left out AIGC Insurance and Trade credit as I don’t have them as part of my notes…we can add them in later
What we sell in insurance is promise to pay (indemnify) when there is a loss (claim). "CLAIM SERVICE IS THE PRODUCT " Just and fair settlement of claims in a cost efficient manner by a Proactive Time bound approach. Core value -- Empathy Dedicated team Independent and unbiased claim decision Complete Financial Authority Front End Action - Not the Backroom ops !!! Hands On and Proactive Responsive - A Friend in Need Customer Centric Internal & External Balancing cost and customer delight Robust grievance redressal
36. What do customers love about TATA AIG?
Commercial Lines customers love our:
Extensive domain knowledge
Our ability to help our customers reduce risk
And our ability to stand by them when they need us
And, consumer lines customers love 2 things about TATA AIG?
A fantastic feel about the interaction from proposal to claims submission and processing, and
The objective way in which TATA AIG deals with claims
Tata AIG’s key USPs…pl add to this
***********
1. Claim service - confidence of TATA AIG standing behind them
2. More than an insurance partner - Being a risk partner
38. And the marketplace recognises our capabilities.
<<Awards and Accolades>>
39. So what does the future hold for us?
By 2020 we want to be <<Need the future plan>>
To be a 10000 crore company
45. The second aspect of your growth in TATA AIG is understanding and living our values. Our values are the organisations character. Without them, we are truly lost. We have identified 6 values. They are:
Customer First
Integrity
People
Empathy
Passion
Performance
Let’s look at each one in greater detail
