1. Welcome
to
Tariff checkmate
Version 2.0
Developed & created by: Arunav Ghosh(1018656)

2. What is tariff checkmate?
It is a simple yet effective tool, to
compare the four available tariffs on
sale. What the tool does is once the
tariff sheets in the background are
updated manually by the user, the
calculator pulls the unit rates, and
standing charges from the data
sheets; based on the GSP_ID we
select from the drop down tab
available on the user form. The
consumption for electricity and gas
(metric/imperial) is put from the input
section provided in the web form.
Then click on “calculate” button. The
rest is done by the tool in seconds on
the computer screen.
It saves (AHT) and increases quality of
solution provided by the agent in the
process of query solution.

3. Why is it chess themed?
The calculator plays
with the tariffs in the
same way, a player
plays with the chess
pieces.
The piece with the
best position wins.
Same goes with the
calculator.

4. A few screenshots from the tool

5. Page one
This is the initial page
which shows up when
the user opens the
excel macro sheet.

6. This is the web-form
which pops up once
the user clicks on “start
calculate”.
The top ones are input
options to provide the
calculator data to
interpret into possible
solutions.
Page two

7. Page three
This is the actual calculator sheet which works in the
background. All parts of the calculator are filled up with
specific formulas to support the estimation process, for
a specific suggestion provided to the customers on
real-time with valid data.

8. These are the
data sheets
which support
the comparison
of tariffs. These
can be copied
from the
“Product
matrix” and
pasted right-off
on the data
sheets to save
time.
Page four

9. Customers
Agent
Website & gadgets with the end-user

10. Customers
interact with us
on a regular
basis to handle
their accounts
via web chat
as it is free.

11. Customer: Am I on the
cheapest tariff?
Agent: “Clueless”???
What do they ask most commonly regarding tariffs?
Till now the answer is…..

12. Customer: Am I on the
cheapest tariff?
Agent: Yes/No, there is a
better tariff as per your
usage end- user.
What do they ask most commonly regarding tariffs?
Now the answer is…..

13. Possibilities
The web form can be incorporated in the website, so that
customers can compare the tariffs and their usage themselves
right on their computer screen. Better self service provided to
customers online.

14. Idea behind the tool…
There is a very simple idea running behind the tool.
There are instances on chat, when the customer
comes on chat and ask the agent:-
•“am I on the cheapest tariff?”
•“How much do I save on your cheapest tariff?”
•How can you say the tariff you are offering is the
cheapest one on the list?”
The tool is sort of an answer to the customers’
questions. Though the CRM shows the tariff best
suited, but can you give a comparison to the
customer?.......Now you can.

15. “Sometimes a pawn can kill the king on the
other side, in a game of chess”
Thanks for being a
part of the audience.