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- 1. EMPATHIZE AND DEFINE CRISTIAN MOYA VELIZ DESINGN THINKING ACTION LAB
- 2. INTERVIEW DATA CRISTIAN MOYA VELIZ DESINGN THINKING ACTION LAB NAME JORGE MATURANA ATALA AGE 57 YEARS OLD JOB CIVIL AVIATION DEPARTAMENT COUNTRY CHILE
- 3. EMPATHY MAP CRISTIAN MOYA VELIZ DESINGN THINKING ACTION LAB SAY: •BEGAN HIS STUDIES AL 19 YEARS OLD IN 1975. •HE DID KNOW ANYTHING ABOUT THE AVIATION AND PARTS OF CHILE WITH AIRPORTS. •THE FIRST DESTINATION WAS TO SANTIAGO AIRPORT. •HIS FIRST DAY WAS STRESSING, DIFERENT AND SO MUCH WORK. •AT THE END OF HIS CAREER HE IS HAPPY AND ALL THE PROFESIONAL SCORES WAS REACHED
- 4. EMPATHY MAP CRISTIAN MOYA VELIZ DESINGN THINKING ACTION LAB THINK: •THE AERONAUTICAL SYSTEM IS TENSE. •HIS FIRST DESTINATION WAS DIFFICULT AND THE PARTNERS WAS LITTLE EMPHATICS •THE ENVIRONMENT WAS BAD AND UNCONFORTABLES •THE SALARY WAS SO FEW AND THE WORK SO MUCH
- 5. EMPATHY MAP CRISTIAN MOYA VELIZ DESINGN THINKING ACTION LAB
- 6. EMPATHY MAP CRISTIAN MOYA VELIZ DESINGN THINKING ACTION LAB FEEL. •SORPRISE AND A SEDUCTIVE ATTITUDE. •FEAR IF HE DIDNT UNDERSTAND ANYTHING. •HAPPINESS WHEN HE GRADUATED. •GRATIFICATION WHEN HE REACHED THE TOP OF THE CAREER.
- 7. PROBLEM STATEMENT CRISTIAN MOYA VELIZ DESINGN THINKING ACTION LAB STAKEHOLDER JORGE MATURANA ATALA PROBLEM THE LESS INFORMATION ABOUT THE AERONAUTICAL WORLD INSIGHT IN THAT TIMES, THE INFORMATION ABOUT THE AERONAUTICAL WORLD WAS VOID BECAUSE THE NETWORKS OF COMMUNICATIONS WAS DEFECTIVES AND THE MARKETING DIDNT EXIST. THAT WAS THE MAIN PROBLEM OF THE FEAR OF MY INTERVIEWEE