The document discusses the importance of talking to customers when developing new products. It notes that 70-90% of new products fail, often because companies don't understand customer needs. The top reasons for failure are not knowing customers, lacking a clear value proposition, and focusing on features rather than problems. Companies should talk to customers throughout the product development process to discover opportunities, understand behaviors and expectations, and validate the product. Regular customer feedback is key to improving products and avoiding costly mistakes.
Slides Beth Temple recently used in her discussion w/ mentees of The Product Mentor.
The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals…Better Decisions. Better Products. Better Product People.
Throughout the program, each mentor leads a conversation in an area of their expertise that is live streamed and available to both mentee and the broader product community.
Lean Software Startup: Customer Development (lecture)Joni Salminen
Lecture at the University of Turku
Topic: Customer development - an introduction
20th January, 2016
Customer development is a form of market research for startups.
Presented at Business of Software USA, Tony Ulwick (Strategyn) shares insights on how to deliver products that do useful jobs for customers, practical steps you can take to discover these jobs and strategies for success.
Watch if you are involved in product strategy or development, or simply want to make something great for your customers.
Indian Product Manager with global stakeholders, how to make that work? by Go...Pinkesh Shah
Gopal Shenoy, a 14 year veteran of software product management in the United States. A frequently sought after speaker at several product management conferences and a featured product manager at institutes like Pragmatic Marketing, Gopal runs one of the best ranked product management blog in the world at productmanagementtips.com Gopal is currently the Director of Product Management at Gazelle.com in Boston, USA where he is leading the product efforts to enable consumers to trade-in over 250,000 used electronic gadgets for cash.
Whether you are currently a product manager or if you are aspiring to become a Product Manager, this seminar is for you! Join us to listen to Gopal deliver an inspirational seminar on the changing role of a Product Manager in a distributed ecosystem of customers and stakeholders, influence of social media on behaviors of prospective customers and how Indian Product Managers can position themselves for success in such a global business environment.This is your opportunity to ask one of the industry’s accomplished practitioners on how to go about building products that will succeed in the marketplace.
For more info you can visit www.adaptivemarketing.in
Product Edition: How we leverage UserTestingUserTesting
As Product Managers, you’re responsible for delivering game-changing products that both delight customers and grow the business. It’s also critical that the product decisions you make get buy-in from key stakeholders, whether it’s from your direct team or executives. Not only that, these decisions need to be made faster than ever before.
In our first installment of the Product Edition Webinar, UserTesting's Director of Product Brian Tran will share a few ways he leverages the UserTesting platform for product discovery and validation, to make decisions quickly and confidently.
You’ll learn how to use UserTesting to:
Uncover key unmet customer needs
Understand the perceived value of your product to determine pricing
Validate and prioritize feature sets
Slides Beth Temple recently used in her discussion w/ mentees of The Product Mentor.
The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals…Better Decisions. Better Products. Better Product People.
Throughout the program, each mentor leads a conversation in an area of their expertise that is live streamed and available to both mentee and the broader product community.
Lean Software Startup: Customer Development (lecture)Joni Salminen
Lecture at the University of Turku
Topic: Customer development - an introduction
20th January, 2016
Customer development is a form of market research for startups.
Presented at Business of Software USA, Tony Ulwick (Strategyn) shares insights on how to deliver products that do useful jobs for customers, practical steps you can take to discover these jobs and strategies for success.
Watch if you are involved in product strategy or development, or simply want to make something great for your customers.
Indian Product Manager with global stakeholders, how to make that work? by Go...Pinkesh Shah
Gopal Shenoy, a 14 year veteran of software product management in the United States. A frequently sought after speaker at several product management conferences and a featured product manager at institutes like Pragmatic Marketing, Gopal runs one of the best ranked product management blog in the world at productmanagementtips.com Gopal is currently the Director of Product Management at Gazelle.com in Boston, USA where he is leading the product efforts to enable consumers to trade-in over 250,000 used electronic gadgets for cash.
Whether you are currently a product manager or if you are aspiring to become a Product Manager, this seminar is for you! Join us to listen to Gopal deliver an inspirational seminar on the changing role of a Product Manager in a distributed ecosystem of customers and stakeholders, influence of social media on behaviors of prospective customers and how Indian Product Managers can position themselves for success in such a global business environment.This is your opportunity to ask one of the industry’s accomplished practitioners on how to go about building products that will succeed in the marketplace.
For more info you can visit www.adaptivemarketing.in
Product Edition: How we leverage UserTestingUserTesting
As Product Managers, you’re responsible for delivering game-changing products that both delight customers and grow the business. It’s also critical that the product decisions you make get buy-in from key stakeholders, whether it’s from your direct team or executives. Not only that, these decisions need to be made faster than ever before.
In our first installment of the Product Edition Webinar, UserTesting's Director of Product Brian Tran will share a few ways he leverages the UserTesting platform for product discovery and validation, to make decisions quickly and confidently.
You’ll learn how to use UserTesting to:
Uncover key unmet customer needs
Understand the perceived value of your product to determine pricing
Validate and prioritize feature sets
2016.08.THAT Conference - GROWING NEW PRODUCTS - VALIDATING YOUR NEW PRODUCT ...Ryan D. Hatch
You know how to build great software. The real question is - // What software do customers actually want to buy? // Do you have a new product / business idea? Learn how to validate new product concepts.
Join our Precon 3 Hour Master Class:
* You will learn the latest best practices for taking new products to market
* Live B2C Customer Interview
* Hands-on Collaboration with other attendees
Learn how to transform product ideas into a successful business. Learn how to interview customers. Learn how to create business models using a test-driven approach. Learn how to avoid the top reasons for startup failure. Learn how to run experiments to validate your assumptions and navigate the uncertainty of new products. Meet some awesome people & expand your new product chops. WARNING: New products are hard, exciting, and may become highly addictive. Only come if you want to make a dent in the world.
These are the slides used in the 150 Startups kick-off workshop held at Bow Valley College May 12th to 14th that was facilitated by Evan Hu & Craig Elias
In the Jobs to Be Done space, I assume from my research that Anthony Ulwick, author of What Customers Want, is the originator of the thought, but Clayton Christensen has helped popularized the concept. On this theory though, I am staying with Ulwick's work and have used it numerous times. It works! It was not till several months ago that I actually finally created a mind map of the process. This is my rendition of it.
Focus On What Matters - From Product Vision to Product RoadmapOneUp Vitamins
Focus on what matters when going from product vision to product roadmap. Held at the Agile Product Delivery meetups and one of the favourites for our Lunch & Learn sessions..
Getting to Product Market Fit - An Overview of Customer Discovery & ValidationJason Evanish
An overview of the first two stages of Steve Blank's Four Steps to the Epiphany: Customer Discovery and Customer Validation. Includes in depth advice on the customer development interview as well.
I'm writing a book on How to Build Customer Driven Products based on tactics like the ones in this presentation. You can sign up to learn more here: http://eepurl.com/RZoO9
2016.08.THAT Conference - GROWING NEW PRODUCTS - VALIDATING YOUR NEW PRODUCT ...Ryan D. Hatch
You know how to build great software. The real question is - // What software do customers actually want to buy? // Do you have a new product / business idea? Learn how to validate new product concepts.
Join our Precon 3 Hour Master Class:
* You will learn the latest best practices for taking new products to market
* Live B2C Customer Interview
* Hands-on Collaboration with other attendees
Learn how to transform product ideas into a successful business. Learn how to interview customers. Learn how to create business models using a test-driven approach. Learn how to avoid the top reasons for startup failure. Learn how to run experiments to validate your assumptions and navigate the uncertainty of new products. Meet some awesome people & expand your new product chops. WARNING: New products are hard, exciting, and may become highly addictive. Only come if you want to make a dent in the world.
These are the slides used in the 150 Startups kick-off workshop held at Bow Valley College May 12th to 14th that was facilitated by Evan Hu & Craig Elias
In the Jobs to Be Done space, I assume from my research that Anthony Ulwick, author of What Customers Want, is the originator of the thought, but Clayton Christensen has helped popularized the concept. On this theory though, I am staying with Ulwick's work and have used it numerous times. It works! It was not till several months ago that I actually finally created a mind map of the process. This is my rendition of it.
Focus On What Matters - From Product Vision to Product RoadmapOneUp Vitamins
Focus on what matters when going from product vision to product roadmap. Held at the Agile Product Delivery meetups and one of the favourites for our Lunch & Learn sessions..
Getting to Product Market Fit - An Overview of Customer Discovery & ValidationJason Evanish
An overview of the first two stages of Steve Blank's Four Steps to the Epiphany: Customer Discovery and Customer Validation. Includes in depth advice on the customer development interview as well.
I'm writing a book on How to Build Customer Driven Products based on tactics like the ones in this presentation. You can sign up to learn more here: http://eepurl.com/RZoO9
This presentation introduces the basics of needs-based selling processes. If you or your sales team is struggling to achieve your objectives, then this presentation is a must view. For more information contact us at dave.gregory@inspiredperformancesolutions.com
The webinar intends to provide some tips to help start-ups involved in Big Data and data-driven economy to successfully face the investment phase and to maximize their chances to get external funding for their future endeavor.
Want to start a company? Have a product idea? Want to be a Founder or Entrepreneur? Here are the 3 things you need to do to launch a startup. I also provide tips, trick and thoughts on startup pitfalls and ways to succeed.
Product Strategy for Startups (english) #GoogleLaunchpad #StartupWiseGuysBenno Lœwenberg
Endless amounts of products are offered to the market, that nobody asked for. A well shaped product strategy is fundamental to enable building something, that people actually need or want.
This talk illuminates how a propper product strategy looks like and what the crucial success factors are. How it helps translating business goals and vision into product design and business model, that take customer needs and market affordances into account.
17 Tips to Take Your Prospecting Skills to the Next LevelRAIN Group
Successful prospecting means stronger pipelines, more qualified opportunities, and increased closes. In this presentation, we share 17 tips for taking your prospecting skills to the next level.
Bridging the Digital Gap Brad Spiegel Macon, GA Initiative.pptxBrad Spiegel Macon GA
Brad Spiegel Macon GA’s journey exemplifies the profound impact that one individual can have on their community. Through his unwavering dedication to digital inclusion, he’s not only bridging the gap in Macon but also setting an example for others to follow.
Meet up Milano 14 _ Axpo Italia_ Migration from Mule3 (On-prem) to.pdfFlorence Consulting
Quattordicesimo Meetup di Milano, tenutosi a Milano il 23 Maggio 2024 dalle ore 17:00 alle ore 18:30 in presenza e da remoto.
Abbiamo parlato di come Axpo Italia S.p.A. ha ridotto il technical debt migrando le proprie APIs da Mule 3.9 a Mule 4.4 passando anche da on-premises a CloudHub 1.0.
1.Wireless Communication System_Wireless communication is a broad term that i...JeyaPerumal1
Wireless communication involves the transmission of information over a distance without the help of wires, cables or any other forms of electrical conductors.
Wireless communication is a broad term that incorporates all procedures and forms of connecting and communicating between two or more devices using a wireless signal through wireless communication technologies and devices.
Features of Wireless Communication
The evolution of wireless technology has brought many advancements with its effective features.
The transmitted distance can be anywhere between a few meters (for example, a television's remote control) and thousands of kilometers (for example, radio communication).
Wireless communication can be used for cellular telephony, wireless access to the internet, wireless home networking, and so on.
Italy Agriculture Equipment Market Outlook to 2027harveenkaur52
Agriculture and Animal Care
Ken Research has an expertise in Agriculture and Animal Care sector and offer vast collection of information related to all major aspects such as Agriculture equipment, Crop Protection, Seed, Agriculture Chemical, Fertilizers, Protected Cultivators, Palm Oil, Hybrid Seed, Animal Feed additives and many more.
Our continuous study and findings in agriculture sector provide better insights to companies dealing with related product and services, government and agriculture associations, researchers and students to well understand the present and expected scenario.
Our Animal care category provides solutions on Animal Healthcare and related products and services, including, animal feed additives, vaccination
APNIC Foundation, presented by Ellisha Heppner at the PNG DNS Forum 2024APNIC
Ellisha Heppner, Grant Management Lead, presented an update on APNIC Foundation to the PNG DNS Forum held from 6 to 10 May, 2024 in Port Moresby, Papua New Guinea.
This 7-second Brain Wave Ritual Attracts Money To You.!nirahealhty
Discover the power of a simple 7-second brain wave ritual that can attract wealth and abundance into your life. By tapping into specific brain frequencies, this technique helps you manifest financial success effortlessly. Ready to transform your financial future? Try this powerful ritual and start attracting money today!
2. 2
It is commonly estimated that between
70-90% of new products fail.
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3. 3
Which is a frightening statistic because
new products are continually in demand.
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4. 4
Evidenced by the fact that
product lifecycles are shortening.
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5. 5
Why product lifecycles are shortening
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rapid
advancement of
technology
an
overabundance
of products
creates
consumer
attention spans
shortening
requiring
6. 6
Change is happening quickly
and it is directly
affecting product viability.
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7. 7
It’s up to us to
eradicate product failure!
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8. 8
What are the 5
mistakes you don’t want to make?
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9. 9
Top 5 reasons new products fail
Don’t know who your customers are. If you don’t know who
your customers are – you don’t know what they need, how
they will adopt and use the product, what other products they
use, how big the market is, or how to market to them.
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10. 10
Top 5 reasons new products fail
Don’t know who your customers are. If you don’t know who
your customers are – you don’t know what they need, how
they will adopt and use the product, what other products they
use, how big the market is, or how to market to them.
Lack of value proposition. Without it – you won’t be able to
make decisions or you’ll make bad ones. This is where you
identify the problem that needs to be solved.
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1
2
11. 11
Top 5 reasons new products fail
Don’t know who your customers are. If you don’t know who
your customers are – you don’t know what they need, how
they will adopt and use the product, what other products they
use, how big the market is, or how to market to them.
Lack of value proposition. Without it – you won’t be able to
make decisions or you’ll make bad ones. This is where you
identify the problem that needs to be solved.
Focus on a feature and not the problem to be solved. Features
come and go – problems persist and multiply.
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2
3
12. 12
Top 5 reasons new products fail
Don’t get out in front of customers early and often enough.
Issues can be discovered in early stage testing that save time,
money and reputation.
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13. 13
Top 5 reasons new products fail
Don’t get out in front of customers early and often enough.
Issues can be discovered in early stage testing that save time,
money and reputation.
Building by committee. There should be one person, who
oversees a diversified team, who is accountable and
responsible for the product and its outcome. You build
successful digital products through collaboration but not by
committee.
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5
14. 14
Out of the top 5,
4 are about customers.
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15. 15
n Why
n When
n How
talking to customers
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16. 16
A product shouldn’t be internally
determined.
It should be externally inspired.
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17. 17
Important reasons why you talk to customers
n Customers are what makes a product a business
n Mitigate the risks of uncertainty
n Discover and assess market opportunity
n Understand behaviors, needs, and expectations
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2 things you should know about customers
n The product must solve a problem a customer has or helps them
accomplish a familiar task in a better way.
n Customers are not focused on just one way to find a solution –
they are looking at all kinds of ways to find the right solution.
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19. 19
The only way to find out what
your customers are thinking …
is to talk to them!
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20. 20
You can’t build product in a conference room
n This is a typical way to build products – people sitting around in
a conference room with an ‘idea’!
n Smart people with customer data and product and business
know how – what more could you need?
n This is rife with risk
n Eric Ries calls this GOOB (get out of the building)
n The value of your product is outside of the conference room in
your customers’ behavior, needs and expectations
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2 big disruptions you create
n Customers need to figure out how your product will fit into their
day/life (practical application).
n Customers need to figure out how it works (technical
application).
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22. 22
Customers are now part of the process
n Lean: build – measure – learn
n Agile: user stories
n Learn through customer feedback cycles
n Validate product viability
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23. 23
n Why
n When
n How
talking to customers
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24. 24
There is a difference between
knowing how to build something
and knowing what to build.
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25. 25
When to talk to customers
n Throughout the process of any product ideation and build-out.
n At critical intervals.
n When there are times of team disagreement or features don’t
‘feel right’.
n When you don’t know what you need to know to go forward.
n If 6 or 8 weeks have gone by and you haven’t talked to
customers – there better be a really good reason why!
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26. 26
When to talk to customers
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Idea Assess/
Define
Design
wireframes,
visual design
Build
Typical new product process
Talk to
customers:
behaviors,
routines,
unmet needs
Talk to
customers:
expectations,
usage,
usability
Talk to
customers:
usage,
adoption
prototype,
alpha/beta
multiple x’smultiple x’s
27. 27
Idea stage
n Focus: understand behaviors, routines, and unmet needs.
n Go out and talk to and observe potential customers to see if
their expectations align with the product you have in mind.
– This is the time to discover and understand the market opportunities and
challenges.
– Learn about customers’ existing routines, product use, and unmet needs.
– Don’t ask or talk about your ‘idea’.
n Results may bear out (better now than after the product is built)
that customers don’t need or want the product as it is defined.
– This does not mean there isn’t some part of the product that will resonate or
there isn’t another opportunity, so listen closely.
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28. 28
Design stage
n Focus: understand expectations, usage, and usability.
n When you get to the design stage talk to customers at
intermittent stages and multiple times throughout.
n When the designs are in paper format, show them to a small
group of targeted customers to get feedback.
n The intent is to find the quickest way to establish a view of the
user’s experience that can easily be tested.
n Don’t assume every comment needs to be addressed; focus
only on the comments which are repeated amongst client sets.
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29. 29
Build stage
n Focus: understand usage and adoption.
n Use clickable prototypes, MVP, next release.
n At this stage the team should be looking at the general usage
and adoption behavior in order to make necessary small
adjustments.
n Feedback can be actively collected through one-to-one calls/
WebEx or in-person meetings which allow for observation.
n This process should be repeated as often as it takes (often 2-3
cycles) to enhance the likelihood of success.
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30. 30
n Why
n When
n How
talking to customers
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31. 31
It is not a product until your
customers say it is a product.
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32. 32
Customer empathy
n How easy it for you to change?
n That is essentially what you are asking customers to do when
you launch a product, new, enhanced or redesigned.
n Your job is to make their change easy, not hard.
n To do that you need to think like a customer not a product
builder.
n The best way to do this is talk to customers; understand your
product through their point of view.
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33. 33
What goes wrong when talking to customers
n You, as a product builder are too emotionally attached.
– You simply cannot be attached to the outcome. It’s hard. It takes practice.
– Establish a neutral stance remove emotional attachments and vested
interests.
n As humans we have a desire to validate our own views.
n You talk more than you LISTEN.
– You want to sell the idea and its promise instead of listening to their needs.
n You talk to customers to learn about what the product SHOULD
be – not to validate what you WANT the product to be.
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34. 34
The types of customer testing
n Interviews (phone, man-on-the-street)
n In-person usability observation
n Landing pages
n Wizard of Oz
n Concierge
n A/B testing
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35. 35
Talking to customers
n It is not necessary to go out and talk to 100’s of customers.
n Depending on what is being tested somewhere between 6-12
customers will usually provide the knowledge you need.
n That group should be profiled to match the targeted market
most likely to use the product.
n Interacting one-to-one is the best format. In-person if you can,
though phone is just as good.
n It is important that feedback is gathered by a small group (1-2
people) for interpretation consistency.
– Look for and identify general themes versus specific details.
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37. 37
What it takes …
n Practice
n Diligence
n Curiosity
n Empathy
n Riding the pause
n Listen for the opportunity
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