The document presents the results of a talent engagement survey conducted in 2013, highlighting employees' perceptions regarding their roles, workplace respect, resources, and opportunities within the firm. Overall, respondents reported positive sentiments about teamwork, management support, and the ability to achieve career objectives, with various metrics showing improvement from 2011 to 2013. Key areas of focus include fair treatment, communication, and the provision of opportunities for professional development.

1. Pugh CPAs
Comparison for Talent Engagement
Survey 2013

2. 01. Based upon my personal experiences, I feel that I
am an important part of the office team.
100%
80%
60%
40%
20%
0%
83%
74%
Favorable
Neutral
Unfavorable
13%
13%
13%
2011
4%
2013
02. I have the resources I need to perform my job in a
high quality way.
100%
Favorable
95%
90%
80%
Neutral
60%
Unfavorable
40%
20%
5%
0%
2011
0%
4%
2013
6%

3. 03. Everyone at my firm is treated with respect.
100%
80%
63%
60%
Favorable
Neutral
40%
20%
0%
Unfavorable
23%
13%
0%
0%
0%
2011
2013
04. My last performance evaluation was a
fair, tough, and thoughtful review of my performance.
100%
Favorable
Neutral
Unfavorable
Does Not Apply
80%
82%
67%
60%
40%
20%
0%
21%
13%
3%
2011
3%
4%
8%
2013

4. 05. At work I receive the information I need to be
successful.
100%
80%
60%
40%
20%
0%
77%
Favorable
Neutral
Unfavorable
15%
0%
0%
8%
0%
2011
2013
06. In my office, women have the same career
opportunities as men.
100%
Favorable
Neutral
Unfavorable
Does Not Apply
80%
72%
71%
60%
40%
20%
21%
19%
5%
0%
2011
3%
8%
2013
2%

5. 07. I am encouraged to initiate change when I see a
better way of doing things.
100%
80%
60%
40%
20%
0%
67%
62%
Favorable
Neutral
23%
Unfavorable
25%
15%
8%
2011
2013
08. I believe my pay increases are related to how well
I perform.
100%
Favorable
Neutral
Unfavorable
Does Not Apply
80%
60%
40%
20%
62%
58%
31%
8%
0%
2011
15%
10%
0%
2013
17%

6. 09. The communication I experience at work is open
and honest.
100%
80%
60%
40%
20%
0%
65%
Favorable
54%
Neutral
31%
Unfavorable
21%
15%
2011
13%
2013
10. I understand how I contribute to meeting the
needs of our clients.
100%
Favorable
94%
90%
80%
Neutral
60%
Unfavorable
40%
20%
5%
0%
2011
5%
2%
2013
4%

7. 11. My office’s management team has demonstrated a
sincere interest in my career and personal development.
100%
80%
60%
40%
20%
0%
Favorable
62%
56%
Neutral
Unfavorable
33%
21%
10%
Does Not Apply
15%
2%
0%
2011
2013
12. People on my client service team(s) involve me
where appropriate with the client.
100%
Favorable
Neutral
Unfavorable
Does Not Apply
80%
60%
71%
62%
40%
20%
15%
10% 13%
12% 10%
8%
0%
2011
2013

8. 13. All employees are treated fairly, regardless of age, race, ethnic
background, gender, religion, disability, or sexual orientation.
100%
80%
60%
40%
20%
0%
82%
81%
Favorable
Neutral
Unfavorable
13%
12%
5%
2011
8%
2013
14. My firm provides me with the training and development
opportunities I need to succeed in my current job.
100%
Favorable
85%
80%
Neutral
60%
Unfavorable
71%
40%
20%
19%
13%
10%
3%
0%
2011
2013

9. 15. The projects I am assigned have realistic estimates of the time
it takes me to do the work.
100%
80%
60%
40%
20%
0%
77%
71%
Favorable
Neutral
Unfavorable
18%
17%
5%
0%
2011
Does Not Apply
10%
2%
2013
16. I believe I will be able to achieve my career objectives at
the firm.
100%
Favorable
Neutral
Unfavorable
Does Not Apply
80%
60%
40%
20%
71%
59%
33%
5%
0%
2011
15% 13%
3%
0%
2013

10. 17. I have received helpful coaching and career guidance from my
office’s management team.
100%
80%
60%
40%
20%
0%
Favorable
58%
Neutral
41%
23%
Unfavorable
28%
17%
8%
Does Not Apply
23%
2%
2011
2013
18. I am encouraged to take ownership of my own
development and career.
100%
Favorable
Neutral
Unfavorable
Does Not Apply
80%
77%
69%
60%
40%
26%
17%
20%
0%
0%
2011
5%
4%
2013
2%

11. 19. I am able to maintain a reasonable balance between work and
my personal life.
100%
80%
60%
40%
20%
0%
82%
81%
Favorable
Neutral
Unfavorable
3%
13%
Does Not Apply
17%
3%
2%
2011
0%
2013
20. My office’s management team models the firm’s values
through their behaviors and communications.
100%
Favorable
Neutral
Unfavorable
Does Not Apply
80%
69%
67%
60%
40%
20%
23%
21%
8%
0%
2011
12%
0%
0%
2013

12. 21. My firm is creating a strong, differentiated brand.
100%
80%
60%
40%
20%
0%
67%
Favorable
Neutral
27%
0%
0%
Unfavorable
6%
0%
2011
2013
22. I receive performance feedback throughout the year.
100%
Favorable
80%
Neutral
60%
Unfavorable
40%
41%
28%
20%
31%
21%
27%
12%
0%
2011
2013

13. 23. I understand performance expectations and how I will be
evaluated.
100%
80%
60%
40%
20%
0%
Favorable
56%
46%
23%
Neutral
31%
23%
21%
2011
Unfavorable
2013
24. I have confidence in my firm’s management team.
100%
Favorable
80%
Neutral
79%
60%
Unfavorable
79%
40%
20%
15%
15%
6%
5%
0%
2011
2013

14. 25. To provide quality client service, we try to understand our
client’s best interest.
100%
80%
60%
40%
20%
0%
95%
90%
Favorable
Neutral
Unfavorable
Does Not Apply
3%
0%
6%
3%
2011
2%
2%
2013
26. I am trusted to get my work done within a schedule that
works best for me and our clients.
100%
Favorable
Neutral
Unfavorable
Does Not Apply
88%
80%
60%
40%
20%
0%
79% 0%
0%
2011
0%
6%
4%
2013
2%

15. 27. Our internal work processes are efficient.
100%
80%
60%
40%
20%
0%
Favorable
56%
Neutral
0%
0%
Unfavorable
23%
21%
0%
2011
2013
28. Our work processes are effective in serving clients.
100%
Favorable
Neutral
Unfavorable
Does Not Apply
80%
65%
60%
40%
19%
20%
0%
0%
0%
0%
2011
13%
2%
0%
2013

16. 29. My total pay and benefits package fairly compensates me for
my performance.
100%
80%
60%
40%
20%
0%
69%
Favorable
Neutral
Unfavorable
23%
0%
0%
8%
0%
2011
2013
30. The work I am given utilizes my strengths and talents.
100%
Favorable
87%
80%
Neutral
60%
Unfavorable
40%
20%
0%
10%
0%
0%
2011
0%
2013
4%

17. 31. There is a strong sense of teamwork and cooperation in the
firm.
100%
80%
60%
40%
20%
0%
Favorable
62%
54%
28%
Neutral
27%
19%
10%
2011
Unfavorable
2013
32. People are held accountable for the quality of work they
perform.
100%
Favorable
Neutral
Unfavorable
Does Not Apply
80%
79%
65%
60%
40%
20%
13%
8%
0%
2011
13%
19%
0%
2013
2%

18. 33. We are more successful than our competitors.
100%
80%
60%
40%
20%
0%
59%
Favorable
58%
41%
Neutral
Unfavorable
37%
Does Not Apply
0%
4%
0%
2011
2%
2013
34. I have a clear understanding of the expectations and
what it takes to advance to the next level.
100%
Favorable
Neutral
Unfavorable
Does Not Apply
80%
60%
46%
42%
40%
20%
31%
26%
15%
13%
21%
2%
0%
2011
2013

19. 35. Work is appropriately leveraged to challenge team members.
100%
80%
60%
40%
20%
0%
Favorable
59%
Neutral
52%
21%
Unfavorable
31%
15%
Does Not Apply
15%
5%
2%
2011
2013
36. I feel good about ways we contribute to the community.
100%
Favorable
Neutral
Unfavorable
Does Not Apply
80%
85%
74%
60%
40%
20%
0%
23%
3%
2011
10%
0%
4%
2013
2%

20. 37. In my area, we have enough people to handle the workload
and do quality work.
100%
80%
60%
40%
20%
0%
67%
Favorable
50%
Neutral
35%
15%
18%
Unfavorable
15%
2011
2013
38. I would recommend my firm to a friend as a good place
to work.
100%
Favorable
90%
81%
80%
Neutral
60%
Unfavorable
40%
20%
17%
8%
0%
2011
3%
2%
2013

21. 39. Overall, my firm is an excellent place to work.
100%
80%
60%
40%
20%
0%
87%
75%
Favorable
Neutral
Unfavorable
23%
13%
2%
0%
2011
2013
40. I find my job satisfying.
100%
Favorable
85%
81%
80%
Neutral
60%
Unfavorable
40%
20%
10%
5%
13%
0%
2011
2013
6%

22. 41. My firm provides me opportunities to do challenging work.
100%
80%
60%
40%
20%
0%
97%
92%
Favorable
Neutral
Unfavorable
3%
8%
0%
2011
2%
2013
42. I receive positive non-financial recognition for the work I
do.
100%
Favorable
80%
Neutral
60%
Unfavorable
40%
49%
46%
31%
31%
21%
20%
0%
2011
2013
23%

23. 43. I have someone at work that cares about me as a person.
100%
80%
60%
40%
20%
0%
87%
79%
Favorable
Neutral
Unfavorable
15%
8%
5%
2011
6%
2013
44. I am motivated to go “above and beyond” what is
expected of me in my job.
100%
Favorable
80%
Neutral
72%
60%
Unfavorable
81%
40%
20%
21%
8%
15%
4%
0%
2011
2013

24. 45. I understand how my role contributes to the firms overall goals
and mission.
100%
80%
60%
40%
20%
0%
81%
69%
Favorable
Neutral
Unfavorable
23%
15%
8%
4%
2011
2013
46. My firm provides me opportunities to grow and develop in
my career.
100%
Favorable
80%
Neutral
40%
62%
60%
Unfavorable
69%
29%
28%
20%
10%
3%
0%
2011
2013

25. 47. I plan on staying at my firm for at least another year.
100%
80%
60%
40%
20%
0%
85%
82%
Favorable
Neutral
Unfavorable
18%
13%
2%
0%
2011
2013