Welcome to the presentation on hotel security security challenges and solution for today's hotel owners and operators.

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3. Tahmid Ullah
ID No:-140020500036
Program BHTM
2nd Batch
CBIU

4. Security is the most sensitive issue for the today’s
hotel owners and operators. As Warren Buffet said:
“It takes 20 years to build a reputation and five
minutes to ruin it. If you think about that, you’ll do
things differently.” A single act of crime on your
property could diminish your brand. Hotels need to
partner with an experienced physical security
provider, and ensure that the entire staffs
understand the need to keep security top of mind –
always. So every Hotel must give preference first on
their security issue because it is directly involved in
hotel reputation and profit.
INTRODUCTION:

5. DEVELOPING THE AREA OF SECURITY PROGRAM:

6. SETTING UP THE SECURITY PROGRAM:

7. SETTING UP THE SECURITY PROGRAM:
 Relation with Local Government Agencies:
 Security Staffing:
 Security Training:

8. IMPORTANCE OF A SAFETY AND SECURITY SYSTEM

9.  Guest:
 Staff:
 Guest luggage:
 Hotel Equipment’s:
IMPORTANCE OF A SAFETY AND SECURITY SYSTEM

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Types of Security:

11. TYPES OF SECURITY:
Physical aspect
A) Internal security
B) External Security
2) Security aspects of persons
A) Staff
B) B) While issuing a duplicate card key asks for identification if in
doubt of the guest:
C) 3) Security aspects of systems
D) This would mean the following:

12. Food
2003-
04
2004-
05
2005-
06
2006-
07
2007-
08
2008-
09
2009-
10
2010-
11*
grains
Aus 18.32 15.00 17.45 15.12 15.07 18.95 17.09 21.33
Aman 115.21 98.20 108.10 108.41 96.62 116.13 133.07 127.91
Boro 128.37 138.37 139.75 149.65 177.62 178.09 183.41 186.17
Total 261.90 251.57 265.53 273.18 289.31 313.17 322..57 335.41
Rice 12.53 9.76 7.35 7.25 8.44 8.44 9.69 9.72
Wheat 2.41 3.56 5.22 8.99 13.46 7.30 8.87 15.52
Maize
Total 276.44 264.89 277.87 289.42 311.21 328.96 341.13 360.65
Food Grains Production

13. IMPORTANT SAFETY AND SECURITY MEASURES NECESSARY IN HOTELS:

14. Security Guards:
Fire Alarms:
Emergency Power:
Emergency Manual:
Employee Photo ID:
In-Room Safes
Guest elevators

15. BOMB THREAT SECURITY:

16. SAFETY ISSUES

17. FIRE IN HOTEL:

18. TYPES OF FIRE AND FIRE EXTINGUISHERS
Class A Fire-
Class B Fire-
Class C Fire-
There are 2 systems of fire protection
Portable fire extinguisher.
Stationary fire fighting system

19. HANDLING EMERGENCY SITUATIONS
Apart from fire and bomb threat etc. The front
office staffs at some point of time have to handle a
lot of unusual situations also. Some such
situations may be death and illness of guests, theft
in hotels etc. and many others.

20. Death of a Guest in the Hotel:
Once the information comes to the front desk it should directly be reported to the front
office manager.
Meanwhile the hotel will locate the residential address of the deceased and will inform the
relatives.
Handling Accident Cases:
Remove the person who has met with accident from the site of accident as early as possible
and take him to a more comfortable area, use a stretcher in case the need be.
Call the doctor and if possible give him the details of accident and gravity of the accident.
Take someone along with you to the site of the accident as you may need help
Keep alert you must serve the victim immediately by providing first aid
Try to protect your establishment from any false allegations
The Accident Book:
An accident book is usually maintained in all organizations and the receptionist should
record all details of accidents which have occurred to employees whilst carrying out their
daily activities.
The book must be kept in a place easily accessible by any injured person or a person bonfire
Particulars of an accident may be entered here in either by the injured person himself or by
a person acting on his behalf
The accident book when filled up should be preserved for a period of three years after the
date of the last entry
Every employer is required to take steps to investigate the circumstances of the accident
recorded and if there happens to be any discrepancy between the circumstances found by
him and the entry made, he is required to record the circumstances so found

21. SECURITY CHALLENGES FOR HOTELS
 1. Identity Theft Leading to Credit Card Fraud
 2. Silent Invasions Cybercrime Attacks Are
Powerful Tactics from Next Generation Criminals
 3. Longer or No Security Audit Cycles
 4. Physical Crime Will Remain an Issue for Hotels
 5. Loss of Competitive Advantage after a Major
Security Incident

22. SOLUTION OF SECURITY CHALLENGE:
 Maintain Security-Minded Customer Service
 Key Card Access Review
 Establish Evergreen Background Screening Protocol
 Control after Hours Access
 Assess Location and Local Crime Statistics
 Security Officers Who Welcome and Protect
 Maintain Emergency Response Plan and Team
 Commitment to Ongoing Training
 Key Card Access Review
 Control after Hours Access
 Security Officers Who Welcome and Protect
 Bolster Public/Private Initiatives
 Maintain Emergency Response Plan and Team

23. Conclusion:
 From the earliest days of the hospitality industry one
of the most important duties of an innkeeper has been
to protect guest from the harm while on the property.
Although interpretation of protection may vary from
state to state, every legal jurisdiction imposes some
form of security obligation on hotels. Security
regulations go beyond the innkeeper guest
relationship to include hotel employees and others on
property that is not guest.

24. THANK
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