The registration process involves a user filling out a form at their bank, like SBI, which is then sent to IRCTC for processing. IRCTC sends the details back to the bank with a booklet containing PIN codes for different stations. The bank then generates a unique PIN for the user's account to pay for government services and tickets through IRCTC. The IRCTC IVRS model allows users to check availability, book, and pay for tickets over the phone in a secure process. Users enter their train number, stations, and journey date to check availability before booking and paying with their unique PIN. Payment is confirmed through SMS with booking details once the transaction is complete.

1. REGISTRATION PROCESS
+ ID CARD
User fills the form at Bank center [ for eg.
SBI]
Bank sends the form to IRCTC after
authenticating the account
IRCTC processing the form details and
sending back to the Bank with booklet
containing pincodes to different stations
Booklet
Bank[SBI] generates a new pin on Users
account (different from that used in ATMs)
Can be used to pay government bills
User collects the pin from the
Bank and is ready to use the
service

2. IRCTC – IVRS MODEL
Enter Your Train No. 1
System Prompt
Is Prompt N
1
right
A Y
Enter Your From Station
Enter Your To Station
Enter Your Journey date
System Prompt
Is Prompt N
right? A
System Prompt
( availability in
Y various classes)
Want to N EXIT
book
ticket
Y
Enter Your Profile ID
2

3. IRCTC – IVRS MODEL contd....
2
Want to
N Pay
book
more
System Prompt
( availability in
Y various classes)
Want to N Pay
proceed
Y
Enter his/her profile ID
2
SECURED PAYMENT
Pay
Bank IVRS now calls and ask
IVRS tells user that his to enter Secondary pin/
transaction is being processed not booked if money=0
and hangs the phone.
IVRS informs about transaction
IRCTC will now SMS user
through his/her reg. account
and tells that his seat is booked
with all details sent.
confirmation