This document discusses key performance indicators (KPIs) and how to develop them. It provides information on defining objectives, identifying key result areas and tasks, determining metrics to measure performance, and creating KPIs. The document outlines common mistakes in developing KPIs, such as creating too many, and discusses how to design effective KPIs by linking them to strategy and empowering employees. Finally, it describes different types of KPIs, including process, input, output, leading, lagging, outcome, qualitative and quantitative.