This document discusses key performance indicators (KPIs) and how to develop them. It provides information on defining objectives and key result areas, identifying tasks and work procedures, and determining how to measure results for each. The document outlines common mistakes to avoid when creating KPIs, such as having too many or not tailoring them to change over time. It also describes different types of KPIs, including process, input, output, leading, lagging, outcome, qualitative and quantitative. Throughout, it emphasizes linking KPIs to strategy and providing relevant information to empower employees.