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ì	
  
Susan	
  McDonald	
  
Por%olio	
  of	
  recent	
  work	
  
Those	
  who	
  can,	
  do	
  –	
  and	
  teach.	
  
Attributes	
  
ì  Deep	
  knowledge	
  of	
  communica<ons	
  theory	
  and	
  
prac<ce	
  
ì  Long-­‐<me	
  experience	
  with	
  a	
  broad	
  range	
  of	
  
tradi<onal	
  and	
  emerging	
  media	
  
ì  Detailed	
  understanding	
  of	
  grammar	
  and	
  rhetoric	
  
ì  Keen	
  percep<ve	
  and	
  expressive	
  abili<es	
  
ì  Crea<ve,	
  wiEy,	
  and,	
  um,	
  erudite	
  
ì	
  
Background	
  
Where	
  have	
  I	
  been	
  all	
  these	
  years?	
  
Background	
  
ì  1980s:	
  Public	
  and	
  media	
  rela<ons	
  	
  
ì  Neptune	
  Theatre	
  
ì  Persephone	
  Theatre	
  
ì  The	
  Grand	
  Theatre	
  
ì  1990s:	
  Media	
  work	
  and	
  graduate	
  school	
  
ì  The	
  StarPhoenix,	
  The	
  Green	
  and	
  White	
  	
  
ì  CBC	
  Saskatchewan	
  
ì  MA,	
  University	
  of	
  Saskatchewan;	
  Ph.D	
  (ABD),	
  Western	
  University	
  
ì  2000s:	
  Teaching	
  and	
  consul<ng	
  
ì  University	
  of	
  Saskatchewan	
  
ì  Saskatchewan	
  Polytechnic	
  (SIAST/Kelsey)	
  
ì  Cape	
  Breton	
  University	
  
ì  Western	
  University	
  
ì	
  
Copywriting	
  (Recent)	
  
Those	
  who	
  can	
  ,	
  do!	
  
AREVA	
  (ARC):	
  Kinetic	
  Advertising	
  	
  
The	
  project	
  
ì  Copywri<ng	
  
ì  Congratula<ons	
  to	
  
Assiniboine	
  Basin	
  
Development	
  on	
  
Saskatchewan	
  Business	
  
“Business	
  of	
  the	
  Year	
  2014”	
  
The	
  challenge	
  
ì  Tight	
  deadline:	
  Overnight!	
  
ì  Tone:	
  Celebratory,	
  warm	
  
ì  Discre<on:	
  Maintain	
  the	
  
surprise	
  
The	
  result:	
  “Congratulations!”	
  
Kinsmen	
  (Saskatoon):	
  Kinetic	
  Advertising	
  
The	
  project	
  
ì  Case	
  statement	
  
ì  “We	
  Care	
  Campaign”	
  
ì  Supplementary	
  informa<on	
  
sheet	
  
The	
  challenge	
  
ì  Generate	
  support	
  
ì  Demonstrate	
  benefits	
  
ì  Social	
  
ì  Cultural	
  
ì  Economic	
  
ì  Limited	
  space	
  
ì  Wide	
  audience	
  
The	
  result:	
  “The	
  Kinsmen	
  ‘We	
  Care’	
  Challenge”	
  
The	
  Optimists	
  (Saskatoon):	
  Kinetic	
  
Advertising	
  
The	
  project	
  
ì  	
  Case	
  statement	
  
ì  Op<mist	
  Hill	
  Campaign	
  
The	
  challenge	
  
ì  Mul<ple	
  audiences	
  
ì  Mul<ple	
  appeals	
  
ì  Tourism	
  
ì  Economics	
  
ì  Child	
  health	
  and	
  wellness	
  
ì  Family	
  life	
  
The	
  result:	
  Go	
  Play	
  Outside!	
  
AREVA	
  (ARC):	
  Kinetic	
  Advertising	
  
The	
  project	
  
ì  Annual/Corporate	
  Social	
  
Responsibility	
  Review	
  
The	
  challenge	
  
ì  Par<cular	
  requests	
  
ì  Keep	
  passive	
  voice	
  to	
  a	
  
minimum!	
  
The	
  result:	
  Restart!	
  
AREVA	
  (ARC):	
  Restart!	
  
AREVA	
  (ARC):	
  Restart!	
  
AREVA	
  (ARC):	
  Restart!	
  
AREVA	
  (ARC):	
  Restart!	
  
AREVA	
  (ARC):	
  Restart!	
  
AREVA	
  (ARC):	
  Restart!	
  
AREVA	
  (ARC):	
  Restart!	
  
AREVA	
  (ARC):	
  Restart!	
  
AREVA	
  (ARC):	
  Restart!	
  
AREVA	
  (ARC):	
  Restart!	
  
AREVA	
  (ARC):	
  Restart!	
  
AREVA	
  (ARC):	
  Restart!	
  
AREVA	
  (ARC):	
  Restart!	
  
AREVA	
  (ARC):	
  Restart!	
  
AREVA	
  (ARC):	
  Restart!	
  
ì	
  
Communications	
  Planning	
  
Those	
  who	
  teach,	
  do	
  (in	
  the	
  classroom	
  and	
  in	
  their	
  spare	
  <me).	
  
Strategic	
  Communications	
  Planning:	
  	
  
Amigos	
  Cantina	
  
The	
  project	
   The	
  challenge	
  
ì  SCP	
  development	
  
ì  Special	
  Event	
  	
  
ì  Day-­‐to-­‐day	
  opera<ons	
  
ì  Outdated	
  communica<ons	
  
ì  Underused	
  social	
  media	
  
ì  Web	
  1.0	
  
ì  Music	
  focused	
  
ì  Minimal	
  budget	
  
ì  Skep<cal	
  clients	
  
Amigos	
  Cantina	
  
Recommenda<ons	
  
ì  Ar<culate	
  themes	
  and	
  messages	
  
ì  Music	
  AND	
  food	
  
ì  Renew	
  web	
  presence	
  
ì  In-­‐house	
  content	
  and	
  SM	
  management	
  
ì  Expand	
  use	
  of	
  SM	
  to	
  build	
  restaurant	
  
profile	
  
ì  U<lize	
  employees	
  to	
  build	
  brand	
  
awareness	
  
Results	
  
ì  Sold	
  out	
  25th	
  Anniversary	
  events	
  
ì  Consolidated	
  visual	
  iden<ty	
  
ì  Updated,	
  interac<ve	
  web	
  site	
  
ì  In-­‐house	
  web	
  and	
  SM	
  content	
  
management	
  
ì  Planet	
  S	
  nominee,	
  “Best	
  TwiEer	
  
Feed,	
  2015”	
  
Strategic	
  Communications	
  Planning	
  
ì  COMM	
  300:	
  Advanced	
  Business	
  Communica<ons	
  
ì  Student	
  projects	
  
ì  Strategic	
  Communica<ons	
  Plan	
  
ì  Real-­‐world	
  clients,	
  real-­‐world	
  challenges	
  
ì  SMART	
  goals	
  
COMM	
  300:	
  	
  
150+	
  Strategic	
  Communications	
  Plans	
  
ì  Gabriel	
  Dumont	
  Ins<tute	
  
ì  Amigos	
  Can<na	
  
ì  Recess	
  Guardians	
  
ì  City	
  of	
  Saskatoon	
  Leisure	
  Service	
  
ì  Gwenna	
  Moss	
  Centre/University	
  
Learning	
  Centre	
  
ì  Foam	
  Lake	
  Credit	
  Union	
  
ì  McNally	
  Robinson	
  
ì  Saskatoon	
  Community	
  Clinic	
  
Selected	
  clients:	
  
COMM	
  300:	
  Sample	
  work	
  
ì	
  
Workshops	
  	
  
Those	
  who	
  can	
  teach,	
  teach.	
  
City	
  of	
  Saskatoon	
  	
  
ì  Workshop:	
  Social	
  Media	
  for	
  
Community	
  Associa<ons,	
  
November	
  2014	
  
ì  Introduc<on	
  to	
  social	
  
media	
  
ì  Basic	
  social	
  media	
  tools	
  
and	
  rules	
  
ì  Social	
  media	
  strategy	
  
exercise	
  
Workshop:	
  Grammargeddon!	
  
ì  Innova<on	
  Place	
  
Management	
  Seminar	
  
ì  IABC	
  (Saskatoon)	
  Lunch	
  &	
  
Learn	
  
Workshop:	
  Effective	
  Communications	
  
ì  Canadian	
  Society	
  of	
  
Chemical	
  Engineers	
  
Workshop:	
  Reputation	
  Management	
  
ì  SIGA	
  Execu<ve	
  and	
  Regional	
  
Managers.	
  
ì	
  
Additional	
  Work	
  
Those	
  who	
  can	
  .	
  .	
  .	
  
Pro	
  bono	
  work:	
  Summer	
  Shakespeare	
  
The	
  project	
  
ì  Western	
  University,	
  
“Summer	
  Shakespeare”	
  
The	
  challenge	
  
ì  Outdoor	
  Shakespeare	
  in	
  
Stra%ord’s	
  backyard	
  
ì  Low	
  budgets	
  
ì  Limited	
  awareness	
  
Summer	
  Shakespeare	
  
Richard	
  III	
  
ì  “Ever	
  wonder	
  why	
  there	
  
wasn’t	
  a	
  Richard	
  IV?”	
  
ì  “Homicide.	
  Fratricide.	
  
Regicide.	
  Gemng	
  to	
  the	
  top	
  
can	
  be	
  murder.”	
  
ì  “Think	
  you	
  know	
  
Shakespeare?	
  You	
  don’t	
  
know	
  Dick.”	
  
Romeo	
  and	
  Juliet	
  
ì  “Think	
  you	
  have	
  in-­‐law	
  
problems?”	
  
ì  “Live	
  fast.	
  Die	
  young.	
  Leave	
  
a	
  preEy	
  corpse.”	
  
ì  “Love.	
  Sex.	
  Death.	
  What	
  
more	
  do	
  you	
  want?”	
  
Summer	
  Shakespeare:	
  Solutions	
  
ì  Posters	
  
ì  Intensive	
  focus	
  on	
  campus	
  and	
  youth	
  
communi<es	
  
ì  Internet	
  presence	
  
ì  Promo<on	
  
ì  Communica<ons	
  
ì  Ticket	
  sales	
  
ì  Media	
  engagement	
  
Summer	
  Shakespeare:	
  Results	
  
ì  Improved	
  media	
  profile	
  
ì  Unprecedented	
  advance	
  sales	
  
ì  Sold-­‐out	
  runs!	
  
Additional	
  copywriting	
  
ì  Educa<onal	
  and	
  promo<onal	
  materials	
  
ì  Neptune	
  Theatre	
  
ì  Persephone	
  Theatre	
  
ì  The	
  Grand	
  Theatre	
  
ì  Summer	
  Shakespeare,	
  Western	
  University	
  
ì  Division	
  of	
  Audio	
  Visual	
  Services,	
  U	
  of	
  
Saskatchewan	
  
Other	
  writing	
  
ì  The	
  Star	
  Phoenix	
  
ì  Weekly	
  columnist	
  
ì  The	
  Green	
  and	
  White	
  
ì  Quarterly	
  columnist	
  
ì	
  
Those	
  who	
  teach,	
  upgrade.	
  
Cer<ficate,	
  SCM:	
  Ithaca	
  College	
  projects	
  
Those	
  who	
  teach,	
  upgrade.	
  
ì  Cer<ficate,	
  Strategic	
  Communica<ons	
  Management	
  (Ithaca	
  
College,	
  2013)	
  
ì  Courses:	
  
ì  Social	
  Media	
  Management	
  
ì  Communica<ons	
  Systems	
  
ì  Crisis	
  Communica<ons	
  
ì  Values	
  Communica<ons	
  
ì  Needs	
  Iden<fica<on	
  and	
  Analysis	
  
ì  Cross-­‐cultural	
  Communica<ons	
  
Ithaca	
  Project:	
  InformUS	
  
Challenge:	
  	
  
Uncoordinated	
  use	
  of	
  	
  
social	
  media	
  for	
  informa<on	
  
distribu<on	
  to	
  USask	
  
stakeholders.	
  
InformUS:	
  Social	
  Media	
  for	
  Community	
  
Engagement	
  
Proposed	
  solu<on:	
  
	
  Use	
  exis<ng	
  pla%orms	
  to	
  coordinate	
  	
  
informa<on	
  flow,	
  facilitate	
  two-­‐	
  
way	
  communica<on,	
  and	
  build	
  stakeholder	
  
engagement.	
  
Ithaca	
  Project:	
  FB	
  @	
  USask	
  
The	
  challenge:	
  	
  
USask’s	
  under-­‐	
  
performing	
  Facebook	
  account	
  
Goal:	
  	
  
Increase	
  student	
  FB	
  	
  
engagement	
  
FB	
  @	
  USask:	
  Recommendations	
  
	
  The	
  solu<on:	
  
ì  Use	
  FB	
  as	
  informa<on	
  channel	
  (service	
  outages)	
  
ì  Facilitate	
  advice,	
  concern	
  sharing:	
  study,	
  life	
  
ì  Respond	
  promptly,	
  meaningfully,	
  personally	
  
ì  Offer	
  opportuni<es	
  for	
  user-­‐generated	
  content	
  
ì  Integrate	
  content	
  within	
  main	
  web	
  site:	
  FAQs,	
  advice	
  
(Registra<on,	
  books,	
  aEendance)	
  
ì  Target	
  frequency:	
  >	
  2x	
  per	
  week	
  
ì	
  
Additional	
  work	
  
Those	
  who	
  can	
  .	
  .	
  .	
  
Public	
  and	
  media	
  appearances	
  
ì  BeEy	
  Ann	
  Heggie	
  Womentorship	
  Program	
  
ì  Global	
  Television,	
  Saskatoon	
  
ì  CFQC	
  Television	
  
ì  CBC	
  Radio	
  
Those	
  who	
  can	
  .	
  .	
  .	
  .	
  
ì  Susan	
  McDonald	
  
ì  susan.mcdonald@usask.ca	
  
ì  (306)	
  381-­‐5281	
  

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Susan McDonald Portfolio

  • 1. ì   Susan  McDonald   Por%olio  of  recent  work   Those  who  can,  do  –  and  teach.  
  • 2. Attributes   ì  Deep  knowledge  of  communica<ons  theory  and   prac<ce   ì  Long-­‐<me  experience  with  a  broad  range  of   tradi<onal  and  emerging  media   ì  Detailed  understanding  of  grammar  and  rhetoric   ì  Keen  percep<ve  and  expressive  abili<es   ì  Crea<ve,  wiEy,  and,  um,  erudite  
  • 3. ì   Background   Where  have  I  been  all  these  years?  
  • 4. Background   ì  1980s:  Public  and  media  rela<ons     ì  Neptune  Theatre   ì  Persephone  Theatre   ì  The  Grand  Theatre   ì  1990s:  Media  work  and  graduate  school   ì  The  StarPhoenix,  The  Green  and  White     ì  CBC  Saskatchewan   ì  MA,  University  of  Saskatchewan;  Ph.D  (ABD),  Western  University   ì  2000s:  Teaching  and  consul<ng   ì  University  of  Saskatchewan   ì  Saskatchewan  Polytechnic  (SIAST/Kelsey)   ì  Cape  Breton  University   ì  Western  University  
  • 5. ì   Copywriting  (Recent)   Those  who  can  ,  do!  
  • 6. AREVA  (ARC):  Kinetic  Advertising     The  project   ì  Copywri<ng   ì  Congratula<ons  to   Assiniboine  Basin   Development  on   Saskatchewan  Business   “Business  of  the  Year  2014”   The  challenge   ì  Tight  deadline:  Overnight!   ì  Tone:  Celebratory,  warm   ì  Discre<on:  Maintain  the   surprise  
  • 8. Kinsmen  (Saskatoon):  Kinetic  Advertising   The  project   ì  Case  statement   ì  “We  Care  Campaign”   ì  Supplementary  informa<on   sheet   The  challenge   ì  Generate  support   ì  Demonstrate  benefits   ì  Social   ì  Cultural   ì  Economic   ì  Limited  space   ì  Wide  audience  
  • 9. The  result:  “The  Kinsmen  ‘We  Care’  Challenge”  
  • 10. The  Optimists  (Saskatoon):  Kinetic   Advertising   The  project   ì   Case  statement   ì  Op<mist  Hill  Campaign   The  challenge   ì  Mul<ple  audiences   ì  Mul<ple  appeals   ì  Tourism   ì  Economics   ì  Child  health  and  wellness   ì  Family  life  
  • 11. The  result:  Go  Play  Outside!  
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  • 22. AREVA  (ARC):  Kinetic  Advertising   The  project   ì  Annual/Corporate  Social   Responsibility  Review   The  challenge   ì  Par<cular  requests   ì  Keep  passive  voice  to  a   minimum!  
  • 39. ì   Communications  Planning   Those  who  teach,  do  (in  the  classroom  and  in  their  spare  <me).  
  • 40. Strategic  Communications  Planning:     Amigos  Cantina   The  project   The  challenge   ì  SCP  development   ì  Special  Event     ì  Day-­‐to-­‐day  opera<ons   ì  Outdated  communica<ons   ì  Underused  social  media   ì  Web  1.0   ì  Music  focused   ì  Minimal  budget   ì  Skep<cal  clients  
  • 41. Amigos  Cantina   Recommenda<ons   ì  Ar<culate  themes  and  messages   ì  Music  AND  food   ì  Renew  web  presence   ì  In-­‐house  content  and  SM  management   ì  Expand  use  of  SM  to  build  restaurant   profile   ì  U<lize  employees  to  build  brand   awareness   Results   ì  Sold  out  25th  Anniversary  events   ì  Consolidated  visual  iden<ty   ì  Updated,  interac<ve  web  site   ì  In-­‐house  web  and  SM  content   management   ì  Planet  S  nominee,  “Best  TwiEer   Feed,  2015”  
  • 42. Strategic  Communications  Planning   ì  COMM  300:  Advanced  Business  Communica<ons   ì  Student  projects   ì  Strategic  Communica<ons  Plan   ì  Real-­‐world  clients,  real-­‐world  challenges   ì  SMART  goals  
  • 43. COMM  300:     150+  Strategic  Communications  Plans   ì  Gabriel  Dumont  Ins<tute   ì  Amigos  Can<na   ì  Recess  Guardians   ì  City  of  Saskatoon  Leisure  Service   ì  Gwenna  Moss  Centre/University   Learning  Centre   ì  Foam  Lake  Credit  Union   ì  McNally  Robinson   ì  Saskatoon  Community  Clinic   Selected  clients:  
  • 44. COMM  300:  Sample  work  
  • 45. ì   Workshops     Those  who  can  teach,  teach.  
  • 46. City  of  Saskatoon     ì  Workshop:  Social  Media  for   Community  Associa<ons,   November  2014   ì  Introduc<on  to  social   media   ì  Basic  social  media  tools   and  rules   ì  Social  media  strategy   exercise  
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  • 48. Workshop:  Grammargeddon!   ì  Innova<on  Place   Management  Seminar   ì  IABC  (Saskatoon)  Lunch  &   Learn  
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  • 50. Workshop:  Effective  Communications   ì  Canadian  Society  of   Chemical  Engineers  
  • 51. Workshop:  Reputation  Management   ì  SIGA  Execu<ve  and  Regional   Managers.  
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  • 53. ì   Additional  Work   Those  who  can  .  .  .  
  • 54. Pro  bono  work:  Summer  Shakespeare   The  project   ì  Western  University,   “Summer  Shakespeare”   The  challenge   ì  Outdoor  Shakespeare  in   Stra%ord’s  backyard   ì  Low  budgets   ì  Limited  awareness  
  • 55. Summer  Shakespeare   Richard  III   ì  “Ever  wonder  why  there   wasn’t  a  Richard  IV?”   ì  “Homicide.  Fratricide.   Regicide.  Gemng  to  the  top   can  be  murder.”   ì  “Think  you  know   Shakespeare?  You  don’t   know  Dick.”   Romeo  and  Juliet   ì  “Think  you  have  in-­‐law   problems?”   ì  “Live  fast.  Die  young.  Leave   a  preEy  corpse.”   ì  “Love.  Sex.  Death.  What   more  do  you  want?”  
  • 56. Summer  Shakespeare:  Solutions   ì  Posters   ì  Intensive  focus  on  campus  and  youth   communi<es   ì  Internet  presence   ì  Promo<on   ì  Communica<ons   ì  Ticket  sales   ì  Media  engagement  
  • 57. Summer  Shakespeare:  Results   ì  Improved  media  profile   ì  Unprecedented  advance  sales   ì  Sold-­‐out  runs!  
  • 58. Additional  copywriting   ì  Educa<onal  and  promo<onal  materials   ì  Neptune  Theatre   ì  Persephone  Theatre   ì  The  Grand  Theatre   ì  Summer  Shakespeare,  Western  University   ì  Division  of  Audio  Visual  Services,  U  of   Saskatchewan  
  • 59. Other  writing   ì  The  Star  Phoenix   ì  Weekly  columnist   ì  The  Green  and  White   ì  Quarterly  columnist  
  • 60. ì   Those  who  teach,  upgrade.   Cer<ficate,  SCM:  Ithaca  College  projects  
  • 61. Those  who  teach,  upgrade.   ì  Cer<ficate,  Strategic  Communica<ons  Management  (Ithaca   College,  2013)   ì  Courses:   ì  Social  Media  Management   ì  Communica<ons  Systems   ì  Crisis  Communica<ons   ì  Values  Communica<ons   ì  Needs  Iden<fica<on  and  Analysis   ì  Cross-­‐cultural  Communica<ons  
  • 62. Ithaca  Project:  InformUS   Challenge:     Uncoordinated  use  of     social  media  for  informa<on   distribu<on  to  USask   stakeholders.  
  • 63. InformUS:  Social  Media  for  Community   Engagement   Proposed  solu<on:    Use  exis<ng  pla%orms  to  coordinate     informa<on  flow,  facilitate  two-­‐   way  communica<on,  and  build  stakeholder   engagement.  
  • 64. Ithaca  Project:  FB  @  USask   The  challenge:     USask’s  under-­‐   performing  Facebook  account   Goal:     Increase  student  FB     engagement  
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  • 66. FB  @  USask:  Recommendations    The  solu<on:   ì  Use  FB  as  informa<on  channel  (service  outages)   ì  Facilitate  advice,  concern  sharing:  study,  life   ì  Respond  promptly,  meaningfully,  personally   ì  Offer  opportuni<es  for  user-­‐generated  content   ì  Integrate  content  within  main  web  site:  FAQs,  advice   (Registra<on,  books,  aEendance)   ì  Target  frequency:  >  2x  per  week  
  • 67. ì   Additional  work   Those  who  can  .  .  .  
  • 68. Public  and  media  appearances   ì  BeEy  Ann  Heggie  Womentorship  Program   ì  Global  Television,  Saskatoon   ì  CFQC  Television   ì  CBC  Radio  
  • 69. Those  who  can  .  .  .  .   ì  Susan  McDonald   ì  susan.mcdonald@usask.ca   ì  (306)  381-­‐5281