SurveySummary_11302011

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Volunteer Services and Leisure Access
1. Name of Community/Communities Served:
Response
Percent
Response
Count
Name of
City/Municipality/District: 100.0% 8
answered question 8
skipped question 1
2. Number of Community Centres served (total):
Response
Average
Response
Total
Response
Count
Centres served:
27.11 244 9
answered question 9
skipped question 0

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3. Total Size/Population of Community/Communities Served (approx.)
Response
Percent
Response
Count
Under 25, 000 11.1% 1
25, 000 – 50, 000 11.1% 1
50, 000 -100, 000 22.2% 2
100, 000 - 250, 000 22.2% 2
250, 000 – 500, 000 11.1% 1
500, 000 + 11.1% 1
Other (please specify)
11.1% 1
answered question 9
skipped question 0
4. What is your overall mission statement or goal for your department? (Please type in
space provided.)
Response
Count
5
answered question 5
skipped question 4

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5. What are the major responsibilities (i.e., populations served within your Access’
department?) Check all that apply.
Response
Percent
Response
Count
Infants (to 5 years) 71.4% 5
Children (5-12) 100.0% 7
Youth (13-18) 100.0% 7
Adults (19+) 100.0% 7
Older Adults (Seniors 55+) 71.4% 5
Physical Disability or Injury 85.7% 6
Mental Health/Emotional Disability 71.4% 5
Developmental Disability 85.7% 6
Other Population/Ability (please
specify) 28.6% 2
answered question 7
skipped question 2

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6. What services does your 'Leisure Access’ department provide? Select those that apply.
Response
Percent
Response
Count
Low Income/Participation Program 71.4% 5
Leisure Access Card 71.4% 5
Fee Waivers (negotiated/based
upon client/consumer need?)
42.9% 3
‘Buddy’ Program (i.e.,
attendant/support person admission
is free?)
85.7% 6
Information Evenings 14.3% 1
Community Networks 71.4% 5
Multicultural Services 42.9% 3
Referrals from Ministry/Mental
Health/Community Agencies
100.0% 7
42.9% 3
answered question 7
skipped question 2

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7. Transfer of Function
Yes No N/A
Response
Count
Is there a formal “transfer of
function” from a health care
professional (e.g., Recreation
Therapist, Physiotherapist,
Occupational Therapist, etc.)” for
people referred through the health
care system?
14.3% (1) 85.7% (6) 0.0% (0) 7
Is there a formal, written “transfer
of function” document that is
signed by the volunteer & health
professional?
14.3% (1) 85.7% (6) 0.0% (0) 7
Explain (please specify)
3
answered question 7
skipped question 2
8. Co-ordination of Volunteers: Who is responsible for ‘Volunteers’ in your Access
department?
Response
Percent
Response
Count
Coordination Specific to
Recreation Access Services
57.1% 4
Provided by General Parks and
Recreation
28.6% 2
Third-party partner (e.g., advocacy
support group; health care system)
– please specify below
14.3% 1
Other (please explain)
42.9% 3
answered question 7
skipped question 2

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9. Does your Access department have a dedicated staff position for Volunteer
Recruitment/Management? If yes, please indicate whether the position is full or part-time – and
indicate ratio (e.g., 0.5 or half time position)
Dedicated staff?
Yes No Explain
Response
Count
Dedicated Staff for Volunteer
Services in Leisure Access
71.4% (5) 28.6% (2) 0.0% (0)
If yes, indicate whether position is full or part-time and indicate ratio.
Casual Part-time
FTE (0.5-
.75)
Full-time
(1.00+)
N/A
Response
Count
0.0% (0) 20.0% (1) 0.0% (0) 60.0% (3) 20.0% (1)
If yes, is the Manager of Volunteer Services certified through the provincial AVR or CAVR
Yes No Explain
Response
Count
0.0% (0) 66.7% (2) 33.3% (1)
answered question
skipped question

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10. For those who do NOT presently have an “Access Volunteer Coordinator/Program
Assistant” position, what 3 benefits would you see it having with your department?
Response
Percent
Response
Count
1
100.0% 3
2
100.0% 3
3
100.0% 3
answered question 3
skipped question 6
11. Attendant Policy: Do Volunteers or external support persons (including paid caregivers)
receive discounted or free services when accessing services?
Response
Percent
Response
Count
Yes 85.7% 6
No 0.0% 0
Not applicable 14.3% 1
5
answered question 7
skipped question 2

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12. Partnerships: Does your Leisure Access Services department make use of community
partnerships in regards to Volunteers? Please briefly describe the partnerships between
your Access department and other community agencies as they relate to Volunteers.
(inter-agency, inter-city, government ministry, private not-for-profits, etc.) This may include
referrals, sharing resources, or sharing Volunteer coordination.
Response
Percent
Response
Count
Yes 71.4% 5
No 0.0% 0
4
answered question 7
skipped question 2
13. Software: Our Volunteer program makes use of the following software:
Response
Percent
Response
Count
CLASS 42.9% 3
Volunteer Impact [(V2)
Myvolunteerpage.com]
0.0% 0
Volunteer Works 42.9% 3
Do not presently use software. 14.3% 1
28.6% 2
answered question 7
skipped question 2

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14. Volunteer Criminal Record Check process: Does your City/department provide
reimbursement for Volunteers receiving a Criminal Record Check (if applicable, payment
may vary by jurisdiction)
Response
Percent
Response
Count
Yes 83.3% 5
No 0.0% 0
4
answered question 6
skipped question 3
15. Completion of Hours: Leisure Access Volunteers record their completed hours:
Response
Percent
Response
Count
On-line using
myvolunteerpage.com or other
28.6% 2
e-mail 42.9% 3
in person by signing in binder 42.9% 3
supervised by by staff 28.6% 2
3
answered question 7
skipped question 2

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16. Roles: What are the roles of Volunteers as they apply in your department?
Response
Percent
Response
Count
Physical Assistance 71.4% 5
Social/Emotional Support 85.7% 6
Personal Care (ie. Change room,
toileting)
28.6% 2
Assist staff with tasks/reduce
consumer/staff ratio
85.7% 6
1
answered question 7
skipped question 2
17. Commitment: What is the minimum time commitment asked for from Volunteers?
Response
Percent
Response
Count
No minimum commitment 57.1% 4
Less than 3 months 42.9% 3
3 months – 6 months 14.3% 1
6 months – 1 year 14.3% 1
1 year or greater 0.0% 0
28.6% 2
answered question 7
skipped question 2

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18. Exchange of Personal Information: Are volunteers permitted to share personal
information (contact information) with participants/clients whom they work with? Why or
why not? If the answer is yes, please explain.
Response
Percent
Response
Count
Yes 71.4% 5
No 0.0% 0
5
answered question 7
skipped question 2
19. Confidentiality Issues: Please describe the access that volunteers have to client’s
personal information, biography, diagnosis and history. Do your volunteers sign a
Confidentiality agreement not to disclose client information?
Response
Percent
Response
Count
Yes 42.9% 3
No 42.9% 3
5
answered question 7
skipped question 2

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20. Does your Leisure Access department have Written Duty/Job Descriptions/Expectations
for Volunteers. (attachments may be sent to johnson87@shaw.ca)
Written expectations for Volunteers
Yes No N/A
Response
Count
Written Duty/Job
Descriptions/Expectations for
Volunteers
83.3% (5) 16.7% (1) 0.0% (0) 6
Written duty descrip. for 1:1 volunteer placements?
Yes No N/A
Response
Count
Written Duty/Job
Volunteers
42.9% (3) 42.9% (3) 14.3% (1) 7
Written descrip. for group settings?
Yes No N/A
Response
Count
Written Duty/Job
Volunteers
40.0% (2) 40.0% (2) 20.0% (1) 5
answered question 7
skipped question 2

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21. Supervision: Do Volunteers receive supervision from staff while on duty? (Please
Explain - direct/indirect, staff person present, etc.)
Response
Percent
Response
Count
Yes 83.3% 5
No 50.0% 3
6
answered question 6
skipped question 3

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22. Volunteer Orientation and Training Please briefly describe the process of your Volunteer
Orientation and Training.
Setting
1:1 Group setting (small) Group (large 20+)
Response
Count
Volunteer Orientation and Training 28.6% (2) 71.4% (5) 0.0% (0)
Duration
1-2 hours 3-4 hours 6-8 hours 8+ hours
Response
Count
Volunteer Orientation and Training 66.7% (4) 16.7% (1) 16.7% (1) 0.0% (0)
Frequency
One-time Weekly Monthly As-needed
Response
Count
Volunteer Orientation and Training 14.3% (1) 0.0% (0) 0.0% (0) 85.7% (6)
Exclusive to Access?
with other Volunteers other
dept's
Exclusive to Access
Response
Count
Volunteer Orientation and Training 50.0% (3) 50.0% (3)
What are the top 5 topics addressed in Orientation and Training? Is Volunteer training generic or specific to
Access/special needs of clients?
answered question
skipped question

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23. Appreciation and Recognition: How does your department recognize the work of
Volunteers and show appreciation? Please describe. Annual; seasonal or other?
Response
Count
6
answered question 6
skipped question 3
24. Top Benefits to Organization/Supported Individual/Volunteer: What would you promote
as the top benefits of volunteering…
Response
Percent
Response
Count
for your
organization/department… 100.0% 6
for supported individuals…
100.0% 6
for the volunteer…
100.0% 6
answered question 6
skipped question 3

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25. Thank you for your participation in the Access Services Volunteer Strategy Survey.
Please have a final moment to fill out your details so that we may contact you with the
results (December 2011). Remember that supporting documents (e.g., your Volunteer
Handbook, sample job/duty descriptions, Access Volunteer info, promotions, etc.), may be
attached (.doc, .ppt, .pdf) to johnson87@shaw.ca
Response
Percent
Response
Count
Name:
100.0% 6
Position, Company:
100.0% 6
Address 1:
83.3% 5
Address 2: 0.0% 0
City/Town:
83.3% 5
Province:
83.3% 5
Postal Code:
83.3% 5
Email Address:
100.0% 6
answered question 6
skipped question 3
26. Any other comments/feedback regarding the survey may be added here:
Response
Count
3
answered question 3
skipped question 6

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Page 2, Q1. Name of Community/Communities Served:
1 Richmond Nov 24, 2011 2:04 PM
2 City of Clagary Nov 23, 2011 2:11 PM
3 Burnaby Parks Recreation ad Cultural Services Nov 17, 2011 2:20 PM
4 District of West Vancouver Nov 15, 2011 10:10 AM
5 Lower Lonsdale, North Vancouver Nov 8, 2011 1:54 PM
6 Corporation of Delta Nov 7, 2011 4:29 PM
7 Vancouver Nov 4, 2011 11:05 AM
8 District of Maple Ridge and the City of Pitt Meadows Nov 4, 2011 10:46 AM
Page 2, Q2. Number of Community Centres served (total):
1 7 Nov 24, 2011 2:04 PM
2 9 Nov 24, 2011 11:47 AM
3 180 Nov 23, 2011 2:11 PM
4 12 Nov 17, 2011 2:20 PM
5 2 Nov 15, 2011 10:10 AM
6 2 Nov 8, 2011 1:54 PM
7 3 Nov 7, 2011 4:29 PM
8 24 Nov 4, 2011 11:05 AM
9 5 Nov 4, 2011 10:46 AM
Page 2, Q3. Total Size/Population of Community/Communities Served (approx.)
1 1million Nov 23, 2011 2:11 PM

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Page 3, Q1. What is your overall mission statement or goal for your department? (Please type in space provided.)
1 The Diversity Services section works to elinimate barriers and ensure appealing,
livable and weel-managed recreation and cultural services for all Richmond
residents. By working with community groups, we develop opportunities for
people living with disabilities and those in financial need. We also work to
develop opportunities for all of Richmond's diverse cultural groups.
Nov 24, 2011 2:12 PM
2 To facilitate active lifestyles for people with disabilities Nov 24, 2011 11:50 AM
3 We work to improve the quality of life for all Calgarians through community
vitality, advocacy, education and prtection.
Nov 23, 2011 2:12 PM
4 ACCESS SERVICES Accessibility cultivates inclusivity by eliminating barriers
and creating social, physical and economic environments that enable all
residents to participate actively in the community. Inclusivity embraces and
values diversity in age, culture, disability, gender, language, marital status,
religion, sexual orientation, and socio-economic status. The Role of Access
Services To help make our programs, services and facilities accessible to all
members of the community, our goals are to: •Enhance personal health •
Improve the quality of our community members’ lives •Build family and
community; and •Grow and develop our children and youth Commitment
Community Services believes in building community programs and services that
meet the needs of everyone in our community. Our recreation programs and
facilities reflect our on-going pursuit of providing meaningful and inclusive
opportunities for people with disabilities. To do this we will: •Treat all people with
dignity and respect •Provide meaningful leisure experiences to people of all
ages with disabilities •Actively promote our services to people with disabilities;
and •Ensure that everyone with disabilities has the right to become involved in
recreation programs If you have any comments or feedback regarding
accessible and inclusive programs and services, please contact the Access
Coordinator. Financial Assistance Financial assistance is designed to ensure all
West Vancouver residents have equal access to recreation programs and
services regardless of their income. The program is available to individuals and
families whose financial circumstances make it difficult to pay the full fee for
programs and services.
Nov 15, 2011 10:15 AM
5 Our goal is to create high quality, accessible recreation and leisure opportunities
for all Vancouver residents.
Nov 4, 2011 11:07 AM
Page 3, Q2. What are the major responsibilities (i.e., populations served within your Access’ department?)
Check all that apply.
1 Low-income families, new immigrants Nov 24, 2011 2:12 PM
2 Neuro-sensory Disabilties Nov 24, 2011 11:50 AM

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Page 3, Q3. What services does your 'Leisure Access’ department provide? Select those that apply.
1 Recreation Access Card Nov 24, 2011 2:12 PM
2 information services, adapted equipment loans Nov 24, 2011 11:50 AM
3 Adapted/Integrated Programs Nov 4, 2011 11:07 AM
Page 3, Q4. Transfer of Function
1 individuals/family members/ and health professionals can (self)refer Nov 24, 2011 11:50 AM
2 These are the easiest ways into the subsidy or assistance programs, clients can
self-refer if they believe they meet the criteria
Nov 15, 2011 10:15 AM
3 Our system in informal Nov 4, 2011 11:07 AM
Page 4, Q1. Co-ordination of Volunteers: Who is responsible for ‘Volunteers’ in your Access department?
1 we have a dedicated staff person "Leisure Assistance Coordinator Nov 24, 2011 11:52 AM
2 The ACCESS Services Coordinator works with the Volunteer Coordinator, Child
Services Coordinator and Youth Services Coordinator... all have a role with
volunteers.
Nov 15, 2011 10:18 AM
3 Programmer who is responsible for adapted/Integrated programmers Nov 4, 2011 11:10 AM
Page 4, Q2. Does your Access department have a dedicated staff position for Volunteer
Recruitment/Management?
If yes, please indicate whether the position is full or part-time – and indicate ratio (e.g., 0.5 or half time position)
1 We hire a UVic Co-op Ed. student each semester to coordinate our Volunteers Nov 24, 2011 11:52 AM
2 Access Services Coordinator works part-time, Volunteer Coordinator position is
full-time, youth and child coordinators are full-time positions.
Nov 15, 2011 10:18 AM
3 Belong to AVRBC but not certified Nov 7, 2011 4:29 PM
4 Volunteer recuritment/training falls under the programs role. Nov 4, 2011 11:10 AM

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Page 4, Q3. For those who do NOT presently have an “Access Volunteer Coordinator/Program Assistant”
position, what 3 benefits would you see it having with your department?
1
1 Coordinate a vol. program to assist PWD Nov 24, 2011 2:19 PM
2 one on one support Nov 23, 2011 2:14 PM
3 Stronger communication Nov 4, 2011 11:10 AM
2
1 Coordinate a program to integrate new immigrant volunteers Nov 24, 2011 2:19 PM
2 increased invovlement Nov 23, 2011 2:14 PM
3 More resources spent on volunteers Nov 4, 2011 11:10 AM
3
1 Assist with Diversity Services initiatives Nov 24, 2011 2:19 PM
2 better expeience by participant Nov 23, 2011 2:14 PM
3 More supports for the participants who need it Nov 4, 2011 11:10 AM
Page 5, Q1. Attendant Policy: Do Volunteers or external support persons (including paid caregivers) receive
discounted or free services when accessing services?
1 When assisting a PWD, the attendant is admitted at no charge. Nov 24, 2011 2:22 PM
2 For the past 22 years we have issued a Leisure Assistant Pass to people with
disabilities who require assistance in order to access leisure services. The
person attending with the person with a disability who has a pass is provided
with free admssion. The person with a disability pays the regular admission. If a
person with a disability is economically disadvantaged them the programs
pertaining to that contituency kicks in as well.
Nov 24, 2011 12:00 PM
3 Anyone volutnteering to support a client receives a free ACCESS card to enter
any program offered at the recreation facilities we serve.
Nov 15, 2011 10:21 AM
4 We have an attendent fee policy, which is equal to 2 for the price of 1 Nov 4, 2011 11:21 AM
5 leisure access program Nov 4, 2011 11:09 AM

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Page 5, Q2. Partnerships: Does your Leisure Access Services department make use of community partnerships
in regards to Volunteers?
Please briefly describe the partnerships between your Access department and other community agencies as they
relate to Volunteers. (inter-agency, inter-city, government minis...
1 Linked in with Volunteer Richmond through City Volunteer Development
Coordinator. Linked with Volunteer Coordinators at Community Associations in
City Facilities.
Nov 24, 2011 2:22 PM
2 Inter-agency, volunteer bureaus, ministry, CLBC, etc Nov 24, 2011 12:00 PM
3 We work with Vancoouver Coastal Health, North Shore Multi Cultural Society
and have shared resources with North Vancouver, Burnaby and Vancouver.
(The list of partnerships that are our priority is currently in transition -- more
groups may be added at a later time.
Nov 15, 2011 10:21 AM
4 VCH and VPB have been trying to work on a system where we can share
volunteers/transfer resposbility and supervision of volunteers.
Nov 4, 2011 11:21 AM
Page 6, Q1. Software: Our Volunteer program makes use of the following software:
1 Samaratin Technologies Nov 24, 2011 2:27 PM
2 Filemaker pro Nov 24, 2011 12:09 PM
Page 6, Q2. Volunteer Criminal Record Check process:
Does your City/department provide reimbursement for Volunteers receiving a Criminal Record Check (if
applicable, payment may vary by jurisdiction)
1 No charge to volunteer, City and Community association pays Nov 24, 2011 2:27 PM
2 we have an arrangement with our local police departments that Criminal Nov 24, 2011 12:09 PM
3 Volunteers that receive ACCESS passes are normaly selected by the family and
the responsibility for the clients safety is the families responsibility. Others who
volunteer to work with children or other patrons would go through appropriate
criminal record check (note the criminal record check for people who work with
vulnerable populations is different than another criminal record check. All
volunteers and staff are responsible for the costs incurred.
Nov 15, 2011 10:24 AM
4 Only if they live within the City of Vancouver Nov 4, 2011 11:23 AM

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Page 6, Q3. Completion of Hours: Leisure Access Volunteers record their completed hours:
1 Online through Samaritan, Excel spreadsheets Nov 24, 2011 2:27 PM
2 submit a manula form if not e-savy Nov 24, 2011 12:09 PM
3 Are often resposible for documenting their own hours in a personal journal or
agenda
Nov 4, 2011 11:23 AM
Page 7, Q1. Roles: What are the roles of Volunteers as they apply in your department?
1 We are unable to provide the training for people to change or toilet. For those
client who require those services, the family would need to provide a trained
support worker... many hire their child's Special Education Assitant.
Nov 15, 2011 10:27 AM
Page 7, Q2. Commitment: What is the minimum time commitment asked for from Volunteers?
1 varies depending on the requests we get Nov 24, 2011 12:15 PM
2 Less then three months if working with special events or daycamps Nov 4, 2011 11:25 AM
Page 7, Q3. Exchange of Personal Information: Are volunteers permitted to share personal information (contact
information) with participants/clients whom they work with? Why or why not? If the answer is yes, please explain.
1 Our volunteers assist specific individuals. By exchanging contact information the
participant and the volunteer can notify each other directly about schedule
changes when necessary, particularly useful if changes are necessary on short
notice and occur outside of our office hours.
Nov 24, 2011 12:15 PM
2 Perferably in the presence of the client certainly with permission of the family or
client.
Nov 15, 2011 10:27 AM
3 Only if there is a mutual agreement to do so. Nov 7, 2011 4:29 PM
4 We allow some volunteers to exchange information (email address) if it helps
reduce a middle man.
Nov 4, 2011 11:25 AM
5 it is not encouraged but they can with the understanding that any meetings that
take place outside of the facility are not considered volunteer times or covered
under insurance etc
Nov 4, 2011 11:16 AM

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Page 7, Q4. Confidentiality Issues: Please describe the access that volunteers have to client’s personal
information, biography, diagnosis and history. Do your volunteers sign a Confidentiality agreement not to
disclose client information?
1 Access to information is limited but present in cases where history and
background are relevant. No to the agreement question.
Nov 24, 2011 2:33 PM
2 We only share the information necessary to for the volunteer to work safely and
effectively with the participant, and only with the consent of the participant.
Nov 24, 2011 12:15 PM
3 I explain to the families who are participating, exactly what information I am
sharing with the volunteers and any program instructors. All information that is
shared is to ensure the participate has a good experience and that the staff and
volunteers know what works and what does not work for that individual.
Nov 7, 2011 4:29 PM
4 At this moment volunteers do not sign a confidentiality agreement, this is
something we plan on introducing in 2012
Nov 4, 2011 11:25 AM
5 voluteers are given a brief hx of the person with personal information attached
and do have to sign a confidentiality agreement
Nov 4, 2011 11:16 AM
Page 8, Q2. Supervision: Do Volunteers receive supervision from staff while on duty? (Please Explain -
direct/indirect, staff person present, etc.)
1 Indirect and staff person always present. Nov 24, 2011 2:38 PM
2 Our volunteers support individuals on a 1:1 basis in a wide variety of locations in
both municipal parks and recreation facilities and the community at large.
Ongoing, supervision is not practical, although periodic observations do take
place. Both the participant and the volunteer have a contact number to reach a
staff person at any time 24/7.
Nov 24, 2011 12:24 PM
3 Volunteers are encouraged to meet with the staff before a program begins to
discuss posible adaptations and expectations. The level of supervision depends
on the program, certainly summer daycamp programs (often held outside)
require more supervision than a program held indoors in a community centre
setting where there are more staff to assist near at hand.
Nov 15, 2011 10:33 AM
4 Generally yes, espcially if the volunteer is helping an indiviual in a program
setting. However, if a volunteer is helping someone to attend the weightroom or
do excercises in the pool, a staff person may not realize that the volunteer is
there.
Nov 7, 2011 4:29 PM
5 Although there is no written job description volunteers are taken through an
orientation/training process then they shadow a staff/senior volunteer within the
program.
Nov 4, 2011 12:20 PM
6 Yes if it is in a registured program ie swimming lessons but no for 1:1 support ie
public swim etc
Nov 4, 2011 11:19 AM

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Page 8, Q3. Volunteer Orientation and Training
Please briefly describe the process of your Volunteer Orientation and Training.
1 Interests Availability Agency's philosophy and values Confidentiality Inclusion Nov 24, 2011 12:24 PM
2 safety, liability, customer service, specific training for activities Nov 23, 2011 2:17 PM
3 Duration depends on the need to know... summer camp training with staff and
volunteers is 2 days of training.
Nov 15, 2011 10:33 AM
4 Language Program opportunities Program information Access mandate
Information around adaptive equipment
Nov 4, 2011 12:20 PM
5 confidentiallity; roles and responsibilities expectations; adaptation;
communication with match
Nov 4, 2011 11:19 AM
Page 8, Q4. Appreciation and Recognition: How does your department recognize the work of Volunteers and
show appreciation? Please describe. Annual; seasonal or other?
1 Seasonal - summer event Nov 24, 2011 2:38 PM
2 Annual Volunteer BBQ Volunteer Profiles in newsletter e-mail acknowledgments
and thank-yous birthday cards
Nov 24, 2011 12:24 PM
3 minimal one on one basis Nov 23, 2011 2:17 PM
4 This is to be determined by the new Volunteer Coordinator. Since I have been
here the most common way to recognize volunteers has been to present them
with free passes to recreation facilities and programs.
Nov 15, 2011 10:33 AM
5 Seasonal thank you's, small gifts (passes to pitch and putt, gradens, pools) and
an annual appreciation party.
Nov 4, 2011 12:20 PM
6 seasonally with all vounteers from both communities Nov 4, 2011 11:19 AM

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Page 9, Q1. Top Benefits to Organization/Supported Individual/Volunteer:
What would you promote as the top benefits of volunteering…
for your organization/department…
1 community engagement, supporting community, Nov 24, 2011 2:45 PM
2 extending our mission Nov 24, 2011 12:26 PM
3 personal growth and skill development Nov 23, 2011 2:17 PM
4 An opportunity to provide accessible recreation programs to all people. Nov 15, 2011 10:36 AM
5 Intergration/inclusion of all Nov 4, 2011 12:22 PM
6 enhancement of community involvement - making a difference Nov 4, 2011 11:20 AM
for supported individuals…
1 inclusive environment, facilitate participation, adapt activities Nov 24, 2011 2:45 PM
2 providing them with access to their interests Nov 24, 2011 12:26 PM
3 ? Nov 23, 2011 2:17 PM
4 An opportunity to participate in recreation activities of their choice. Nov 15, 2011 10:36 AM
5 social opportunities Nov 4, 2011 12:22 PM
6 the ability to participate Nov 4, 2011 11:20 AM
for the volunteer…
1 letter of recognition, self fulfillment, future job opportunities Nov 24, 2011 2:45 PM
2 sharing interests with another person, gaining worthwhile work expereince,
helping professions career exploration
Nov 24, 2011 12:26 PM
3 personal growth and skill developkemnt Nov 23, 2011 2:17 PM
4 An opportunity to see our world through others eyes, an opportunity to be
generous and a sense of pride in giving of themselves to someone else. In
addition volunteering can emerse people in community and assist with English
language skills.
Nov 15, 2011 10:36 AM
5 awareness and sense of community Nov 4, 2011 12:22 PM
6 making a difference in someones ability to participate Nov 4, 2011 11:20 AM

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Page 10, Q1. Thank you for your participation in the Access Services Volunteer Strategy Survey. Please have a
final moment to fill out your details so that we may contact you with the results (December 2011).
Remember that supporting documents (e.g., your Volunteer Handbook, sample job/duty descriptions, ...
1
Name: Sean Davies Nov 24, 2011 2:52 PM
Position, Company: Coordinator, Diversity Services Nov 24, 2011 2:52 PM
Address 1: 6911 Number 3 Road Nov 24, 2011 2:52 PM
City/Town: Richmond Nov 24, 2011 2:52 PM
Province: BC Nov 24, 2011 2:52 PM
Postal Code: V6Y 2C1 Nov 24, 2011 2:52 PM
Email Address: sdavies@richmond.ca Nov 24, 2011 2:52 PM
2
Name: Doug Nutting Nov 24, 2011 12:28 PM
Position, Company: Executive Director Nov 24, 2011 12:28 PM
Address 1: 4135 Lambrick Way Nov 24, 2011 12:28 PM
City/Town: Victoria Nov 24, 2011 12:28 PM
Postal Code: V8N 5R3 Nov 24, 2011 12:28 PM
Email Address: dnutting@rivonline.org Nov 24, 2011 12:28 PM
3
Name: Kathy Sokolan-Oblak Nov 23, 2011 2:18 PM
Position, Company: City of Clagary Nov 23, 2011 2:18 PM
Email Address: prlskls@calgary.ca Nov 23, 2011 2:18 PM
4
Name: Riva Nelson Nov 15, 2011 10:39 AM
Position, Company: Access Serrvices Coordinator, Community Services, West
Vancouver
Nov 15, 2011 10:39 AM
Address 1: 2121 Marine Drive Nov 15, 2011 10:39 AM
City/Town: West Vancovuer Nov 15, 2011 10:39 AM

28 of 29
Page 10, Q1. Thank you for your participation in the Access Services Volunteer Strategy Survey. Please have a
final moment to fill out your details so that we may contact you with the results (December 2011).
Remember that supporting documents (e.g., your Volunteer Handbook, sample job/duty descriptions, ...
Province: BC Nov 15, 2011 10:39 AM
Postal Code: V7V 4Y2 Nov 15, 2011 10:39 AM
Email Address: rnelson@westvancouver.ca Nov 15, 2011 10:39 AM
5
Name: Melanie Josephs Nov 4, 2011 12:24 PM
Position, Company: Recreation Programmer, Access Services, VPB Nov 4, 2011 12:24 PM
Address 1: 4575 Clancy Loranger Way Nov 4, 2011 12:24 PM
City/Town: Vancouver Nov 4, 2011 12:24 PM
Postal Code: V5Y 2M4 Nov 4, 2011 12:24 PM
Email Address: melanie.josephs@vancouver.ca Nov 4, 2011 12:24 PM
6
Name: Petra Frederick Nov 4, 2011 11:21 AM
Position, Company: Maple Ridge/Pitt Meadows Parks and Leisure Services Nov 4, 2011 11:21 AM
Address 1: 11925 Haney Place Nov 4, 2011 11:21 AM
City/Town: Maple Ridge Nov 4, 2011 11:21 AM
Province: BC Nov 4, 2011 11:21 AM
Postal Code: v2x 6g2 Nov 4, 2011 11:21 AM
Email Address: pfrederick@mapleridge.ca Nov 4, 2011 11:21 AM

29 of 29
Page 10, Q2. Any other comments/feedback regarding the survey may be added here:
1 Some of the questions are difficult to answer if you do not have a dedicated
Leisure Access volunteer program. Diversity Services is part of the Community
Services Dept., not Parks and Rec. Parks and Rec works with vol coordinators at
all our facilities through Community Associations. We support their programs
and initiatives. We have tried to answer in a way that helps to answer some of
the questions as best as it fits the way that the survey is laid out.
Nov 24, 2011 2:52 PM
2 Very interested in your results. Nov 24, 2011 12:28 PM
3 Interested in your results, please forward! We're always interested in learning!
We are also going through restructuring and new policies to provide better client
service.
Nov 15, 2011 10:39 AM

SurveySummary_11302011

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