Presented the provided support for Two Products within a Quarter

1. ManageEngine Support
Quarterly Review

2. Agenda
Discussion on ADManager Plus
• Existing Details
• New Release
• Fixes
• Call Logged Details
Discussion on ADselfservice Plus
• Existing Details
• New Releases
• Call Logged Details
General Support

3. Product Name
ADManager Plus
ADSelf Service Plus

4. AD Manager Plus
License Type
Professional
Product Version
7.0.0
Build No
7054
Number of Domains
3
Number of Technicians
5
Latest Build No
7066

5. New Releases
Automation
Options to enable, disable
and delete the automations
as required.
User management
templates
Able to configure rules to
remove users from groups
with user management
templates.
Microsoft 365 management
Employee ID is automatically
assigned to Microsoft 365 users
being created through user
provisioning templates if Azure
AD is configured in ADManager
Plus

6. New Releases
ElasticSearch
ElasticSearch for backup
module is now available by
default with the product.
Manager User's Auth
Tokens.
Options to manage—add or
remove, the users' auth
tokens.
Traditional Chinese and
Korean language support
Besides English, ADManager Plus
is available in ten other
languages, viz., French, German,
Spanish, Italian, Chinese, Dutch,
Turkish, Arabic, Hebrew and
Japanese languages.

7. Fixes
01
Not being able to update to the
latest version of the product
using the service pack.
02
The version of
JQuery used is
upgraded to 3.5.1
for enhanced
security.
03
Cross site
scripting
vulnerabilities
reported by
Sean and
Hendrik Noben.
04
Not being able to
navigate to other
tabs in a user
creation template,
after clicking on its
Office 365 tab.
05
Password never expires users
report fetching incorrect data
when generated through the
report scheduler.
Recently deleted
users report
displaying the 'no
data available'
message when
generated through
the scheduler.
06 07
Error in displaying user
details while modifying
users using the Single
User Modification
feature

8. Call Logged Details

9. Sr. No Ticket ID Subject Solution Remarks
1
AD Manager Plus Tool
Migration From
Interglobe.com Server to
Indigo.in Server
Solution
Provided
Migration has
been completed
successfully on
20th Jul

10. ADSelf Service Plus
License Type
Professional
Latest Build No
6100
Build No
6004
Number of Domain Users
35000
Product Version
6.0

11. New Releases
Tomcat Server Bundled
The Tomcat server bundled
with the product has been
upgraded to version 8.5.57.
Archive Password
Protected
The ADSelfService Plus
database backup archives are
now password protected.
Support for SAML
Authentication
Support for SAML Authentication
as an MFA method in the
ADSelfService Plus mobile app
(both iOS and Android) for self-
service password reset and
account unlock.

12. Call Logged Details
2
1

13. Sr. No. Ticket ID Subject Status
1 Pull the reports from the portal
Solution Provided.
Awaiting for
response.
2 Interactive logon details
In follow up with the
customer for the
reported issue
3
Upgrading the Existing Build:5053 to
latest
Solution Given for
the queries
enquired

14. Support
Business Hours: Available 24x5 Monday through Friday
Service Pack: Cumulative collection of all workarounds, patches and bug
fixes resolved
Updates: Minor Release
Upgrade: Major Release
Workaround: Temporary Solution of the Problem
Note: Detail Support Document would be provided.

15. Thank You