This document provides a summary of Sunil Pun's skills, qualifications, and work experience. It outlines his education including a diploma in tool and die technology from Germany. It details his professional experience as a guard trainer for Sydney Trains, his previous roles as a guard and customer service attendant for City Rail, and other relevant work history. It highlights his skills in training, customer service, operations, and qualifications in rail operations.

1. SUNIL PUN
P O BOX,136
Moorebank, NSW, 1875 MOB 0410 559 630
SKILLS
 Sound thinking, learning, analytical, organising, decision making and problem
solving skills including negotiant and conflict resolution.
 Excellent oral and written communication skills, with the capacity to work from
both documented and oral instructions
 Sound learning ability and experience in retaining and applying the new
concepts.
 Proven customer service skills, related to the passenger services and rail
operations in the rail industry.
 Able to work as a member of a team, and work independently.
 Sound technical knowledge of Operation and management of multiple unit
Electric trains, and a sound mechanical aptitude complimented with
appropriate qualifications and professional memberships.
 Thorough knowledge and understanding of the working of a Sydney Trains
Network, Operations and Safe Working procedures.
 Possess most of the relevant rail Industry Qualifications like Electrical safety
Awareness, Track safety awareness and OH&S.
 Computer Literate with the ability and experience to use a PC.
 Understanding of OH&S and its application to Train operations
 Commitment to and capacity to implement EEO principles
 Commitment to Ethical practices.
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2. EDUCATION AND TRAINING
Certificate IV in Assessment and Workplace Australian Rail Training,
Training--Sep 2002 Petersham, NSW
Certificate III in Transport and Distribution Australian Rail Training,
Rail Operations--Mar 1999 Petersham, NSW
Repair and Upgrading of Personal Computers TAFE 1998
National Competency Certificate 1996 Forklift Truck
Tertiary 1986 4 Years Diploma in Tool and
Die Technology from a
German institution
High School Certificate 1978 Physics, Chemistry, Maths,
English
PROFFESSIONAL MEMBERSHIPS
GRAD. IE Graduate member of The Institution of Engineers-Australia since
1994
COMMENDATIONS
Working for Rail Corp, received Commendations for the following:
 Excellent customer service, 1998
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3.  Mentoring 3 Guard Schools, 2000
 Volunteering my services as a Language Aide during the Sydney Olympics,
2000
 Dedication and commitment to assist training coordinators with requests to
work overtime at short notice, 2004
 Providing weekend delivery of Training Support to Train Crew without any
notice, 2004 while working at Petersham Training College
RELEVANT WORK EXPERIENCE
Guard Trainer Sep2002 to present
Sydney Trains
This training role makes me responsible for imparting instructions to Trainee Guards
and Drivers both class rooms based and onboard revenue services. This is done in
accordance within the framework laid out by Sydney Trains. I am also responsible for
the safety of any other employee(s) placed under my care.
Another requirement of this role is to provide information upon request to assist all
Guards in the correct execution of their duties and provide coaching support when
required. This involves requests in writing and over the telephone at any time while
the guards are performing their duty. Due to the intensive involvement in all aspects
of training I am always learning new things, and able to retain this newly acquired
knowledge and apply while training at all times.
I am also conducting assessments of Guards and Trainee Drivers performance and
writing reports to certify them for various competencies in accordance with the
workplace standards. Providing feedback to the management is an integral role of
this position and most of it is done in writing by attesting the trainees log book.
In addition to this I am also involved in the process of developing Training strategies
in liaison with the Training Standards Unit, regarding training programs, organising
resources and staff for training exercises and other administrative work like
designing lessons to suit the individual needs of trainees in special circumstances.
This has developed my exceptional planning and organising skills to a high level.
My training role requires me to impart training in many subjects like Train Radio and
Communication protocols, Customer Service, Safeworking, Electrical Safety
Awareness, Train Operations, Rostering principles, Division and Amalgamation of
Railcars, Shunting, Fault Finding, Signal Recognition, Road Knowledge, Etc.
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4. While imparting onboard training I continually monitor the trainee for the safe
management of the operation of trains. Access the needs and level of competency of
the trainee and help them accordingly.
Manager Level 1 (Secondment) Jun 2004 to Dec 2004
(Training Position at Australian Rail Training, Petersham, NSW)
I was seconded to Australian Rail Training, Petersham the training facility of State
Rail Authority of NSW to train Rail Employees. I delivered Guard Training to new
train crews and Safety Refresher Training to Train Crews including Drivers, Station
Staff, Signallers & Train Controllers. Again my excellent learning skills and sound
communication skills helped me build a healthy rapport with my trainees. I used the
PC to prepare my lesson plans and write assessment tasks, other training aids and
enter the training outcomes electronically.
In this role I actively interacted with the relevant staff from Training and Development
division. My work involved planning and organising for the delivery of the lessons in
an easy to understand manner. I was travelling to various training locations and
delivering training during weekends and in shifts. I have also used the Driving
Simulators and the Virtual Reality Centre in my training programmes to simulate
different situations.
I up skilled and delivered training on a number of modules which include Track
Safety Awareness, Electrical Safety Awareness, Safeworking, Protection Officer
Class-1, Electric Train Running, Timetables, Rostering, Timekeeping, Conditions and
Awards, Customer Service, Workplace Communications, Code of Workplace
Standards, Environmental Awareness, and many more.
Guard Nov 98 to Sep 2002
Train Crewing, City Rail- State Rail Authority of NSW
As a Guard I was responsible for the safe operation of passenger trains by , making
onboard announcements, maintaining on time running, communicating with the train
crew assignment officers and network controllers, implementing Special Train
Notices, maintaining records of the journey, and advising the appropriate authority of
any unforeseen circumstances/happenings while enroute.
I also gave directions/information about City Rail Network, products and services,
luggage services, lost property services etc to my customers while on the platform in
addition to my normal duties.
In this role I was dealing with a large variety of clientele. As a Guard I exercised my
excellent customer skills to manage them onboard. Some of the groups are as
follows.
 School children.
 Sports fans travelling to or from a venue.
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5.  New Year crowds.
 Elderly people on excursions.
 Overseas and interstate passengers
Many situations occurred while working trains which took me out of the Crew
Compartment to take appropriate action and to exercise my problem solving and
decision making skills. For example attending to passenger disturbance and other
emergencies, assessing and addressing a violent situation, attending and organising
help for a sick passenger, assisting elderly and many more.
Given the extensive exposure to the general public and incidents quite often these
situations require immediate decision making skills and action. At the same time this
must be within the given framework as laid down by the Rail Corp.
Customer Service Attendant Class 1 (Competent) Dec 97 to Nov 98
Station Operations, City Rail-State Rail Authority of NSW
In this role I was providing effective customer service to City Rail customers on the
stations. This included manning passenger information desk and answering
passenger enquiries, answering telephones, distributing brochures relating to track
work or a special event, checking/selling tickets, assisting passengers with prams or
with limited mobility, etc.
I was also responsible for the station presentation which involved general cleaning of
the station premises and the care of plants in the garden beds on the premises.
Beside this I was also liaising with other stations, signal boxes, technicians, train
crew, and contractors.
While on this job I also performed higher duties as a Signal Panel Operator,
Assistant Station master, Bus Marshall and did other administrative tasks.
I also had an opportunity to address an emergency situation arising out of a bomb
threat where I was asked to take charge of the evacuation process.
Mail Sorting Officer Jun 97 to Dec 97
Australia Post, Waterloo, NSW
 Worked as a member of a team for the sorting of mail in the night shift.
Senior Technical Officer Mar94 to Mar 97
Lucas Heights Research Labs-NSW,
CSIRO Division of Radiophysics, Marsfield, NSW
CSIRO Division of Applied Physics, Lindfield, NSW
 Catered to the production requirements of scientists requiring prototypes for
nuclear projects, and providing technical know how to simplify the design and
manufacturing procedures.
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6.  Liaised with the research staff and sales representatives to select and order
metal cutting machinery and equipment.
 Located sources for procurement of materials, and responsible for installation
and commissioning of the machinery
Fitter Mar 92 to Jan 94
Johnson & Johnson Pty Ltd-Botany, NSW
 Worked as a Fitter on the bottling line for liquids, baby powder and gels
 As a member of the team I was responsible for the cleanliness of my
workstation to very high standards as required in the pharmaceutical industry
Assistant Engineer Sep 87-Feb 92
Mazda Motor Company (Truck Division), INDIA
 Managed 30 workshop personal performing various tasks
 Prepared rosters, allocated leave, conducted assessments, and developed
training programmes
 Assessed individual performance and took remedial action for individuals
performance not confirming to the required standards
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7.  Liaised with the research staff and sales representatives to select and order
metal cutting machinery and equipment.
 Located sources for procurement of materials, and responsible for installation
and commissioning of the machinery
Fitter Mar 92 to Jan 94
Johnson & Johnson Pty Ltd-Botany, NSW
 Worked as a Fitter on the bottling line for liquids, baby powder and gels
 As a member of the team I was responsible for the cleanliness of my
workstation to very high standards as required in the pharmaceutical industry
Assistant Engineer Sep 87-Feb 92
Mazda Motor Company (Truck Division), INDIA
 Managed 30 workshop personal performing various tasks
 Prepared rosters, allocated leave, conducted assessments, and developed
training programmes
 Assessed individual performance and took remedial action for individuals
performance not confirming to the required standards
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