Summer Internship Project on Impact of Academia Collaboration on Recruitment Process of HCL- Lucknow

SUMMER TRAINING REPORT
ON
“IMPACT OF ACADEMIA COLLABORATION ON RECRUITMENT
PROCESS OF HCL- LUCKNOW”
SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS
FOR THE AWARD OF THE DEGREE OF
MASTERS OF BUSINESS ADMINISTRATION
to
Dr. A. P. J. ABDUL KALAM TECHNICAL UNIVERSITY, LUCKNOW
FOR THE SESSION
2019- 2021
Goel Institute of Technology &
Management, Lucknow
UNDER THE GUIDANCE OF: SUBMITTED BY:
Ms. Vidushi Srivastava Sonali Agarwal
Assistant Professor, Roll No. 1903600700054
GITM, Lucknow MBA III Semester

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DEPARTMENT OF MANAGEMENT
GOEL INSTITUTE OF TECHNOLOGY AND MANAGEMENT
CERTIFICIATE BY DIRECTOR
This is to certify that the report titled “Impact of Industry- Academia Collaboration on
Recruitment Process of HCL- Lucknow” submitted to Dr. A.P.J. Abdul Kalam Technical
University, in partial fulfilment of the requirements for the award of the Degree of Master of
Business Administration, is a bonafide record of the project work done by Sonali Agarwal student
of Goel Institute of Technology and Management.
Dr. Rishi Asthana
Director, GITM

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DEPARTMENT OF MANAGEMENT
GOEL INSTITUTE OF TECHNOLOGY AND MANAGEMENT
CERTIFICIATE BY GUIDE
This is to certify that Sonali Agarwal bearing Roll No. 1903600700054 has completed required
duration of internship program during the month of October 2020- January 2021, at HCL Training
& Staffing Services Pvt. Ltd., Lucknow. And she has prepared this project report under my
guidance and supervision. This report has not been submitted to any other university or institution
for the award of any degree/diploma/certificate.
Ms. Vidushi Srivastava
Assistant Professor, GITM
(Project Guide)

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STUDENT DECLARATION
I undersigned, hereby declare that the Summer Training Project Report entitled “Impact of
Industry- Academia Collaboration on Recruitment Process of HCL- Lucknow” submitted in
partial fulfilment for the award of Degree of Master of Business Administration of Dr. A. P. J. Abdul
Kalam Technical University, is a bonafide record of work done by me under the guidance of Ms.
Vidushi Srivastava.
This project has not previously formed the basis for the award of any degree, diploma or similar
title of any university.
Sonali Agarwal
1903600700054

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ACKNOWLEDGEMENT
Presentation, inspiration and motivation have always played a key role in the success of any venture.
This Summer Training Project Report has helped me immensely in my overall development and has
also contributed in making more professional.
The internship opportunity I had with HCL Technologies, Lucknow was a great chance for
learning and professional development. Therefore, I consider myself as a very lucky individual as I
was provided with an opportunity to be a part of it. I want to convey my special thanks to my Team
Leader Mr. Sarthak Khare, who motivated and guided me throughout my internship and also
helped me in completion of this project report.
I am also highly indebted to Dr. Ashish Kaushal, Assistant Professor- L.P.C.P.S for his guidance
and constant supervision as well as for providing necessary information regarding the project & also
for his support in completing the project.
I also want to thank Ms. Vidushi Srivastava (Project Guide), Assistant Professor- Goel Institute
of Technology and Management and all my faculty members for their valuable suggestions and
feedbacks throughout this project.
Lastly, I would like to express my gratitude towards my parents & friends for their kind co-operation
and encouragement which helped me in completion of this project. Thanks to everyone who was a
part of this project in any manner.
Sonali Agarwal

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PREFACE
Project undertaken by students during their academic career helps them to improve their knowledge
as well as help them to enhance their skills and gain experience regarding various aspects. This
project report is a part of curriculum of Master of Business Administration Degree of A.K.T.U.
I did my summer training at HCL Technologies- Lucknow in Human Resource Department in
Recruitment and Selection Process. And during my internship I discovered that the whole process
of hiring of freshers at HCL- Lucknow through paid training and hiring program is only because of
lack of skilled candidates. And, even with that process, the turn up ratio of recruitment is quite low.
Hence, I decided to carry out this project to find out if the collaboration between Industry and
Academia can bring a positive impact on the recruitment and selection process at HCL- Lucknow.
In order to make the data and findings easily understandable, efforts have been made to present the
information in a simplified and organised manner. This project has been very much helpful in
gaining practical knowledge on various aspects which will be helpful for me in future. Further, the
findings and recommendations I believe will be beneficial to the organisation.

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TABLE OF CONTENT
A. PART I
1. COMPANY PROFILE................................................................................................................................ 01
2. HISTORY OF COMPANY.......................................................................................................................... 18
3. PERFORMANCE OF COMPANY .............................................................................................................. 21
4. STRUCTURE OF COMPANY .................................................................................................................... 26
5. SWOT ANALYSIS..................................................................................................................................... 30
B. PART II
6. INTRODUCTION ..................................................................................................................................... 36
7. OBJECTIVE OF THE STUDY ..................................................................................................................... 49
8. RESEARCH METHODOLOGY................................................................................................................... 51
9. DATA ANALYSIS AND INTERPRETATION ................................................................................................ 57
10. FINDINGS ............................................................................................................................................... 89
11. CONCLUSION ......................................................................................................................................... 93
12. LIMITATIONS OF THE STUDY ................................................................................................................. 96
13. RECOMMENDATIONS AND SUGGESTIONS............................................................................................ 98
14. BIBLIOGRAPHY..................................................................................................................................... 100
QUESTIONNAIRES

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EXECUTIVE SUMMARY
Lack of skill and will is what make us go on backfoot. Lucknow is a city of so many colleges delivering
graduates, which can easily be consumed by companies at entry- level jobs, but is it really that simple?
No, it is not. Rather the reality is, that these graduates lack industry knowledge and skills which is
highly needed for being an employee. Due to that top companies such as HCL in Lucknow started their
special training and hiring programmes, which train freshers and also help company in recruiting
skilled candidates at entry- level job roles.
But, then what’s the problem? The problem is that maximum students in Lucknow do not understand
the importance and requirement of such training also maximum population of Lucknow belongs to
middle class or lower middle class hence they strongly do not prefer to pay for such training and hiring
programs.
All of this makes it a big mess for HRs of HCL to hire freshers, the turn-up ratio is low and also because
of these issues students in Lucknow usually are running short on jobs. This is the main reason why I
thought to do this study. The objective was to find the impact of Industry- Academia collaboration on
recruitment process of HCL.
After conducting a systematic study, I found that such collaborations are highly needed and also both
college and the company would like to come together as it will only create a win-win situation for
every party involved with this. Such collaborations will definitely impact the recruitment process of
HCL- Lucknow.
Findings also show that the impact will be positive on every related entity and based on that the
suggestion for company is to collaborate with local colleges to create a job-ready pool of talent and to
decrease the cost and time of training, after this kind of collaboration.

Impact of Academia Collaboration on Recruitment Process of HCL- Lucknow
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COMPANY PROFILE

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HCL GROUP
Established in 1976 as one of India’s original IT garage start-ups, founded by Shiv Nadar, HCL is
a pioneer of modern computing with many firsts to its credit, including the introduction of the 8-bit
microprocessor-based computer in 1978 well before its global peers.
Today, the HCL enterprise has a presence across varied sectors that include technology, healthcare
and talent management solutions and comprises three companies – HCL Infosystems, HCL
Technologies and HCL Healthcare. The enterprise generates annual revenues of over US $9.9
billion global organization with over 153,000 professionals operating from 50 countries.
HCL is proud of its long, exciting journey where it has played a role at almost every inflection point
in the IT industry. It is also confident of scaling greater heights as it moves into the future.
Over the years, HCL has conscientiously set high business standards by way of providing
sustainable, world-class products, solutions and services; a feat that has helped the organization
touch the lives of millions with possibilities.
HCL operates in the fields of aerospace and defence; automotive; consumer electronics; energy and
utilities; financial services; government; independent software vendors; industrial manufacturing;
mining and natural resources; life sciences and healthcare; media and entertainment; retail and
consumer; oil and gas; telecom; public services; semiconductors; server and storage; travel;
transportation and logistics; and hospitality.
HCL Corporation currently has subset companies under its name, HCL Technologies, HCL
Healthcare and HCL Talentcare.

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HCL Technologies
HCL Technologies is a next-generation global technology company that helps enterprises reimagine
their businesses for the digital age. It’s technology products, services, and engineering are built on
four decades of innovation, with a world-renowned management philosophy, a strong culture of
invention and risk-taking, and a relentless focus on customer relationships. With a worldwide
network of R&D, innovation labs and delivery centers, and 159,000+ ‘Ideapreneurs’ working in 50
countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500
and 650 of the Global 2000. It offers an integrated portfolio of products, solutions, services, and IP
through their Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cyber-security,
Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises
reimagine their businesses for the digital age.
HCL Healthcare
HCL Healthcare, in affiliation with Johns Hopkins Medicine International, is the healthcare delivery
arm of HCL Group. Starting with the country's first nationwide networked multispecialty clinics,
HCL Healthcare aims to provide the whole continuum of care for chronic and acute diseases. HCL
Healthcare will offer unmatched patient experience and outcomes by adopting global best practices
for medical quality and training, using evidence-based treatments and integrating advanced
technology. HCL Healthcare is determined to be the trusted long-term care partner for people in
health or illness.
HCL TalentCare
HCL TalentCare is the newest business venture of HCL Corporation, the parent company of HCL
Technologies Ltd and HCL Infosystems. HCL TalentCare is a global talent-solutions company
offering integrated products and services to meet the growing demand for quality talent. Its focus is
to create development solutions that offer a career launch pad for students and a ready pool of
employable talent for enterprises in the IT, Banking, Insurance and Healthcare sectors. HCL
TalentCare is headquartered in Chennai.

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BRAND INITIATIVE
HCL aims to maximize potential of not only individuals but society at large. Therefore, it heavily
invests in promoting sports & music by providing platform to talented artists and athletes.
A. HCL for Sports: Sports is the backbone of many a life lessons such as realizing the true
meaning of competition, fair play, and sporting spirit. HCL, as a part of its community
initiatives, has taken it upon itself to promote sports and do its bit to inculcate a spirit of
sportsmanship in society.
B. HCL for Concerts:
▪ HCL Concert: The conservation and promotion of India’s art and cultural heritage
is very close to HCL’s heart. To this end, HCL has been organizing HCL Concerts
for 22 years now, dedicated to nurturing and promoting talent rooted in the glorious
heritage of Indian classical performing arts. Concerts under the umbrella of HCL
Concerts are organized in Delhi NCR, Lucknow, Nagpur, Madurai, Bengaluru and
Chennai in India, and New York and San Francisco in the US regularly throughout
the year. Over the years, more than 600 artists have graced this platform and have
contributed towards reinvigorating the Indian classical performing arts.
▪ HCL Music: Breakneck advances in technology are driving newer music
consumption patterns, with an overwhelming majority of listeners today streaming
their favourite music on their mobile phones. In keeping with these advances, HCL
has launched HCL Music, an audio streaming mobile application that marries the
power of digital distribution and access with the timeless traditions of Indian
classical music.
▪ HCL Digital Concerts: Driven by the vision of identifying, nurturing and promoting
the next generation maestros of Indian classical performing arts, HCL Digital
Concerts is a unique platform aimed at identifying talented and aspiring musicians
and providing them with an opportunity to showcase their talent through digital as
well as physical music concerts.

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C. HCL Jigsaw: At HCL, they believe in leveraging their strengths to maximize human
potential and help people and communities unlock possibilities to drive deeper impact. As
part of this philosophy, HCL consistently aims to bring innovations, break barriers and
reimagine solutions that not just enable individuals to emerge stronger but also lead to
transformative changes for society at large. A key step in this direction is that HCL empower
young individuals with 21st century skills that they can leverage to come up with innovative
solutions for real-world problems as they grow into leaders of tomorrow.
Given this, HCL’s pioneering new initiative – HCL Jigsaw aims to assess real-life
problem-solving skills in school students and create a community of young problems solvers
for our country and the world at large. A first-of-its-kind initiative, HCL Jigsaw covers
students in grades 6 – 9 from across the country with the goal of:
• Raising awareness on the importance of 21st century skills;
• Recognizing and rewarding students who have the potential to be tomorrow’s
leading problem-solvers; and
• Helping all participating students understand improvement areas so that they can
work towards developing these critical skills

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HCL TECHNOLOGIES
HCL Technologies
Formerly Hindustan Computers Limited
Type Public
Traded as BSE: 532281
NSE: HCLTECH
BSE SENSEX Constituent
NSE NIFTY 50 Constituent
ISIN INE860A01027
Industry IT services, IT consulting
Founded 11 August 1976; 44 years ago,
Founder Shiv Nadar
Headquarters Noida, Uttar Pradesh, India
Services Software development
Outsourcing
Consulting
Managed services
ABOUT HCL TECHNOLOGIES
HCL Technologies is a next-generation global technology company that helps enterprises
reimagine their businesses for the digital age. It’s technology products and services are built on four
decades of innovation, with a world-renowned management philosophy, a strong culture of
invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in
its many diversity, social responsibility, sustainability, and education initiatives. Through its
worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over
153,000+ ‘Ideapreneurs’ across 50 countries, HCL delivers holistic services across industry
verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.

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Enterprises across industries stand at an inflection point today. In order to thrive in the
digital age, technologies such as analytics, cloud, IoT, and automation occupy centre stage. In order
to offer enterprises, the maximum benefit of these technologies to further their business objectives,
HCL offers an integrated portfolio of products and services through three business units. These are
IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products and
Platforms (P&P).
HCL’s holistic Mode 1-2-3 strategy forms the backbone of these three business units to
help enterprises navigate the digital age with ease. It is the core aspect of their ‘Digital Enterprise
4.0’ focus – aimed at offering holistic services to their clients to meet the technology needs of their
present while readying them to be future-ready.
The company’s DNA of grassroots innovation, its ingrained culture of co-innovation, and
its tradition of going far beyond what is expected, to create customer value, clearly differentiates it
and gives it a distinct advantage in creating value for businesses in the digital and connected world.
HCL TECH’S APPROACH
1. IDEAPRENEURSHIPTM
At HCL, innovation is not just another word, it’s part of their organizational heritage and DNA -
a journey that began in 1976 and continues to power us ahead even today. The culture at HCL
Technologies – ideapreneurship™ as they call it - makes the license to ideate a distinctive
organizational capability. HCL see a grassroot movement that has rallied the entire organization
behind this innovation agenda, in a manner that leads to relationships that deliver value beyond
the contract to its customers. ideapreneurship™ - is based on the fundamental belief of inverting
the organizational pyramid and engaging, enabling and empowering the front line. This is because
HCL understand that they are best placed to appreciate and understand the customers’ business
and shape the roadmap to enhance the ‘value zone’ created in every interaction they have.

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2. RELATIONSHIP BEYOND THE CONRTRACT
In today's uncertain world, not even the best contract can capture what will change tomorrow. A
contract can only convert to business advantage through a value centric relationship. HCL belief
in the values of trust, transparency, flexibility and value-centricity, fuelled by its philosophy of
'Employees First', ensures the continued pursuit of its customers' best interests. Driven by its Mode
1-2-3 Strategy, HCL help clients reimagine their business in the digital age. This strategy is backed
by the ‘Relationship Beyond the Contract’ promise of 159,000+ Ideapreneurs who chase a shared
goal of improving HCL’s customers' business through everyday innovation and value addition
through alignment to business needs.
3. HCL’S MODE 1-2-3 STRATEGY
In a world of constant technology disruption, HCL Technologies helps its global clients map and
navigate their transformational journeys, fuelling them with emerging technologies such as cloud,
artificial intelligence, and data analytics. HCL Technologies’ unique blend of services and
products enables clients to achieve this transformation guided by the framework of HCL’s Mode
1-2-3 Strategy. The three modes can together play a role in a client’s overall strategy, or
individually contribute to an independent growth strategy.
VALUES CULTURE

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Mode 1: Core Services
HCL’s Mode 1 offers core services in the areas of Application Services, Infrastructure Services,
Engineering and Research & Development, and Digital Process Operations. These Mode 1
offerings enable HCL clients to become much more efficient and agile and, therefore, more
competitive in their industries. This is achieved through extreme automation, efficient delivery,
and operational agility. Mode 1 leverages clients’ current business and IT landscape by
consolidating a firm’s existing core, and identifying new ways to enhance that core with new
technologies.
Mode 2: Next-generation Services
HCL’s Mode 2 offerings help enterprises take the next digital leap through insight-based,
experience-centric, and outcome-driven integrated services that leverage next-generation
technologies. HCL Mode 2 offerings—Digital & Analytics, IoT WoRKS™ (Internet of Things),
Cloud Native services, and Cyber-security and GRC services—help its clients reimagine their
businesses to remain relevant and take advantage of opportunities in the digital age.
Mode 3: Products and Platforms
HCL’s Mode 3 offerings deliver innovative software solutions that help clients target specific
next-generation opportunities. Drawing on IP created both internally and through an ecosystem
of strategic partnerships, HCL’s scalable and ready-to-deploy software products and platforms
reduce the time for clients to become future-ready.
HCL’s Mode 1-2-3 strategy is truly a differentiating approach in today’s marketplace,
one that their clients are increasingly adopting. HCL is continuing to build and invest in its Mode
1-2-3 capabilities. This includes re-skilling of employees, and giving them the capabilities to
deliver the services and products that make HCL the partner of choice for its clients globally.

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SERVICES & PRODUCTS OF HCL TECHNOLOGIES
1. ENGINEERING AND R&D SEVICES
HCL Engineering and R&D Services (ERS) partners with global enterprises in accelerating product
development by leveraging the latest technologies, monetizing product services, and providing
immersive customer experiences.
It is one of the most valued broad-based global engineering service providers (ESPs). With over
four decades of experience in supporting customers in their digital transformation, HCL seamlessly
integrates with, and complements, customers’ product engineering and research and development
(ER&D) activities. HCL accelerate engineering across the product ecosystem, i.e., engineering,
manufacturing, supply chain and services. HCL help their customers improve Time to Profit by
maximizing Return on Innovation (RoI). Today, HCL is a thought leader in digital engineering
technologies as they provide
• Technology depth in new-age digital technologies such as I4.0, IoT, AI, AR / VR,
Autonomous vehicles, etc.
• Solutions-driven approach with 50+ solution accelerators across automation, analytics,
platforms, sustenance, etc.
• Flexible business models aligned to customer’s strategy such as outcome-based models, risk-
reward, co-innovation
Over the past decade, HCL’s engineering services has helped more than 330 organizations develop
and launch over 1,000 market-leading products across various market segments. Today, HCL works
with 65 of the top-100 R&D spenders in the world.
❖ Product Engineering Services: Organizations need a partner who can help them gain
a competitive edge by enabling them to take advantage of unprecedented innovation
opportunities while streamlining their product development life cycle operations to
create a resilient core. Having supported 1000+ successful product launches across

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domains for its customers, HCL brings the necessary engineering rigor to innovate,
design, build, test, upgrade, and scale complex next generation products and systems.
HCL works with customers and complements their Product Engineering efforts by
accelerating the adoption of new-age digital technologies, providing competencies and
talent at scale, and leveraging best practices from unrelated industries. HCL services
straddle the whole gamut of product life cycle management right from product
conceptualization to product design and development, and from product support and
sustenance to program management of specific processes such as release management
and test automation.
HCL’s Product Engineering services cover the whole spectrum from Software,
Mechanical, Hardware, and VLSI design to industrial design, product benchmarking,
and value engineering. Apart from helping customers in New Product Development
Initiatives (NPDI), HCL partner with them in re-engineering their products to meet
market demands in terms of cost, features, and performance.
❖ Platform Engineering Services: The Platform Economy is not just supporting
transactions; it has also opened doors to new revenue streams for organizations and has
orchestrated better customer experiences. HCL’s end-to-end Platform Engineering
services help its customers in achieving the best value from their engineering
investments in building, running, and maintaining their high-performance, secure, and
highly scalable platforms.
The digital disruption and the associated shift from monolithic to micro service-based
architectures, containerization, etc., have brought in both new opportunities and novel
engineering challenges for organizations. The new normal has made companies to work
on adoption of collaborative digitized engineering processes to accelerate platform
development, secure the digital and physical world, and automate the process across
PDLC and operations.

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❖ Operational Technology Services: Machines and shop-floor devices are now equipped
with sensors and actuators as part of digital transformation in manufacturing which can
communicate over the network using standard protocols. With advancement in cloud
computing along with areas such as artificial intelligence, robotics, augmented reality
and analytics, there is enormous potential for cyber-physical systems to improve
productivity in the production process and the supply chain. HCL Operational
Technology Services are aligned to address key industry requirements – Right from
effectively translating design intent from virtual world to manufacturing floor,
simulation & optimization of complex manufacturing processes, concurrent engineering
to compress time, improve productivity and flexibility to handle variance & volume.

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2. IT & BUSINESS SEVICES
HCL’s IT and Business Services (ITBS) segment has a comprehensive and mature suite of end-
to-end offerings to address the traditional and emerging transformation needs of large
enterprises. These constitute the most extensive offerings in the industry and are aligned to the
three critical building blocks of next-gen enterprises—Digital Foundation, Digital Business, and
Digital Operations.
Under these building blocks are their key capabilities and service offerings. Hybrid Cloud,
Digital Workplace, Unified Service Management and Cyber-security/Governance, and Risk and
Compliance are the offerings grouped under Digital Foundation, which is the evolution of their
industry-leading Infrastructure services. Consulting, Applications, Insights, and IoT are the
offerings under Digital Business. IT Operations, Managed Cyber-security Services (CSFC), and
Process Operations are the offerings under Digital Operations.
❖ Digital Foundation: The capabilities HCL offer as part of the Digital Foundation fall
under what they have traditionally called Infrastructure Management Services (IMS).
They are at the core of the enormous business transformation that enterprises are
enabling by adopting digital technologies. HCL IMS enables Global 2000 enterprises
and others to achieve their goals through multiple robust and scalable next-gen offerings.
Within the context of Digital Foundation, HCL offer an array of products and services
leveraging next-gen technologies:
▪ Hybrid Cloud Services
▪ Digital Workplace Services
▪ Next-gen Network Services
▪ Unified Service Management
▪ Cyber-security and GRC Services

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❖ Digital Business: Organizations worldwide are seeking to deliver superior customer
experiences and operational excellence. This necessitates reimagining the existing
business and technology architectures to create an adaptable, nimble, and modular core.
The change is being driven by the proliferation of APIs, microservices, low-code
platforms, DevOps, and by businesses substantially investing in Artificial Intelligence
and Machine Learning capabilities. This has resulted in the enhanced use of analytics as
a powerful means to attain business insights. HCL’s services portfolio under Digital
Business includes:
▪ Digital Consulting
▪ Applications
▪ Data and Analytics
▪ IoT WoRKS™
❖ Digital Operations: Operations determine how strategy and technology work together,
seamlessly and securely, to deliver maximum value across the functions. From product
development, planning, sourcing, manufacturing, warehousing, and logistics and
services, all functions—internally and externally—must work in unison. HCL’s Digital
Operations focus on digitizing and integrating processes across the enterprise, ensuring
they stay in harmony.
▪ Integrated IT Operations (IIOPS)
▪ Cyber-security Fusion Centers (CSFC)
▪ Process Operations
❖ Ecosystem Partnerships: Alliances and ecosystems play a key role in shaping HCL’s
offerings, enabling us to develop strong practices in alternative commercial and
consumption models, modernization of people skills, and an operational model driven
by IPs and products. HCL Tech have partnered with the world’s leading technology firms

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to create new and differentiated IPs and solutions to accelerate the digital journeys of its
customers.
❖ Automation and Innovation Labs: At HCL’s automation and innovation labs, they
incubate new concepts and apply the latest technologies to deliver breakthrough
solutions for the enterprises. HCL’s worldwide network of next-generation labs,
supported by its partner ecosystem, enables co-innovating with the customers to help
them in their digital transformation journey. These labs operate at the intersection of
business and technology to make innovation real and relevant for clients and their end
customers.
▪ Scale Digital Innovation Lab
▪ Cloud Native Labs
▪ Lab 21
▪ IoT CoLLABTM
▪ SDI Lab
▪ Fintech and Co-innovation Lab
▪ Networks Lab
▪ DRYiCE iControl Product Innovation Lab
▪ Digital Workplace Lab
3. PRODUCT AND PLATFORMS
The Products & Platforms segment comprises the HCL Software Division, Actian software,
ERX, and an IP partnership with DXC, which together account for a significant part of HCL
Mode 3 revenue. In addition, their Mode 3 portfolio of IP-led offerings includes DRYiCE
Software, HCL’s leading solution for enterprise automation and AI-based transformation
initiatives (whose revenue is classified under the IT & Business Services segment), and certain
IPs from their Engineering & R&D Services portfolio.

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❖ HCL Software: HCL Software is a division of HCL Technologies (HCL) that operates
its primary software business. It develops, market, sell, and support over 20 product
families in the areas of Customer Experience, Digital Solutions, Secure DevOps,
Security & Automation.
❖ DRYiCETM
: DRYiCE™ is a dedicated and rapidly growing organic software division
of HCL that delivers best-in-class implementations of AI for enterprises. HCL’s
exclusive products and platforms enable enterprises to operate in a leaner, faster, and
cost-efficient manner, while ensuring superior business outcomes.
❖ Actian: Actian has a well- rounded portfolio of products and solutions spanning data
management, integration, and analytics, activating the value of hybrid data for
enterprises in financial services, retail, telecommunication, media, healthcare, and
manufacturing.
❖ ERX: ERX is a division of HCL Technologies’ Products and Platforms business
segment focused on engineering innovative in-house IP, derived from well-established
expertise in delivering comprehensive digital platform engineering services and R&D
solutions across the end-to-end product life cycle of hardware and software. ERX is
chartered with building next-generation products in fast-growing markets centered on
AI/ML and connectivity, featuring a portfolio of offerings across Telecom/5G,
Enterprise Cloud, and Manufacturing/Industry 4.0 to enable enterprise clients to be
future-ready and capitalize on emerging opportunities.
❖ Banking Transformation Platform: HCL and DXC’s strategic partnership combines
the extended ecosystems of both partners to help customers with large IT infrastructure
and application portfolios modernize their legacy environments. Leveraging industry’s
most unique tools and solutions like DRYiCE and ALTASM, this partnership is helping
optimize & automate the customers’ environment significantly.

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HCL- TSS (TRAINING AND STAFFING SERVICES)
HCL Training & Staffing Services (HCL TSS) is a division subsidiary company of HCL
Technologies Limited created with a vision to provide trained & skilled workforce through its
multiple Training & Hiring Programs. Given the ever- increasing demand for quality talent within
HCL, there was a significant need to create a talent pool that would be equipped with the requisite
expertise, and will be technically and professionally prepared to join the highly specialized
workforce at HCL. Thus, was conceived the idea of HCL TSS, with the objective of becoming the
largest integrated talent-solutions company in India preparing skilled workforce for the future.
Recruitment experts have noted that the skill gap across industries is primarily an education issue –
one that creates a mismatch between what gets taught to aspiring students in institutions, and the
expectations awaiting them in the real-life job environment. HCL TSS creates the much-needed
bridge between deserving talent across the country and vacant jobs that are difficult to fill due to a
crisis of skills. HCL TSS‟s offers best-in class skill-based training programs for entry level job roles
across in HCL. Candidates interested to kick-start their IT career with HCL can apply for their fee-
based training & hiring programs. HCL TSS offers training programs for students who have
completed Class XII, Engineering Graduates/Post Graduates and Non- Engineering Graduates/Post
Graduates.

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HISTORY OF COMPANY

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FORMATION AND EARLY YEARS
In 1976, a group of six engineers, all former employees of Delhi Cloth & General Mills, led by Shiv
Nadar, started a company that would make personal computers. Initially floated as Microcomp
Limited, Nadar and his team (which also included Arjun Malhotra, Ajai Chowdhry, D.S. Puri,
Yogesh Vaidya and Subhash Arora) started selling tele-digital calculators to gather capital for their
main product. On 11 August 1976, the company was renamed Hindustan Computers Limited (HCL).
On 12 November 1991, a company called HCL Overseas Limited was incorporated as a provider of
technology development services. It received the certificate of commencement of business on 10
February 1992 after which it began its operations. Two years later, in July 1994, the company name
was changed to HCL Consulting Limited and eventually to HCL Technologies Limited in October
1999.
HCL Technologies is one of the four companies under HCL Corporation, the second company
being HCL Infosystems. In February 2014 HCL launched HCL Healthcare. HCL TalentCare is the
fourth and latest venture of HCL Corporation.
HCL Technologies began as the R&D Division of HCL Enterprise, a company which was a
contributor to the development and growth of the IT and computer industry in India. HCL Enterprise
developed an indigenous microcomputer in 1978, and a networking OS and client-server
architecture in 1983. On 12 November 1991, HCL Technologies was spun off as a separate unit to
provide software services.
HCL Technologies was originally incorporated as HCL Overseas Limited. The name was changed
to HCL Consulting Limited on 14 July 1994. On 6 October 1999, the company was renamed 'HCL
Technologies Limited' for "a better reflection of its activities." Between 1991 and 1999, the
company expanded its software development capacities to US, European and APAC markets.

20
HCL STORY: The journey of 44 Years!
1976: Foundation of HCL
6 engineers started a company,
led by Shiv Nadar, that would
make Personal Computers.
1978: Birth of Computers
HCL 8C was born, India’s first
indigenous computer. Built at the
same time as Apple.
1982: NIIT established
HCL started Computer education
to create a pipeline of skilled
workforce for IT industry.
1983: HCL invents RDBMS
Indigenously develops RDFBMS, to
help manage large volumes of
data.
1985: Introduces UNIX
Developed India’s first Unix
based computer, delivering multi-
platform capabilities to users.
1988: Symmetric Processor
Develops Magnum- a symmetric
multi-processor system, bringing
benefits of Unix to small business.
1995: Ties up with Nokia
Leveraging its vast distribution
network for Nokia to help build
the Indian Mobile Market.
1999: Made flying cheaper
Brings flexible pricing system to
Indian Airlines, making air travel
accessible to more people.
2000: Simplified Banking
HCL transformed the Indian
Banking Sector through
digitation.
2001: HCL set up first Global
Delivery Center
HCL emerged as a leading global
player in Remote Infrastructure
Management
2007: Builds RIM business
Providing remote backend
services, helping businesses focus
on their core competencies.
2016: HCL & IBM Partnership
Builds feature, functions on existing
platform & products, and hybrid &
public cloud SaaS platform.
2019: Biggest Indian Deal
with IBM
Buys select IBM software products
in the biggest IP deal worth $1.8
billion.
2020: 12+ Partnership with
Fonterra
Extended partnership with Fonterra
to bring its IT infrastructure under
one umbrella.

21
PERFORMANCE OF
COMPANY

22
HCL- AWARDS AND RECOGNITION
The following are the awards and recognition of HCL gained during FY18 (the financial year 2018):
➢ HCL SERV introduced EXACTO, which harnesses the latest innovations in AI, Machine
Learning and Computer Vision techniques that integrate seamlessly with Robotic Process
Automation to create differentiated solutions. EXACTO Honoured as "New Product of the
Year" for Artificial Intelligent and Machine Learning Solution in 2018 American Business
Awards.
➢ HCL positioned as a Leader in the Everest Group PEAK Matrix for Software Product
Engineering Services.
➢ HCL recognized as a leader in Everest Group report titled “Navigating from Front to Back
– Digital Services for Consumer Banking PEAK Matrix Assessment 2018 and Profiles
Compendium”.
➢ Everest Group names HCL Technologies as a Leader in Global Banking and Global Capital
Markets Applications Services.
➢ HCL continues to pioneer comprehensive next-generation software-defined infrastructure
(SDI) solutions. ‘Velocity’, HCL’s 360-degree SDI solution, achieves VMware Validated
Design 4.0 certification globally.
➢ HCL Business Services has been conferred with ‘Excellence in Automation’ award at the
‘CMO Outsourcing Excellence Awards 2017’ hosted by CMO Asia in Singapore.
➢ At the ‘2017 QA Financial European Software & App Awards’, HCL & Deutsche Bank
were jointly awarded under the category of ‘Regulatory Testing Project of the Year’, for
pioneering DevOps solution for FATCA compliance among European banks.
➢ HCL continues to be recognized for its best–in–class marketing & communications
practices. At the 2017 ‘Content Marketing Awards’ by the Content Marketing Institute,
HCL’s thought leadership publication, ‘Straight Talk’ won the top awards for its special
issues: ‘The Advance of Women in IT’ and ‘Financial Services’ under the ‘Best Use of

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Content in Account-Based Marketing’ and ‘Financial Services Publication’ categories
respectively.
➢ HCL was felicitated with gold awards at the 2017 Brandon Hall Group Excellence Awards
under the categories of:
▪ Best Advance in HR Data Analytics’ category for ‘New Employee Turnover &
Retention – Predictive Analytics’
▪ Best Inclusion and Diversity Strategy’ category for ‘Gender Diversity at HCL
America’
▪ Best Advance in Women's Leadership Development’ category for ‘Women's
Leadership Development Program’
➢ At the ‘National CSR Leadership Congress & Awards 2017’, presented by the World CSR
Congress, HCL Foundation has been conferred with ‘Best Innovation in CSR’ award for its
role in promoting a more sustainable and equitable society.
➢ HCL positioned as a leader in the Gartner Magic Quadrant for Data Centre Outsourcing and
Infrastructure Utility Services in Europe, 2017.
➢ HCL was recognized as ‘Star Performer of the Year’ in the CIS category for demonstrating
consistent performance across all four CIS segments, including ‘workplace services’,
‘private–cloud-enabled services’, ‘hosted private cloud services’ and ‘IT security services.’
➢ HCL Technologies recognized as a ‘leader’ in the IAOP Global Outsourcing 100TM
rankings for 2017, an annual listing of the world’s best service providers by the IAOP.
➢ HCL has been honoured with ‘Partner of the Year’ awards at the Dell EMC Global Partner
Summit – ‘2017 Dell EMC Americas Alliances Partner of the Year Award’, and ‘2017 Dell
EMC Global Alliances Growth Partner of the Year Award’, recognizing HCL’s growth and
commitment across the Dell EMC portfolio.
➢ HCL was recognized as the ‘best entry from outside the UK’ at the 2017 Marketing Society
Excellence Awards UK.

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➢ At the 2017 BMA B2 Marketing Awards, HCL was awarded for excellence in various
categories such as ‘Existing Customer Retention and Growth’; ‘Corporate Brand/Identity
Program’; ‘Digital Advertising’; ‘Social Media’; ‘Custom Publishing’; ‘Sports Marketing’,
and ‘Marketer of the Year’.
➢ The world’s largest association dedicated to those who develop talent in organizations –
Association for Talent Development (ATD) – honoured HCL with ‘2016 Excellence in
Practice Award’ for Career Development. HCL was awarded for its flagship social career
navigation platform – ‘Career Connect’, intended to develop individuals’ career path in line
with their aspirations.
➢ Aegis Graham Bell Award announced that HCL’s Platform for Acceleration of NexGen
Engineering Analytics (PANGEA) was chosen as the best in ‘Innovation in Data Science’
category.

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FINANCIAL HIGHLIGHTS
In FY20, HCL continued its strong performance and had INDUSTRY-LEADING GROWTH...
HCL’s industry-leading revenue growth, both organic and
inorganic, has been achieved while they maintained stable
operating margins. In FY20, HCL Mode 2 and Mode 3 revenue
– that derived from next-generation technologies such as digital
and analytics, IoT, cloud, and Cyber-security, as well as new
products and platforms – accounted for one-third of its revenue.
...making HCL the FASTEST GROWING LARGE TECHNOLOGY COMPANY globally over
the past four years.
Prateek Aggarwal
Chief Financial Officer

26
STRUCTURE OF
COMPANY

27
BOARD OF DIRECTOR
Shiv Nadar
Founder, HCL | Chief Strategy
Officer, HCL Technologies |
Prateek Aggarwal
Prateek Aggarwal
Roshni Nadar Malhotra
Chairperson, HCL Technologies
Shikhar Malhotra
Executive Director, HCL
Corporation
Robin Abrams
Director
R. Srinivasan
Director
Sosale Shankara Sastry
Director
S. Madhavan
Director
Thomas Sieber
Director
Nishi Vasudeva
Director
Deepak Kapoor
Director
DR. Mohan Chellappa
Director
Simon England
Director

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EXECUTIVE PROFILES
C. Vijaykumar
President & CEO, HCL
Technologies
Prateek Aggarwal
Prateek Aggarwal
Prateek Aggarwal
GH Rao
President, Engineering and
R&D Services (ERS)
Rahul Singh
President, Financial Services
Ajit Kumar
President, Applications & SI
Services Delivery
Anand Birje
Senior Corporate Vice
President, Digital & Analytics
Anoop Tiwari
Senior Corporate Vice President,
Digital Process Operations
Jagdeshwar Gattu
Senior Corporate Vice President,
Infrastructure Delivery, Americas
Anil Ganjoo
Corporate Vice President,
Telecom, Media & Entertainment
Apparao V V
Chief Human Resources
Officer
Ashish Kumar Gupta
Europe and Africa, Diversified
Industries
Darren Oberst
HCL Software

29
EXECUTIVE PROFILES
Hari Sadarahalli
ERS, Manufacturing, Medical,
and Transportation (MMT)
Prateek Aggarwal
Prateek Aggarwal
Kalyan Kumar
Corporate Vice President &
Chief Technology Officer, IT
Services
Maninder Singh
Cyber-security & GRC
Rajeev Nanda
Infrastructure Delivery, EMEA
& APAC
Rajiv Shesh
Engineering and R&D
Services
Sanjay Gupta
Corporate Vice President and
Program Director, New Vistas
Srimathi Shivashankar
Corporate Vice President and
Program Director, New Vistas
Sukamal Banerjee
Corporate Vice President, ERX
and IoT WoRKS™
Swapan Johri
Corporate Vice President, Asia
Pacific & Middle East
Vijay Anand Guntur
ERS, HiTech and
Communications
Arthur Filip
Executive Vice President,
Sales Transformation &
Marketing
Stellar Kim Tucker
Executive Vice President,
Corporate Development &
Strategic Initiatives

30
SWOT ANALYSIS

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SWOT ANALYSIS
A SWOT analysIs is a technique used to determine and define your Strengths, Weaknesses,
Opportunities, and Threats – SWOT. SWOT analyses can be applied to an entire company or
organization, or individual projects within a single department. Most commonly, SWOT analyses
are used at the organizational level to determine how closely a business is aligned with its growth
trajectories and success benchmarks, but they can also be used to ascertain how well a particular
project – such as an online advertising campaign – is performing according to initial projections.
1. Strengths: Strengths are things that your organization does particularly well, or in a way that
distinguishes you from your competitors. Think about the advantages your organization has over
other organizations.
2. Weaknesses: Weaknesses stop an organization from performing at its optimum level. They are
areas where the business needs to improve to remain competitive.
3. Opportunities: Opportunities are openings or chances for something positive to happen, but
you'll need to claim them for yourself! They usually arise from situations outside your
organization, and require an eye to what might happen in the future. They might arise as
developments in the market you serve, or in the technology you use.
4. Threats: Threats include anything that can negatively affect your business from the outside,
such as supply chain problems, shifts in market requirements, or a shortage of recruits. It's vital
to anticipate threats and to take action against them before you become a victim of them and
your growth stalls.

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SWOT Analysis of HCL Technologies
SWOT analysis of HCL Technologies analyses the brand/company with its strengths, weaknesses,
opportunities & threats. In HCL Technologies SWOT Analysis, the strengths and weaknesses are
the internal factors whereas opportunities and threats are the external factors.
SWOT Analysis is a proven management framework which enables a brand like HCL Technologies
to benchmark its business & performance as compared to the competitors and industry. As of 2020,
HCL Technologies is one of the leading brands in the IT & Technology sector.
Strengths in the Swot Analysis of HCL Technologies
1) Core Strategies
The company works on disruptive technologies like Analytics, Digitization, Cloud, Automation etc.
and these technologies are the core of any enterprise that wants to reinvent itself. HCL has developed
a strategy called HCL‟s Mode 1-2-3 strategy which is truly differentiating HCL technologies in the
market and is able to gain confidence from the clients. The company focuses on re-skilling, training,
and building capabilities to make the strategy future-ready.
2) Global Presence
The company operates out of 43 countries and has people from 140 nationalities working together.
HCL technologies have an extensive network of global delivery systems that work together to
provide extensive customer service to customers. The strategy to “Think Global, Act Local” has a
local interface based geo-adapted ecosystem. In Europe, HCL has developed capabilities in
Frankfurt and also in Northern Ireland and Germany. HCL also has capabilities in Malaysia, Japan,
and Singapore. The company is a huge conglomerate and is able to serve large accounts with the
help of its global presence.

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3) Strategic Alliances and Partnerships
The company has strategic alliances that have played a major role in driving the ecosystem-based
innovation of the company. The alliances with global technology vendors have helped HCL
technology create service offerings and solutions across industry verticals. The alliances have
helped the company accelerate time to market, reduce the risk of implementation and also the total
cost of ownership. HCL technologies also help the alliance partners to increase their revenue growth,
enhance their products and service offerings etc. The strategic alliance has helped HCL technologies
create a point of differentiation as well.
Weakness in the Swot Analysis of HCL Technologies
1) Competition
The main competitors of HCL technologies are Infosys, Wipro Technologies, and TATA
Consultancy Services etc. TCS and Infosys are two larger consultancy firms with revenue of $5.05
billion and $2.83 billion. HCL technologies have recently lost against Wipro to become the third
largest software service company in India. HCL Technologies said that it has signed 27
transformational deals with companies from the telecom, retail and financial services. The company
must implement strategic decisions to stay ahead of the competition.
2) Struggle to retain existing clients
In 2016, HCL technologies lost $1.5 billion worth of contracts resulting in the slowdown of the
revenue growth. This is due to the fact that the company was unable to cross-sell more services to
the customers and also the company’s old infrastructure maintenance contracts that are getting
overpowered by competitors like Amazon’s AWS and Microsoft Azure. The trend is worrying the
analyst so the company aims to seek to get the higher number of contract renewals.

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Opportunities in the Swot Analysis of HCL Technologies
1) Expected growth
HCL Technologies is expected to reach 9.5-11.5% in FY19. The company projected a profit of Rs.
2,540 for September and also a year-on-year rise of 16.10 percent. The company remains confident
of retaining this trajectory in the coming years. HCL has deep capabilities and mindset of innovation
and also a commitment to CSR, inclusion, and diversity and uses this to differentiate itself from the
marketplace.
2) Technology adoption
The adoption rate of new technologies is 10 times higher than the smaller business and it is expected
that by 2020, 86% of the companies which has more than 5,000 employees will adopt ground-
breaking technologies like IOT (Internet of Things), 64% plan to deploy edge computing, 64% will
adopt AI (Artificial Intelligence) and 56% will adopt block-chain enabled technology. Today, the
industry wants to move towards digitization and HCL technologies can leverage this opportunity for
its success and survival.
3) Engineering & Research
HCL technologies have development centres in over 30 countries and are embracing research-driven
digitization. The company has emerged as a global innovation and R&D organization. HCL
technology is strategic partners with 7 out of the top 10 OEMs of medical devices. The R&D centres
have helped HCL technology develop end-to-end customer engagement strategies, improve
experiences etc. With more investment in R&D, the company can become a next-generation
enterprise.

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Threats in the Swot Analysis of HCL Technologies
1) Risky Bets
The company’s strategy is pinned on investments worth $1.1 billion in licensing the IPs (intellectual
properties) from companies and plans to build products for the clients with it the problem is that
some of the IPs are very old and losing the share to the offerings provided by the rivals. For instance,
HCL acquired IBM’s Lotus Notes and the product is clearly losing relevance in today’s world.
Investment in legacy technology is not good for the future, HCL technologies need to invest in
technology that can secure its future.
2) Forex risks
HCL Technology may be reporting top and bottom-line growth but one factor that severely affects
its foreign exchange losses. The company has been constantly posting foreign exchange losses. HCL
Technologies has taken huge hedges a few years back which had adversely affected their foreign
exchange position and with rupee depreciating the losses are still pretty high. The company needs
to develop certain policies that help to average out the profit and losses from the foreign exchanges.

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INTRODUCTION

37
INTRODUCTION
In order to sustain in the money driven world and society, everyone needs pocket full of pennies,
and to earn it isn’t really simple. In India, there are some rigid common beliefs; one is education
leads to employment. Some educational institutions are actually working great towards supplying
job-ready talents to the industry, but is the situation same everywhere in India? The answer is “NO”.
According to HRD Ministry, India’s population of students in Higher Education is around 37.4
million in 2018-19. On other hand, according to India Skills Report by Wheebox, People Strong
and CII (2019); around 46.21% of Indian graduates are employable, quite obvious the rest are not
because of lack of skills. Students with degree but not skills are actually sailing off the ship without
a map. But it just not makes student hopeless, it also makes the work of HR more knackering and
challenging, hence, the whole recruitment and selection process becomes an uphill walk.
The entire process of recruitment and selection is very crucial, but to hire fresher is even tougher
not because of the process or policies of company but because of the lack of employable candidates.
Students these days are being taught only the theories written in textbooks, but they do not possess
skills and are far away from practical application of knowledge they have been given, and all this
contributes to the reasons behind the troubles being faced by HR Managers.
Going in depth of this, more realisations strike, screening and finding the right candidate is like
finding needle in a stack, the lack of skilled candidates makes it tough to fulfil the vacancies and to
add this is an even bigger issue, unskilled candidates that leads to unemployment.
Some companies tried and found solutions to address all the above-mentioned concerns, one of
which is an Indian Multinational Company, HCL Technologies. It came up with the model of hiring
wherein, they hire freshers on train and hire basis, i.e., they hire candidates who have potential to
learn or are trainable as per the company’s standard for training or for trainee role, and after giving
them training for a specific period of time they place them on proper CTC module.
HCL Technologies, Lucknow, started hiring freshers on this kind of module in 2015 and are running
it successfully till date. This whole process is named as HCL First Careers. This is basically a

38
training program for college graduates, after which it offers an assured job at India’s third-largest
IT company, HCL Technologies. However, this process also has many roadblocks, such as lack of
knowledge about importance of training, lack of insights into corporate world, economical
backwardness of maximum population in Lucknow, and more other reasons.

39
Recruitment
Recruitment is a process of finding and attracting the potential resources for filling up the vacant
positions in an organization. It sources the candidates with the abilities and attitude, which are
required for achieving the objectives of an organization.
Recruitment is a process of creating a pool of potential applicants for vacant job roles. Recruitment
process is a process of identifying the jobs vacancy, analysing the job requirements, reviewing
applications, screening, shortlisting and selecting the right candidate.
A good recruitment process can minimize the time involved in the searching, interviewing, hiring
and training. It can streamline these processes and make your search for viable candidates much
more efficient. It is very important to build a positive image to your customers, peers and
competitors.
Purpose of Recruitment
• Determine current and future needs: To determine the present and future needs of the
organization, with the combination of their plan and job analysis activities. This is one of the
most important objectives of recruitment.
• Increase in the job pool: To increase the pool of potential job candidates at the minimum cost.
• Assistance in increasing success rate: To help increase the success rate of the selection
process by reducing the visible number of under-qualified or exaggerated job applicants.
• Start identifying job applicants: Identifying job applicants and preparing for potential job
applicants will be a suitable candidate.
• Evaluate effectiveness: To evaluate the effectiveness of various recruitment techniques, all
types of jobs are the source for the applicants. This is the ultimate purpose of recruitment.

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Selection
The Selection is a process of picking the right candidate with prerequisite qualifications and
capabilities to fill the jobs in the organization. The selection process is quite lengthy and complex
as it involves a series of steps before making the final selection. The procedure of selection may
vary from industry to industry, company to company and even from department to department.
Every organization designs its selection process, keeping in mind the urgency of hiring people and
the prerequisites for the job vacancy.
Selection is a process of choosing the best candidates from the potential pool of applicants. It is a
negative process as it eliminates various candidates at every level to find the best candidate for that
particular job role.
Selection is an important process because hiring good resources can help increase the overall
performance of the organization. In contrast, if there is bad hire with a bad selection process, then
the work will be affected and the cost incurred for replacing that bad resource will be high.
Advantages of Selection Process
A good selection process offers the following advantages−
• It is cost-effective and reduces a lot of time and effort.
• It helps avoid any biasing while recruiting the right candidate.
• It helps eliminate the candidates who are lacking in knowledge, ability, and proficiency.
• It provides a guideline to evaluate the candidates further through strict verification and
reference-checking.
• It helps in comparing the different candidates in terms of their capabilities, knowledge, skills,
experience, work attitude, etc.

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Training
Training Process comprises of a series of steps that needs to be followed systematically to have an
efficient training programme. The Training is a systematic activity performed to modify the skills,
attitudes and the behaviour of an employee to perform a particular job. Training is an activity leading
to skilled behaviour, the process of teaching employees the basic skills they need to perform their
jobs.
In order to be capable of doing a job, or to enhance the skills or for overall development and career
advancement, training is very important for every individual.
Benefits of Training
The benefits of training can be summed up as:
• Improves morale of employees- Training helps the employee to get job security and job
satisfaction. The more satisfied the employee is and the greater is his morale, the more he will
contribute to organizational success and the lesser will be employee absenteeism and turnover.
• Less supervision- A well trained employee will be well acquainted with the job and will need
less of supervision. Thus, there will be less wastage of time and efforts.
• Fewer accidents- Errors are likely to occur if the employees lack knowledge and skills required
for doing a particular job. The more trained an employee is, the less are the chances of
committing accidents in job and the more proficient the employee becomes.
• Chances of promotion- Employees acquire skills and efficiency during training. They become
more eligible for promotion. They become an asset for the organization.
• Increased productivity- Training improves efficiency and productivity of employees. Well
trained employees show both quantity and quality performance. There is less wastage of time,
money and resources if employees are properly trained.

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RECRUITMENT AND SELECTION OF FRESHERS AT HCL,
LUCKNOW
HCL Technologies, Lucknow as per the needs hire freshers and experienced people, and has
different process of hiring for both. They hire freshers for entry-level job mainly through HCL TSS
i.e., on train and hire basis, and in case of experienced people they have all together a different
process. For freshers, HCL TSS basically provides training programs after successful completion of
which, one is hired in HCL Technologies at entry-level job role.
Training and Hiring Programs
Given the ever-increasing demand for quality talent within HCL, there is a significant need to create
a talent pool that will be equipped with the requisite expertise, and be technically and professionally
prepared to join the highly specialized workforce at HCL.
Recruitment experts have noted that the skill gap across industries is primarily an education issue –
one that creates a mismatch between what gets taught to aspiring students in institutions, and the
expectations awaiting them in the real-life job environment. HCL TSS (HCL Training & Staffing
Services) creates the much-needed bridge between deserving talent across the country and vacant
jobs that are difficult to fill due to a crisis of skills. HCL TSS’s offers best-in class skill-based
training programs for entry level job roles across in HCL. Candidates interested to kick-start their
IT career with HCL can apply for our fee-based training & hiring programs. HCL TSS offers
training programs for students who have completed their Class XII, Engineering and Non-
Engineering Graduation / Post-Graduation.
First Careers Program: HCL First Careers is a 360-degree assured job training program that is
aimed at new college graduates who are looking for the right first step for their global career in
technology and IT Services. The program trains you with the practical skills needed to be successful
in your first job.

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Techbee Program: Early Career Program is an exclusive job program for individuals looking for
full-time jobs after completing Class XII. Candidates undergo 12-month training for entry-level IT
jobs. On successful completion of training, candidates are employed in full-time jobs with HCL.
While working, candidates pursue their higher education with BITS, Pilani or SASTRA University.
TechBee enables students to earn right after school and makes them financially independent.
First Careers by HCL Technologies
HCL First Careers is an assured job training program that is aimed at new college graduates who
are looking for the right first step for their global career in technology and IT Services. The program
trains you with the practical skills needed to be successful in your first job. This includes both
technical and personality development skills. Candidates will learn from experienced professionals
how to develop themselves personally and professionally to be successful in their job. Training will
go beyond theory and focus on practical application for all-round success.
HCL First Careers Program is offered by HCL Training & Staffing Services (HCL TSS) which is a
division subsidiary company of HCL Technologies Limited. In the past few years, over 15000
candidates across the country have undertaken HCL Training & Hiring Programs and joined HCL
post their successful completion of the program.
HCL Training & Staffing Services offers the best-in-class, skill-based training programs for entry-
level job roles across HCL. Candidates are selected through a strict selection process with those
selected, undergoing rigorous training.
• Fresher Engineers- HCL First Careers program for Fresher Engineers is the launch pad for
entry-level job roles in HCL Technologies. During the 6-month job training at the end of
which a job is assured for those who complete the program successfully, candidates undergo
three months of Extensive Classroom Training (offered virtually) and three months of
Professional Practice Term where candidates get to work on live global projects in HCL
Technologies. The program goes beyond merely training – it opens viable career options

44
that accelerate professional growth in the IT industry. Students who successfully complete
the training program are employed in HCL Technologies.
• Fresher Graduates- HCL First Careers program for fresher graduates prepares them for
non-tech & enabling job roles for entry-level positions at HCL Technologies. During the
training period, candidates undergo virtual Extensive Classroom Training and Professional
Practice Term where candidates are given the opportunity to work on live global projects in
HCL Technologies. The Graduate Program has multiple career tracks and interested students
can select and choose the career option that is line with their expectations and future growth
plans.
TechBee – HCL’s Early Career Program
Contrary to general perception that you need a conventional graduate degree to get a job, HCL
TechBee’s Early Career Program is an exclusive job program for individuals looking for full-time
jobs after Class XII thereby making them financially independent. Candidates undergo 12 months
training for entry-level IT Services & Associate job roles. This is a hybrid training program focusing
on overall education and personality grooming of students making them job-ready.
On successful completion of training, candidates are employed in full-time jobs with HCL. While
working, candidates also have an option to pursue their higher education with BITS, Pilani or
SASTRA University. TechBee candidates earn a stipend of INR 10,000 during the internship and
start earning a salary in between INR 1.70 – 2.20 lakhs per annum, once hired by HCL.
Launched in 2016, this program is currently available in Noida, Lucknow, Madurai, Chennai,
Nagpur, Bengaluru, Vijayawada, and Hyderabad. Over 3000+ students have been benefitted since
the launch of the program.

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Career for Freshers at HCL Technologies, Lucknow
Established in 2015, HCL TSS Lucknow offers fee-based skill programs to students who have
completed their Class 12, UG, or PG in Science and Engineering domains. These students are later
absorbed by HCL Technologies at entry-level positions. It offers courses like HCL’s TechBee –
Early Career Program and HCL First Careers Program.
Training & Hiring Programs Eligibility
Program
Duration
For Class XII Pass outs XII pass outs only 12 Months
For Engineering Graduates
B.E./B.Tech/ MCA/
M.E./M.Tech/MSc (CS/IT)
6 Months
For Business Services Roles
All Non-Engineering Graduates &
Post Graduates
3 Months
HCL is proud to be an Equal Employment Opportunity and an Affirmative Action Employer and is
committed to the culture of Inclusion and Diversity. At HCL, we do not discriminate (and do not
tolerate any discrimination) on the basis of race, religion, sex, colour, age, national origin,
pregnancy, sexual orientation, physical ability, or any other characteristics. All employment
decisions, from hiring to separation, will be based on business requirements, candidate’s merit and
qualification, and in compliance with the local law.

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Process of Recruitment and Selection at HCL, Lucknow
Following is the process of selection for HCL First Careers program at HCL, Lucknow.
Application
Counselling
Screening
Aptitude Test
Technical Round V & A Round
HR Interview
Offer Roll Out

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▪ Application: The first step in the selection process is receiving application of candidates. For
this, candidates can apply in HCL- Lucknow through HCL Website or other job portals. Those
applications are received by the HR Team of HCL Lucknow.
▪ Counselling: After applying in HCL, a candidate goes for counselling. This counselling session
basically helps a candidate to know more about HCL Technologies, Career opportunities at
HCL Lucknow and about HCL First Careers Programs. A candidate gets complete knowledge
and information about the whole training and hiring program of HCL and also the complete
selection process, which keeps the process transparent and more reliable.
▪ Screening: After counselling, a recruiter of HCL screens or shortlists candidates. During this
recruiter checks credentials of candidates and if those credentials match with HCL’s
requirement, then the candidate becomes eligible for the next round.
▪ Aptitude Test: The HCL Aptitude Test, also known as Co-Cube Test, just like any other
aptitude test focusses on a candidate's mathematics, logical and verbal skills. Apart from this,
a section of Technical Ability is also asked to Freshers Engineer Program.
▪ Technical Round: After clearing Co-Cube Test, candidate of Fresher Engineer Program goes
for technical round. It is a round which tests technical knowledge of candidates through
technical test and technical interview.
▪ V & A Round: Candidates of Fresher Graduate Program, after passing co-cube test, go for
V & A Evaluation (Voice and Accent Evaluation) or the versant test, where their
communication skills are tested.
▪ HR Interview: After clearing all the previous rounds, candidate gives HR Interview. It serves
as an opportunity to know each other better. Recruiter asks questions to candidate and

48
understand his personality, thought process, career goal etc., also candidate gets a chance to ask
anything he wants to know about company, position, program or salary.
▪ Offer Roll- Out: Finally, after clearing all the rounds, an offer is rolled out with all the rules
and regulation. After acceptance of which candidate is all set for joining training and hiring
program.

49
OBJECTIVE OF THE
STUDY

50
OBJECTIVES OF THE STUDY
This study has following objectives:
➢ To find whether the training and hiring program used by HCL- Lucknow is the best solution
for hiring freshers.
➢ To find and analyse opinions of Students, Local Colleges of Lucknow and HRs of HCL-
Lucknow on Collaboration of Industry and Academia.
➢ To study and analyse about the impact of Industry- Academia Collaboration on Recruitment
Process of HCL- Lucknow.

51
RESEARCH
METHODOLOGY

52
Research Methodology
Methodology in research is defined as the systematic method to resolve a research problem through
data gathering using various techniques, providing an interpretation of data gathered and drawing
conclusions about the research data. Research methodology is the path through which researchers
need to conduct their research. It shows the path through which these researchers formulate their
problem and objective and present their result from the data obtained during the study period.
Research methodology is a way to systematically solve the problem. It may be understood has a
science of studying how research is done scientifically. In it we study the various steps that all
generally adopted by a researcher in studying his research problem along with the logic behind them.
This study is carried on in a proper planned and systematic manner. This methodology includes:
▪ Familiarization with the organisation
▪ Observation and collection of data
▪ Analysis of data
▪ Conclusions and suggestions based on analysis
RESEARCH PROBLEM
Every MNC needs employees who can perform as per their standard and norms. But, because of
education system and curriculum of most of the colleges of Lucknow, the candidates aren’t skilled
enough to directly place for job. Hence, every fresher need training to be ready to get onboard and
work as per the requirements of the organisation. HCL- Lucknow, because of this reason has training
and hiring program but maximum candidates/students of Lucknow, do not understand the
importance of training, the reason of training being paid and thus, do not want to get into paid train
and hire program, which is why the job of HRs of HCL becomes more tiring and tough.

53
Hence, the company and HR need a solution to find job-ready talent and also students need to
understand the importance of training and need to be more skilled oriented. Students might be ready
to pay if they understand the importance of training and also when they will be charged little less.
Also, company will be able to reduce the training fees if the candidates will be more skilled as per
their requirements.
For such a problem, collaboration of Academics and Industry may serve as a solution. Therefore,
this study aims to find out if the collaboration of Industry with Academics can result in a positive
outcome and solve the mentioned issue and raise the turn up ratio and create a better pool of
applicants.
HYPOTHESIS OF THE STUDY
A hypothesis is a tentative answer to a research problem that is advanced so that it can be tested. A
hypothesis is a specific statement of prediction. It describes in concrete (rather than theoretical)
terms what you expect will happen in your study.
Hypothesis for this study is:
“This study is designed to assess the hypothesis that the collaboration of Industry and Academia
will have a positive impact on recruitment process of HCL- Lucknow and will create a win-win
situation for company, students as well as for colleges.”
Thus, in this study the objective would be to find out if the above-mentioned hypothesis is true or
false, with supporting facts and figures. In order to test the hypothesis, the whole study is being done
in systematic and organised manner.

54
RESEARCH DESIGN
Research design is the framework of research methods and techniques chosen by a researcher. Here,
in this study, I have used Descriptive Research Design, which is theory-based method. It will not
make any changes in the variable or it’s environment. Its only aim is to know facts or behaviour or
response of the population on a specific event.
METHODS AND SOURCES OF DATA COLLECTION
Data collection is a process of collecting information from all the relevant sources to find answers
to the research problem, test the hypothesis and evaluate the outcomes.
Based on the nature and aim of this study, I’ve used both Primary as well as Secondary data.
i. Primary Data: Primary data is original and first-hand data. It is collected directly from
where the data originates. In this study, I have collected primary data through two main
sources:
❖ Survey: To get opinions and various related facts for this study, I conduct a survey,
for which an online questionnaire was made and circulated to three different group
of people, Students of Lucknow, Colleges of Lucknow and HRs of HCL- Lucknow.
❖ Observation: Some of the information in this report such as turn up ratio of training
and hiring program at HCL- Lucknow, problem being faced, etc are based on
observation while doing an internship with the organisation.

55
ii. Secondary Data: Secondary data isn’t a raw data. It is form of data which is already
available on company websites, in journals or in magazines, etc.
This report is dedicated to secondary information about company profile, process of
recruitment and selection of HCL- Lucknow, etc. I have collected secondary data from
various sources such as:
❖ Company Website
❖ Published Journals
❖ Articles on Internet
SAMPLING
Sampling is a process of selecting a subset or sample of a population that can represent the
characteristics and/or behaviour of the whole population.
➢ Universe: Universe is the whole population or focus group of study. In this study, the
Universe is Lucknow.
➢ Sampling Method: Sampling technique used is Convenience Sampling. It is a statistical
method of drawing representative data by selecting people because of the ease of their
volunteering or selecting units because of their availability or area access.
➢ Sample unit:
➢ Questionnaire 1 (For students)- Data is collected from students of Lucknow.
➢ Questionnaire 2 (For HRs)- Data is collected from HRs of HCL- Lucknow.
➢ Questionnaire 3 (For Colleges)- Data is collected from Faculty
Members/HODs/Training and Placement Coordinators/Directors of various college
of Local Colleges of Lucknow.
➢ Sample size:

56
i. Questionnaire 1 (For students)- Sample size is 80 respondents.
ii. Questionnaire 2 (For HRs)- Sample size is 10 respondents.
iii. Questionnaire 3 (For Colleges)- Sample size is 10 respondents. (1 respondent from
1 college)

57
DATA ANALYSIS AND
INTERPRETATION

58
DATA ANALYSIS AND INTERPRETATION OF STUDENT
SURVEY
1. Course curriculum of your College/University makes you job ready:
Table 1.1: Frequency and Percentage of the respondents (students)
Scale Frequency Percentage
Strongly Agree 9 11.3
Agree 23 28.7
Neutral 29 36.2
Disagree 14 17.5
Strongly Disagree 5 6.3
Total 80 100

59
Interpretation: From above data (Table 1.1) it can be inferred that 6.3%
students strongly disagree on the point that the course curriculum of their college makes them job
ready, 17.5% disagree, 28.7% agree and 11.3% strongly agree on the same point. But maximum
respondents that is 36.2% of students said that they are neutral, neither they agree not they disagree.
It is concluded that maximum students feel that their college/university curriculum does not make
them job ready completely but it does contribute in the making.
2. Training for freshers is essential to make them job ready:
Agree 25 31.3
Neutral 6 7.5
Disagree 1 1.2
Total 80 100

60
Interpretation: From above data (Table 1.2), it can be concluded that
maximum students i.e., 58.8% strongly agree that the training for freshers is important to make them
job- ready and 31.1% agree to it. Only about 2.4% respondent disagreed and approximately 7.5%
respondents were neutral. Conclusion is, approximately 90% students agree that training is
important for freshers.
3. Do you know about train and hire based hiring?
Yes 63 78.7
No 17 21.3
Total 80 100

61
Interpretation: From above data (Table 1.3), it can be concluded that
maximum respondents are aware or know about train and hire based hiring, as 78.7% respondents
said Yes, they know about train and hire based hiring and only 21.3% people said NO. But that also
means there are still many students who are not aware about train and hire based hiring.
4. Charging fees for training by companies is justifiable:
Agree 17 21.3
Neutral 32 39.9
Disagree 21 26.2
Total 80 100

62
Interpretation: From above data (Table 1.4), it can be deduced that only about
22.6% students are fine with the companies charging fees for training, and according to
approximately 37.5% respondents charging fees by companies for training is not justifiable. But
maximum respondents, i.e., about 39.9% respondents are neutral on this point.
5. If your college provides training or groom you as per the requirements of top MNCs, you
will like to take that training:
Agree 26 32.5
Neutral 2 2.5
Disagree 1 1.3
Strongly Disagree 0 0
Total 80 100

63
Interpretation: From above data (Table 1.5), it can be clearly deduced that
maximum students would like to attend the training provided by colleges as per the requirements of
MNCs, as 63.7% respondents strongly agreed to it and 32.5% respondent agreed to it. Only about
3.8% people were either neutral or disagreed to attend such training. Clearly, if the colleges start
giving training as per requirements of top MNCs, students will attend those training sessions.
6. Will you be comfortable to pay some extra fees for this kind of training given by college?
Agree 34 42.5
Neutral 22 27.5
Disagree 13 16.2
Total 80 100

64
Interpretation: From above data (Table 1.6), it can be concluded that. 6.3%
respondents strongly agreed to pay some extra fees for training given by college and around 42.5%
agreed to the same point, which clearly shows that around 48.8% respondents are ready to pay some
extra fees to college for training as per requirements of top MNCs. Also, according to above data,
we can conclude that around 16.2% respondents disagreed to pay extra fees for training and 7.5%
strongly disagreed. Rest 27.5% respondents were neutral.
7. Training in college campus will be effective and efficient for career as a fresher:
Agree 38 47.5
Neutral 2 2.5
Disagree 4 5
Total 80 100

65
Interpretation: From above data (Table 1.7), it can be concluded that. 43.8%
strongly agreed to the point that the training in college campus will be effective and efficient for
career as a fresher and 47.5 agreed on same. Only around 5% disagreed and 1.2% strongly disagreed
on the same point, rest 2.5% were neutral. The conclusion is that students in Lucknow clearly feel
that training in college campus will be effective and efficient for their career as a fresher.
8. Collaboration of your college with top MNCs will benefits your career:
Agree 19 23.8
Neutral 5 6.3
Disagree 1 1.2
Total 80 100

66
Interpretation: Above data (Table 1.8), shows that maximum respondents
(68.8%) strongly agreed on the point that the collaboration of their college with top MNCs will
benefits your career and even 23.8% agreed and 6.3% were neutral. Only 1.2% disagreed. So, clearly
students feel that collaboration of their college with top MNCs will be beneficial to their career.

67
9. Doing a live project based on the industry skills taught to you during these kinds of
collaborations will accelerate you career:
Interpretation: Above data (Table 1.9), shows that 60% respondents strongly
agreed to the mentioned point and 33.8% agreed. And around 5% were neutral and 1.2% were
disagreed. Hence, it can be concluded that maximum students agreed that doing a live project based
on the industry skills taught to them during such collaborations will accelerate their career.
Strongly Agree 48 60
Agree 27 33.8
Neutral 4 5
Disagree 1 1.2
Total 80 100

68
10. Which company do you want to join in Lucknow?
Interpretation: From above data (Table 1.10), it can be concluded that 35%
respondents would like to join HCL in Lucknow, 32.5% wants to join TCS, 6.3% wants to join
BYJUS and rest 26.2% wants to join other companies.
HCL 28 35
TCS 26 32.5
BYJUS 5 6.3
Others 21 26.2
Total 80 100

69
DATA ANALYSIS AND INTERPRETATION OF COLLEGE
SURVEY
1. Does your college have a training and placement cell?
Table 2.1: Frequency and Percentage of the respondents (colleges)
Interpretation: Table 2.1 and the above graphs clearly show that out of 10, 9
colleges of Lucknow said that they have a separate cell for training and placement in their college,
i.e., 90% colleges have T&P cell and 10% colleges don’t have.
Yes 9 90
No 1 10
Total 10 100

70
2. According to you, course curriculum of your college/university make students job-ready:
Interpretation: Table 2.2 and the above graphs clearly show that according to
approximately 50% colleges feel that their course curriculum makes student job ready, among which
30% strongly agreed and 20% agreed. Whereas, 30% colleges were neutral, 10% disagreed and 10%
strongly disagreed on the same notion.
Strongly Agree 3 30
Agree 2 20
Neutral 3 30
Disagree 1 10
Total 10 100

71
3. According to you how much percentage of students of your college are job ready right
after completion of their U.G./P.G.?
Interpretation: From above Table 2.3, we can conclude that, according to 30%
colleges/universities of Lucknow their above 80% students are job ready right after U.G./P.G., and
as per 50% of them their 50%- 80% students are job ready right after U.G./P.G. and rest 10% said
their 20%- 50% students are job ready right after completion of their graduation or post-graduation.
Above 80% 3 30
50%- 80% 5 50
20%- 50% 2 20
Below 20% 0 0
Total 10 100

72
4. Do you think right training and grooming as per industry standards will make students
more employable?
Interpretation: From above Table 2.4, we can conclude that, according to 80%
colleges/universities of Lucknow, they strongly agreed that right training and grooming as per
industry standard will make students more employable and 20% agreed on the same point. And none
of them disagreed.
Strongly Agree 8 80
Agree 2 20
Neutral 0 0
Disagree 0 0
Total 10 100

73
5. Would you like to collaborate with companies for making your students job ready?
Interpretation: From above Table 2.5, it can be deduced that, 50%
colleges/universities of Lucknow strongly agreed to collaborate with companies to make their
students job ready, 40% agreed and 10% neither agreed nor disagreed. But no one disagreed to
collaborate.
Strongly Agree 5 50
Agree 4 40
Neutral 1 10
Disagree 0 0
Total 10 100

74
6. Do you think such kind of collaboration between your college and companies will benefit
your college?
Interpretation: From above data, it can be deduced that, 60% respondents
strongly believe that the collaboration between their college and companies will benefit their college
and 40% believe in the same notion. Hence, according to colleges of Lucknow their collaboration
with companies will benefit them.
Strongly Agree 6 60
Agree 4 40
Neutral 0 0
Disagree 0 0
Total 10 100

75
7. Training students as per requirement of top MNC’s will raise the placement rate of college:
strongly agree that training students as per the requirements of top MNCs will raise the placement
rate of college and 30% agreed on the same notion and none disagreed. Hence, according to colleges
of Lucknow training students as per the requirements of top MNCs will definitely contribute in
increasing placement ratio of college.
Strongly Agree 7 70
Agree 3 30
Neutral 0 0
Disagree 0 0
Total 10 100

76
8. Training along with regular course is possible and manageable:
strongly agree that training along with regular course is possible and manageable and 70% agreed
on the same notion and none disagreed. Hence, according to colleges of Lucknow training along
with regular studies is possible and manageable.
Strongly Agree 3 30
Agree 7 70
Neutral 0 0
Disagree 0 0
Total 10 100

77
9. Do you think such collaboration will contribute in overall development of your students?
Interpretation: From Table 2.9, it can be inferred that, 80% colleges strongly
agree that such collaboration will contribute in overall development of their students and 20%
agreed for the same. Hence, according to colleges/universities of collaboration of Industry and
Academia will definitely contribute in overall development of their students.
Strongly Agree 8 80
Agree 2 20
Neutral 0 0
Disagree 0 0
Total 10 100

78
10. Do you think such collaborations will help in development and upliftment of education as
well industrial sector of the nation?
Interpretation: From Table 2.10, it can be inferred that, 80% colleges strongly
agree that such collaboration will help in development and upliftment of education as well industrial
sector of the nation and 20% agreed on the same point. Hence, according to colleges such
collaboration will contribute in development and upliftment of education as well as industrial sector.
Strongly Agree 8 80
Agree 2 20
Neutral 0 0
Disagree 0 0
Total 10 100

79
DATA ANALYSIS AND INTERPRETATION OF HCL- HR
SURVEY
1. Do you have separate recruitment process for freshers and experienced people?
Table 3.1: Frequency and Percentage of the respondents (HRs)
Interpretation: From Table 3.1, we can conclude that all the HCL- Lucknow
has a separate recruitment process for freshers and experienced, as 100% HRs of HCL- Lucknow
said that.
Yes 10 100
No 0 0
Total 10 100

80
2. On what major basis you hire freshers?
Interpretation: From Table 3.2, it can be inferred that, 6 HRs of HCL-
Lucknow, said that they hire freshers majorly on Qualification basis. 20% said Knowledge, 10%
said Skills and 10% Learning Ability.
Qualification 6 60
Knowledge 2 20
Skills 1 10
Learning Ability 1 10
Total 10 100

81
3. Maximum students are job ready right after their graduation or post-graduation:
Interpretation: From Table 3.3, it can be inferred that, 50% HRs of HCL-
Lucknow were neutral on point that maximum students are job ready right after their U.G. or P.G.,
30% agreed, 10% disagreed and 10% strongly disagreed. The conclusion is maximum HRs of HCL-
Lucknow neither agree nor disagree on the asked notion.
Strongly Agree 0 0
Agree 3 30
Neutral 5 50
Disagree 1 10
Total 10 100

82
4. How much are you satisfied with the quality of pool of applicants you get?
Interpretation: From Table 3.4, it can be inferred that, 60% HRs of
HCL- Lucknow are satisfied with the quality of pool of applicants they get and 40% of them
are neutral i.e., neither satisfied nor dissatisfied.
Strongly Satisfied 0 0
Satisfied 6 60
Neutral 4 40
Dissatisfied 0 0
Strongly Dissatisfied 0 0
Total 10 100

Summer Internship Project on Impact of Academia Collaboration on Recruitment Process of HCL- Lucknow

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