Ed Placencia has accomplished much in his role at Toyota Financial Services' Enterprise Compliance Department from 2011-2014. Some highlights include managing regulatory compliance testing of all 30 dealer sales offices within 12 months in 2014, expanding his responsibilities to include privacy, insurance, and sanctions compliance. He also hired consultants and additional staff, presented at an innovation fair, tested account servicing compliance, and served on the corporate policy review panel. Earlier he established the department's first compliance testing and monitoring function and coordinated several complex consumer refund campaigns.

1. ED PLACENCIA’S SUMMARY OF ACCOMPLISHMENTS
AT TOYOTA FINANCIAL SERVICES – ENTERPRISE COMPLIANCE DEPT.:
2014:*
 December:
o Managed the completion of regulatory compliance testing of all 30 TFS
Dealer Sales & Service Offices (DSSOs) in only a 12 month period, which
was a first for TFS;
o Responsibilities were further expanded to include providing technical
guidance to colleagues testing Toyota Motor Insurance Services activities;
o Responsibilities were again expanded to include providing technical guidance
to colleagues responsible for testing issues pertaining to Privacy & OFAC
matters;
 November: Sourced and hired consultants from Crowe Horwath to assist in testing
Account Servicing activities;
 October: Hired and trained a second FTE to assist in testing Account Servicing
activities;
 June: Selected to present at the company’s annual “Innovation Fair;” Topic:
“Compliance Self-Service.” In conjunction with TFS’s Business Intelligence Dept.,
developed a ‘Dash Board’ tool that allowed my Testing & Monitoring team to directly
select samples for transaction testing purposes.
 May:
o Duties were expanded to include testing Account Servicing activities at TFS’
three Customer Service Centers that service 2.25 million retail customers;
o Oversaw a test of the departmental Business Continuity Plan;
 April: Included in the TFS Corporate Policy Review Panel; Corporate Policies were
the foundations on which all other TFS policies and procedures were based.
*Especially noteworthy in that these were achieved within the extremely
challenging context of TFS announcing on April 28, 2014 that after 50+ years of
being in Torrance, CA, it would soon commence the incremental process of
relocating to Plano, TX.
2013:
 Took the initiative to revise the Credit Origination testing approach so that in a 12
month period all 30 TFS DSSOs were tested for compliance to selected CFPB and
state high risk requirements;
 Responsibilities were increased to include hiring and training one FTE;
 Coordinated the completion of a second complex consumer refund campaign.
2012:
 Completed several compliance reviews of TFS DSSOs— solo;
 Coordinated the completion of a second complex consumer refund campaign.
2011:
 Began to establish and build-out the first ever Testing & Monitoring regulatory /
policy compliance function, which oversees all TFS consumer credit / funding
activities, in a business culture that was not familiar with one;
 Coordinated the completion of a complex consumer refund campaign;
 Developed the department’s first ever Business Continuity Plan.