This document provides information about various student support services available at the IOE (Institute of Education). It discusses services like disability and wellbeing support, international student support, accommodation assistance, student funding and welfare, and access to University of London career and student services. Students can contact the IOE Student Support Centre for information, advice, and assistance regarding these various support offerings.

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IOE
Student
Support
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usage guidelines.

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Helping you to do the best you can do
We are here to work with you and give you information, advice and
support so that you can get the most out of your course at the IOE. You
can contact us before your course and during your course for the
following:-
• Information and Advice
• Student Funding and Student Welfare
• Disability and Wellbeing Support
• International Student and Accommodation Support
• University of London Services (Careers and Student Central)
www.ioe.ac.uk/studentinformation

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Visit the
Student
Support Centre
for information
and advice

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Student Support Centre
enquiries@ioe.ac.uk
Tel: 020 7612 6100
Ask us a question - our friendly team is happy to
help.
You can find Student Support services, Admissions and
Exams in the Student Support Centre.
You can get council tax exemption certificate, statements,
student oyster card, rail cards (subject to eligibility).

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Council Tax Exemption Certificate
What do I get?
A stamped certificate which you will need to give to your local authority.
For further information please go to Council Tax - GOV.UK .
Who is eligible?
You are eligible if you are enrolled with the Institute on a full-time course of
study, which exceeds 21 hours a week for a minimum period of 24 weeks.
How do I apply?
You can contact enquiries@ioe.ac.uk or request your certificate from the
Student Support Centre. If you are unsure about your eligibility please
contact us.

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Rail card discount
What do I get?
Save 1/3 on rail fares throughout Great Britain. You can buy a 1-year or 3-year card. For
terms and conditions and restrictions, please visit the website: www.16-
25railcard.co.uk/using-your-card/faqs/ You can link to your pay as you go oyster card and
get a third off off-peak travel on the tube and overground.
Who is eligible?
Anybody between 16 and 25 years old and mature students over 26 in full-time study.
How do I apply?
It costs £30 and applications can be made online or at rail stations.
If you are a mature student you will need to bring in the application form along with a
passport sized photo for us to sign and stamp.
Please visit the 16-25 Railcard website: www.16-25railcard.co.uk

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Oyster
What do I get?
The 18+ Student OysterCard gives you 30% off the price of adult-rate Travelcards
and Bus & Tram Passes.
Who is eligible?
You need to be 18 years or over, live at a London address, fully enrolled and on an
eligible full-time course.
Part-time students who are also in receipt of university financial assistance fund
may be eligible as well, please email enquiries@ioe.ac.uk to check.
How do I apply?
The 18+ Student OysterCard costs £10 and applications are done online on the
Transport for London website: www.tfl.gov.uk/fares-and-payments/students-and-
children/18-student

8. Section/Chapter dividers
Use this page to break up sections of your presentation.
You may place images here, but do not stretch images to try and fill this space. If
the image is too large scale down the image by hovering your mouse over any of
the four corners and scaling down. If the full image only fits some of the space,
scale up using the ‘alt’ key and crop the image to the slide.
Pease refer to the PowerPoint usage guidelines for more information as well as
view the examples created in this template.
Student Funding
and Welfare

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Student Funding
studentfunding@ioe.ac.uk Tel:0207 612 6119 or 0207 911 5457
Talk to us for information and advice about student funding for undergraduate
and teacher training courses.
We work with Student Finance England, National College of Teaching and
Learning and the Department of Business, Innovation and Skills to release
your funding.
•Tuition fee loan (Full-time and part-time students)
•Maintenance loan and grant (Full-time students only)
Some PGCE courses also attract a Teacher Training Bursary.
Please see our website for more guidance.
www.ioe.ac.uk/studentfunding

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Student Welfare
Bridie Woods b.woods@ioe.ac.uk
Tel: 020 7612 6112
• Confidential advice for any students with welfare concerns.
• Financial advice and assistance including complex Student Finance
England issues, government grants for students with families on low
incomes, child tax credits, income-related benefits for eligible students
and single parents.
• Health services, counselling, childcare, interruptions to your course.
www.ioe.ac.uk/additionalsupport

11. Section/Chapter dividers
Disability and
Use this page to break up sections of your presentation.
Wellbeing
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the four Support
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scale up using the ‘alt’ key and crop the image to the slide.
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Disability and Wellbeing Support
disabilityadmin@ioe.ac.uk Tel: 020 7612 6641
• Confidential advice for any students with wellbeing concerns.
• Committed to supporting disabled students:
sensory (visual, hearing, speech), mobility or dexterity impairment,
mental health concerns, physical disability, permanent or temporary.
• Assistive technology.
• Draw up a learning and teaching support agreement.
• Help to arrange an assessment for specific learning differences
www.ioe.ac.uk/disability.

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Assistive Technology
All students can access a range of programmes including mind mapping, talking
dictionary, text reader, screen tints and more…..
Look for the left hand button at the bottom of your screen on the IOE computers.

14. Section/Chapter dividers
Use this page to break up sections of your presentation.
You may place images here, but do not stretch images to try and fill this space. If
the image is too large scale down the image by hovering your mouse over any of
the four corners and scaling down. If the full image only fits some of the space,
scale up using the ‘alt’ key and crop the image to the slide.
Pease refer to the PowerPoint usage guidelines for more information as well as
view the examples created in this template.
International
Student Support
&
Accommodation

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International Student Support
iss@ioe.ac.uk Tel: 0207 612 6442
• Confidential help and advice
• Immigration and visas
• Employment
• Healthcare
• Living in London
• Funding
www.ioe.ac.uk/internationalstudents

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Accommodation
• IOE halls of residence – John Adams Hall.
jah@ioe.ac.uk Tel: 020 7911 5300 (option 1).
• University of London Housing Service.
http://housing.london.ac.uk/cms/
Flat share, private rental, tenancy agreement advice.
• Intercollegiate Halls rooms www.halls.london.ac.uk/prospective
www.ioe.ac.uk/accommodation

17. Section/Chapter dividers
Use this page to break up sections of your presentation.
You may place images here, but do not stretch images to try and fill this space. If
the image is too large scale down the image by hovering your mouse over any of
the four corners and scaling down. If the full image only fits some of the space,
scale up using the ‘alt’ key and crop the image to the slide.
Pease refer to the PowerPoint usage guidelines for more information as well as
view the examples created in this template.
University of
London
services

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IOE Careers
This service is free for current students.
• One to one appointments on CV or a job application, Skype and
evening appointments available.
• A resource library in Senate House.
• “Job Alert” email service –permanent and temporary, fulltime and part
time vacancies.
• Careers Information Fairs, employer talks, career skills workshops,
webinars.
www.careers.lon.ac.uk
ioecareers@ioe.ac.uk Tel 0207 612 6100

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University of London
Student Central
• As a student at one of the University of London’s member Colleges
then membership of Student Central is free.
• 40 clubs and societies across
whole of University of London.
• EnergyBase Health and Fitness club in
Malet Street (£4.50 a day or £30 a month).
www.student-central.co.uk

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Faith and places of worship
IOE Multi-faith prayer room is in room 215, accessible through the
Students’ Union level 3.
The University of London Chaplaincy offers support and guidance in
matters of faith and spiritual development for all students of the Christian
and Jewish traditions, and also those with no religious background.
www.london.ac.uk/chaplaincy.html

21. We’re here to help
Come and see us in the
Student Support Centre
www.ioe.ac.uk/studentsupport
enquiries@ioe.ac.uk
Tel: 020 7612 6100