Hear about the robust, custom event registration and logistics app built on Force.com that supports one of Yale’s largest alumni engagement events. Learn how the Force.com app helped: increase collaboration among event planners and staff, simplify the registration experience while reducing customer service follow up, and keep alumni engaged via mobile content. Lessons learned will be shared that are already informing other event planning needs on campus.
Describes how LRT@MMU came to understand, devise and extend various platforms with student centric data; including Moodle, W2C(http://lrt.mmu.ac.uk/w2c) Wookie Widgets,.Net,Mobile devices
The Connecticut Distance Learning Consortium (CTDLC) provides eLearning services and support for multiple platforms including Angel, Blackboard, and Moodle for K-20+ institutions. The CTDLC will review how it assists institutions in evaluating which LMS product is appropriate for their current and forecasted needs.
Describes how LRT@MMU came to understand, devise and extend various platforms with student centric data; including Moodle, W2C(http://lrt.mmu.ac.uk/w2c) Wookie Widgets,.Net,Mobile devices
The Connecticut Distance Learning Consortium (CTDLC) provides eLearning services and support for multiple platforms including Angel, Blackboard, and Moodle for K-20+ institutions. The CTDLC will review how it assists institutions in evaluating which LMS product is appropriate for their current and forecasted needs.
University of Kent: Portal Consultation Exercise - Nov 2007UniversityOfKentWeb
Accompanied an open consultation and feedback session in which our soon to be launched portal was demonstrated.
Context is here:
http://www.kent.ac.uk/web/development/portal/
Transforming Education through Disruptive TechnologiesAspire Systems
IT budget cuts post-recession have forced education CIO’s to increase dependence on emerging cost-effective technologies like collaboration platforms, web based applications and the now buzzed Cloud Computing. However, the technology invasion in education is still nascent and various revolutionary concepts, like augmented reality and semantic web, are on the verge of becoming mainstream.
To penetrate beyond the inevitable hype and disruption, this webinar will be looking at the following:
- The best emerging technologies that education software providers should invest in
- Technologies recommended for classroom adoption among educational institutions
- Effects of adopting such disruptive technologies
- Obtaining the best out of established technologies
Globsync Technology present (Capsule Version 1.1)Saurav Misra
Capsule Integral Campus is a comprehensive campus management system for colleges and universities. It provides a campus-wide integrated system that automates and integrates an institution’s diverse resources, operations and management.
Its highly cohesive and collaborative platform helps create an institution unconstrained by time and place with increased interactivity, mobility, convertibility, connectivity, ubiquity, and globalization.
The system allows all users to securely access what they need, when they need it, and provides easy access of information. Its integrated structure, modules, and core database engine help avoid redundancy of data and duplication of work, thus resulting in an efficient use of time, resources, and money.
Capsule Integral Campus is a comprehensive campus management system from Globsync Technology for colleges and universities. It provides a campus-wide integrated system that automates and integrates an institution’s diverse resources, operations and management.
Its highly cohesive and collaborative platform helps create an institution unconstrained by time and place with increased interactivity, mobility, convertibility, connectivity, ubiquity, and globalization.
The system allows all users to securely access what they need, when they need it, and provides easy access of information. Its integrated structure, modules, and core database engine help avoid redundancy of data and duplication of work, thus resulting in an efficient use of time, resources, and money.
Confirming PagesLess managing. More teaching. Greater AlleneMcclendon878
Confirming Pages
Less managing. More teaching. Greater learning.
INSTRUCTORS GET:
• Interactive Applications – book-specific interactive
assignments that require students to APPLY what
they’ve learned.
• Simple assignment management, allowing you to
spend more time teaching.
• Auto-graded assignments, quizzes, and tests.
• Detailed Visual Reporting where student and
section results can be viewed and analyzed.
• Sophisticated online testing capability.
• A filtering and reporting function
that allows you to easily assign and
report on materials that are correlated
to accreditation standards, learning
outcomes, and Bloom’s taxonomy.
• An easy-to-use lecture capture tool.
Would you like your students to show up for class more prepared? (Let’s face it, class
is much more fun if everyone is engaged and prepared…)
Want ready-made application-level interactive assignments, student progress
reporting, and auto-assignment grading? (Less time grading means more time teaching…)
Want an instant view of student or class performance relative to learning
objectives? (No more wondering if students understand…)
Need to collect data and generate reports required for administration or
accreditation? (Say goodbye to manually tracking student learning outcomes…)
Want to record and post your lectures for students to view online?
INSTRUCTORS...
With McGraw-Hill's Connect® MIS,
haa7685X_fm_i-xxxv.indd ihaa7685X_fm_i-xxxv.indd i 12/20/11 9:29 PM12/20/11 9:29 PM
Confirming Pages
Want an online, searchable version of your textbook?
Wish you could reference your textbook online while you’re doing
your assignments?
Want to get more value from your textbook purchase?
Think learning MIS should be a bit more interesting?
Connect® Plus MIS eBook
If you choose to use Connect™ Plus MIS, you have an affordable and
searchable online version of your book integrated with your other
online tools.
Connect® Plus MIS eBook offers features like:
• Topic search
• Direct links from assignments
• Adjustable text size
• Jump to page number
• Print by section
Check out the STUDENT RESOURCES
section under the Connect® Library tab.
Here you’ll find a wealth of resources designed to help you
achieve your goals in the course. You’ll find things like quizzes,
PowerPoints, and Internet activities to help you study.
Every student has different needs, so explore the STUDENT
RESOURCES to find the materials best suited to you.
haa7685X_fm_i-xxxv.indd iihaa7685X_fm_i-xxxv.indd ii 12/20/11 9:29 PM12/20/11 9:29 PM
Confirming Pages
Management Information Systems
FOR THE INFORMATION AGE
NINTH EDITION
Stephen Haag
DANIELS COLLEGE OF BUSINESS
UNIVERSITY OF DENVER
Maeve Cummings
KELCE COLLEGE OF BUSINESS
PITTSBURG STATE UNIVERSITY
haa7685X_fm_i-xxxv.indd iiihaa7685X_fm_i-xxxv.indd iii 12/26/11 5:37 PM12/26/11 5:37 PM
Confirming Pages
MANAGEMENT INFORMATION SYSTEMS FOR THE INF ...
From Surendra Reddy's presentation "Walking Through Cloud Serving at Yahoo!" at the 2009 Cloud Computing Expo in Santa Clara, CA, USA. Here's the talk description on the Expo's site: http://cloudcomputingexpo.com/event/session/508
Developed for EDUCAUSE 2010
--
The University of South Florida moved student e-mail to Google Apps in February 2008. This presentation highlights the successes and challenges that USF has faced since the beginning of the project and offers practical knowledge for institutions that are either investigating outsourced e-mail or have recently taken the plunge.
University of Kent: Portal Consultation Exercise - Nov 2007UniversityOfKentWeb
Accompanied an open consultation and feedback session in which our soon to be launched portal was demonstrated.
Context is here:
http://www.kent.ac.uk/web/development/portal/
Transforming Education through Disruptive TechnologiesAspire Systems
IT budget cuts post-recession have forced education CIO’s to increase dependence on emerging cost-effective technologies like collaboration platforms, web based applications and the now buzzed Cloud Computing. However, the technology invasion in education is still nascent and various revolutionary concepts, like augmented reality and semantic web, are on the verge of becoming mainstream.
To penetrate beyond the inevitable hype and disruption, this webinar will be looking at the following:
- The best emerging technologies that education software providers should invest in
- Technologies recommended for classroom adoption among educational institutions
- Effects of adopting such disruptive technologies
- Obtaining the best out of established technologies
Globsync Technology present (Capsule Version 1.1)Saurav Misra
Capsule Integral Campus is a comprehensive campus management system for colleges and universities. It provides a campus-wide integrated system that automates and integrates an institution’s diverse resources, operations and management.
Its highly cohesive and collaborative platform helps create an institution unconstrained by time and place with increased interactivity, mobility, convertibility, connectivity, ubiquity, and globalization.
The system allows all users to securely access what they need, when they need it, and provides easy access of information. Its integrated structure, modules, and core database engine help avoid redundancy of data and duplication of work, thus resulting in an efficient use of time, resources, and money.
Capsule Integral Campus is a comprehensive campus management system from Globsync Technology for colleges and universities. It provides a campus-wide integrated system that automates and integrates an institution’s diverse resources, operations and management.
Its highly cohesive and collaborative platform helps create an institution unconstrained by time and place with increased interactivity, mobility, convertibility, connectivity, ubiquity, and globalization.
The system allows all users to securely access what they need, when they need it, and provides easy access of information. Its integrated structure, modules, and core database engine help avoid redundancy of data and duplication of work, thus resulting in an efficient use of time, resources, and money.
Confirming PagesLess managing. More teaching. Greater AlleneMcclendon878
Confirming Pages
Less managing. More teaching. Greater learning.
INSTRUCTORS GET:
• Interactive Applications – book-specific interactive
assignments that require students to APPLY what
they’ve learned.
• Simple assignment management, allowing you to
spend more time teaching.
• Auto-graded assignments, quizzes, and tests.
• Detailed Visual Reporting where student and
section results can be viewed and analyzed.
• Sophisticated online testing capability.
• A filtering and reporting function
that allows you to easily assign and
report on materials that are correlated
to accreditation standards, learning
outcomes, and Bloom’s taxonomy.
• An easy-to-use lecture capture tool.
Would you like your students to show up for class more prepared? (Let’s face it, class
is much more fun if everyone is engaged and prepared…)
Want ready-made application-level interactive assignments, student progress
reporting, and auto-assignment grading? (Less time grading means more time teaching…)
Want an instant view of student or class performance relative to learning
objectives? (No more wondering if students understand…)
Need to collect data and generate reports required for administration or
accreditation? (Say goodbye to manually tracking student learning outcomes…)
Want to record and post your lectures for students to view online?
INSTRUCTORS...
With McGraw-Hill's Connect® MIS,
haa7685X_fm_i-xxxv.indd ihaa7685X_fm_i-xxxv.indd i 12/20/11 9:29 PM12/20/11 9:29 PM
Confirming Pages
Want an online, searchable version of your textbook?
Wish you could reference your textbook online while you’re doing
your assignments?
Want to get more value from your textbook purchase?
Think learning MIS should be a bit more interesting?
Connect® Plus MIS eBook
If you choose to use Connect™ Plus MIS, you have an affordable and
searchable online version of your book integrated with your other
online tools.
Connect® Plus MIS eBook offers features like:
• Topic search
• Direct links from assignments
• Adjustable text size
• Jump to page number
• Print by section
Check out the STUDENT RESOURCES
section under the Connect® Library tab.
Here you’ll find a wealth of resources designed to help you
achieve your goals in the course. You’ll find things like quizzes,
PowerPoints, and Internet activities to help you study.
Every student has different needs, so explore the STUDENT
RESOURCES to find the materials best suited to you.
haa7685X_fm_i-xxxv.indd iihaa7685X_fm_i-xxxv.indd ii 12/20/11 9:29 PM12/20/11 9:29 PM
Confirming Pages
Management Information Systems
FOR THE INFORMATION AGE
NINTH EDITION
Stephen Haag
DANIELS COLLEGE OF BUSINESS
UNIVERSITY OF DENVER
Maeve Cummings
KELCE COLLEGE OF BUSINESS
PITTSBURG STATE UNIVERSITY
haa7685X_fm_i-xxxv.indd iiihaa7685X_fm_i-xxxv.indd iii 12/26/11 5:37 PM12/26/11 5:37 PM
Confirming Pages
MANAGEMENT INFORMATION SYSTEMS FOR THE INF ...
From Surendra Reddy's presentation "Walking Through Cloud Serving at Yahoo!" at the 2009 Cloud Computing Expo in Santa Clara, CA, USA. Here's the talk description on the Expo's site: http://cloudcomputingexpo.com/event/session/508
Developed for EDUCAUSE 2010
--
The University of South Florida moved student e-mail to Google Apps in February 2008. This presentation highlights the successes and challenges that USF has faced since the beginning of the project and offers practical knowledge for institutions that are either investigating outsourced e-mail or have recently taken the plunge.
Intro to the Higher Ed Advisory Council 2018-19Salesforce.org
The Higher Education Advisory Council is a community-led group of Salesforce users from schools across North America and Europe. The council is supported and recognized by Salesforce.org and serves the community through volunteerism and initiatives designed to help the higher education industry in its use of Salesforce on campus.
Super Session- A Day in the Life of a Nonprofit FundraiserSalesforce.org
Learn how you can raise more resources and create more meaningful relationship with your donors. Nonprofit Cloud fundraising experts highlight how this solution can help with your day to day role and showcase exciting innovations available now and in the future in the Nonprofit Cloud.
Learn how to simplify fundraising with Nonprofit Cloud. buildOn and TFA highlight how Nonprofit Cloud has made the lives of their fundraising teams easier. Learn about the power of engagement plans and how the Salesforce platform makes it easier than ever to manage donations and gift processes.
Making Moves Magic- A Moves Management 101 for Nonprofit Cloud Salesforce.org
Learn how Interlochen Center for the Arts and NRDC have found success with moves management on Salesforce using Engagement Plans, Levels and more. Hear top tips around getting started and lessons learned and come away with a plan for making life easier for your fundraisers while driving results.
Living Large: Enterprise Organizations on Nonprofit CloudSalesforce.org
Greenpeace UK and URJ share why Salesforce was the best choice to meet the challenging demands of their large organizations. Highlights include various fundraising use cases as well as add-ons and features within Nonprofit Cloud that help them to be successful.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Maruthi Prithivirajan, Head of ASEAN & IN Solution Architecture, Neo4j
Get an inside look at the latest Neo4j innovations that enable relationship-driven intelligence at scale. Learn more about the newest cloud integrations and product enhancements that make Neo4j an essential choice for developers building apps with interconnected data and generative AI.
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
1. HIGHER EDUCATION SUMMIT ’13:
ENGAGE. TRANSFORM. SUCCEED.
Tuesday, June 25, 2013
Wayne State University
Detroit, MI
Higher Education Summit
2. HIGHER EDUCATION SUMMIT ’13:
ENGAGE. TRANSFORM. SUCCEED.
ColleenWhelan
Yale University, ITS
colleen.whelan@yale.edu
Yale College Reunions Events App
3. HIGHER EDUCATION SUMMIT ’13:
ENGAGE. TRANSFORM. SUCCEED.
Yale University Fun Facts
— Yale University Student Population (2012): 11,906
— Yale College Student Population (2012): 5,379
— Yale University LivingAlumni Population: ~160,000
— Yale College LivingAlumni Population: ~65,000
— Yale University Mascot:“Handsome Dan”
4. HIGHER EDUCATION SUMMIT ’13:
ENGAGE. TRANSFORM. SUCCEED.
2013 Yale College Reunions Fun Facts
— 2Weekends (May 23 – 26 and May 30 – June 2)
— 13Yale College Classes (1948 – 2008)
— Over 7,000 attendees (new record)
— 386 discreet activities
— 299 “Camp Bulldog” campers
— 1 “Family Festival”
— 110 student workers (aka “Clerks”)
— 8Yale College Reunions staff
5. HIGHER EDUCATION SUMMIT ’13:
ENGAGE. TRANSFORM. SUCCEED.
Custom Force.com App Decision Inputs
— Aging legacy systems (SQL/ASP and MySQL/PHP)
— Duplicate entry
— Limited validation capabilities
— High dependence on IT resources for
low complexity tasks
— Time consuming and complex cycle setup
— New alumni records system did not meet
robust event management requirements
— Brief “proof-of-technology” project to prove fitness for
registration process (vendor =Yellow Brick Systems)
6. HIGHER EDUCATION SUMMIT ’13:
ENGAGE. TRANSFORM. SUCCEED.
Design/Development Process
— IterativeApproach
— Detailed Requirements >>Thematic Requirements
— HighTime Commitment = High Satisfaction
— Learning during design/development
— Just-In-TimeTraining
— Training = SetupActivities and practical tasks
7. HIGHER EDUCATION SUMMIT ’13:
ENGAGE. TRANSFORM. SUCCEED.
Increased Collaboration
Process Chatter
— Inclusive – key players at all levels
were involved
— Both sides [functional and IT] were
willing to understand each other
— You learned our lingo
— You helped us understand
what the tool was
capable of
— You knew the right
questions to ask us…
we could tell you looked
at the old systems
— Discovered when processes
and practices needed review/
amendment
— Used Chatter as part of the design/
development process
— PostedAgendas and “Homework”
assignments
— Primary support mechanism -
@mention & #help
— Crowd-sourced answers and ways
to do things
8. HIGHER EDUCATION SUMMIT ’13:
ENGAGE. TRANSFORM. SUCCEED.
Top 10 Differences
1. 2 Separate and aging “systems” – SQL/
ASP & MySQL/PHP
2. Duplicate data entry in multiple systems
3. Static content and selections available
4. Limited validation capabilities
5. High dependence on technical resources
for full spectrum of changes
6. Complex setup – Sr. Director shouldered
all setup tasks
7. High volume customer service effort due
to lack of conditional content and
validation
8. All “canned” reports, no ad hoc
9. Individual E-mail notifications sent to
daycare provider
10. Support requests via E-mail/phone
1. 1 Force.com app for event registrations &
event logistics
2. Elimination of duplicate entry
3. Conditional content and selections based
on data already captured
4. Numerous validation options
5. Dependence on technical resources for
complex changes only
6. Streamlined setup – Sr. Director + 4
Assistant Directors
7. Significantly reduced customer service
follow up volume
8. “Canned” as well as ad hoc reports
9. Periodic reports sent to daycare provider
10. Support requests via Chatter
NowThen
9. HIGHER EDUCATION SUMMIT ’13:
ENGAGE. TRANSFORM. SUCCEED.
Now that’s Custom…
— 4 Force.com Sites
— Registration page (including PayPal integration)
— Drupal integration
— Mobile – JQuery Mobile OptimizedWeb site
— Confirmations processing
— 114APEX Classes
— 77VisualForce Pages
— 57 Custom Objects
— Single Sign On (CAS)
10. HIGHER EDUCATION SUMMIT ’13:
ENGAGE. TRANSFORM. SUCCEED.
Features Sample – Events/Activities
— Support multi-level Events
— Associate anActivity with multiple Events
— “Clone” Events/Activities
— Indicate whichActivities should be displayed on
Registration page to require RSVP and/or preference
(e.g., dinner entrée)
— Published and Unpublished Events/Activities status
— Track associated contacts, staff, speakers
— Feed Published Events/Activities to Drupal site (XML)
12. HIGHER EDUCATION SUMMIT ’13:
ENGAGE. TRANSFORM. SUCCEED.
Features Sample – Online Registration
— Multi-page flow showing progress in process
— Display selected sub-events/activities to confirm # and choices
— Support multi-fee structure as well as “a la carte” options
— Apply field validation (e.g., required fields, format)
— Define logic rules to drive display conditional content
— Allow user to indicate contact update toYale’s records
— Auto-generate aWho’s Coming list
14. HIGHER EDUCATION SUMMIT ’13:
ENGAGE. TRANSFORM. SUCCEED.
Features Sample – Registration Mgmt
— Match/Merge with a Pre-registration record
— Edit/Modify/Cancel existing registration record
— Staff entry of offline (print) registration
— Staff override of select online registration logic
— Custom list of registration types (e.g., Pre-reg, Registered, No Show,Walk-in)
— Edit theWho’s Coming list
— Wait List functionality
— Auto-display ofWait List option once capacity achieved
— Allow staff to manage priority ofWait List
15. HIGHER EDUCATION SUMMIT ’13:
ENGAGE. TRANSFORM. SUCCEED.
Features Sample – Event Logistics
— Create “Knowledgebase” of on campus building/room details
— Building Contacts
— Room setup options
— Seating capacity
— Keycard access details
— A/V details
— Address information (for Google Maps)
— Notes (e.g., accessibility information)
— Track building/room reservations made offline
— Reservation status
— Room conflicts flag
— Suggest a Room (based on required characteristics)
— Clerks logistics (e.g., hire status, assignment,T-shirt size, etc.)
— Reports
17. HIGHER EDUCATION SUMMIT ’13:
ENGAGE. TRANSFORM. SUCCEED.
Features Sample – Miscellaneous
— Individualized, single use “Promo Codes”
— Personalized discounts (% or fixed $ amount)
— Web pages with customized design to matchAYA Drupal site
— “Message” blocks within online registration pages
— Customizable automatic, E-mail “Receipts”
— Batch Confirmations (paper and E-mail, customizable text)
— Accessible on mobile devices
— Mobile “app” (mobile optimizedWeb site)
18. HIGHER EDUCATION SUMMIT ’13:
ENGAGE. TRANSFORM. SUCCEED.
“Unpack Your Adjectives”
Process App
— Transparent – we knew what
was going on
— Collaborative
— Timely/Responsive
— Enjoyable
— Versatile/Adaptable
— Attentive to Detail – nothing
was lost
— Trust – in process and
technical team
— Versatile/Adaptable
— Flexible
— Easy to Learn – yet Robust
— Thorough
Source: Schoolhouse Rock - DisneyEducation
19. HIGHER EDUCATION SUMMIT ’13:
ENGAGE. TRANSFORM. SUCCEED.
Key Lessons Learned
— Engage functional and technical resources at
all levels
— Time estimates must be accurate;it’s
important not to be rushed
— Schedule time well in advance
— Provide agendas with adequate lead time
— Iterative, highly-engaged process
helped uncover most “gotchas” well
before launch
— COLLABORATION – technical and
functional teams must be willing to
understand each other
— Technical team needs to understand the
“business”and this technical team also had a
passion to get it done right
— On-time, iterative delivery builds trust
and confidence; high Say/Do
— You explained the capabilities of the
platform,which made it possible to have
meaningful conversations about process
change
— Just-in-time training is more effective
than “big bang”
— Training that is designed around
practical, real tasks is most effective
— Chatter for support requests worked really
well…some of us were skeptical but it saved
a lot of time;response time was quicker than
anticipated
20. HIGHER EDUCATION SUMMIT ’13:
ENGAGE. TRANSFORM. SUCCEED.
What Happens Next?
— Evaluation for use beyondYale College Reunions
— Incremental enhancements