2. Organizational Transformation
Leveraging ISO 55000 and Organizational Change to
Deliver World Class Asset Management Strategies
#EAMLIFE
Steve Schwabe, IAM
Program Director
Ed Singer, PE, MIAM
Program Director
#EmbraceTheJourney
3. Organizational Transformation
Leveraging ISO 55000 and Organizational Change to
Deliver World Class Asset Management Strategies
Agenda
Welcome to Pinellas County
Our Strategy
Our Journey – ISO 55000
Organizational Readiness
4. Organizational Transformation
Leveraging ISO 55000 and Organizational Change to
Deliver World Class Asset Management Strategies
Welcome to
Pinellas County
#EAMLIFE
#EmbraceTheJourney
5. Organizational Transformation | Leveraging ISO 55000 and Organizational Change to Deliver World Class Asset Management Strategies
Geography and Demographics
• 280 square miles
• 950,000 permanent residents
• Most densely populated county in Florida
• 5 million visitors and 80,000 seasonal residents
annually
• 35 miles of award winning beaches and 588
miles of coastline
• 4,242 acres of world class parks and 15,525
acres of preserves
• 4,521 miles of paved roads
• St. Pete-Clearwater International Airport – 1.6
million passengers in 2015, 40+ destinations
6. Organizational Transformation | Leveraging ISO 55000 and Organizational Change to Deliver World Class Asset Management Strategies
• 5 Departments and 24 Divisions
participating in Enterprise Asset
Management
• Approximately 1,125 end-users of Asset
Management Solution
• Managing approximately $4 billion in assets
Asset Management
7. Organizational Transformation
Leveraging ISO 55000 and Organizational Change to
Deliver World Class Asset Management Strategies
Pinellas County Asset Management
Our Strategy
#EAMLIFE
#EmbraceTheJourney
8. Organizational Transformation | Leveraging ISO 55000 and Organizational Change to Deliver World Class Asset Management Strategies
• Business Drivers
– “Built-Out” County
– Population Growth and Stagnation
– Great Recession
– Aging Infrastructure
– Tax Base
• What are the Issues?
– Asset Preservation – $4 Billion Asset
Valuation
– Disparate Systems and Strategies
– Sustainability and Resiliency
• What are the Problems to be Solved?
– Create an Asset Management Program
– Create and Sustain an Asset Management
Culture
– Technology Refresh
Our Burning Platform
9. Organizational Transformation | Leveraging ISO 55000 and Organizational Change to Deliver World Class Asset Management Strategies
• Adopt ISO 55000 best practices
– Asset Management Framework
• Transform culture
– Consistency
– Empowerment
– Accountability
– Transparency
– Responsiveness
– Collaboration
– Continuous Improvement
• Optimized Approaches
– Decision-making
– Whole-life cost
• Organization and People
– “All In”
– The right people, in the right places, doing
the right things
– Leadership alignment (Line-of-Sight)
#EAMLIFE
Best Practices
10. Organizational Transformation | Leveraging ISO 55000 and Organizational Change to Deliver World Class Asset Management Strategies
“Doing Things”
11. Organizational Transformation | Leveraging ISO 55000 and Organizational Change to Deliver World Class Asset Management Strategies
• Organization-wide Implementation
– Parks and Conservation Resources
– Public Works
– Real Estate Management (incl. Fleet)
– Solid Waste
– Utilities
• Replace Disparate Legacy Systems
– Maximo (multiple versions)
– Agile Assets
– Maximus
• Integration with Other Supporting
Information Systems
– Oracle
– SAP
– Pavement Management
– CCTV
– SCADA
– See Click Fix
– VCMS
Technology Refresh – Cityworks AMS
Implementation
12. Organizational Transformation
Leveraging ISO 55000 and Organizational Change to
Deliver World Class Asset Management Strategies
ISO 55000
The Asset Management Journey
#EAMLIFE
#EmbraceTheJourney
13. Organizational Transformation | Leveraging ISO 55000 and Organizational Change to Deliver World Class Asset Management Strategies
Asset Management Framework (IAM)
14. Organizational Transformation | Leveraging ISO 55000 and Organizational Change to Deliver World Class Asset Management Strategies
Asset Management Subjects (IAM)
15. Organizational Transformation | Leveraging ISO 55000 and Organizational Change to Deliver World Class Asset Management Strategies
Asset Management Maturity Scale
16. Organizational Transformation | Leveraging ISO 55000 and Organizational Change to Deliver World Class Asset Management Strategies
• Organizational Policies, Strategies,
Objectives
• Asset Management Policy
• Asset Management Strategies
• Asset Management Plans
• Asset Life-Cycle Management
• Stakeholder Engagement
• Continuous Improvement
Line-of-Sight
Key Elements of an Asset Management
System – Adopted by Pinellas
17. Organizational Transformation | Leveraging ISO 55000 and Organizational Change to Deliver World Class Asset Management Strategies
• Strategy
– Objectives
– Action Items
• Assignments
• Schedule
• Review
Specific
Measurable
Achievable
Relevant
Time-bound
First Generation AM Strategy
4 years
18. Organizational Transformation
Leveraging ISO 55000 and Organizational Change to
Deliver World Class Asset Management Strategies
Pinellas County Asset Management System
Organizational Readiness
#EAMLIFE
#EmbraceTheJourney
19. Organizational Transformation | Leveraging ISO 55000 and Organizational Change to Deliver World Class Asset Management Strategies
• People
– Asset Management Organization
– Asset Management Culture
– Organizational Change
• Processes
– Line-of-Sight
– Continuous Improvement
– ISO 55000
• Technology
– Asset Data
– Cityworks AMS
– Enterprise Integrations
Organizational Change Strategy
20. Organizational Transformation | Leveraging ISO 55000 and Organizational Change to Deliver World Class Asset Management Strategies
Why Do We Need OCM?
• Significant culture and technologies
• Impact to individuals
• Success depends on individuals embracing the
new tools and processes
OCM Objectives
• Address the “people side” systematically
• Manage the organization’s resistance to change
• Increase stakeholder involvement and ownership
of new processes and systems
• Assure timely, accurate, and consistent
communications
• Deliver just-in-time “role-based” training
• Drive faster adoption, greater ultimate utilization
and higher proficiency on the changes impacting
employees in the organization such that business
results are achieved more rapidly
Change Network
• Leadership Alignment – Line of sight
• Build Leadership Coalition
• Activate and Empower Change Network
• Organizational Readiness
Organizational Change
21. Organizational Transformation | Leveraging ISO 55000 and Organizational Change to Deliver World Class Asset Management Strategies
Initial Awareness
22. Organizational Transformation | Leveraging ISO 55000 and Organizational Change to Deliver World Class Asset Management Strategies
Readiness Assessment
23. Organizational Transformation | Leveraging ISO 55000 and Organizational Change to Deliver World Class Asset Management Strategies
• Leadership Engagement
– Visible
– Actively champion AM principles
• Stakeholder Alignment
– Understanding the what and why
• Communication and Education
– Constant messaging from project
team to leaders and stakeholders
• Workshops
• Informational Fliers
• Project Deliverables
• Ad-hoc Education
• Videos
• Surveys and Feedback
Organizational Change Focus
Monitoring for Stages of Adoption
24. Organizational Transformation
Leveraging ISO 55000 and Organizational Change to
Deliver World Class Asset Management Strategies
#EAMLIFE
#EmbraceTheJourney
Steve Schwabe, IAM
steve.schwabe@Woolpert.com
Ed Singer, PE, MIAM
ed.singer@Woolpert.com
