This document provides strategies for effective forum moderation. It outlines five rules for moderating forums: have clear rules; be consistent in enforcing rules; remove personal emotions when dealing with problems; make expectations clear; and prioritize safety. It also discusses different types of forum participants, key phrases for moderators, and invites sharing of moderation challenges. The overall message is that effective moderation requires establishing guidelines and enforcing them consistently and impartially.
Agile Traps: Common practices that wreck teams (Lesbians Who Tech 2020)Elizabeth Ayer
One of the biggest pitfalls that Agile teams in tech fall into is homogeneity, and the structures themselves are partly to blame. Many teams struggle to find, include, and retain people from different backgrounds. This is not only bad for society but also bad for business. Using case studies of government technology teams, this talk looks at the practical challenges and opportunities of broadening the perspectives represented on your team. We'll put some standard Scrum facilitation techniques under the inclusivity lens and demonstrate tools for analyzing your own practices. Get past the excuses and take practical next steps, exploring healthy and unhealthy ways to approach diversity, equity and inclusion.
Agile Traps: Common practices that wreck teams (Lesbians Who Tech 2020)Elizabeth Ayer
One of the biggest pitfalls that Agile teams in tech fall into is homogeneity, and the structures themselves are partly to blame. Many teams struggle to find, include, and retain people from different backgrounds. This is not only bad for society but also bad for business. Using case studies of government technology teams, this talk looks at the practical challenges and opportunities of broadening the perspectives represented on your team. We'll put some standard Scrum facilitation techniques under the inclusivity lens and demonstrate tools for analyzing your own practices. Get past the excuses and take practical next steps, exploring healthy and unhealthy ways to approach diversity, equity and inclusion.
apply online safety, security, ethics, and etiquette standards and practice in the use of ICTs as it would relate to their specific professional tracks
LaMetric. Leadership principles on the way to the successful product company Nazar Bilous
Leadership principles which laid the foundation during creating the product direction of Lemberg Solutions service company and inventing of the Kickstarter and Red Dot Winner – LaMetric TIME. It will be interesting to people with service background who would like to move into product development and seek for best practices in creating the team who reaches results
Running a Successful Open Source ProjectRob Reynolds
So you are interested in having your own open source (FOSS or FLOSS) project or you are currently managing your own. You want to see more use of your project in the community and you want to see it grow. Running a successful open source project or really any community project in general takes several key ingredients. Join Rob while he teaches what he has learned from running two successful projects and working on another.
No matter if you just have colleagues or organize people as a team lead or senior developer: There are some mechanics that apply to any mentally healthy human being and that have to be taken into consideration when you want to achieve good results as a team. This talk tries to give you a easy but valid introduction to some scientific findings about the nuts and bolts of brains and souls of the biggest investment your company probably has made: your teams.
Attorney Marketing (Ads, Social Media) / The Cloud - Concerns for LawyersJennifer Ellis, JD, LLC
This is a presentation for PAELA (Pennsylvania Elder Law Association) on 2/21/2015. It is a two part presentation. The first part is on attorney marketing (including legal ethics.) I address ads on Facebook and Google as well as using social media for legal marketing. Then I address the cloud and its use by lawyers. I focus on the factors to consider when finding a provider. I also discuss email and making certain not to use free services, but instead to use Google Business or Office 365.
Team Meetings: How to Improve Them with Online Surveys?Startquestion
Are you wondering how to collect meeting feedback? Or are you looking for practical tips on how to improve your sessions? Here you'll find all the answers!
Check out our blog to read more:
https://blog.startquestion.com/meeting-feedback-improve-team-meetings-with-automated-surveys/
Noah Thorp, Co-founder of Citizen Code shares his thoughts on organizing companies and teams using a constitution. He shares insights on the origins and use of the open source Self-Organization Constitution.
What are the kinds of questions I need to prepare for if I am having an inter...Mark Arteaga
Slides from a presentation for Tech Under 20 event where I talked about interview questions candidates should prepare for when interviewing with tech companies
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
More Related Content
Similar to Strategies for Effective Forum Moderation
apply online safety, security, ethics, and etiquette standards and practice in the use of ICTs as it would relate to their specific professional tracks
LaMetric. Leadership principles on the way to the successful product company Nazar Bilous
Leadership principles which laid the foundation during creating the product direction of Lemberg Solutions service company and inventing of the Kickstarter and Red Dot Winner – LaMetric TIME. It will be interesting to people with service background who would like to move into product development and seek for best practices in creating the team who reaches results
Running a Successful Open Source ProjectRob Reynolds
So you are interested in having your own open source (FOSS or FLOSS) project or you are currently managing your own. You want to see more use of your project in the community and you want to see it grow. Running a successful open source project or really any community project in general takes several key ingredients. Join Rob while he teaches what he has learned from running two successful projects and working on another.
No matter if you just have colleagues or organize people as a team lead or senior developer: There are some mechanics that apply to any mentally healthy human being and that have to be taken into consideration when you want to achieve good results as a team. This talk tries to give you a easy but valid introduction to some scientific findings about the nuts and bolts of brains and souls of the biggest investment your company probably has made: your teams.
Attorney Marketing (Ads, Social Media) / The Cloud - Concerns for LawyersJennifer Ellis, JD, LLC
This is a presentation for PAELA (Pennsylvania Elder Law Association) on 2/21/2015. It is a two part presentation. The first part is on attorney marketing (including legal ethics.) I address ads on Facebook and Google as well as using social media for legal marketing. Then I address the cloud and its use by lawyers. I focus on the factors to consider when finding a provider. I also discuss email and making certain not to use free services, but instead to use Google Business or Office 365.
Team Meetings: How to Improve Them with Online Surveys?Startquestion
Are you wondering how to collect meeting feedback? Or are you looking for practical tips on how to improve your sessions? Here you'll find all the answers!
Check out our blog to read more:
https://blog.startquestion.com/meeting-feedback-improve-team-meetings-with-automated-surveys/
Noah Thorp, Co-founder of Citizen Code shares his thoughts on organizing companies and teams using a constitution. He shares insights on the origins and use of the open source Self-Organization Constitution.
What are the kinds of questions I need to prepare for if I am having an inter...Mark Arteaga
Slides from a presentation for Tech Under 20 event where I talked about interview questions candidates should prepare for when interviewing with tech companies
Similar to Strategies for Effective Forum Moderation (20)
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfPeter Spielvogel
Building better applications for business users with SAP Fiori.
• What is SAP Fiori and why it matters to you
• How a better user experience drives measurable business benefits
• How to get started with SAP Fiori today
• How SAP Fiori elements accelerates application development
• How SAP Build Code includes SAP Fiori tools and other generative artificial intelligence capabilities
• How SAP Fiori paves the way for using AI in SAP apps
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
1. Strategies for Effective
Forum Moderation
Dave Cayem
Delphi Forums
Twitter: @DaveCayem
Blog: cayem.com
Email: dave@delphiforums.com
2. Opening Thoughts
• All forums are different, so each requires its
own moderation style
• Moderate to your business goals
• Language is vitally important
• Praise in public, criticize in private
3. 5 Rules for Moderating a Forum
Rule #1: Have Rules!
“…a publicly posted set of guidelines, or rules, is
very important because then, when something
needs to be addressed, you have something to
refer to – a public document that all can see.”
Patrick O’Keefe
ManagingCommunities.com
Author of “Managing Online Forums”
4. 5 Rules for Moderating a Forum
Rule #1: Have Rules!
“New members don’t read the rules. No one
does. It may be comforting (and legally useful)
to have them, but lets not pretend they do
anything to change behaviour.”
Richard Millington
FeverBee Community Consultancy
Author of “Buzzing Communities”
5. 5 Rules for Moderating a Forum
Rule #1: Have Rules!
6. 5 Rules for Moderating a Forum
Rule #1: Have Rules!
7. 5 Rules for Moderating a Forum
Rule #1: Have Rules!
8. 5 Rules for Moderating a Forum
Rule #2: Be Consistent
• Don’t let troublemakers accuse you of
playing favorites
• Have a set of written guidelines detailing
common infractions and how to deal with
them
9. 5 Rules for Moderating a Forum
Rule #3: Take Emotion Out of The Equation
• Never get into a fight with a disruptive
member – kill them with kindness
• Getting nasty with troublemakers just gives
them another reason to believe that they’re
being somehow victimized
10. 5 Rules for Moderating a Forum
Rule #4: Be Clear About Expectations
• When calling out a member for breaking the
rules (which you should always do in private),
be clear about what you’re doing and why
• Give people the benefit of the doubt
• Don’t scare the newbies!
11. 5 Rules for Moderating a Forum
Rule #5: Safety First
• If anything occurs in your community that
suggests a threat to anyone’s safety or
property, make sure the authorities are
notified.
• If a member feels threatened, urge him/her
to contact law enforcement
12. Scenario
Your forum rules clearly state no foul
language. A member drops the F-bomb in the
forum.
How to you respond?
15. 5 Kinds of Forum Participants
• The Professor
• The Traffic Cop
16. 5 Kinds of Forum Participants
• The Professor
• The Traffic Cop
• The Show Off
17. 5 Kinds of Forum Participants
• The Professor
• The Traffic Cop
• The Show Off
• The Technical Expert
18. 5 Kinds of Forum Participants
• The Professor
• The Traffic Cop
• The Show Off
• The Technical Expert
• The Attorney
19. 5 Kinds of Forum Participants
Others?
What kind of difficult members have you come
across?
20. 5 Key Phrases for Moderators
“I know some people are anxious to post and
don’t read the rules…”
“I’m sorry you’re having a problem”
“Your input is appreciated”
“I took the liberty of moving your post”
“I really can’t add anything to what’s already
been said”
21. War Stories
Tell us about your biggest forum moderation
challenge and how you dealt with it
23. Thanks for coming
Dave Cayem
Delphi Forums
Twitter: @DaveCayem
Blog: cayem.com
Email: dave@delphiforums.com
Editor's Notes
All forums are differentDifferent forums have different sensibilities. You wouldn’t moderate a forum for expectant mothers the same way you would moderate a forum for motorcyclists.Moderate to your business goalsModeration isn’t something we do for its own sake. We moderate because it helps us generate revenue. You may want to moderate differently based on how you monetize your forum. For example, in some cases, people adding links to products may hurt you if one of your advertisers is a competitor. But if you generate revenue through VigLink or Skimlinks, you may want to encourage that. Language is vitally importantWe all know how easy it is for works to be misconstrued. Take some extra time and make sure all of your communications with forum members are clear, friendly, and won’t be misinterpreted.Praise in public…Never call out a forum member in the forum, but always praise members in the forum
So who’s right? Patrick, who says rules are important, or Richard, who says nobody reads them?
These forums rules are rather lengthy. They go on for more than two thousand words.“Make sure you are familiar with the rules below. Memorize them. Read them daily if you have to. They are guidelines you must follow in order to keep your account privileges. If you break a rule, you will likely be punished. “And my favorite: “We here on the _______________ Forums are very elitist and strict assholes.”Not very welcoming…
These rules are from one of the communities on Delphi Forums.They’re pretty simple:The say they all participants are expected to show respect to others, you can’t use nasty language, you can’t be a jerk to others, and you can’t spam. That’s pretty much it.
Another take at rules…keep it positive.
The Professor knows more than you do, and he’s not afraid to point that out.Can be a positive presence in the community if he posts useful information and talks about things that are relevant to your membersBut watch out for behavior that is intimidating to new users. Don’t want potential new participants scared off If this user comes on too strong, send him a private note thanking him for his valuable contributions and asking him to help you make new members feel welcome.
The Traffic Cop is a variation on The Professor. He’s a know-it-all when it comes to forum rules and operations. The Traffic Cop is the one berating newcomers for posting in the wrong thread or asking questions that have already been answered. Remind The Traffic Cop that forum rules and procedures are important, but it’s never OK to scare off people that are new to the forum.
The Show-Off is, you know, a show offHe’s actually someone you want participating in the forum.For example, in a product support community, The Show-Off will brag about how he accomplished something notable with the product, and that’s great content. Just make sure he provides details so that others can learn from his success.
Knows a little HTML, or maybe installed WordPress on his web host and now thinks he’s an expert on how your forums runOften gains followers in the community when he disputes your explanation of why your community platform behaves a certain way, or why a desired feature is difficult to implement.Respond to him by explaining that you have sophisticated systems and a skilled technical staff that maybe, just maybe, know more than he does. But do it as politely as possible.
Makes claims about things your doing that he says are illegal.Will often join in and provide a “legal” opinion when other users complain about some perceived slight or misstep by forum management. Don’t get into a war of words with this person. The best response is to say that you’re not a lawyer and you can’t comment on legal issues. Period.