Roy Barker from Moore Diversified Services presented on strategic planning. He discussed conducting a SWOT analysis and reviewing key performance indicators to assess the current situation. The presentation focused on aligning goals with the organization's mission and vision, setting SMART goals, developing an operational plan, monitoring progress, and refining the plan. Barker emphasized communicating the strategic plan throughout the organization and evaluating results to ensure the goals are achieved.
Creating a Strategic Plan is an excellent presentation for individuals who would like to understand the steps involved in creating a strategic plan. This presentation is very helpful for start-ups, entrepreneurs, and business owners who would like to create a strategic plan. This presentation was delivered at the University of Budapest in May of 2015.
If you would like help in creating a strategic plan, Gary Wheeler at The Virtual HR Director is available to help.
This presentation is designed to provide an overview of the various types of employee evaluation processes. The most successful evaluation process is implementing a Performance Management System. This presentation was delivered to MBA students at the University of Budapest in May 2015.
For questions or help in implementing a Performance Management System, contact Gary Wheeler at The Virtual HR Director.
Reassessing Your KPIs to Measure Shared Services Performance that CountsChazey Partners
Do you want to develop killer KPIs for your Shared Services? Then you need to be able to distinguish internal and external metrics, and know which ones count. View this article to learn 5 Steps to develop KPIs for Your Shared Services
Sustainable success hinges on satisfied clients. But this involves more than putting your staff through client service training and asking them to "play nice". The solution is to channel your services and interaction through a well-structured Client Interaction Framework. It’s not that complicated! Mastering Shared Services client satisfaction through a comprehensive framework.
Mastering the Critical Components to Effective Change Management 2016Chazey Partners
Regardless of where your organization may be on the maturity spectrum of Shared Services, change is a constant, and the ability to manage change as part of your day-to-day operations is crucial. It is essential to ensure not only successful transformation, but the refinements and the continuous improvement afterwards that furthers the benefits of Shared Services and facilitates future growth.
During this workshop we demystify change management and employee engagement techniques by exploring practical applications, tools and latest practices. This presentation help you to:
· Learn how to enable on-going change for sustainable support and business results
· Manage cultural changes while keeping employees engaged/motivated
· Understand cross-cultural considerations in managing expectations
· Master ongoing communication that is relevant and resonates with stakeholders and employees
· Gain an improved understanding of change management
· Receive practical tools or ideas that can be implemented after the conference
3 Key Aspects to Shared Services OptimizationChazey Partners
When considering moving further down the path of shared services, we recommend exploring 3 key aspects of shared services optimization – Assessment, Optimization and Growing.
Creating a Strategic Plan is an excellent presentation for individuals who would like to understand the steps involved in creating a strategic plan. This presentation is very helpful for start-ups, entrepreneurs, and business owners who would like to create a strategic plan. This presentation was delivered at the University of Budapest in May of 2015.
If you would like help in creating a strategic plan, Gary Wheeler at The Virtual HR Director is available to help.
This presentation is designed to provide an overview of the various types of employee evaluation processes. The most successful evaluation process is implementing a Performance Management System. This presentation was delivered to MBA students at the University of Budapest in May 2015.
For questions or help in implementing a Performance Management System, contact Gary Wheeler at The Virtual HR Director.
Reassessing Your KPIs to Measure Shared Services Performance that CountsChazey Partners
Do you want to develop killer KPIs for your Shared Services? Then you need to be able to distinguish internal and external metrics, and know which ones count. View this article to learn 5 Steps to develop KPIs for Your Shared Services
Sustainable success hinges on satisfied clients. But this involves more than putting your staff through client service training and asking them to "play nice". The solution is to channel your services and interaction through a well-structured Client Interaction Framework. It’s not that complicated! Mastering Shared Services client satisfaction through a comprehensive framework.
Mastering the Critical Components to Effective Change Management 2016Chazey Partners
Regardless of where your organization may be on the maturity spectrum of Shared Services, change is a constant, and the ability to manage change as part of your day-to-day operations is crucial. It is essential to ensure not only successful transformation, but the refinements and the continuous improvement afterwards that furthers the benefits of Shared Services and facilitates future growth.
During this workshop we demystify change management and employee engagement techniques by exploring practical applications, tools and latest practices. This presentation help you to:
· Learn how to enable on-going change for sustainable support and business results
· Manage cultural changes while keeping employees engaged/motivated
· Understand cross-cultural considerations in managing expectations
· Master ongoing communication that is relevant and resonates with stakeholders and employees
· Gain an improved understanding of change management
· Receive practical tools or ideas that can be implemented after the conference
3 Key Aspects to Shared Services OptimizationChazey Partners
When considering moving further down the path of shared services, we recommend exploring 3 key aspects of shared services optimization – Assessment, Optimization and Growing.
Analyzing Your Shared Services Customer Service Delivery & Ensure Customer Sa...Chazey Partners
The best way to service your customers is to listen to their needs and feedback on a continual basis. If you do not understand your customer, you simply cannot service them per their expectations. If their needs aren’t met, your business relationship with them will suffer. This presentation will cover such topics as:
How to measure your customer’s expectations so you can supply them with the services they require; Customer service surveys and scorecards to establish customer-centric service deliveries; How to create a Customer Service culture that puts the customer first & foremost without exception, day in and day out; Data analytics tools that can provide the answers you need to better service your customers
In toady's competitive and technology driven era, every organization thrives for success. For this preparedness is essential to operate both locally as well as globally. This presentation is an attempt to chalk out the guideline in brief.
The 7 Habits of Highly Effective Shared Service CentersChazey Partners
While the Shared Services model has several examples of success at delivering higher quality, lower cost, and improved control, many implementations still don’t perform at expected levels. This presentation explores some of the lessons we have learned from implementations around the world and provides ideas and tips for an optimal performance of your Shared Services Organization.
The Magic Matrix: A Simple Business Assessment ToolEd Powers
Sometimes managers get lost in the weeds and need to step back and look at their businesses holistically. I created and use this very simple, one-page assessment tool to help focus on business fundamentals and key attributes to assess an organization's strengths and opportunities for improvement.
Intelligent Automation process selection workshop 101Chazey Partners
How to assess opportunities for functions across the business, and identify low-hanging fruits. How to identify what you "should" automate, rather than what you "can". Assessing whether to hit the ground running with an imperfect solution, or wait and go with a more robust solutions. Choosing a process for a PoC/Pilot. Identifying the quick and easy wins...
Align Associate - Simplify Business | Maximize ProfitsAlign Associate
We are a fast growing, young and respected wholesome business advisory firm and have been supporting corporate right from designing their strategies,
Streamlining operations, process risk and audit monitoring, formulating MIS including implementing business analytics engines. Under able leadership and
“Pathfinder” Award from The Times Group & Economic Times for innovation, we are placed rightly to “Align” with you in your growth. We are your Align Associate.
Online experts offer Assignment help & Homework Help to students. Business Studies Assignment help & Business Studies Homework help. Our Business Studies Online tutors are available for instant help for Business Studies assignments & problems.Business Studies Homework help & Business Studies tutors offer 24*7 services . Send your Business Studies assignments at support@globalwebtutors.com or else upload it on the website. Instant Connect to us on live chat for Business Studies assignment help & Business Studies Homework help.
we are a management and financial consultancy firm working with growing organisations to enable them to grow and sustain their growth. Our interventions help enable superior performance in businesses. We help businesses transform themselves internally by strengthening and enhancing their internal vitality.
Most organizations have accepted the need for a performance metrics framework. While these metrics are considered a necessity and often demand significant resources, many organizations are producing metrics reports that are not demonstrating value and do not seem to influence decision-making. This PDF document explores the key concepts, best practices and lessons learned from our years of public sector experience and other case studies. You will learn how to:
• Establish or rebuild your metrics framework
• Implement metrics that are S.M.A.R.T (Specific, Measurable, Achievable, Relevant and Time-bound)
• Identify what metrics your internal clients care and how to engage them
• Drive relevance and performance from your metrics reporting
Critical Components of Effective Change ManagementChazey Partners
Regardless of where your organization may be on the maturity spectrum of shared services, change is a constant, and the ability to manage change as part of your day-to-day operations is crucial to ensure the cultural transformation needed for execution and growth.
presentation highlighting effective digital and traditional methods for accounting and CPA Firm to use to market your 401k audit practice - Flashpoint Marketing - Accounting Firm Marketing
Analyzing Your Shared Services Customer Service Delivery & Ensure Customer Sa...Chazey Partners
The best way to service your customers is to listen to their needs and feedback on a continual basis. If you do not understand your customer, you simply cannot service them per their expectations. If their needs aren’t met, your business relationship with them will suffer. This presentation will cover such topics as:
How to measure your customer’s expectations so you can supply them with the services they require; Customer service surveys and scorecards to establish customer-centric service deliveries; How to create a Customer Service culture that puts the customer first & foremost without exception, day in and day out; Data analytics tools that can provide the answers you need to better service your customers
In toady's competitive and technology driven era, every organization thrives for success. For this preparedness is essential to operate both locally as well as globally. This presentation is an attempt to chalk out the guideline in brief.
The 7 Habits of Highly Effective Shared Service CentersChazey Partners
While the Shared Services model has several examples of success at delivering higher quality, lower cost, and improved control, many implementations still don’t perform at expected levels. This presentation explores some of the lessons we have learned from implementations around the world and provides ideas and tips for an optimal performance of your Shared Services Organization.
The Magic Matrix: A Simple Business Assessment ToolEd Powers
Sometimes managers get lost in the weeds and need to step back and look at their businesses holistically. I created and use this very simple, one-page assessment tool to help focus on business fundamentals and key attributes to assess an organization's strengths and opportunities for improvement.
Intelligent Automation process selection workshop 101Chazey Partners
How to assess opportunities for functions across the business, and identify low-hanging fruits. How to identify what you "should" automate, rather than what you "can". Assessing whether to hit the ground running with an imperfect solution, or wait and go with a more robust solutions. Choosing a process for a PoC/Pilot. Identifying the quick and easy wins...
Align Associate - Simplify Business | Maximize ProfitsAlign Associate
We are a fast growing, young and respected wholesome business advisory firm and have been supporting corporate right from designing their strategies,
Streamlining operations, process risk and audit monitoring, formulating MIS including implementing business analytics engines. Under able leadership and
“Pathfinder” Award from The Times Group & Economic Times for innovation, we are placed rightly to “Align” with you in your growth. We are your Align Associate.
Online experts offer Assignment help & Homework Help to students. Business Studies Assignment help & Business Studies Homework help. Our Business Studies Online tutors are available for instant help for Business Studies assignments & problems.Business Studies Homework help & Business Studies tutors offer 24*7 services . Send your Business Studies assignments at support@globalwebtutors.com or else upload it on the website. Instant Connect to us on live chat for Business Studies assignment help & Business Studies Homework help.
we are a management and financial consultancy firm working with growing organisations to enable them to grow and sustain their growth. Our interventions help enable superior performance in businesses. We help businesses transform themselves internally by strengthening and enhancing their internal vitality.
Most organizations have accepted the need for a performance metrics framework. While these metrics are considered a necessity and often demand significant resources, many organizations are producing metrics reports that are not demonstrating value and do not seem to influence decision-making. This PDF document explores the key concepts, best practices and lessons learned from our years of public sector experience and other case studies. You will learn how to:
• Establish or rebuild your metrics framework
• Implement metrics that are S.M.A.R.T (Specific, Measurable, Achievable, Relevant and Time-bound)
• Identify what metrics your internal clients care and how to engage them
• Drive relevance and performance from your metrics reporting
Critical Components of Effective Change ManagementChazey Partners
Regardless of where your organization may be on the maturity spectrum of shared services, change is a constant, and the ability to manage change as part of your day-to-day operations is crucial to ensure the cultural transformation needed for execution and growth.
presentation highlighting effective digital and traditional methods for accounting and CPA Firm to use to market your 401k audit practice - Flashpoint Marketing - Accounting Firm Marketing
Balanced Scorecard, A Comprehensive Guide Upendra K
The Balanced scorecard is a management system that enables organizations to clarify their vision and strategy and translate them into action.
Provides an organization with feedback of both the internal business processes and external outcomes, which allows for continuous improvement of strategic performance and results.
Nerve center of an enterprise
The term “scorecard” signifies quantified performance measures and “balanced” signifies the system is balanced between:
Short-term and long term objectives
Financial and non-financial measures
Lagging and leading indicators
Internal and external performance perspectives
The concept of the balanced scorecard was first touted in the Harvard Business Review in 1992 in a paper written by Robert S Kaplan and David P Norton.
The paper introduced the idea of focusing on human issues as well as financial ones, and measuring performance across a much wider spectrum than businesses had done before.
Kaplan and Norton published their ideas in full in The Balanced Scorecard: Translating Strategy into Action in 1996 and it became a business bestseller.
The balanced scorecard is centered on four performance metrics or perspectives:
Customers
Internal processes
Financial
Learning and growth
When implemented properly, each one of these perspectives contains four subparts consisting of
Objectives
Measures
Targets
Initiatives
Loras College 2014 Business Analytics Symposium | Steve Whinnery and Scott St...Cartegraph
This presentation will walk you through an explanation of planning, industry leading practices for planning, executive leading practices for planning and finally analytics and planning.
For more information on the Loras College 2014 Business Analytics Symposium, the Loras College MBA in Business Analytics or the Loras College Business Analytics Certificate visit www.loras.edu/mba or www.loras.edu/bigdata.
Understanding the importance of an organization’s vision, mission and strategic objectives are vital, contributing factors to the success of a project.
Project strategic alignment is a method which links an organization's vision, mission, strategic goals and objectives with those of project and program management. Projects are the means by which strategies are executed and enable higher performance.
Learn more about:
» Project Management Institute (PMI)® Talent Triangle
» Business Strategy
» Strategic Planning
» Portfolio Management
» Project Strategic Alignment
» Project Strategic Communication
What ISO Management Systems can learn from Balanced Scorecard?PECB
Balanced Scorecard is a Strategy Management System developed by Professors Kaplan and Norton. It is probably the most comprehensive system/tool in the modern world. It allows an organization balance its Strategy across 4 perspectives (Financial, Customer, Internal Process and Learning and Growth Perspectives). It further lets an organization break down each of these 4 perspectives based on 4 criteria which are Objectives, Measures, Target and Initiatives. There is a lot that ISO Implementers and Auditors need to learn from a Balanced Scorecard that will help in better delivering ISO engagements. This webinar will take a critical look at what is Balanced Scorecard and what ISO Consultants need to know to about it.
Main points covered:
• What is a Balance Scorecard?
• How Balance Scorecard allows organization to balance its Strategy across 4 perspectives (Financial, Customer, Internal Process and Learning and Growth Perspectives)
• How an organization breaks down each 4 perspective based on 4 criteria (Objectives, Measures, Target and Initiatives)
Presenter:
This webinar was presented by Orlando Olumide Odejide, who is the Chief Trainer for Training Heights Limited. Orlando is an experienced Enterprise Architect and Programme Director working on various technology solutions including SharePoint, SQL Server, Oracle, SAP, Odoo and Qlikview Technologies for clients in the Financial Services, Government and Manufacturing Sectors.
Link of the recorded session published on YouTube: https://youtu.be/XPPj9XhXl0s
How do you know if your business is getting the right people, doing the right things, at the right time, in the right numbers and with the right skills?
In this guide, we’ll look at how to align your workforce needs with strategic objectives and make informed, data-driven decisions to manage your valuable human capital.
In this SlideShare, Richardson discusses how decreasing customer loyalty, higher expectations, and constant competitive threats are making forecasted business from your best customers anything but a certainty. Richardson analyzes how to Driving Key Account Growth by Planning and Execution to Access the White Space.
1. Strategic Planning
Series Part II:
“Putting It All Together”
Brought to you by:
Moore Diversified Services
Presented by:
Roy Barker
Presentation Date and Time:
November 20, 2014
1:00pm – 1:30pm CST
Contact Information:
Roy Barker
roybarker@m-d-s.com
(817) 925-8374
2. Thanks For Joining Us
• Slightly Different Format
• 30 Minutes
• If no time for questions you can email me directly at roybarker@m-d-s.com
• Today’s Outline
• Introductions
• Recap of:
- SWOT
- Key financial indicators
• Align with company mission and vision
• Set measurable and realistic goals and timelines
• Develop an Operational Plan
• Monitor and Evaluate
• Refine and Adjust
3. Moore Diversified Services
• Full Service Boutique Consulting Firm
• Specializing In Senior Living and Healthcare, both For Profit and Not-For-Profit
• 40+ Years of Experience
• Services Offered
• SWOT Analysis and Strategic Planning
• Operational Analysis/Benchmarking
• Marketing Analysis, Mystery Shopping, and Tactical Planning
• Employee Turnover Analysis and Retention Strategies
• Investment/Financing Advisory Services
• Lender Due Diligence
• Market/Financial Feasibility Studies and Proformas
• Key Metric Monitoring
• “Shared Executive” Retainer Agreements
4. Roy Barker, Director-Special Projects
• Over 15 years in the industry with MDS
• Education
• BBA – Finance
• MS Gerontology – Long Term Care, Housing, and Services for the Aging
• Pursuing MS – Marketing and an MS – Industrial and Organizational Psychology
• Service
• Dallas Area Agency on Aging Advisory Board
• Former Volunteer Long Term Care Ombudsman State of Texas
• Member Senior Living Round Table – Dallas and Boston
• Specialties
• Operations
• Marketing
• Employee Retention
• Training/Coaching
5. What is Strategic Planning?
• Can be used for
• Corporation
• Business Division
• Community
• Products or Services
• Vision of “where” company is headed or the destination – usually 2 to 4 years out
• Agreement of intended outcomes and/or results
• End result will communicate intentions to others
• Differs from an Operation Plan which would be the step to accomplish Strategic Plan
6. Why Strategic Planning is Important
• Determines a destination for your business/product/service to go
• A Strategic guide to “plan your work and work your plan”
• A reference for staff so team is moving in the same direction
• Will help define use of resources and energy
• Used as a guide to Operational Planning
• Litmus Test for future decisions
• Provides measurable goals
• Used to evaluate processes and procedures
• When done correctly the process is as important as the results
7. Where to Start?
• Pick a Team
• Board Members and Senior Staff (Include all that will be charged with achieving goals)
• From across all lines, departments, and levels
• All seniority levels, from new to the most senior
• Set Up Planning Meetings
• Schedule a series of meetings
• Remove all distractions
• Interruptions for emergencies only
• Keep sessions positive
• Provide safe and encouraging environment
• Where are you now?
• SWOT Analysis
• Data driven high level performance indicators
8. SWOT Analysis
• Strengths, Weaknesses, Opportunities, and Threats
• Takes a look inside and outside the company
• Starts planning process
• Determines where you are
• As with Strategic Planning can be used for:
• Corporation
• Business Division
• Community
• Products or Services
• Personnel
9. Making SWOT Work For You
• Strengths – Build on These
• Weaknesses – Resolve These
• Opportunities – Exploit These
• Threats – Avoid These
10. Data Driven High Level
Performance Indicators
• Key Financial/Operational Indicators
• Benchmarking operations
• Occupancy
• Margins
• Cash Flow
• Marketing Metrics
• Leads per vacant unit
• Leads to tours
• Tours to close
• Cost per acquisition
• Employee Turnover – Aggregate Rate
• Turnover rate
• Financial Impact
• Who’s leaving
11. Now That We Have a Starting Point
Revisit and Review or Develop If Necessary
• Mission Statement – Why are you in business, statement of purpose
• Vision Statement – Where you want to be, what you want to achieve mid to long term
• Values – What you stand for, operating philosophies and principles
• Culture – Human Behavior, Combination of Vision and Values
12. Setting Goals
• Make Sure They Align with Mission, Vision, Values, and Culture
• Ask the Tough Questions
• Request Data
• Research Solutions
• Use SWOT Analysis Results
• Goals
• Concrete
• Measureable
• Ambitious but attainable
• Establish Realistic Timelines
• Be Consistent
13. SMART System
• S – Specific
• M- Measurable
• A – Achievable
• R – Realistic
• T - Timely
14. Some Additional Questions
• What are key non-negotiables critical to company/community success?
• What behaviors or processes do you want to see changed?
• What are obstacles that can get in the way?
• What will your organization look like in 5-10 years?
• What do you want to achieve?
• What does your success look like?
15. Sample Resident Care Goals
• Increase Resident Net Promoters by X bps over the next 36 months
• Reach and maintain X% Net Promoters months 36 and beyond
• Acknowledge and respond to resident and family complaints within X hours
• Decrease by X% each year those residents that leave to go to another AL
• Increase resident engagement/participation by X% year over year
16. Sample Human Resources Goals
• Decrease Employee Turnover by X bps over the next 24 months
• Achieve and maintain employee turnover rate at or below X% in 2 years
• Increase employee training by X hours each of next 5 years
• Increase staff Net Promoter ratio by X% in each of next 2 years
• Achieve and maintain staff Net Promoter ratio of X% in years 3-5
17. Sample Financial Goals
• Increase Revenue by X% in 6 months, X% by 12 months, and X% by 36
• Increase Level of Care Revenue to X% of Total Revenues in 36 months
• Hold Expense to X% increase year over year
• Increase Excess Margin by X bps each year
• Increase cash flow by $X or X% in 24 months
18. Sample Marketing Goals
• Increase occupancy by X bps each of the next 2 years
• Maintain X% occupancy in years 3-5
• Increase HOT leads category by X number of leads each month
• Increase tours to X% of leads by the end of 12 months
• Achieve/Maintain a closing rate of X% of tours by 12 months
19. Wrapping Up The Process
• Distribute Final Draft to Committee Members
• Distribute a Final Draft to Entire Company
• Encourage Constructive Feedback
• Test Assumptions Made
• Develop Operational Plan to Achieve Strategic Goals
• Determine who is accountable
• Report Implementation Milestones
• Evaluate the Progress
• Measure the Results
• Reward Employees That Make It Happen
20. Recap – Where to Begin
• What is a Strategic Plan?
• Destination or Vision of where you want to be
• Communicates to others
• Measurable targets
• Why Develop a Strategic Plan?
• Communicates desires
• To measure progress
• Process is as important as the plan
• SWOT Analysis
• Internal and external view of company/community/product or service
• Starting point to map success
• Data Driven High Level Performance Indicators
• Key financial indicators
• Marketing metrics
• Employee Turnover – Aggregate rate
21. Recap – Putting It All Together
• Revisit or Develop Company
• Mission Statement
• Vision Statement
• Company Values
• Company Culture
• Set Goals - SMART
• Specific
• Measurable
• Achievable
• Realistic
• Timely
• Communicate
• Evaluate
• Follow up
• Reward/Praise
22. Questions or Comments?
If you have questions or comments
Please feel free to email or call Roy Barker at:
roybarker@m-d-s.com
or
(817) 925-8374
Also, please complete the two-question survey
following presentation. Thank you!