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Web 2.0 and Technical Communication

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L
laurakatajisto

Presentation I gave at the annual meeting of the Finnish Technical Communication Society.

Economy & FinanceTechnology
1 of 25
Web 2.0 and Technical Communication Laura Katajisto STD Fall meeting Tampere 28.11.2007
Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
Web development ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Web development ,[object Object],[object Object],[object Object],[object Object]
From http://kosmar.de/archives/2005/11/11/the-huge-cloud-lens-bubble-map-web20/
Examples of Web 2.0 services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Criticism ,[object Object],[object Object],From the comments section at http://radar.oreilly.com/archives/2006/07/levels_of_the_game.html
Criticism The Economist 22.09.2005
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Paradigm shift in TC ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Shift in user behavior ,[object Object],[object Object],[object Object],[object Object],Hart-Davidson, Intercom Sept/Oct issue 2007. ”Web 2.0 – What Technical Communicators Should Know”.
Paradigm shift in TC ,[object Object],[object Object],[object Object],[object Object],[object Object]
Paradigm shift in TC ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
Forums and mixed media ,[object Object],[object Object],[object Object],[object Object]
Wikis as user support ,[object Object]
Wikis as user support ,[object Object]
Wikis as user support ,[object Object]
Video tutorials ,[object Object]
Podcasts as user support ,[object Object]
[object Object]
Unanswered questions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Unanswered questions ,[object Object],[object Object],[object Object],[object Object]
Final words… ,[object Object],[object Object]

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