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PART 7 OF THE 2019 WEBINAR SERIES
VETERINARY MANAGEMENT
MASTER COURSE
STANDARDIZATION TO SIMPLIFY
PRACTICE OPERATIONS
FREE Strategy Session
Schedule at:
Calendly.com/KimFish
LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog
214.250.6605
MEET OUR TEAM
Kim Fish
AVCSuccess Partner
• Practice Operations Consultant
• Medical Compliance Specialist
• Founder of VetKey
KimF@AVCSuccess.com
Paul Greenman
AVCSuccess Veterinary Practice
Consultant
• Founder of DVMAX
• Practice Management
Software Specialist
PaulG@AVCSuccess.com
Scott Anderson
AVCSuccess Partner
• Performance Analytics Specialist
• Laboratory Negotiations
• Financial Statement Review
• Practice Prep and Presenting For Sale
ScottA@AVCSuccess.com
Veterinary Practice Consultants
Stephen Tracey StephenT@AVCSuccess.com
Robert Olivas Robert@AVCSuccess.com
Analytics Team
Tracie Sullivan Tracie@AVCSuccess.com
Julie Donovan Julie@AVCSuccess.com
LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog
214.250.6605
LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog
214.250.6605
STANDARDIZATION TO SIMPLIFY
PRACTICE OPERATIONS
LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog
214.250.6605
Standardization
“The process of implementing technical standards…to maximize
compatibility, interoperability, safety, repeatability, and quality.”
End result: solve coordination problems
LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog
214.250.6605
How many ways can we refer
to anesthesia?
LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog
214.250.6605
End result: coordination problem that needs to be solved
LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog
214.250.6605
40% of veterinary practices still use
paper medical records
LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog
214.250.6605
What can we standardize?
Exam Findings
Diagnoses
Procedures
Reference Labs
Prescribed Drugs
Diets
Standards of Care
LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog
214.250.6605
How many ways should we
refer to anesthesia?
LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog
214.250.6605
STANDARDIZATION TO SIMPLIFY PRACTICE OPERATIONS
Do you follow any standards?
No, we don’t follow any standards
Yes, we have built and use Standards of Care
Yes, we use appropriate standardized codes
LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog
214.250.6605
Implement and Measure
 Evaluate your current operational and medical standards
 Get your baseline Average Charge per Transaction (ACT)
 Determine what to standardize and set strategies for establishing
at your practice
 Commit to your standards
 Train your staff to be compliant with the standards
 Re-evaluate your ACT
STANDARDIZATION TO SIMPLIFY PRACTICE OPERATIONS
LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog
214.250.6605
STANDARDIZATION TO SIMPLIFY PRACTICE OPERATIONS
Management Reports
Procedure Code List
Group Items Report
Monthly Sales Summary
Doctor Summaries
Run the reports to evaluate your
standards and medical protocols.
Also, get a clear picture as to what
procedures are actually being run and
by whom.
LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog
214.250.6605
Success of Medical Standards – Check out your Monthly ACT Trend:
• If the ACT swing is >$10, keep up your consistent level of
medicine.
• If the ACT swing is >$10, then evaluate your medical protocols
and get everyone on the same page!
Stabilizing your ACT comes from practicing consistent medicine.
$10 swing
STANDARDIZATION TO SIMPLIFY PRACTICE
OPERATIONS
LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog
214.250.6605
How does standardization make a difference?
Exam Findings
• Fast to
record
• Accurate to
document
• Searchable
• Measurable
Diagnoses
• Consistent
recording
• Access to
Dx-specific
plans
• Medical
research
Procedures
• Accurate
entries
• Captured
charges
• Quick to
enter
Reference Labs
• Information
Exchange
• Simple to
requisition
• Accurate to
track
Prescribed
Drugs
• Ease of
ordering
• Accurate
ordering
• Reduce
errors
Diets
• Reduce
overstocking
• Simplified
inventory
management
Standards of
Care
• Consistent
medicine
• Gold-
standards
• Better
medical
outcomes
LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog
214.250.6605
STANDARDIZED
SOAP should be more than words,
it’s a structured medical assessment
Standardized:
 AAHA findings
 AAHA diagnoses
 Procedures
 Lab tests
 Drugs
care

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Standardization to Simply Practice Operations

  • 1. PART 7 OF THE 2019 WEBINAR SERIES VETERINARY MANAGEMENT MASTER COURSE STANDARDIZATION TO SIMPLIFY PRACTICE OPERATIONS FREE Strategy Session Schedule at: Calendly.com/KimFish
  • 2. LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog 214.250.6605 MEET OUR TEAM Kim Fish AVCSuccess Partner • Practice Operations Consultant • Medical Compliance Specialist • Founder of VetKey KimF@AVCSuccess.com Paul Greenman AVCSuccess Veterinary Practice Consultant • Founder of DVMAX • Practice Management Software Specialist PaulG@AVCSuccess.com Scott Anderson AVCSuccess Partner • Performance Analytics Specialist • Laboratory Negotiations • Financial Statement Review • Practice Prep and Presenting For Sale ScottA@AVCSuccess.com Veterinary Practice Consultants Stephen Tracey StephenT@AVCSuccess.com Robert Olivas Robert@AVCSuccess.com Analytics Team Tracie Sullivan Tracie@AVCSuccess.com Julie Donovan Julie@AVCSuccess.com
  • 3. LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog 214.250.6605
  • 4. LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog 214.250.6605 STANDARDIZATION TO SIMPLIFY PRACTICE OPERATIONS
  • 5. LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog 214.250.6605 Standardization “The process of implementing technical standards…to maximize compatibility, interoperability, safety, repeatability, and quality.” End result: solve coordination problems
  • 6. LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog 214.250.6605 How many ways can we refer to anesthesia?
  • 7. LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog 214.250.6605 End result: coordination problem that needs to be solved
  • 8. LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog 214.250.6605 40% of veterinary practices still use paper medical records
  • 9. LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog 214.250.6605 What can we standardize? Exam Findings Diagnoses Procedures Reference Labs Prescribed Drugs Diets Standards of Care
  • 10. LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog 214.250.6605 How many ways should we refer to anesthesia?
  • 11. LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog 214.250.6605 STANDARDIZATION TO SIMPLIFY PRACTICE OPERATIONS Do you follow any standards? No, we don’t follow any standards Yes, we have built and use Standards of Care Yes, we use appropriate standardized codes
  • 12. LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog 214.250.6605 Implement and Measure  Evaluate your current operational and medical standards  Get your baseline Average Charge per Transaction (ACT)  Determine what to standardize and set strategies for establishing at your practice  Commit to your standards  Train your staff to be compliant with the standards  Re-evaluate your ACT STANDARDIZATION TO SIMPLIFY PRACTICE OPERATIONS
  • 13. LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog 214.250.6605 STANDARDIZATION TO SIMPLIFY PRACTICE OPERATIONS Management Reports Procedure Code List Group Items Report Monthly Sales Summary Doctor Summaries Run the reports to evaluate your standards and medical protocols. Also, get a clear picture as to what procedures are actually being run and by whom.
  • 14. LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog 214.250.6605 Success of Medical Standards – Check out your Monthly ACT Trend: • If the ACT swing is >$10, keep up your consistent level of medicine. • If the ACT swing is >$10, then evaluate your medical protocols and get everyone on the same page! Stabilizing your ACT comes from practicing consistent medicine. $10 swing STANDARDIZATION TO SIMPLIFY PRACTICE OPERATIONS
  • 15. LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog 214.250.6605 How does standardization make a difference? Exam Findings • Fast to record • Accurate to document • Searchable • Measurable Diagnoses • Consistent recording • Access to Dx-specific plans • Medical research Procedures • Accurate entries • Captured charges • Quick to enter Reference Labs • Information Exchange • Simple to requisition • Accurate to track Prescribed Drugs • Ease of ordering • Accurate ordering • Reduce errors Diets • Reduce overstocking • Simplified inventory management Standards of Care • Consistent medicine • Gold- standards • Better medical outcomes
  • 16. LinkedIn/company/AVCSuccess Facebook.com/AVCSuccess @AVCSuccess +AVCSuccess AVCSuccess.com/blog 214.250.6605
  • 17. STANDARDIZED SOAP should be more than words, it’s a structured medical assessment Standardized:  AAHA findings  AAHA diagnoses  Procedures  Lab tests  Drugs care