SlideShare a Scribd company logo
                                                   Copyright (C) 2021 山本泰基
リモートワークでの
コミュニケーションの
大事なポイント
山本泰基
原文:リモートワークでのコミュニケーションの大事なポイント|山本泰基 / フルリモート PjM|note
久々に読み返したら、まあ長くてわかりにくいので、スライドにしてみました。
素材:無料のAi・PNG白黒シルエットイラスト
1
                                                   Copyright (C) 2021 山本泰基
このスライドで伝えたいこと
● はじめに リモートワークという働き方が新しい常識になってきた
● 話しかける    ときのポイント
● 伝える      ときのポイント
● 話しかけられているときのポイント
● 話が終わった後    のポイント
● 意思疎通について
● 気持ちのやり取りについて
● おわりに
2
                                                   Copyright (C) 2021 山本泰基
リモートワークという働き方が新しい常識になってきた
リモートワークをしていると、
主なコミュニケーション手段がチャットになります。
こういう心配がよく挙がります。
  ・正しく意思疎通できないのでは?
  ・気持ちや感情が伝わらないのでは?
対面での会話もチャットも、どちらも同じコミュニケーションであり、
大事なポイントも同じです。それぞれコツがちょっぴり違うだけ。
そこさえ押さえれば大丈夫です。
※テレビ会議というコミュニケーション手段もありますが、
 今回は、対面とチャットのみに絞ってまとめてみました。
3
                                                   Copyright (C) 2021 山本泰基
“話しかける”のは、チャットだとハードルが少し高い
対面だと、
『ちょっとよいですか?』の一言で OK
困っていそうにしていたら
声をかけてもらえることも (笑)
チャットだと、
ちょっとした一声に気持ち的ハードルがある
そのハードルを乗り越えられるよ
うに、常に意識しよう
慣れれば簡単!
ザッソウ!(雑に相談)
4
                                                   Copyright (C) 2021 山本泰基
話す内容はきちんと整理されているか?
● 相手から聞き出したいことは明確か
● 意見や結論はまとまっているか
● 背景や経緯の共通理解はあるか
● 話す粒度は相手に合わせているか
● 正しさ と わかりやすさ のバランスはよいか
● … … …
大事なことは同じ!
チャットでも、
対面でも、
相手に話を“伝える”ときに大事なことは同じ
5
                                                   Copyright (C) 2021 山本泰基
チャットでも、
相手からの
「?」が付いた質問文に
漏れなく答えるくらいにするのがコツ
対面でも、
聞かれていること・相手が知りたいことに
正しく答えてあげること
これも、大事なことは同じ!
聞かれていることに“答える”ときも同じ
6
                                                   Copyright (C) 2021 山本泰基
チャットだと、
コミュニケーションが
そのまま記録・共有に
対面だと、
話した後に
経緯・問題・結論・詳細をまとめ直し、
あとで、会議で共有したり報告資料作成
決まったことの“共有や記録”は、チャットは便利
時間と空間を超えたね
グッジョブ、優勝
あれ?なんだかチャットも
便利なところがありそうだ
7
                                                   Copyright (C) 2021 山本泰基
チャットだと、
意思疎通できなさそう?
  毎回ちゃんと伝えれば、
  毎回ちゃんと答えれば、
チャットでも
意思疎通はできます
対面だと、
意思疎通できそう?
毎回ちゃんと伝えられてる?
毎回ちゃんと答えられてる?
これらをきちんとできていなければ
対面でも
意思疎通は失敗します
対面だから“意思疎通”できるとは限らない
8
                                                   Copyright (C) 2021 山本泰基
チャットだと、
気持ちのやり取りをできなさそう?
恋人が機嫌悪そうかってメールでわからない?
対面だと、
気持ちのやり取りをできそう? ほんと?
仕事って、割り切ったり我慢したりしながら
話すことって、結構、ない?
(これはちょっと怒りすぎな →)
対面だから“気持ちのやり取り”をできるとは限らない
“気持ちのやり取り”とか言う前に、まず相手のことを知ろう。
この人は、どういうときに、どういう気持ちになって、
どういう表情や声色になるのか、どういう文面になるのか、を知ろう。
友達から、親友や恋人へ変わる時と同じ感じ。
9
                                                   Copyright (C) 2021 山本泰基
対面も、 チャットも、
どちらもコミュニケーション上の全ての問題を解決するものではない
相手に何かを伝えることを目的として、
その伝えたい内容・自分と相手の状況やコミュニケーション能力
に応じて、よいと思うほうを選びましょう。
どちらも同じコミュニケーション。大事なポイントも同じ。
それぞれコツがちょっぴり違うだけです。
10

More Related Content

Featured

How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024
Albert Qian
 
Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsSocial Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie Insights
Kurio // The Social Media Age(ncy)
 
Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024
Search Engine Journal
 
5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary
SpeakerHub
 
ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd
Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next
Tessa Mero
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Lily Ray
 
How to have difficult conversations
How to have difficult conversations How to have difficult conversations
How to have difficult conversations
Rajiv Jayarajah, MAppComm, ACC
 
Introduction to Data Science
Introduction to Data ScienceIntroduction to Data Science
Introduction to Data Science
Christy Abraham Joy
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best Practices
Vit Horky
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project management
MindGenius
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
RachelPearson36
 
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Applitools
 
12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work
GetSmarter
 
ChatGPT webinar slides
ChatGPT webinar slidesChatGPT webinar slides
ChatGPT webinar slides
Alireza Esmikhani
 
More than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike RoutesMore than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike Routes
Project for Public Spaces & National Center for Biking and Walking
 
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
DevGAMM Conference
 
Barbie - Brand Strategy Presentation
Barbie - Brand Strategy PresentationBarbie - Brand Strategy Presentation
Barbie - Brand Strategy Presentation
Erica Santiago
 
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them wellGood Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Saba Software
 
Introduction to C Programming Language
Introduction to C Programming LanguageIntroduction to C Programming Language
Introduction to C Programming Language
Simplilearn
 

Featured (20)

How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024
 
Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsSocial Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie Insights
 
Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024
 
5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary
 
ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search Intent
 
How to have difficult conversations
How to have difficult conversations How to have difficult conversations
How to have difficult conversations
 
Introduction to Data Science
Introduction to Data ScienceIntroduction to Data Science
Introduction to Data Science
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best Practices
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project management
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
 
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
 
12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work
 
ChatGPT webinar slides
ChatGPT webinar slidesChatGPT webinar slides
ChatGPT webinar slides
 
More than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike RoutesMore than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike Routes
 
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
 
Barbie - Brand Strategy Presentation
Barbie - Brand Strategy PresentationBarbie - Brand Strategy Presentation
Barbie - Brand Strategy Presentation
 
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them wellGood Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
 
Introduction to C Programming Language
Introduction to C Programming LanguageIntroduction to C Programming Language
Introduction to C Programming Language
 

リモートワークでのコミュニケーションの大事なポイント