SlideShare a Scribd company logo
‫مدیریت‬ ‫دوره‬ ‫از‬ ‫بخشی‬‫ارتباطات‬
‫آن‬ ‫های‬‫ویژگی‬ ‫و‬ ‫ارتباطات‬
‌‫‌های‌نرم‬‫ت‬‫مهار‬–‌‫مدیریت‌ارتباطات‌فردی‌و‬‫تیمی‬
Mazdak Abaee (WWW.M-ABAEE.COM) - mazdakabaee@outlook.com 1
‫ارتباطات‬
‫ارتباطات‌به‌عنوان‌مهارتی‌کلید‬‫ی‬
•۹۰٪‫ایجاد‬ ‫صرف‬ ‫مدیران‬ ‫وقت‬
‫شود‬‫می‬ ‫ارتباط‬.
•‫ایجاد‬ ‫مدیر‬ ‫های‬‫رسالت‬ ‫از‬ ‫یکی‬
‫است‬ ‫مشترک‬ ‫درک‬ ‫و‬ ‫تصویر‬.
‫هدف‌ارتباط‌انتقال‌معانی‌و‌مفاهیم‌است‬.
‫ارتباط‌موفق‌به‌معنای‌برداشت‌و‌درک‌یکسان‬
‫در‌دوسوی‌ارتباط‌است‬.
‌‫‌های‌ما‌معلول‌درک‌و‌برداشت‬‫ف‬‫عمده‌اختال‬
‫متفاوت‌از‌معانی‌واحد‌است‬.
‫‌های‌ارتباطی‌ما‌منجر‌به‌برقراری‬‫ک‬‫عادات‌و‌سب‬
‌‫تصادفی‌ارتباط‬(‫‌شود‬‫ی‬‫مبتنی‌بر‌عادت‌م‬.)
‌‫دامنه‌وسیع‌ابزارهای‌ارتباطی‬(‌‫عالمت‬‌/‌‫نشانه‬/
‌‫نماد‬‌/‌‫کالم‬‌/‫نظایر‌آن‬‌)‌‫‌کند‌ارتباط‌را‬‫ی‬‫ایجاب‌م‬
‫تصادفی‌رها‌نکنیم‬.
Mazdak Abaee (WWW.M-ABAEE.COM) - mazdakabaee@outlook.com 2
‫ارتباطات‬–‫درک‬ ‫و‬ ‫پیام‬
‫آنچه‌در‌قالب‬
‌‫پیام‌منتقل‬
‫‌شود‬‫ی‬‫م‬.
‫آنچه‌دریافت‬
‌/‌‫درک‬
‫‌شود‬‫ی‬‫م‬.
Mazdak Abaee (WWW.M-ABAEE.COM) - mazdakabaee@outlook.com 3
‫ارتباطات‬ ‫های‬‫ویژگی‬ ‫به‬ ‫توجه‬
‫چرخه‬
•‫دریافت‌پیام‬
•‫رمزگشایی‬
•‫واکنش‬
‫تکرارناپذیری‬
•‫حتی‌اگر‌پیامی‬
‫را‌تکرار‌کنیم‬
•‫مخاطب‌قبال‌آن‬
‫را‌شنیده‬
•‌‫پس‌برداشت‬
‌‫یا‌واکنش‬
‌‫متفاوت‌خواهد‬
‫بود‬
‫پیچیدگی‬
•‫واژگان‌مشابه‬
•‌‫‌های‬‫ت‬‫برداش‬
‌‫متفاوت‌به‬
‫دلیل‌پیشینه‬‌،
‌‫تجارب،‌دانش‬
‌‫و‬‌...‫متفاوت‬
•‌‫اریبی‌و‬
‫‌فهمی‬‫ج‬‫ک‬!
‫پیوستگی‬
•‫با‌قطع‌تلفن‌و‬
‌‫عدم‌تماس‬
‌‫مجدد‌برداشت‬
‌‫مخاطب‌تداوم‬
‫خواهد‌داشت‬
•‌‫دیگر‌حرفی‬
‫نداریم‬
•‫تمایلی‌به‌ادام‬‌‫ه‬
‫صحبت‌نداریم‬
‫پویایی‬
•‌‫تحت‌تاثیر‬
‫محیط‬
•‌‫تحت‌تاثیر‬
‫فناوری‬
•‌‫تحت‌تاثیر‬
‫سازمان‬
Mazdak Abaee (WWW.M-ABAEE.COM) - mazdakabaee@outlook.com 4
‫ارتباط‬ ‫در‬ ‫موفقیت‬ ‫اصلی‬ ‫موانع‬
Mazdak Abaee (WWW.M-ABAEE.COM) - mazdakabaee@outlook.com 5
‫از‬ ‫متفاوت‬ ‫افراد‬ ‫برداشت‬
‫حواس‬۵‫یکسان‬ ‫شان‬‫گانه‬
‫نیست‬.
‫م‬ ‫های‬‫فرض‬‫پیش‬ ‫و‬ ‫ها‬‫قضاوت‬‫ا‬‫ما‬ ‫ذهن‬ ‫و‬ ‫بدن‬ ‫عملکرد‬
‫بودن‬ ‫یکسان‬ ‫تصور‬
•‫متفاوت‬ ‫افراد‬ ‫برداشت‬
•‫م‬ ‫مفاهیم‬ ‫به‬ ‫نسبت‬ ‫افراد‬ ‫واکنش‬‫شابه‬
‫‌های‌ما‬‫ض‬‫‌فر‬‫ش‬‫‌ها‌و‌پی‬‫ت‬‫قضاو‬
Mazdak Abaee (WWW.M-ABAEE.COM) - mazdakabaee@outlook.com 6
‫معرفی‌و‌تماس‬
‫مزدک‌عبائی‬
‫مشاور‌و‌دستیار‌رییس‌هیات‌مدیره‌شرکت‌کیسون‬
‫مشاور‌و‌مدرس‌مدیریت‌پروژه‌و‌مدیریت‌قراردادها‬
‌‫مدیر‌سابق‬PMO‫در‌شرکت‌های‌کیسون‌و‌مهاب‌قدس‬
‫مدیر‌سابق‌دفتر‌هماهنگی‌خدمات‌مدیریت‌شرکت‌سابیر‬
‫مدیر‌سابق‌برنامه‌ریزی‌و‌تعالی‌سازمانی‌شرکت‌تهران‌جنوب‬
‌‫‌های‬‫ه‬‫‌نام‬‫ی‬‫دارای‌گواه‬PMI-PMP‌‫و‬PMI-PBA
‌‫کارشناس‌ارشد‌مهندسی‌و‌مدیریت‌ساخت‬(‫دانشگاه‌تهران‬)
‌‫کارشناس‌مهندسی‌عمران‬(‫دانشگاه‌صنعتی‌شریف‬)
‌‫سابقه‌تدریس‌در‌بیش‬‌‫از‬۲۰۰‌‫‌های‌مدیریت‬‫ه‬‫دوره‌و‌کارگاه‌آموزشی‌در‌زمین‬
‌‫پروژه،‌مدیریت‌قراردادها‌و‌دعاوی،‌تعالی‌مدیریت‌پروژه‌و‬‫‌ارزش‬‫ی‬‫مهندس‬
MazdakAbaee@Outlook.com
www.m-abaee.com
https://t.me/P3MCMK
www.aparat.com/mazdakabaee
https://www.linkedin.com/in/mazdak-abaee/
Mazdak Abaee (WWW.M-ABAEE.COM) - mazdakabaee@outlook.com 7

More Related Content

Featured

Skeleton Culture Code
Skeleton Culture CodeSkeleton Culture Code
Skeleton Culture Code
Skeleton Technologies
 
PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024
Neil Kimberley
 
Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)
contently
 
How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024
Albert Qian
 
Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsSocial Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie Insights
Kurio // The Social Media Age(ncy)
 
Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024
Search Engine Journal
 
5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary
SpeakerHub
 
ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd
Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next
Tessa Mero
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Lily Ray
 
How to have difficult conversations
How to have difficult conversations How to have difficult conversations
How to have difficult conversations
Rajiv Jayarajah, MAppComm, ACC
 
Introduction to Data Science
Introduction to Data ScienceIntroduction to Data Science
Introduction to Data Science
Christy Abraham Joy
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best Practices
Vit Horky
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project management
MindGenius
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
RachelPearson36
 
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Applitools
 
12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work
GetSmarter
 
ChatGPT webinar slides
ChatGPT webinar slidesChatGPT webinar slides
ChatGPT webinar slides
Alireza Esmikhani
 
More than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike RoutesMore than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike Routes
Project for Public Spaces & National Center for Biking and Walking
 
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
DevGAMM Conference
 

Featured (20)

Skeleton Culture Code
Skeleton Culture CodeSkeleton Culture Code
Skeleton Culture Code
 
PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024
 
Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)
 
How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024
 
Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsSocial Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie Insights
 
Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024
 
5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary
 
ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search Intent
 
How to have difficult conversations
How to have difficult conversations How to have difficult conversations
How to have difficult conversations
 
Introduction to Data Science
Introduction to Data ScienceIntroduction to Data Science
Introduction to Data Science
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best Practices
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project management
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
 
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
 
12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work
 
ChatGPT webinar slides
ChatGPT webinar slidesChatGPT webinar slides
ChatGPT webinar slides
 
More than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike RoutesMore than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike Routes
 
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
 

بخشی از دوره «مدیریت ارتباطات» - ارتباطات و ویژگی‌های آن