Tier 1 Career Transformation

2. Tier 1 Metamorphosis
Nina Mushiana
SRE Manager
LinkedIn

3. Who am I?

4. Topics
● What is Tier 1?
● What Value they provide?
● Issues/Concerns/Roadblocks
● What is needed?
● Our Vision - The Linkedin Way

5. What is Tier 1?

6. Value
● Eyes on the site 24 x 7
● Incident Management
● Alert Management
● Change Management
● CORRELATION

12. Issue: Repetitious Tasks

13. Issue: No Career Path

14. Issue: Low Morale

15. Impact

16. What is needed?

17. TIME

18. EXPERIENCE

19. MENTORSHIP

20. HOW?

22. Auto Remediation Engine: Nurse

23. Auto Remediation Engine: Nurse
● 854k actions taken
● 100% of service health check alerts were
automated
● ~37k man hours have been automated
● Now automating ~1100 hours/week

24. Auto Escalation Tool: Iris

25. Linkedin Culture

26. SME (Subject Matter Expert)
● Project time
● Train the Trainer
● Depth of knowledge
● Better dedicated service

27. SME (Subject Matter Expert)

28. NOC to SRE Transition Process

29. SUCCESS

33. Cultural Impact

37. Just the beginning

38. Q & A