Workshop at Spanish Chamber of Commerce in Great Britain, London the 11th of february, 2015. Covers the concept of Corporate Health, the impact of executive coaching and team coaching in the results of the companies, melioora advantages and two real dinamics
In a competitive job market, interviews are as much about enthusiasm and presentation as your applicable skills and relevant experience. You need to know what you want, how your experience applies, and how to present yourself in the best way possible. In this session, you will learn how hiring managers think, and how to impress them, as well as build your speaking and body language skills. We’ll also cover persuasive presentation – and what that entails – doing your research on the job and on the hiring manager, which questions to ask, how to practice your “story” in terms of many common questions interviewers ask, and effective ways to link your experiences directly to the opportunity at hand.
WEBINAR: How to Get Support for Your Project by Clarifying Your PurposeGoLeanSixSigma.com
Most of us are clear on what our project is about, how to measure success and who is on the team. But we're not always clear on why we're doing it. "We're going to decrease defects!" sounds great, but why should anyone care? "We're removing waste!" - again, what's in it for the people around you? Clarifying the "why" or purpose behind a project will engage people in the best way. Come join this 1-hour Introductory webinar and find process friends you never knew you had.
https://goleansixsigma.com/webinar-get-support-project-clarifying-purpose/
Building a Lean Culture takes more than just tools training for the front-line. A holistic approach that leaders embrace is more effective.
In this webinar we’ll discuss the four critical components for building a Lean Culture, a simple approach to building a roadmap for Lean Transformation and specific actions you can do to address each component in your organization.
In a competitive job market, interviews are as much about enthusiasm and presentation as your applicable skills and relevant experience. You need to know what you want, how your experience applies, and how to present yourself in the best way possible. In this session, you will learn how hiring managers think, and how to impress them, as well as build your speaking and body language skills. We’ll also cover persuasive presentation – and what that entails – doing your research on the job and on the hiring manager, which questions to ask, how to practice your “story” in terms of many common questions interviewers ask, and effective ways to link your experiences directly to the opportunity at hand.
WEBINAR: How to Get Support for Your Project by Clarifying Your PurposeGoLeanSixSigma.com
Most of us are clear on what our project is about, how to measure success and who is on the team. But we're not always clear on why we're doing it. "We're going to decrease defects!" sounds great, but why should anyone care? "We're removing waste!" - again, what's in it for the people around you? Clarifying the "why" or purpose behind a project will engage people in the best way. Come join this 1-hour Introductory webinar and find process friends you never knew you had.
https://goleansixsigma.com/webinar-get-support-project-clarifying-purpose/
Building a Lean Culture takes more than just tools training for the front-line. A holistic approach that leaders embrace is more effective.
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action with templates, tips, exercises, and techniques,
organized into actions in accord with seven disarmingly
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Did you know you were an improvisor? Unless you're a telemarketer, you don't have a script. You may have clear goals and a plan but anything can happen. Did you know that all professional improvisors follow the same rules?
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You can find the rest of the webinar materials and questions from the webinar here:
https://goleansixsigma.com/webinar-introduction-to-lean/
Rue La La, a leading force in the evolution of online/mobile commerce, is also pushing the bounds of People practices, starting with the Why. This deck was recently personally rolled out to all Rue La La Associates. We hope you dig it.
WEBINAR: How Leaders Support and Build a Culture of Process ImprovementGoLeanSixSigma.com
Tools are important for problem-solvers, but what about leaders? What do they have in their toolkit to help build problem solvers?
In this webinar, we'll discuss actions, mindsets and tools leaders have to support and build a culture of process improvement!
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- Build problem-solving muscles
- Identify key leader responsibilities
- Strategize on the 4 components of Lean culture
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"We're doing pretty well. There's not much to improve on" #sigh
It's so, so easy to get improvement fatigue. To become overly familiar and comfortable with the little dysfunctions in how you and your team work. To stop improving and start missing out on the fresh ideas and experiments that could elevate your team beyond the level they're currently working at.
Let's explore the common problems teams often become comfortable with, and ideas for addressing them. Let's explore what you could try that can help your team think differently, to challenge the status quo, and to help you and your team reinvigorate your desire to improve and to raise your game to the next level!
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Los distintos profesionales es muy posible que sepan lo que hay que hacer, sin embargo, el resultado depende mucho de si quieren hacerlo. Y eso se nota ya que todo el mundo comunica, aunque no quiera.
Con nuestros programas de Ateneción al Cliente en Hostelería trabajamos ese compromiso emocional para tratar al cliente de forma excelente y conseguir que vuelva y lo recomiende a los demás.
La calidad percibida en un proceso saniario se valora desde el primer al último contacto. Una mala atención puede echar al traste una muy buena actuación sanitaria.
Conseguir que cada profesional cuide al máximo la atención a los clientes es complejo, ya que no es cuestión de saber sino de querer. Por ello los talleres de atención al cliente en sanidad y otros servicios que ofrece melioora son muy importantes a la hora de conseguir la fidelización de los clientes y que éstos recomienden el centro a otras personas.
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Clean Language is a model for coaching conversations. Agendashift is a values-based change management approach that seeks to make the agenda for change explicit. Cynefin is a systems model which describes different domains such that appropriate action can be taken.
Together these tools can be combined to identify outcomes for change and choose appropriate change strategies.
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Did you know you were an improvisor? Unless you're a telemarketer, you don't have a script. You may have clear goals and a plan but anything can happen. Did you know that all professional improvisors follow the same rules?
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Tools are important for problem-solvers, but what about leaders? What do they have in their toolkit to help build problem solvers?
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In this 1-hour webinar, we will cover the 4 key leader roles in building a continuous improvement culture:
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- Identify key leader responsibilities
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"We're doing pretty well. There's not much to improve on" #sigh
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Let's explore the common problems teams often become comfortable with, and ideas for addressing them. Let's explore what you could try that can help your team think differently, to challenge the status quo, and to help you and your team reinvigorate your desire to improve and to raise your game to the next level!
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2. 2
• Welcome and presentations
• Corporate Health, key of companies
success
• Executive coaching for leaders and teams
• Briefing about our methodology
• Summary of melioora’s offer in UK
• Let’s practice
• Individual practical case
• Team practical case
• Wrap up
Agenda
3. Presentation
• Eloy M. Rodríguez
• Computing and Tele-Communications Engineer
• 31 years experience in multinational ITC
companies
• Last 23 years in business and management roles
in Healthcare market
3
4. Presentation
• Eloy M. Rodríguez
• Computing and Tele-Communications Engineer
• 31 years experience in multinational ITC
companies
• Last 23 years in business and management roles
in Healthcare market
• 2+ years as Executive Coach, Certified by
AECOP-EMCC.
• Member of the board of AECOP-EMCC Madrid
• Co-founder of melioora, SCC-UK member
4
5. Presentation
• Now, you....
• Roll the thread on your wrist and tell us:
• Who are you?
• What is your company?
• Do you speak Spanish?
• Then throw the skein to a colleague not by your
side.
5
7. Corporate Health
• Companies are like a human being
(anthropomorphic model under Austrian school)
• Humans are born, grow, feed, produce, have
emotions, get alliances and even they die.
• Companies, as well, are born, grow, have providers
and clients, close agreements, and die.
7
8. Corporate Health
• Companies are like a human being
(anthropomorphic model under Austrian school)
• Humans are born, grow, feed, produce, have
emotions, get alliances and even they die.
• Companies, as well, are born, grow, have providers
and clients, close agreements, and die.
• But they have emotions and this mood may
condition results up to 30%
8
13. Corporate Health
13
People & Emotions
Most of the Corporate efforts are made on Finance,
Processes and clients, breaking the balance
14. Corporate Health
14
People & Emotions
melioora provides services to maximize the potential
of leaders, professionals and teams
15. Why people and emotions?
15
In a Harvard Business Review article called
Leadership That Gets Results, Daniel Goleman cites
a Hay/McBer research which shows that up to 30%
of a company's financial results (as measured by
key business performance indicators such as
revenue growth, return on sales, efficiency and
profitability) are determined by the climate of the
organization.
17. What is Executive
Coaching?
A professional process to facilitate a person or team
to realize their abilities and potential, identify where
they want to be transformed and accompany them
on the way to their goal.
17
18. What is Executive
Coaching?
A professional process to facilitate a person or team
to realize their abilities and potential, identify where
they want to be transformed and accompany them
on the way to their goal.
Or…..
An embers blower
(By Leonardo Wolk)
18
19. Elements
• An Executive Coach
• Abilities
• Methodology
• Credited by a professional organization
• A coachee, a group of coachees or a team
• Coachee or team commitment
• Time
• (Metrics)
19
24. Our strategy in UK
• Focus on initial phase:
• Individual executive coaching in Spanish for Spanish
mother tongue managers.
• 100% Face-to-face or mixed
• Team coaching for teams leaded by a Spaniard
• 100% Face-to-face
•
24
25. Our strategy in UK
• Focus on initial phase:
• Individual executive coaching in Spanish for Spanish
mother tongue managers.
• 100% Face-to-face or mixed
• Team coaching for teams leaded by a Spaniard
• 100% Face-to-face
• Other services in our portfolio shall be considered case
by case:
• “Leading the future“workshop (4 months group
coaching)
• StartRight (specialized program for new hires)
25
26. Our strategy in UK
• Why coaching in Spanish:
• Full productivity in coaching process is achieved when
there is a total rapport in the relation coach-coachee.
• Language is a barrier.
• It’s affordable.
•
26
27. Our strategy in UK
• Why coaching in Spanish:
• Full productivity in coaching process is achieved when
there is a total rapport in the relation coach-coachee.
• Language is a barrier.
• It’s affordable.
•
27
“Well.... It’s helping me to improve my English.”
Answer to my question to a European VP after
ten sessions of executive coaching with a well
known American coach
28. Let’s practice
• Merlin (CORAOPS)
• Challenge of Beliefs (CORAOPS)
• A Free Being (CORAOPS)
•
30. Challenge of Beliefs
• Please, use the form
• Think in a professional barrier/fear you have (1)
•
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31. Challenge of Beliefs
• Please, use the form
• Think in a professional barrier/fear you have (1)
• How do you benefit? We always do things for any reason (2)
•
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32. Challenge of Beliefs
• Please, use the form
• Think in a professional barrier/fear you have (1)
• How do you benefit? We always do things for any reason (2)
• How does it prejudice you? (3)
•
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33. Challenge of Beliefs
• Please, use the form
• Think in a professional barrier/fear you have (1)
• How do you benefit? We always do things for any reason (2)
• How does it prejudice you? (3)
• In what areas is it produced? (4)
•
33
34. Challenge of Beliefs
• Please, use the form
• Think in a professional barrier/fear you have (1)
• How do you benefit? We always do things for any reason (2)
• How does it prejudice you? (3)
• In what areas is it produced? (4)
• In what areas is not produced? (5)
34
35. Challenge of Beliefs
• Please, use the form
• Think in a professional barrier/fear you have (1)
• How do you benefit? We always do things for any reason (2)
• How does it prejudice you? (3)
• In what areas is it produced? (4)
• In what areas is not produced? (5)
• Example to prove it. (6)
35
36. Challenge of Beliefs
• Please, use the form
• Think in a professional barrier/fear you have (1)
• How do you benefit? We always do things for any reason (2)
• How does it prejudice you? (3)
• In what areas is it produced? (4)
• In what areas is not produced? (5)
• Example to prove it. (6)
• Example to prove the contrary. (7)
36
37. Challenge of Beliefs
• Please, use the form
• Think in a professional barrier/fear you have (1)
• How do you benefit? We always do things for any reason (2)
• How does it prejudice you? (3)
• In what areas is it produced? (4)
• In what areas is not produced? (5)
• Example to prove it. (6)
• Example to prove the contrary. (7)
• How do you benefit if it were not true? (8)
37
38. Challenge of Beliefs
• Please, use the form
• Think in a professional barrier/fear you have (1)
• How do you benefit? We always do things for any reason (2)
• How does it prejudice you? (3)
• In what areas is it produced? (4)
• In what areas is not produced? (5)
• Example to prove it. (6)
• Example to prove the contrary. (7)
• How do you benefit if it were not true? (8)
• Write YOUR OPPOSITE phrase to that you entered at the top (9)
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39. Challenge of Beliefs
• Please, use the form
• Think in a professional barrier/fear you have (1)
• How do you benefit? We always do things for any reason (2)
• How does it prejudice you? (3)
• In what areas is it produced? (4)
• In what areas is not produced? (5)
• Example to prove it. (6)
• Example to prove the contrary. (7)
• How do you benefit if it were not true? (8)
• Write YOUR OPPOSITE phrase to that you entered at the top (9)
• Write a new IDEA you've discovered.
Do you commit to any action? (10)
39
40. A Free Being
The human beings are free,
but sometimes we act as if we were not
•
40
44. A Free Being
44
What do you see now?.
Things change with the point of view
Each one perceive the reality through his own map
45. Team Awareness
• Imagine that all of you are a team.
• Your goal is count down from 17 to 0 as fast as possible.
• But, there are several conditions:
• Put in a circle and close your eyes.
• No signs, no words, no communication during the exercise.
• You can’t say a figure after the colleague at your right or left.
• Each member of the team must say one figure at least.
• The maximum number of figures for a single member is three.
• If there is overlapping saying the figures, the count down must
be restarted.
45
46. Team Awareness
• What was the goal you focused on?
• What was the key to success?
• How did you feel during the exercise?
•
46
47. Wrap up
• Corporate Health is the key of sustainable success.
• Executive coaching is a consolidate tool in managers
and team development
• For Spanish mother tongue professionals and their
teams melioora is offering credited and affordable
services in UK
47
48. Your Questions
Eloy M. Rodríguez
melioora@melioora.com
eloy.rguez@melioora.com
@melioora