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Creating a Lean business from the inside out Technical innovation at uSwitch to reduce waste and become lean
Introduction ,[object Object]
Over 10 years old
Focused on the energy switching market
Also offer insurance, finance and other products
Saving customers time and money ,[object Object]
Who are we? Damon Morgan: development manager 			Mark Durrand: IT director
What are we talking about? ,[object Object]
The practical effect of those changes on productivity
Delivering the right stuff,[object Object]
Our journey 2 years ago… Decided to ‘go Agile’ Came from new CTO and some developers Desire to deliver value more quickly Strict Scrum  3 week iterations (3 weeks testing) Daily stand-ups Planning meetings, retrospectives, etc
Our journey ,[object Object],TDD Pair programming Continuous integration ,[object Object]
Big improvement on waterfall,[object Object]
How efficient was planning?
How efficient was planning? ,[object Object]
40% unplanned work in each sprint
That’s inefficient,[object Object]
Overhead of testing at the end - 3-4 days per iteration
Overhead of release - 2 days per iteration
Time to market - at least 3 weeks
Point releases - around 2 per iteration
Only 60% of planned work completed,[object Object]
Introduced change by stealth
Senior management unaware,[object Object]
Going Lean - process ,[object Object]
Limit WIP
No iterations
Pull stories on customer demand,[object Object]
Going Lean: people We reduced the number of roles No QA - Tester Developers No Analyst - customer part of the team No PM or Scrummaster - self-organising teams Teams understand context and objectives of initiatives and own solution. Use measures to define success.
Flow - CFD
Flow - CFD
Benefits of Lean ,[object Object]
Reduced waste in planning
Releases smaller, quicker and safer
Quality built in, no inspection

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Spa2010 uSwitch

Editor's Notes

  1. Chart shows four iterations from August and September 2008 (car insurance team). Number of points delivered is increasing for each iteration as the team becomes more effective. Number of stories delivered is increasing for each iteration (less marked than points though). All good. Give ourselves a pat on our Agile backs.
  2. For the same team at the same time we see something interesting with points planned and delivered against stories planned and delivered.Over 90% of points planned are delivered.Shows the team is effective at estimation and working at the expected velocity.For stories, it’s a different story.Only around 60% of the planned stories are delivered.40% of the time we’re doing other stuff (new stuff, rework, bugs, etc)Therefore a lot of waste in planning. Planning is lying?
  3. Ideas – High level ideasBacklog – The next few high priority ideas broken down into MMF’sReady – The next high priority MMF’s that are ready to be worked onIn Progress – DevelopmentInventory - Features that are completed but not yet earning value (often but not always Features that are not yet deployed to live)Done – Live and earning value
  4. This is a CFD from a team shortly after adopting some of the Lean principles.Flow is relatively limited (incline of chart is quite flat)Inventory is allowed to build up emptied on an irregular basis (releases)
  5. This is a CFD from a team who have been following the Lean principles longer.Our technology and process had evolved to support Lean by this point.Much steeper incline (better flow).Smaller inventory (more regular releases).
  6. Just over 1 month around April 2009Shows time from ‘ready’ to ‘live’ decreasing over the period.Around 17/04 we introduced more, faster releasesCycle time reduced to <10 days (remaining longer times are items already in the queue)Previous short cycle times (07/04) were the result of emergency releases.
  7. Chart shows the time for the sales team to convert a leadStep change in 17/09 was the result of a release of some significant functionality.The team is delivering demonstrable value.
  8. Dev & Ops pairedLead to continuous deployment