Solution Lifecycle Management aims to illustrate milestones and deliverables required to maintain IT solution currency and mitigate risks to the business. It plays a role in improving service delivery effectiveness and efficiency. The process involves identifying risk zones, engaging with vendors on roadmaps and support cycles, and developing a solutions roadmap. Outcomes include avoiding increased support costs and allowing proactive replacement planning to align with strategy. A framework was validated through stakeholder participation and pilot projects were completed, such as for Citrix Archway. Next steps include prioritizing the request pipeline and defining annual review scope.

1. Solution Lifecycle Management

2. Introduction
• The primary objective of Solution Lifecycle Management is to:
• illustrate the milestones and deliverables required to maintain IT Solution
currency.
• mitigate commercial, security and support risk to the business.
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Drivers
Product Maturity
Awareness
Solution Lifecycle management is an important element of progressing towards World-Class as it plays a
significant role in improving service delivery effectiveness and efficiency.
Product End of
Extended
Support
End of Mainstream
Support
Product End of Life
Intent
 Working with service owners to identify risk zones and priorities.
 Engaging with vendors to achieve alignment of roadmaps and to report on maintenance and
replacement cycles of IT assets.
 Avoid overruns cost of support agreements.
 Develop and Validate Solutions Roadmap across IS&T plan – build – operate.
 Allow service owners to proactively plan and build business cases to support the replacement of
product which are entering end of life (EOL).
 Build the right service at the right time to align with Strategy and deliver value to the Business.
Outcomes
End of Extended
Support
End of Life

3. People Engagement
Enterprise Architecture & Emerging Technologies : Senior Managers from Application
Architecture, Technology Architecture & Information Architecture,
Sponsor: GM Enterprise Architecture and Emerging Technologies
Enterprise
Service
Management
GM
Service Level
Management
Superintendant
Audience: GM, Technology Operations, Operations, GM of OPERATE,
BUILD & PLAN functions
Project Team
Solution
Replacement
Service Owners
Architect Lifecycle Specialist
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4. Scope
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•Understand need and expectation of
customers
•User satisfaction
Business fit
•Organization standard
•Technologic driversTechnology fit
• Maintenance Optimization
• Vendor Lifecycle & Support Cost
• Business Risk Assessment
Maturity
Traceability
• Capacity
• Investment
• Criticality
Strategic
importance
The solution lifecycle management coverage is a sub-set of a large spectrum of
components and activities related to asset life cycle management. The scope of
this exercise is to evaluate the maturity related to Vendor lifecycle in order to track
the product end of life and the risk and impact associated with it.

5. Solution lifecycle Process

6. Framework validation
Stakeholdersparticipation
•Partnership and
Teamwork across all
stakeholder parties
to identify the
priorities and
communicate our
framework
•Difference session
were organized with
service owner, GM
and EA to validate
our Solution
lifecycle framework
and Roadmap.
•Pipeline of requests
have been created
and prioritized
•The first pilot is now
completed : Citrix
Archway Roadmap.
Governanceandguidance
•Facilitate decision-
making and funding
by highlighting the
risk and impact of
end-of-life solutions
•Build right solution
at the right time to
avoid unplanned
maintenance or
extended support
cost on hardware
and software
•Enforce compliance
with various RT
standards and
regulations
Pipeline
•Citrix Archway
•SQL Servers
•Internet Explorer
•Active Directory
•Windows OS End-
User
•Windows OS Server
•SharePoint
•Lotus Notes
•Crystal Report
Enterprise
•VMware
•Backup Unit
•Servers & Physical
Assets
•Microsoft Patches
•RTTMS
•Legacy Applications
•NetApp Filer (SAN)
NextStep
•Prioritization of
current request
pipeline
•Obtain Signoff by
TCF and ACF
•Solution lifecycle
processes to be
launch in
production
•Determine usage of
I-Server as
repository
•Define Annual
Review scope
•Build Lifecycle
Reports
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7. Solution Lifecycle Example : Citrix
7

8. Risk Matrix
3 June 2015 8Maturity
Probability
No Support
Possible
Unlikely
Rare
4 3 2 1
Almost Certain
Low Medium High Very High
Standard Support Extended Support CSA
Impact
IE 8
SQL Server 2005
Citrix Archway
Active Directory
Win2k3 Server
Windows 7
VMware ESXi 5.0
Win Server 2K8
Citrix Archway

9. Risk Matrix Classification
9
Low (4) Medium (3) High (2) Very High (1)
Almost Certain Class II Class IV Class IV Class IV
Possible Class I Class III Class IV Class IV
Unlikely Class I Class II Class III Class IV
Rare Class I Class II Class III Class III
Score Support type Definition
4 Standard Support
3 Extended Support
2 Custom Support Agreement
1 Support End
Risk Class definition
Class Significance
Class I Not Significant
Class II Insignificant
Class III Significant
Class IV Highly Significant No support available and High risk of failure with serious consequence on security vulnerability on security need urgent and immediate attention
Cost
Legend Significance
No Cost
Low
Medium
High
Support Cost Definition
No support available and High risk of failure with serious consequence on security vulnerability but there is no monetary cost
Extended Support includes paid technical assistance** (technical assistance that is charged on an hourly basis or per incident), security updates at no
additional cost, and paid non-security updates. To receive non-security updates, Extended Hotfix Support must be purchased in conjunction with or
addition to Premier Support, obtained within the first 90 days following the end of the Mainstream Support phase.
High support fees because of custom support agreement (CSA)
Standard Support is available and the costs are known and planned.
High support fees with significant risk of failure or security breach, require pro-active management
Impact
Service Pack, program patches, update, hotfix, security patches all available within the support contract at the
planned cost
includes paid technical assistance** (technical assistance that is charged on an hourly basis or per incident),
security updates at no additional cost, and paid non-security updates.
high support fees via custom support agreement (CSA) per device pricing
Meaning there will be no more security updates, non-security updates, free or paid assisted support options, or
online technical content updates
P
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Response
System failure is low, security vulnerability is low, Support cost low, do not require active management
Extended Support is in place and workaround available, risk of failure is insignificant but require active monitoring