This document discusses key performance indicators (KPIs) for software quality. It provides information on different types of KPIs including process, input, output, leading, and lagging KPIs. The document also outlines steps for creating KPIs such as defining objectives, identifying key result areas and tasks, and determining methods to measure results. Common mistakes in setting KPIs like having too many metrics or ones that do not change over time are also mentioned. Finally, the document recommends that KPIs should be clearly linked to strategy and provide answers to important questions.