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Get One Step Closer to that Elusive
  ROI – Step Up Your Social Media
 Tracking & Analytics &Determine
     What Success Means for Your
                          Business

                      @joantxo llantada
                         October 2011

                        @joantxo
                        #smtravel11
I am sorry to tell you but….
 If 82% of TV ads generate negative
    ROI, why are we obsessed with
           social media ROI?

                                          according to the book
                     The Social Media Management Handbook:
   Everything You Need to Know to Get Social Media Working in
      Your Business, written by a team of three from Accenture.

                                            @joantxo
                                            #smtravel11
For our brand, 8 must
 1. Traditional mass media is important, but not as important it
    used to be any more. Balance and results
 2. Where are my customers?, my brand ought to be there
 3. Social media is not free, it cost money and time
 4. Social media is not easy, learning, learning, learning,… Beta
    test
 5. KPI’s are not tweeting or posting. KPI’s is about conversation,
    engagement, compromise, conversion,…
 6. Social media it is not just for one department , it is for the
    whole company
 7. Social media will transform your company, or you will not be
    relevant in the market
 8. No marketing strategy?, social media will failure


                                                @joantxo
                                                #smtravel11
New environment




                  @joantxo
                  #smtravel11
Tourism will grow




                    @joantxo
                    #smtravel11
Internet will be the key




                  @joantxo
                  #smtravel11
Online tourism will increase




                    @joantxo
                    #smtravel11
Internet is the key factor for leisure




                          @joantxo
                          #smtravel11
Smartphones are now, not tomorrow




                        @joantxo
                        #smtravel11
Social media IS now




                      @joantxo
                      #smtravel11
Build confidence
 • 76% do not trust in traditional
  media or marketing. Brands lies !

 • 70% of tourist uses internet for
   booking their holidays. Social Travel
   Report UK 2010


                             @joantxo
                             #smtravel11
Brands are learning




                 @joantxo
                 #smtravel11
From mass media, to earned media




                      @joantxo
                      #smtravel11
From mass media, to earned media




                      @joantxo
                      #smtravel11
Digital storytellers




                       @joantxo
                       #smtravel11
Our client as a tribe




                   @joantxo
                   #smtravel11
Adprosumers + lovemarks




                @joantxo
                #smtravel11
But still, it is marketing




                         @joantxo
                         #smtravel11
It is about contend strategy




                      @joantxo
                      #smtravel11
Finding influencers 4 my brand
  - Count twitter followers, list, follows, number of tweets,

  - Measure Facebook Likes, fans,…

  - Check comment volume on blog posts

  - Invest time in relevant forums

  - Recommendations by others



                                                @joantxo
                                                #smtravel11
Social Brand Strategy
            Source: December 17, 2008, “Social Brand Strategy” Forrester report




                                                  @joantxo
                                                  #smtravel11
Social Compass rules the markets




                        @joantxo
                        #smtravel11
Real ROI is in the business, not only in social media




                                       @joantxo
                                       #smtravel11
@joantxo
#smtravel11
Marketo.com




              @joantxo
              #smtravel11
Social media is a skill and a must




                          @joantxo
                          #smtravel11
Takes time but it is worthy




                      @joantxo
                      #smtravel11
Know what you have in hand




                    @joantxo
                    #smtravel11
Social Media Management System




                       @joantxo
                       #smtravel11
Radian 6




           @joantxo
           #smtravel11
June 2011. #sm4t #blogtripF1




                         @joantxo
                         #smtravel11
Give them visibility, and KPI’s




                       @joantxo
                       #smtravel11
#blogtripF1 2011 figures




                      @joantxo
                      #smtravel11
Tweetcloud to understand the impact




                           @joantxo
                           #smtravel11
Track the influencers




                        @joantxo
                        #smtravel11
Clear profile




                @joantxo
                #smtravel11
Be in the rankings




                     @joantxo
                     #smtravel11
Geo tagging




              @joantxo
              #smtravel11
Topsy gives you some clues




                     @joantxo
                     #smtravel11
@joantxo
#smtravel11
Twitrratr sentiment




                      @joantxo
                      #smtravel11
Summarizr tracking




                     @joantxo
                     #smtravel11
@joantxo
#smtravel11
@joantxo
#smtravel11
@joantxo
#smtravel11
@joantxo
#smtravel11
@joantxo
#smtravel11
@joantxo
#smtravel11
@joantxo
#smtravel11
Tracking the total impact in the web, across
platforms




                                 @joantxo
                                 #smtravel11
Volume of hits in the total web




                         @joantxo
                         #smtravel11
All possibilities search




                           @joantxo
                           #smtravel11
Stream graph tag




                   @joantxo
                   #smtravel11
Tag cloud, #sm4t Vs. #blogtripF1




                        @joantxo
                        #smtravel11
Do your best, get the best = ROI




                         @joantxo
                         #smtravel11
Think tank travel




    @joantxo
    #smtravel11

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Social Media Tracking & Analytics media dmo's