2. BSI Success-Factors – Brands with flexible corporatestructuresand a strong customerunderstandingaremorelikelytosucceed in theSocial Media Biz Recently Strong Customer Focus Social Media losers: Are significantlyslower in time-to-marketexecutions Have a weakcustomerunderstanding Don‘thave a cluehowto handle Social Media on a dailybasis Take thewrongstepstoallocatebudgets Flexible IT-Departments Legal Authority forSocial Media Right Budget-Allocation 24/7 Social Media Support Source: Brand Science Institute n=632 Corporate Delegates