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Birmingham
   National Housing & Disrepair Forum
         November 17th 2008




                       Talk is cheap - so
                          use it more.
                             Trust, social capital, social media,
                                    and housing repairs.
                                       Nick Booth
                           0777 9095692 nick.booth@podnosh.com




Monday, 17 November 2008
Share some ideas and examples
                           Send you off to expand on them
                           Share what you’ve done.




Monday, 17 November 2008
Monday, 17 November 2008
Monday, 17 November 2008
17.8
                            active users of the social web in the
                                                                 million

                                              UK


                           source Universal McCann, April 2008




Monday, 17 November 2008
4.5m                 Blog
                               5.7m                 Upload video
                               8.7m                 Share Photos
                               6.7m                 Subscribe to RSS feeds
                               7.5m                 Listen to podcasts
                               10.7m                Belong to a social network


                           source Universal McCann, April 2008




Monday, 17 November 2008
Create
                           Publish
                           Re-work
                           Map
                           Link
                           Organise
                           Collaborate
                           Campaign
                           Tell Stories…..




Monday, 17 November 2008
Create
                           Publish
                           Re-work
                           Map
                           Link
                           Organise
                           Collaborate
                           Campaign
                           Tell Stories…..


                           “Talk”
Monday, 17 November 2008
Examples

                           Birmingham Bloggers meets

                                 Fixmystreet

                              Innovation Exchange

                             Show us a better way



Monday, 17 November 2008
http://www.flickr.com/photos/joi/2941559903/


               Social media is about net works of
                              trust
Monday, 17 November 2008
3 Blindingly Obvious things about
                    Net works of trust


                           1 Net works of trust form bet ween people.
                           2 Normally small numbers of people
                           3 It takes time to form trust




Monday, 17 November 2008
Some more


                      1 Organisations are rubbish at it
                      2 Key people transfer trust from one
                      net work to another
                      3 Net works of Trust thrive on talk,
                      storytelling and gossip




Monday, 17 November 2008
Even more


                      1 Generosity and openness are key qualities
                      for success in such net works.
                      2 They store knowledge and move it around
                      very quickly
                      3 They organise and collaborate informally
                      and very effectively.




Monday, 17 November 2008
and the last few


                      1 They remember
                      2 They have collective muscles and flex them
                      to punish those who can’t be trusted
                      3 They support and fight for those who can
                      be trusted.




Monday, 17 November 2008
Lawyers Thrive
                            Where Trust
                              Does Not



Monday, 17 November 2008
Housing repair
                            litigation is a
                           Communications
                                problem
Monday, 17 November 2008
The aim is to build
                      net works of trust
                     that are on your side

Monday, 17 November 2008
The Work
                                   Bit
                     1                                2
         What are we already              What should we start
         doing to strengthen              doing to strengthen
         trust?                           trust?

                                       3
                           What should we stop
                           doing to strengthen
                           trust?


Monday, 17 November 2008
copyright Nick Booth




    Organisations are no longer closed safe places. Once you
 accept that the social web leaves you exposed you may as well
             get good at joining the conversation.
Monday, 17 November 2008
Birmingham
                  November 17th
                      2008




                       Talk is cheap - so
                          use it more.
                             Trust, social capital, social media,
                                    and housing repairs.
                                       Nick Booth
                           0777 9095692 nick.booth@podnosh.com




Monday, 17 November 2008

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Social Media & Social Housing

  • 1. Birmingham National Housing & Disrepair Forum November 17th 2008 Talk is cheap - so use it more. Trust, social capital, social media, and housing repairs. Nick Booth 0777 9095692 nick.booth@podnosh.com Monday, 17 November 2008
  • 2. Share some ideas and examples Send you off to expand on them Share what you’ve done. Monday, 17 November 2008
  • 5. 17.8 active users of the social web in the million UK source Universal McCann, April 2008 Monday, 17 November 2008
  • 6. 4.5m Blog 5.7m Upload video 8.7m Share Photos 6.7m Subscribe to RSS feeds 7.5m Listen to podcasts 10.7m Belong to a social network source Universal McCann, April 2008 Monday, 17 November 2008
  • 7. Create Publish Re-work Map Link Organise Collaborate Campaign Tell Stories….. Monday, 17 November 2008
  • 8. Create Publish Re-work Map Link Organise Collaborate Campaign Tell Stories….. “Talk” Monday, 17 November 2008
  • 9. Examples Birmingham Bloggers meets Fixmystreet Innovation Exchange Show us a better way Monday, 17 November 2008
  • 10. http://www.flickr.com/photos/joi/2941559903/ Social media is about net works of trust Monday, 17 November 2008
  • 11. 3 Blindingly Obvious things about Net works of trust 1 Net works of trust form bet ween people. 2 Normally small numbers of people 3 It takes time to form trust Monday, 17 November 2008
  • 12. Some more 1 Organisations are rubbish at it 2 Key people transfer trust from one net work to another 3 Net works of Trust thrive on talk, storytelling and gossip Monday, 17 November 2008
  • 13. Even more 1 Generosity and openness are key qualities for success in such net works. 2 They store knowledge and move it around very quickly 3 They organise and collaborate informally and very effectively. Monday, 17 November 2008
  • 14. and the last few 1 They remember 2 They have collective muscles and flex them to punish those who can’t be trusted 3 They support and fight for those who can be trusted. Monday, 17 November 2008
  • 15. Lawyers Thrive Where Trust Does Not Monday, 17 November 2008
  • 16. Housing repair litigation is a Communications problem Monday, 17 November 2008
  • 17. The aim is to build net works of trust that are on your side Monday, 17 November 2008
  • 18. The Work Bit 1 2 What are we already What should we start doing to strengthen doing to strengthen trust? trust? 3 What should we stop doing to strengthen trust? Monday, 17 November 2008
  • 19. copyright Nick Booth Organisations are no longer closed safe places. Once you accept that the social web leaves you exposed you may as well get good at joining the conversation. Monday, 17 November 2008
  • 20. Birmingham November 17th 2008 Talk is cheap - so use it more. Trust, social capital, social media, and housing repairs. Nick Booth 0777 9095692 nick.booth@podnosh.com Monday, 17 November 2008