1. Henry Hotel / TRIA
Employee Social Media Policy
Employee Social Media Policy
Guidelines for functioning in the electronic world are the same as the values, ethics and confidentiality
policies employees are expected to live everyday whether you are Tweeting, talking with customers or
chatting in the checkout line at your local coffee spot. Keep these things in mind when communicating
across different social media channels:
● Remember, some subjects can invite a flame war. Be careful discussing things where emotions can
run high (politics and religion) and show respect for others’ opinions.
● Do not, under any circumstance, reach out to guest of The Henry Hotel or TRIA on any social media
platforms.
● Do not talk about:
○ Financial information​, ​sales trends, strategies, forecasts, legal issues, or future
promotional activities.
○ Giving out personal information about customers or employees.
○ Posting confidential or non-public information.
○ Responding to an offensive or negative post by a customer... There’s no winner in that
game.
● When VIPs are staying at The Henry Hotel or dining at TRIA, remember to not post about their
presence on any social media channel. One of the main reasons The Henry is chosen by these VIPs
is our commitment to confidentiality and posting about their presence on-site violates and
breaches that confidentiality.
● What you say online is a permanent record, so don’t say anything online you wouldn’t feel
comfortable saying to the whole office – with a camera rolling.