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SOCIAL MEDIA BRAUCHT  NEUE  MESSGRÖSSEN Christian Egli Leitung Strategie & Kreation, INPROMO GmbH
AGENTUR FÜR  ONLINE-MARKETING  UND - PR www.inpromo.de www.facebook.com/inpromo
WIESO  SOLLEN WIR MESSEN?
INTENSE LOVE  DOES NOT MEASURE ; IT JUST GIVES. Mutter Theresa „ „
 
Quelle: eMarketer.com Achieving measurable ROI on my marketing efforts Integrating online and traditional media 50% 43% LEADING PRIORITIES  FOR US  MARKETERS IN 2009
WIR MÜSSEN DIE  INVESTITION IN SOCIAL MEDIA  RECHTFERTIGEN .
WAS   SOLLEN WIR MESSEN?
ROI
Google, Februar 2011
RETURN ON ENGAGEMENT INVOLVEMENT PARTICIPATION ATTENTION TRUST
 
RETURN ON  INVESTMENT
IT`S ALL ABOUT  BUCKS , KID. Gordon Gecko Wall Street „ „
ROI  = GEWINN AUS INVESTITION - KOSTEN FÜR INVESTITION KOSTEN FÜR INVESTITION
ROI  IST MEDIENUNABHÄNGIG.
1. INVESTITION 2. AKTION 3. REAKTION 4. RESULTAT 5. GEWINN $ $ ROI
$ $ ROI 1. INVESTITION 2. AKTION 3. REAKTION 4. RESULTAT 5. GEWINN 2 1
$ $ ROI SOCIAL MEDIA METRICS 1. INVESTITION 2. AKTION 3. REAKTION 4. RESULTAT 5. GEWINN
WAS   SOLLEN  KÖNNEN  WIR MESSEN?
SOCIAL MEDIA METRICS CLICKS LIKES FOLLOWERS MENTIONS RETWEETS ENGAGEMENT COMMENTS VISITS REACH
CLICKS LIKES FOLLOWERS MENTIONS RETWEETS ENGAGEMENT COMMENTS VISITS REACH ? SOCIAL MEDIA METRICS
THE PURE AND SIMPLE TRUTH IS  RARELY PURE  ... Oscar Wilde „ „
KPI‘s MESSWERT FÜR DAS  ERREICHEN VON  ZIELEN =
„ WIR WOLLEN AUF FACEBOOK “ IST  KEIN ZIEL .
ZIELE STRATEGISCH RELEVANT KONKRET QUANTIFIZIERBAR
@CocaCola vs. @DellOutlet Unterschiedliche strategische Ziele bedingen unterschiedliche KPI ‘s
MESSGRÖSSEN QUANTITATIV QUALITATIV VERNETZT KREATIV
 
MESSUNG PRÄZISE UMFASSEND
THE PURE AND SIMPLE TRUTH IS RARELY PURE AND  NEVER SIMPLE . Oscar Wilde „ „
$ $ 1. INVESTITION 2. AKTION 3. REAKTION 4. RESULTAT 5. GEWINN 2 1
$ $ 1. INVESTITION 2. AKTION 3. REAKTION 4. RESULTAT 5. GEWINN ROI 1
WAS   SOLLEN KÖNNEN  MÜSSEN  WIR MESSEN?
ANY GIVEN METRIC IS MEANINGLESS   UNTIL  YOU CAN PROVE  THAT IT ISN´T. Tom Webster VP Strategy and Marketing, Edison Research „ „
CLICKS LIKES FOLLOWERS MENTIONS RETWEETS ENGAGEMENT COMMENTS VISITS REACH $
MEHR  GEWINN WENIGER  KOSTEN $ =
WIE KÖNNEN WIR DEN EFFEKT VON SOCIAL MEDIA  BEWEISEN ?
SUCHE NACH  SPEZIFISCHEN KORRELATIONEN.
VS. $
SOCIAL MEDIA METRICS BUSINESS METRICS VS.
CLICKS LIKES FOLLOWERS MENTIONS RETWEETS ENGAGEMENT COMMENTS VISITS REACH LEADS UMSATZ GEWINN FREQUENZ R&D KOSTEN ANRUFE VS.
Worst Case Scenario
START GROSSES FACEBOOK CASTING ZEIT
POSITIVE MENTIONS NEGATIVE MENTIONS
LIKES VISITS COMMENTS
SALES
LIKES VISITS COMMENTS SALES
POSITIVE MENTIONS NEGATIVE MENTIONS SALES
Interessant…
ZEIT
KLARE UND  KONSTANTE   MESSGRÖSSEN  REPRÄSENTATIVE   ZEITRÄUME BILATERALE   TRANSPARENZ
LASST UNS BEWEISEN , DASS SOCIAL MEDIA FUNKTIONIERT  UND DIESES  WISSEN NUTZEN , UM  SOCIAL MEDIA NOCH EFFIZIENTER ZU MACHEN.
IT`S ALL ABOUT BUCKS, KID. THE REST IS  CONVERSATION . Gordon Gecko Wall Street „ „ [email_address] www.facebook.com/inpromo

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