Smarter Working: Alternatives to Travel - Tony Corbin, MATiSSE
•Download as PPT, PDF•
0 likes•308 views
Recommended
Recommended
More Related Content
More from Sustainable Business Partnership
More from Sustainable Business Partnership (20)
Recently uploaded
Recently uploaded (20)
Smarter Working: Alternatives to Travel - Tony Corbin, MATiSSE
- 1. Adopting Smarter, more sustainable working and travel practices Tony Corbin eHampshire Partnership Project Manager Hampshire County Council
- 2. How Smart is Your Working Day?
- 3. How Smart is Your Working Day?
- 5. Old Hat Thinking - Call Centre Story
- 7. Old Hat or New Hat?
- 8. How much can I save by Smarter Working? Use the MATiSSE Smarter Working Cost Saving CALculator to find out how much your business could save! Visit www. ehampshire.org/matisse to get your personalised savings report.
- 9. Location Independent Smarter Working Work is what you do NOT where you go!
- 10. Location Independent Smarter Working Sign up to the One in Five Challenge
- 11. Taking Action/Persuading Others Ten Top Tips
- 12. Any Questions? Thank You…and also… http://www.freedigitalphotos.net For the photos
Editor's Notes
- Does it sometimes feel your are taking three steps back and not even two forward? How many of you feel slaves to email? Have you noticed how computer algorithms or cookies are increasingly influencing or controlling our lives (Stock market, no frills air-fares – though that one is smart!) Global Knowledge (IT Training) did some research a couple of years back to say common applications like MS Office are on average used to only 10% of their functional potential
- Or maybe, in the current climate especially, it might feel a little bit like this Now for the more serious stuff, In the next twenty minutes I’ll be exploring what could be called ‘the bleeding obvious’ or the issues of ‘conditioned’ or what Don Cooke here from CAL calls ‘old and new hat thinking’.
- Now – everyone has heard about Global Warming? Climate Change? No disputing that despite the above picture taken in January this year. What did the tabloids all tell us? The cost to the economy was some £600 million a day. The FSB (Federation of Small Business) later estimated the total cost of the big-freeze to the UK economy at £14.5 billion and that ‘10% of the nation’s 30 million workforce missed work’. What they didn’t highlight was that 3.5 million worked smarter and worked from home (or locally). It left me wondering what the real cost of accidents and incidents was – being towed out of the ditch, falling on an icy pavement. My point is yes ‘in extremis’ the snow chaos may only occur once or twice in a decade. But think about what happens a little MORE often and can delay or endanger your journey, frost, fog, floods, wind & rain, motorway bumps and shunts, road-works, train delays, industrial disputes. Family emergencies. All these factors yet here in the 21 st century, in June 2010, the vast majority of those in roles, capable of being performed irrespective of location choose the good old, 9 to 5, peak time slog into the office. Let’s look for a moment at what this old-hat thinking can lead to:
- Story is from Cruise Industry £6m investment in new call centre – remote from public transport access £2m investment in specialist call handling/queuing software BUT Call Centre staff wages are low Up to 25% of take home pay was being spent on getting to the work-place Attrition rate was much greater than 25%! Low morale, high absence rates, higher cost contract staff hired to ‘back fill’. Stress, deadlines and targets missed at a time of growth opportunity in the sector. Outcome adaption of technology to allow ‘home-shoring’, flexible hours, job-share, compressed hours, term-time working. A Smart Solution eventually
- The Smarter Working Context Congestion cost to UK economy £23.2 billion per year (2008) an average of £17,350 per business per year Car Mileage 40% = business travel and commute 20% reduction would save 13.5 billion miles per year Workplace stress Will cost UK businesses £673 million this year This is 13.5 million stress-related sick days! Road rage – heartbeat/stress level higher than a fighter pilot in combat! In SE - Up to seven years spent commuting during our working lives/longest working hours in Europe Workspace Total Costs - Hampshire = £5,000 to £6,000 per workspace per annum Smarter Working Centre circa £2k (or pay as you use) HCC Outcomes – 2 x building utilisation; 50% of energy consumption by greening buildings; Public Sector village concept; reduced parking provision <£2k per space>; smarter-choices travel incentives.
- Old Hat Shrinking order book, recession - First move traditionally has been to down-size Redundancy – Disruptive (impacts morale/productivity) and expensive (CIPD estimates £16k per employee) – negates your investments in people (skilling). Double-whammy when upturn comes NOT ready plus reinvest in more people. NEW Hat IRS Survey – 25% of 162 orgs studied used flexible working contracts that enabled reduction in hours (HONDA Swindon Example)
- A plug… go to the eHampshire website feed in your organisation details and find out within minutes the sorts of savings your organisation could make by using some of the working and travel practices suggested.
- We’ve already discussed the total cost of workspace – in the County at least £5k per annum per workspace. Fuel costs are £6 per gallon and rising You can even meet clients/suppliers/team members via web-conferencing from as little as 2p per minute per participant Transactional websites can promote and sell your products and services 24/7 – even the smallest organisation can now ‘be there globally’ Smart Phones help keep you in contact while you are on the move
- One Day in Five – work from home or work locally (e.g. from a Smarter Working Centre) One Day in Five – leave the car at home or car share One meeting in Five – use web or video conferencing One day in five – flex your working hours 20% Reduction possible in carbon emissions – cars and buildings, peak-time hours congestion, improved wellbeing and in one year for the UK 13.5 billion travel miles saved
- Hand out the hand out: Lean times is when you need to innovate and get lean and ready for the upturn. Look at your IT infrastructure – such as remote access, EDMS (Document Management/Access) Lead from the top – align with business goals, benchmark Incorporate sustainability – CSR and Carbon Goals This is all about cultural change – so engagement is key through professional change management methods. Go for the area of biggest win (in Public Sector Adult Services, Highway Engineers and the like). Quick wins also important – you may need to pilot/prove the concept. Consult, communicate, celebrate - report progress and share success Benchmark – there are many case studies, freely available resources (like CALculator, MATiSSE Toolkit etc) to ensure you do not reinvent the wheel. Move away from command and control to outcome based, empowered employee culture. Ensure support, IT enabled communication available to all, especially remote teams. As well as Board level champion, you will need HR, FM, IT and business line involvement. Buy in the expertise if you do not have it in-house. Plan in the time to plan, consult, implement and monitor. Not all roles, personality types will suit flexible, home or remote working. New hat thinking is key – imagine the possibilities. Secretaries, PAs, Call centre staff, invoice clerks as well as management can all work efficiently independent of location. Manage your data as well as your people for smarter working. Investigate such as ‘cloud’ computing, stay on the right side of DPA by encrypting acess.