1. SPAN Infotech (India) Pvt. Ltd.
ISO 9001:2008 | ISO / IEC 27001:2005 | CMMI Level 5 | PCMM Level 3
Smart Transformation for Banks
SPAN Infotech (India) Pvt. Ltd.
Wednesday, 19 November, 2014
Sponsored By:

2. SPAN Infotech (India) Pvt. Ltd.
Today’s Speakers
2
Mahesh D.N.
AVP-BFS Practice Head
SPAN Infotech (India) Pvt. Ltd.
Email Id:
mahesh_dn@spanservices.com
Karthik Bapat
Lead Business Analyst
SPAN Infotech (India) Pvt. Ltd.
Email id :
karthik.bapat@spanservices.com
Terence Hook
Strategic Advisor
SPAN Infotech (India) Pvt. Ltd.
Email id:
terence.hook@spanservices.com

3. SPAN Infotech (India) Pvt. Ltd.
Introduction
3
Smart
Systems
New
technology
Modernization
Rigid
systems
Old
technology
Outdated
business
services

4. SPAN Infotech (India) Pvt. Ltd.
Why change anything that is working fine?
4
Customer ‘wow’ experience
 Personalized pricing and portfolio mixes
 Banking without boundaries
Cost
 Reduce maintenance & operating
costs
Competitive reach
 Not by branch networks, but through
technology, licenses, advertising
Changing revenue models and
business needs
 From assets and liabilities to customer
engagement and cross-selling

5. SPAN Infotech (India) Pvt. Ltd.
Payments and
Transactions
(1994-2000)
2000-2020
Build a digital
ecosystem
Intelligent
multichannel
Optimized
Product
Distribution
Socially
engaging
Customer
centric
What is the change ?
5

6. SPAN Infotech (India) Pvt. Ltd.
Technology that helps us change!
6
Wave 1
Mainframe
Terminals
<1985
Wave 2
LAN / Internet
Client / Serve
Solutions
1985-2005
Wave 3
Big Data Analytics
Cloud Services
Social business
Broadband / Wi-Fi
Intelligent
solutions
2005 – 2020+

7. SPAN Infotech (India) Pvt. Ltd.
Big Bang
 One-time change
 Pre-training required
 For bulky systems
Sequential
 Module by module
change
 For patched or
modular systems
Approach to Smart transformation
7
Hybrid
 Logical Components at
a time

8. SPAN Infotech (India) Pvt. Ltd.
Impact & Trigger Analysis - Current Standing
8
Organization
 Vision & Strategy
 Short-term & long term objectives
 Organic vs inorganic growth
Systems Analysis (Infrastructure)
 Effectiveness
 Age
 Efficiency
 Support
 Maintenance costs
 Interoperability
Stakeholders
 Business consumers
 Internal user / customer
 Management executives
External factors
 Market feasibility
 Central bank regulations
 Political environment
 Clearing systems/norms

9. SPAN Infotech (India) Pvt. Ltd.
Scorecard
9
Business
Consumers
Internal Users
Management
Executives
Stakeholders
System 1
System 2
System 3
Best Fit
Next Best
Last Preference
10
20
80
40
10
2
15
60
70
10
50
90
20
30
10
40
60
90
0
20
40
60
80
100
System 1 System 2 System 3
Systems Analysis
Effectiveness Age
Efficiency Support
Maintenance Cost Interoperability
0
20
40
60
80
100
External Factors
System 1 System 2 System 3
0
50
100
150
System 1 System 2 System 3
Organisation
Organic & Inorganic Growth
Short Term & Long Term Objectives
Vision & Strategy
Best Fit
Next Best
Last Preference

10. SPAN Infotech (India) Pvt. Ltd.
External
data
Internal
data
Example 1- Smart banking to engage and delight
10
Customer calls
on an enquiry
BANK
Capitalize on
dashboard
interpretation
like: Spending &
Investment
patterns
Dashboard services
Self service to save time
Answers
the Query
Powerful
Dashboard
Representa
tion
Customize
an offer
Video call
with
experts
Advisory
tools for the
future
Big Data
/BI
Mobility
WebRTC
 Edge over other players
 Increase in goodwill
 Enhances customer loyalty
 Speed up the process of problem solving
 Create a similar experience across the different channels

11. SPAN Infotech (India) Pvt. Ltd.
Example 2- Bank connects with business
11
 Edge over other players
 Increase in goodwill
 Enhances customer loyalty
 Speed up the process of problem solving
 Create a similar experience across the different channels
Big Data
/BI
MobilityCustomer
in car
show room
Self service to
identify loan
eligibility
Use WebRTC to
talk to my bank
about details
Apply for Loan
Risk Profiling
Point of sale
finance
Take your car
home
Cloud

12. SPAN Infotech (India) Pvt. Ltd.
Your Journey - Sequential
12
Score card
you systems
Identify key
stakeholders for
SMART
transformation of
your bank
Take a
phased
approach
Go to
market
New version of
your bank
Customer
Centered
Design
Mobility
Big Data /
BI
Cloud/Web
solutions
CRM
Security

13. SPAN Infotech (India) Pvt. Ltd.
SPAN Overview
13
 Offshore Centers Certified
– CMMI 5, PCMM 3
– ISO 9001:2008
– ISO 27001: 2005
 Almost two decades in IT solution providing
 Part of US$2.3 Billion Norwegian company
& 10,000+ employees
 #7 in Best IT Employer in India
 Banking & Finance
 Insurance & Healthcare
 Retail
 Independent Software Vendors
 Product Engineering Services
 Application Management
 Independent Testing Services
 Enterprise Mobility
 DW / Analytics
 Remote Infrastructure Management Services
 ERP
 Relationship Model
– Management focus
– Governance team
 Innovative Pricing
 Tailored Business Models
 Pavilion® Engagement Model
Stability
Domain
Technology
Client
Engagement
Processes

14. SPAN Infotech (India) Pvt. Ltd.
Questions
14

15. Copyright © 2014 by SPAN. All rights reserved. The contents of this document are protected by copyright law and international treaties. SPAN acknowledges the proprietary rights of the trademarks and product names of
other companies mentioned in this document. The reproduction or distribution of the document or any portion of it thereof, in any form or by any means without the prior written permission of SPAN is prohibited.
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