The Skills Framework for Infocomm Technology (SFw) is a resource created by government agencies and industry to provide information on careers, skills, and training programs in the ICT sector. It aims to create a common skills language for individuals, employers and training providers. The SFw details 7 career tracks, 32 sub-tracks, and 104 job roles. It provides skills maps that outline the key tasks, technical skills, and general skills required for each role. It also lists relevant training programs to help ICT professionals acquire new skills and progress in their careers. The SFw benefits both employees and employers by facilitating career planning, skills development, and ensuring workforce relevance in the digital economy.

1. SKILLS FRAMEWORK FOR
INFOCOMM TECHNOLOGY
Han Neng WONG
IT Manager, in a Fast-Fashion Retailer
MVP, Alibaba Cloud
CISSP MCSE RHCSA
https://www.linkedin.com/in/hanneng/
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2. SKILLS FRAMEWORK FOR INFOCOMM TECHNOLOGY
What is the Skills Framework (SFw) for ICT?
The SFw is an integral component of the Industry Transformation Maps and it is co-created by SkillsFuture
Singapore (SSG), Workforce Singapore (WSG), and the Infocomm Media Development Authority (IMDA),
Employers, Industry Associations, Education Institutions and Unions for the Singapore workforce.
The Skills Framework provides key information on sector, career pathways, occupations/job roles, as well as
existing and emerging skills required for the occupations/job roles. It also provides a list of training
programmes for skills upgrading and mastery.
The Skills Framework aims to create a common skills language for individuals, employers and training
providers. This further helps to facilitate skills recognition and support the design of training programmes for skills
and career development.
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3. SKILLS FRAMEWORK FOR INFOCOMM TECHNOLOGY
Why is it important for the ICT workforce?
• Integrated approach for ICT career planning and training
• Develop mastery of ICT skills
• Ensure that ICT professionals stay relevant in the digital economy
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4. SKILLS FRAMEWORK FOR INFOCOMM TECHNOLOGY
Employee Benefits of Adopting the SFw
• Understand the ICT sector to better keep informed of the direction
employment opportunities
• Understand the job scope, responsibilities and key tasks which are
demanded by the employers
• As career aspiration and make an informed decision when starting on a
career or switching career
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5. SKILLS FRAMEWORK FOR INFOCOMM TECHNOLOGY
Key Components of SFw
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6. SKILLS FRAMEWORK FOR INFOCOMM TECHNOLOGY
Key Components of SFw
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7. SKILLS FRAMEWORK FOR INFOCOMM TECHNOLOGY
Which are the sectors supported?
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8. SKILLS FRAMEWORK FOR INFOCOMM TECHNOLOGY
1. Sector Information
The Skills Framework for ICT sector consists of
• 7 Tracks
• 32 Sub-tracks
• 104 individual job roles.
https://www.imda.gov.sg/-/media/IMTalent-Portal-Revamp/3-
Guidances/Skills-Planning/SF-ICT/ICT-Navigation-Tool-2020.pdf?la=en
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9. SKILLS FRAMEWORK FOR INFOCOMM TECHNOLOGY
2. Career Pathways
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10. SKILLS FRAMEWORK FOR INFOCOMM TECHNOLOGY
2. Career Pathways
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11. SKILLS FRAMEWORK FOR INFOCOMM TECHNOLOGY
2. Career Pathways
SSE can also move laterally across job roles.
e.g. A SSE be promoted to Manager, or move
laterally to become a Infra Support Engineer
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12. SKILLS FRAMEWORK FOR INFOCOMM TECHNOLOGY
3. Job Roles
We dive deeper into what a Systems Support Engineer does
From the job role details,
we are able to understand
the skills required to excel
in this job
What are the critical work
functions, key tasks
needed
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13. SKILLS FRAMEWORK FOR INFOCOMM TECHNOLOGY
3. Job Roles
For Career Progression, Review the Skills Maps for Target Roles
From Systems Support Engineer
to
Operations & Support Manager
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14. SKILLS FRAMEWORK FOR INFOCOMM TECHNOLOGY
4. Skill Description
The Skills Map for Systems Support Engineer covers critical work functions,
key tasks and skills and competencies for each job role. It summarizes the
performance expectations of the skills
Career Track: Operations and Support
Job Role: Systems Support Engineer
Sub-track: System Support
Critical Work Functions Key Tasks
TSCs GSCs
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15. SKILLS FRAMEWORK FOR INFOCOMM TECHNOLOGY
4. Skill Description
https://www.skillsfuture.sg/-
/media/SkillsFuture/Initiatives/Files/SF-for-Infocomm-
Technology/SFw-for-ICT-Refresh-Final_Docs/SFw-ICT-TSCs-V2.zip
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16. SKILLS FRAMEWORK FOR INFOCOMM TECHNOLOGY
4. Skill Description
Systems Support Skills Map
Critical Work Functions
Attributes Key Tasks
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17. SKILLS FRAMEWORK FOR INFOCOMM TECHNOLOGY
4. Skill Description
Systems Support Skills Map
Critical Work Functions
Attributes Key Tasks
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18. SKILLS FRAMEWORK FOR INFOCOMM TECHNOLOGY
4. Skill Description
Systems Support TSC & GSC
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19. SKILLS FRAMEWORK FOR INFOCOMM TECHNOLOGY
5. Training Programmes
Training Programmes provide a way for Systems Support to acquire the skills and
competencies required for various job roles in the ICT sector.
Technical Skills and Competencies (TSCs)
Technical Skills and Competencies comprise occupation/job-specific knowledge, skills
and abilities that a person needs to have to perform the ICT industry tasks.
General Skills and Competencies (GSCs)
These are programmes through which individuals can acquire the GSCs, which are
transferable and can be applied across sectors. The GSCs facilitate employability by
supporting individuals in acquiring relevant Technical Skills and Competencies (TSCs)
for various job roles in the ICT sectors.
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20. SKILLS FRAMEWORK FOR INFOCOMM TECHNOLOGY
5. Training Programmes
TSCs Snapshot for Systems Support sub-track
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21. SKILLS FRAMEWORK FOR INFOCOMM TECHNOLOGY
TSCs Mapped to
Relevant Training
5. Training Programmes
https://www.myskillsfuture.sg/content/portal/en/index.html
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22. SKILLS FRAMEWORK FOR INFOCOMM TECHNOLOGY
Applications of the SFw
1. Understand Career Pathways
Understand the ICT career pathways and the attributes needed to take on a
particular occupation in the ICT sector. PLAN for vertical career progression within
the track that you are currently in, or for horizontal career moves across the tracks.
2. Identify and Pursue Hot Skills in Demand
For example, employees can acquire new skills in the hot areas of Big Data,
Cyber Security so as to increase their employability within the sector.
3. Identify Relevant Courses for SkillsFuture Credit Utilization
All Singapore citizens 25 and above receive $500 in credit to attend relevant
courses for upgrading.
4. Obtain the SkillsFuture Study Award
A monetary award of $5,000 for adults in their early and mid-career to develop
and deepen their skills in future ICT growth clusters.
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23. SKILLS FRAMEWORK FOR INFOCOMM TECHNOLOGY
Applications of the SFw
5. Skills Framework templates are available for organization to populate Skills
Framework content into editable HR templates. From an employee perspective, they
can use the templates to understand the broad roles and responsibilities required for
the ICT job in the market.
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